# Suncoast Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Suncoast the right Home Health Care solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129441/Suncoast/reviews --- Suncoast 3.8 (13) [View alternatives](https://www.capterra.com/p/129441/Suncoast/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Suncoast Ease of use 3.5 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Fabiana P. Graphic Designer Used the software for: 2+ years ### "Very good software in terms of attention" June 26, 2018 5.0 Its design is excellent and a service available for patients. Pros Very good software in terms of attention, it is updated and improving its quality. It's easy for me to use now that I've adapted to their tools. Cons Sometimes it is a bit slow and this is a very frequent problem so it limits the use a lot. They must improve that part. Review Source AA Amy A. Director Hospital & Health Care Used the software for: 1-2 years ### "Great Program" June 28, 2023 5.0 Great to work with Pros Hospice Appropriate for all disciplines and the ability to keep us in compliance with an easy IDG platform Cons Implementation was long and some meetings were unnecessary Reason for choosing Suncoast Background was easier to use for administration Review Source BM Binyamin M. Pastoral Care Counsler Health, Wellness and Fitness Used the software for: 2+ years ### "Major issues" April 16, 2023 1.0 Horrible Pros Nothing Cons Major problems on a regular basisIt is extremely difficult for me to do my job because suncoast is constantly experiencing frequent major critical problems Review Source CV Charlene V. IT Manager Hospital & Health Care Used the software for: 2+ years ### "Has saved us a lot of time and work and allowed maximum billing" August 1, 2016 4.0 Pros on top of the Medicare regulations to keep us compliant! addressed pharmacy imports, icd-10, two tier payment reform etc. we would have been lost if our software didn't keep up with the requirements. Cons can have slow turn around for support tickets, sometimes response is very quick and other times can take several days which can be frustrating. particularly when I have a device in hand at the time and may or may not have easy access to the device in a few days. Review Source LB Lindy B. Hospital & Health Care Used the software for: ### "Suncoast Software and Hospice" March 28, 2014 4.5 Pros Suncoast is in the know. They are up-to-date and in compliance with everything that CMS sends our way. I feel we have a leg up on everything because we have Suncoast. I don't feel like we are missing anything. They keep us up to date. They are very responsive to our needs. Their educational programs are outstanding. Their account rep follows up and helps with all questions. I don't have anything negative to say. They are great; they help us focus on what we do best: quality patient care! They offer educational forums and webinars. They have a great training program. Cons I don't have any criticisms of this product. It is well designed. There isn't one thing that they haven't thought of. They send out updates and provide all the fixes to meet new regulations. Review Source TM Terri M. Admissions/Evaluations RN Hospital & Health Care Used the software for: Less than 6 months ### "The Beast" February 10, 2017 1.0 This is the most inefficient EMR I have used. It does not self populate. It asks you for the same information in several places but doesn't give you the same drop down to pick from, such as in one spot it asks for race. Ok-Caucasian. Then it asks again, but now you have to pick White because Caucasian isn't on there. There is no way to create a smart phrase. You have to type in the frequently used phrases or lists every time, or save them on a different site and copy and paste every time. Everything is drop down...click, click, click. It takes forever. It is time-consuming. It is very difficult to find any information you want to read about the patient, such as visits, notes, etc. There are so many quirks to it. It will not allow you to save your work at certain intervals, so if you get interrupted and have to stop, you will probably loose everything you have charted and have to do it all over again. It is awful. Pros Nothing. Cons Totally inefficient, cumbersome, antiquated. Review Source KR Kara R. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Good Customer Service" August 1, 2016 4.5 Pros Suncoast keeps up with new regulations coming and is proactive in figuring out how we stay current. Billing help is awesome! Cons Need more palliative care specific forms - someplace for the NP to document all eight domains of palliative care. Review Source SS Sarah S. Director of Education and Quality Hospital & Health Care Used the software for: 2+ years ### "Quality Hospice EMR" August 10, 2016 4.0 Pros Suncoast does a good job of updating their product to keep up with changing hospice regulations. Cons The expertise of support staff seems to have decreased substantially in the past few years. Review Source JW Jason W. Physician Relations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Hospice & Palliative Care" December 13, 2016 4.0 Reliable and adaptable product. Supportive and knowledgeable staff. Once familiar with the base structure, very easy to navigate and use. Review Source ML Michael L. Hospital & Health Care Used the software for: ### "Suncoast Solutions is a complete solution!" November 29, 2013 5.0 Pros A truly unique aspect of the company is the level of commitment they bring to our organization's specific needs and feedback. From support to training to future development, Suncoast offers a complete package that I would highly recommend! Cons I have no major complaints with the product and vendor. Review Source JP Joe P. Hospital & Health Care Used the software for: ### "Suncoast V7 Upgrade experience" February 25, 2014 5.0 Pros The upgrade process from 6.3.3 to V7.x.x was awesome. There was lots of planning and attention to detail on behalf of the vendor. Cons They did not share enough about the new version upgrade experiences from other companies that went to V7. Review Source DD David D. Hospital & Health Care Used the software for: ### "Christmas Eve Woes" January 2, 2015 4.0 Pros The technical support is very good and are always available when you need them! Cons The application is very detailed and highly configurable. That can be both a blessing or a bane. Review Source MN Matthew N. Human Resources Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "New User Experience" July 21, 2016 3.0 Pros This product appears to be dependable, although I have only used it for 3 months. Cons User Interface is extremely outdated and in need of a cleaner, simplified experience Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.