--- title: "eRSP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eRSP Software - reviews, pricing plans, popular comparisons to other Medical Scheduling products and more." source_url: "https://www.capterra.com/p/129443/eRSP/" page_type: "product" language: "en" --- # eRSP Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eRSP ## What is eRSP? eRSP is home care management software built to help agencies run smoother and deliver better care. Our cloud-based platform brings scheduling, client and caregiver management, billing, payroll, and EVV together in one place, so your team spends less time on admin work and more time on care. eRSP is used by 2,000+ home care agencies nationwide and built with data security and compliance as a priority, so you can trust your information is protected while you focus on your clients. We're continually improving eRSP to help agencies grow, cut costs, and stay ahead in a changing industry. Ready to see what eRSP can do for your agency? Get in touch today. ## What is eRSP used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 99 user reviews Reviews sentiment Positive 83% Neutral 14% Negative 3% Starting price $200 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Home Care / 2026 - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eRSP?[Manage this product listing](https://www.g2.com/products/ersp/claim_requests/new?auto=true) Rating Breakdown 4.2 +− Features4.2 Value for Money4.3 Ease of Use4.3 Customer Service4.0 Rating Breakdown 4.2 Features4.2 Value for Money4.3 Ease of Use4.3 Customer Service4.0 ## eRSP Reviewers Verdict Updated September 2026 AI summary - eRSP suits home care agencies needing centralized scheduling, billing, and staff coordination tools. - Reviewers are positive about its intuitive scheduling features, flexible calendar views, and ease of managing both caregivers and client records. - It helps agencies organize shifts, track care delivery, and simplify payroll and billing processes in daily operations. - Some key downsides are concerns about past outages, unreliable clock-in functionality, and occasional manual work for billing or payroll. - It fits agencies prioritizing efficient home care coordination, but buyers should weigh risks around uptime and clock-in reliability. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eRSP 4.2 (99) VS. [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price $200 Other, Per Month Starting Price $325 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (99) Ease Of Use 4.5 (169) Value For Money 4.3 (94) Value For Money 4.5 (166) Customer Service 4.0 (98) Customer Service 4.6 (167) ## eRSP alternatives [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (191)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/) ## FAQs about eRSP Overview ### What problems does eRSP solve? eRSP solves fragmented home care operations by centralizing scheduling, billing, payroll, patient records, caregiver activity tracking, and staff messaging in one system. It reduces manual coordination, missed shift coverage, and poor visibility into open visits or overlaps. Home care coordinators, office staff, caregivers, and agency managers benefit most. Answer based on 39 reviews Overview ### Which roles and teams benefit most from eRSP? eRSP is most used by home care owners, administrators, and operations leaders who need to manage scheduling, staffing, compliance, and day-to-day service delivery. Office managers, care coordinators, and billing or bookkeeping teams rely on it to streamline caregiver coordination, client records, payroll workflows, and reimbursement tracking across agency operations. Answer based on 99 reviews Overview ### What company size and industries is eRSP built for? eRSP is built for home care agencies of all sizes, led by small businesses at 84% and Hospital & Health Care organizations at 64%. It also serves midsize businesses at 14% and enterprises at 2%, with additional use in Health, Wellness and Fitness at 19% and Individual & Family Services at 7%, especially for home care. Answer based on 99 reviews Features and Usability ### What are the key features of eRSP? eRSP includes core home care features such as caregiver scheduling, client management, clock in/out with electronic visit verification, and billing and payroll tools. Differentiating capabilities include open shift broadcasting, color-coded calendar alerts for conflicts and overtime, credential tracking, client portals, and customizable reporting for agency operations and compliance. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does eRSP integrate with? eRSP integrates with more than 20 third-party tools and platforms, including payroll and HR systems such as ADP GlobalView Payroll, ADP Workforce Now, CyberPay, Netchex, Paychex Flex, Paycom, Paycor, and Paylocity. It also connects with QuickBooks Desktop, QuickBooks Enterprise, Dynamics 365, Availity, and HHAeXchange. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does eRSP offer? eRSP provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does eRSP offer, and how do users rate the experience? eRSP offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, attentive, and effective during onboarding and training, with quick replies in many cases. Still, some report slow response times, missed follow-ups, and difficulty reaching phone support during outages or urgent issues. Answer based on 41 reviews Features and Usability ### How well does eRSP handle caregiver management? eRSP supports caregiver management well with scheduling, profiles, credentials, and mobile access for daily work. Home care agencies and office staff like the easy navigation, searchable records, and reporting tools, though some teams want better document upload options, stronger in-app communication, and a more reliable caregiver mobile app. Answer based on 29 reviews Features and Usability ### How