Who Uses This Software?

Designed for businesses in private duty, skilled care, assisted care and supported living sectors, it is a cloud-based solution that helps manage scheduling, clients, payroll and more.


Average Ratings

8 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kaleida Systems
  • www.kaleidasystems.com
  • Founded 1999
  • United States

About eRSP

eRSP is an all-in-one simple web-based solution. It includes, intuitive scheduling, telephony, two-way communication, financials and payment processing, FLSA and ACA reporting, and marketing and recruiting tools. eRSP has everything you need to run a business so the main priority can remain giving clients the best care possible.


eRSP Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification

eRSP Reviews Recently Reviewed!


Lacking customer service, too much down time

Jan 15, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: I like the visual of the calendar with open shifts, the monthly user fee is reasonable for the basic version (adds up quickly though as you add functionality). Up until a few months ago I would have said the system is very reliable and never goes down, but sadly that is no longer true.

Cons: Main complaint now is I cannot rely on the system to be up and running during business hours. Was down for about 3 days straight, then partially functioning, has gone off line for extended periods since then. Have always had intermittent periods of slow response time but lately have dealt with frequent extremely slow and slower than normal response time. And the system support has been minimal - when the system was down for 3 days the company apologized " for the inconvenience" and their only answer for slow response times is we need to clear our cache. It's unacceptable and causes me to think the company is no longer supporting this particular system. There are a few annoying features to the system, but we can live with those. If the system is deteriorating and unsupported, we cannot live with that. Looking for other options now.

Overall: We use the basic system for non-medical in home companion services for seniors. We have used the telephony option but usually do not. We are not looking for lots of bells and whistles, just basic scheduling and a place to hold all our employee and client data. The customer support has always been a bit lacking but was acceptable. For the past several months, support has deteriorated and ever since the system was broken for 3 or 4 days, it hasn't been the Same. I can't rely on it.

Vendor Response

by Kaleida Systems on May 03, 2019

Thank you for your feedback! It sounds like you are referring to the unusual outage we had back in October. That was very challenging for us and our clients and we are sorry for the impact to your business. As a result we have invested significantly in our infrastructure and continue to build redundancy in our systems. In spite of that outage, we maintained 99% up-time in 2018.

ERSP review

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: I love the ability to broadcast open shifts. I like that it sends reminders to caregivers about upcoming shifts everyday.

Cons: I don't like that you have to scroll all the way back to the top of the screen to go to the next week rather than being able to select that option from anywhere on the screen. It gets confusing when looking at a certain client then having to scroll up to the top to go to the next week, then scroll back down to the client you want to look at. I also hate that if the billing code changes you have to rebuild the whole schedule. I wish I could simply change the code from the drop down menu the same as you can to change the times.

Overall: The ersp works well to keep track of schedules, timekeeping for the caregivers, and we love the broadcast open shift feature. There are color codes to indicate issues with scheduling, it warns of overtime and conflicting shifts. All in all it has made scheduling much easier.

The Best Ever!

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We have used eRSP since 2011. Throughout the growth of our Conpany, eRSP has grown with us and continues to adapt to meet our needs. Being able to manage employee schedules, store and maintain credentials, and communicate open availabilities for work with over 1000 employees effortlessly is worth its weight in gold!

Cons: We have had some growing pains with developmental issues over the years, but nothing out of the norm. This is great software!

Overall: Love, love, love eRSP!!!!

Vendor Response

by Kaleida Systems on May 03, 2019

Thank you for your review of our system. We are so glad to be able to serve you as you serve others!

Use for Freelance Interpreter Scheduling

Mar 27, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: I think it's easier to navigate on a desktop.

Cons: I have used other interpreting scheduling software and this one is not as nice. The mobile app needs major updating as it has several bugs so I have to access it through the safari app on my phone than through the app itself. Several clicks to get to where I need to go and view my daily assignments.

Review on the ERPS

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how all the information can be used on the go.

Cons: The only thing I think could make it easier is if we could change weeks for clients with an arrow , instead of going back up to the top of the screen.

Overall: Over all I like this system better than others I have used.

eRSP review

Jul 02, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: I am currently learning this software , the tech support has been excellent, This is much different than the last software I used and the support team has been very attentive .

Cons: can not fairly answer this yet as I am still learning .

ERSP

Jul 10, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: I like the detailed reports tab where I can run reports that need for caregivers and customers.

Cons: There is more steps involved then previous system to send caregivers documents through ERSP.

Overall: I am new to the system and am still learning.

Terrible

Feb 13, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: I have used this software for 5 months now. As anyone knows in healthcare your plan of care has to match the activities that the caregivers fill out for their daily report. This system does not support that. If you go back and audit your charts your activity sheets will not match your plan of care. Terrible designing. If you are using this software please audit your charts.