good is eRSP for scheduling caregivers and clients? eRSP handles caregiver and client scheduling well with clear calendar views, conflict alerts, and easy shift changes. Home care coordinators and agency staff value the scheduling overview, text and email tools, and overtime warnings, though some users find the interface dated, search steps clunky, and certain planning workflows limited. Answer based on 25 reviews ## Features AI summary Based on 815 Medical Scheduling reviews Capterra data shows that buyers of Home Care software rank the following features as their top priorities: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**62%**) - **Client Management** (**57%**) eRSP supports all three of the features reviewers value most: **Scheduling**, **HIPAA Compliant**, and **Client Management**. Together, these capabilities help home care teams coordinate visits, protect sensitive patient information, and keep client records organized, allowing teams to deliver consistent care and manage daily operations more efficiently. Scheduling 4.5 (65) 100.00% of 65 reviewers that rated this feature as important or highly important With eRSP’s scheduling capabilities, you can plan weeks ahead, adjust shifts easily, and view schedules in daily, weekly, or monthly formats. Reviewers appreciate how it simplifies managing caregiver availability, filling call-outs, and tracking changes, making organization much easier. HIPAA Compliant 4.5 (51) 92.16% of 51 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Client Management 4.4 (61) 90.16% of 61 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Mobile Access 4.2 (68) 97.06% of 68 reviewers that rated this feature as important or highly important It gives you the ability to manage schedules, clock in/out, and track tasks from anywhere. Reviewers indicate mobile access is convenient for caregivers on the go, but some mention occasional app issues and wish for more functionality within the mobile app. Care Plan Management 4.5 (18) 88.89% of 18 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Billing & Invoicing 4.1 (39) 89.74% of 39 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers eRSP 77 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Caregiver Management: Manage caregiver's training, scheduling, supervision, performance evaluation, etc. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Portal: Online portal where employees can access and track their own information - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Long Term Care: Specifically for long term care providers - Forms Management: Store, manage and track all forms in a centralized location - Geriatric Care: Providing medical care for elderly patients - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Home Health Care Management: Manage the care, assistance, or services that take place in patient's home - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: It gives you the ability to manage schedules, clock in/out, and track tasks from anywhere. Reviewers indicate mobile access is convenient for caregivers on the go, but some mention occasional app issues and wish for more functionality within the mobile app. - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Physician Management: Track and organize physician schedules and pertinent information - Point of Care System: System of devices or tools that help perform, test and capture patients' diagnostics in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Management: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: With eRSP’s scheduling capabilities, you can plan weeks ahead, adjust shifts easily, and view schedules in daily, weekly, or monthly formats. Reviewers appreciate how it simplifies managing caregiver availability, filling call-outs, and tracking changes, making organization much easier. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking by Client: Track time worked per client - Visit Verification: Process that confirms a caregiver's visit and services provided - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (98) 4.2 Based on 98 reviews ## Pricing Value for money 4.3 (94) Starter Package $200.00 Other,Per Month Value for money 4.3 (94) 4.3 Based on 94 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Paycom](https://www.capterra.com/p/130949/Paycom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (98) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (98) 4.0 Based on 98 reviews ## User reviews Overall rating 4.2 Based on 99 reviews Filter by rating 5(47) 4(35) 3(14) 2(0) 1(3) Mentioned topic Sorted by most recent VB Victoria B. operations manager, scheduler Health, Wellness and Fitness ### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements. Pros I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand. Cons The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 13, 2025 Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! DN Dana N. Operations Manager Health, Wellness and Fitness ### "Operations Manager " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 24, 2025 User-friendly and efficient tool has helpful features and clear layout, Great for scheduling and updates Pros I like the real-time updates and how easy it was to track caregiver shifts and client details in one place. Cons The clock-in feature in the app can be unreliable at times. This sometimes causes issues for both staff and payroll, requiring manual adjustments. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 13, 2025 Good Afternoon, Angelica. Thank you for taking the time to provide us with this feedback. Our team would love the opportunity to assist you with your concerns around clocking. Please reach out to our team at 888-262-4166 or ersp@kaleidasystems.com PL Pamela L. Office Manager Hospital & Health Care ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 24, 2025 Over all - positive. If i made a mistake, I could fix it. Pros Multiple ways to do the same thing. Multiple ways to view info, the ability to add notes once and have it appear on both client and aide's notes Cons It took me a bit of time to get used to it. I was not a daily user and I had to constantly write notes till I used it more frequently. I was terrified i would make a mistake and delete everything. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 30, 2025 Hi Pamela, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! MP Michelle P. Manager Individual & Family Services ### "Best service for home care " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 I love it I use to be a caregiver from other agency and I have experienced the app very nice and simple Pros When I spoke to a representative was very helpful and detail for my questions Cons Is a lot of information but yet seems to be very simple to use Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 13, 2025 Hi Michelle, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! LS Luke S. Chief Operations Officer Individual & Family Services ### "eRSP Works Well for the Direct Support Industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2025 For the most part, eRSP has been meeting our current needs. We are forced to perform several payroll and billing report tasks manually due to the limitations of report creation. It is one size fits all unless you pay for the customization, which can take a while. Pros eRSP has the setup for our unique industry. Most timekeeping platforms don't provide the features and customization that we require for daily operation. eRSP has provided our staff the ability to clock in and clock out wherever they are working in the community. Employees can complete shift reports directly on the app and record their mileage directly on each shift. Cons The eRSP crash last year left us crippled. Although most bugs are fixed now, there were several months of bugs that cost us time and money to work around. This caused headaches for our staff and admin teams. The customization is great, but it can take a long time to develop and implement. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 13, 2025 Thank you for your feedback, Luke! We greatly value your business and look forward to continuing to work with you! AJ Ashley J. Office administrator Hospital & Health Care ### "Review for eRSP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 23, 2025 I would say user friendly, as I have only been using it for a year with the company I’m with. Pros The ease of access for administrators. Along with how quick customer Service is to reply when needed. \[sensitive content hidden\] is amazing! Cons The constant updates that don’t allow CG’s to sign in or out properly. The updates that require a certain phone model in order to operate. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2025 Hi Ashley, Thank you for your feedback. Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com HM Hector M. Program Director Individual & Family Services ### "Good, but needs more form customization." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 We have been using eRSP for several years now, and it has only improved over time. Pros I appreciate that there are continuous updating and improvements, making the app and website increasingly intuitive. Cons The user interface is somewhat bland, but as it is evolving it is getting to be a slicker and smoother experience. Also, the form builder is somewhat limited and there is a charge to make custom forms not available on the form builder. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reasons for choosing eRSP Lower price at the time, with comparable features. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 13, 2025 Hi Hector, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ DG Donna G. Care giver Individual & Family Services ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 23, 2025 I love using ESRP. It’s easy to understand and user friendly. Pros Activity’s provided for each client are very detailed which is very helpful. Cons I don’t have any cons or negatives about using the ESRP app. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. EL Elaine L. Client Coordinator and Office Manager Hospital & Health Care ### "Functional & Effective Electronic Records for Agencies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 23, 2025 Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care. Pros The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use. Cons Support staff response time is sometimes slow. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 14, 2025 Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience MR Matt R. Administrator Health, Wellness and Fitness ### "eRSP Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 23, 2025 Our overall experience was good. The system enabled our agency to navigate and process the necessary data. eRSP is a very complex system that can be a tremendous benefit for a homecare agency. Pros The platform provided efficiency with all aspects of our operations. It provided for efficient scheduling and client information. Cons There were a few limitations with respect to parsing the data at times. It would be great to be able to have more options with viewing the client/caregiver schedules in different formats. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 7, 2025 Thank you for taking the time to submit your review. We value your feedback and would love the opportunity to hear more about your needs and see if there is anyway our staff could help you with these. Please feel free to contact our support team to schedule some time to discuss this at 888-262-4166 or ersp@kaleidasystems.com. [View all Reviews](https://www.capterra.com/p/129443/eRSP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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