# eRSP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about eRSP Software - reviews, pricing plans, popular comparisons to other Home Care products and more. Source: https://www.capterra.com/p/129443/eRSP --- # eRSP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eRSP ## What is eRSP? eRSP is the premier home care management software, empowering agencies to optimize operations and deliver exceptional care with ease. Our intuitive, cloud-based platform offers a complete suite of solutions for scheduling, client and caregiver management, billing, payroll, and EVV. By streamlining processes, eRSP helps agencies boost productivity, reduce administrative burdens, and elevate client satisfaction. Trusted by thousands of professionals, eRSP ensures unparalleled security, safeguarding data privacy and compliance so you can focus on what matters most: providing outstanding care. Committed to innovation, eRSP equips agencies with the tools to drive efficiency, growth, and success in an ever-evolving industry. Revolutionize your agency and accelerate your growth with eRSP. Reach out to us today! ## What is eRSP used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 99 user reviews Reviews sentiment Positive 83% Neutral 14% Negative 3% Starting price $200 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for eRSP?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.kaleidasystems.com&name=eRSP) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eRSP 4.2 (99) VS. [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price $200 Other, Per Month Starting Price $325 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (99) Ease Of Use 4.5 (162) Value For Money 4.3 (94) Value For Money 4.5 (159) Customer Service 4.0 (98) Customer Service 4.6 (160) ## eRSP alternatives [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (185)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (94)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (65)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/) ## FAQs about eRSP Overview ### What problems does eRSP solve? eRSP solves fragmented home care operations by combining scheduling, billing, payroll, patient records, caregiver messaging, and reporting in one easy-to-navigate system. Home care agencies, office staff, schedulers, and caregivers use it to reduce scheduling conflicts, speed staffing changes, improve visibility into open shifts, and keep care teams coordinated in real time. Answer based on 39 reviews Overview ### Which roles and teams benefit most from eRSP? eRSP is most used by home care owners, executives, and operations managers who need visibility into scheduling, staffing, billing, and agency performance. Office administrators, coordinators, and HR teams rely on it to manage caregiver records, compliance, and daily workflows, while finance and billing staff use it to streamline invoicing and payment processes. Answer based on 99 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is eRSP built for? eRSP is built for small home care agencies, with 84% of reviewers from small businesses and 64% in hospital and health care. It also serves midsize organizations at 14%, plus health, wellness and fitness at 19% and individual and family services at 7%, primarily for home care. Answer based on 99 reviews Features and Usability ### What are the key features of eRSP? eRSP includes core home care features such as caregiver management, client and caregiver scheduling, clock in/out with visit verification, and client management records. Reviewers also highlight differentiators like billing and payroll, customizable reporting, client portals, and mobile access with alerts, reminders, and open-shift communication for field staff. Answer based on 41 reviews Integrations ### Which third-party tools and platforms does eRSP integrate with? eRSP integrates with over 20 third-party tools and platforms, including payroll and HR systems such as ADP GlobalView Payroll, ADP Workforce Now, Paychex Flex, Paycor, Paylocity, Netchex, and CyberPay, plus business and healthcare tools like Dynamics 365, QuickBooks Desktop, QuickBooks Enterprise, Availity, and HHAeXchange. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does eRSP offer? eRSP provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced viewing for product guidance. Answer based on 5 reviews Getting Started and Support ### What customer support options does eRSP offer, and how do users rate the experience? eRSP offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as helpful, attentive, and quick to resolve questions, especially during onboarding and training. Others report inconsistent response times, difficulty reaching someone by phone, unanswered requests, and frustration during outages or service disruptions. Answer based on 41 reviews Features and Usability ### How well does eRSP help manage caregivers? eRSP supports caregiver management well with scheduling, profiles, credential tracking, and mobile access for daily work. Home care agencies and admin teams value the organized records, reports, and easy caregiver access, though some want better document upload, secure in-app communication, and a more reliable mobile app for clock-ins and login access. Answer based on 29 reviews Features and Usability ### How good is eRSP for scheduling? eRSP handles scheduling effectively for many care teams with clear calendar views, conflict alerts, and open shift tools. Office staff and coordinators like the easy scheduling workflow, search, and communication options, but some find the interface dated, the app inconsistent, and certain tasks too click-heavy or limited for complex scheduling needs. Answer based on 25 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.2 (68) 97.06% of 68 reviewers that rated this feature as important or highly important It gives you the flexibility to manage schedules, clock in/out, and access information from anywhere. Users think the mobile app is convenient and easy to use, though some mention occasional difficulties with clocking in and limited access to certain functions. Scheduling 4.5 (65) 100.00% of 65 reviewers that rated this feature as important or highly important With this capability, you can build and adjust schedules weeks in advance, track caregiver availability, and quickly find replacements. Reviewers appreciate how easy it is to view, modify, and organize schedules, noting it streamlines managing shifts and improves overall organization. Client Management 4.4 (61) 90.16% of 61 reviewers that rated this feature as important or highly important Manage contact details and communication with clients HIPAA Compliant 4.5 (51) 92.16% of 51 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Billing & Invoicing 4.1 (39) 89.74% of 39 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 4.6 (33) 100.00% of 33 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar eRSP 77 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Track cancellations of policies, accounts, orders, appointments, etc. Manage the treatment plan and coordination between care providers and patients with special health care needs Manage caregiver's training, scheduling, supervision, performance evaluation, etc. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Specifically for long term care providers Store, manage and track all forms in a centralized location Providing medical care for elderly patients System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Administer and track medication inventory, schedules, dosage, and side-effects It gives you the flexibility to manage schedules, clock in/out, and access information from anywhere. Users think the mobile app is convenient and easy to use, though some mention occasional difficulties with clocking in and limited access to certain functions. Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Track and monitor patient no-show rates Track and organize on-call shifts Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Track and organize physician schedules and pertinent information System of devices or tools that help perform, test and capture patients' diagnostics in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns With this capability, you can build and adjust schedules weeks in advance, track caregiver availability, and quickly find replacements. Reviewers appreciate how easy it is to view, modify, and organize schedules, noting it streamlines managing shifts and improves overall organization. Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track time worked per client Process that confirms a caregiver's visit and services provided Record, update and manage waiting lists Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (98) 4.2 Based on 98 reviews ## Pricing Value for money 4.3 (94) Free Trial Starter Package $200.00 Other,Per Month Value for money 4.3 (94) 4.3 Based on 94 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Paycor](https://www.capterra.com/p/133745/Paycor-Perform/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (98) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (98) 4.0 Based on 98 reviews ## User reviews Overall rating 4.2 Based on 99 reviews Filter by rating 5(47) 4(35) 3(14) 2(0) 1(3) Mentioned topic Sorted by most recent VB Victoria B. operations manager, scheduler Health, Wellness and Fitness ### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements. Pros I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand. Cons The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! DN Dana N. Operations Manager Health, Wellness and Fitness ### "Operations Manager " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 24, 2025 User-friendly and efficient tool has helpful features and clear layout, Great for scheduling and updates Pros I like the real-time updates and how easy it was to track caregiver shifts and client details in one place. Cons The clock-in feature in the app can be unreliable at times. This sometimes causes issues for both staff and payroll, requiring manual adjustments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Good Afternoon, Angelica. Thank you for taking the time to provide us with this feedback. Our team would love the opportunity to assist you with your concerns around clocking. Please reach out to our team at 888-262-4166 or ersp@kaleidasystems.com PL Pamela L. Office Manager Hospital & Health Care ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 24, 2025 Over all - positive. If i made a mistake, I could fix it. Pros Multiple ways to do the same thing. Multiple ways to view info, the ability to add notes once and have it appear on both client and aide's notes Cons It took me a bit of time to get used to it. I was not a daily user and I had to constantly write notes till I used it more frequently. I was terrified i would make a mistake and delete everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2025 Hi Pamela, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! MP Michelle P. Manager Individual & Family Services ### "Best service for home care " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 I love it I use to be a caregiver from other agency and I have experienced the app very nice and simple Pros When I spoke to a representative was very helpful and detail for my questions Cons Is a lot of information but yet seems to be very simple to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Michelle, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! LS Luke S. Chief Operations Officer Individual & Family Services ### "eRSP Works Well for the Direct Support Industry" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2025 For the most part, eRSP has been meeting our current needs. We are forced to perform several payroll and billing report tasks manually due to the limitations of report creation. It is one size fits all unless you pay for the customization, which can take a while. Pros eRSP has the setup for our unique industry. Most timekeeping platforms don't provide the features and customization that we require for daily operation. eRSP has provided our staff the ability to clock in and clock out wherever they are working in the community. Employees can complete shift reports directly on the app and record their mileage directly on each shift. Cons The eRSP crash last year left us crippled. Although most bugs are fixed now, there were several months of bugs that cost us time and money to work around. This caused headaches for our staff and admin teams. The customization is great, but it can take a long time to develop and implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Thank you for your feedback, Luke! We greatly value your business and look forward to continuing to work with you! AJ Ashley J. Office administrator Hospital & Health Care ### "Review for eRSP" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 23, 2025 I would say user friendly, as I have only been using it for a year with the company I’m with. Pros The ease of access for administrators. Along with how quick customer Service is to reply when needed. \[sensitive content hidden\] is amazing! Cons The constant updates that don’t allow CG’s to sign in or out properly. The updates that require a certain phone model in order to operate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2025 Hi Ashley, Thank you for your feedback. Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com HM Hector M. Program Director Individual & Family Services ### "Good, but needs more form customization." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2025 We have been using eRSP for several years now, and it has only improved over time. Pros I appreciate that there are continuous updating and improvements, making the app and website increasingly intuitive. Cons The user interface is somewhat bland, but as it is evolving it is getting to be a slicker and smoother experience. Also, the form builder is somewhat limited and there is a charge to make custom forms not available on the form builder. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reasons for choosing eRSP Lower price at the time, with comparable features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Hi Hector, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ DG Donna G. Care giver Individual & Family Services ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 23, 2025 I love using ESRP. It’s easy to understand and user friendly. Pros Activity’s provided for each client are very detailed which is very helpful. Cons I don’t have any cons or negatives about using the ESRP app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EL Elaine L. Client Coordinator and Office Manager Hospital & Health Care ### "Functional & Effective Electronic Records for Agencies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 23, 2025 Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care. Pros The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use. Cons Support staff response time is sometimes slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2025 Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience MR Matt R. Administrator Health, Wellness and Fitness ### "eRSP Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 23, 2025 Our overall experience was good. The system enabled our agency to navigate and process the necessary data. eRSP is a very complex system that can be a tremendous benefit for a homecare agency. Pros The platform provided efficiency with all aspects of our operations. It provided for efficient scheduling and client information. Cons There were a few limitations with respect to parsing the data at times. It would be great to be able to have more options with viewing the client/caregiver schedules in different formats. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2025 Thank you for taking the time to submit your review. We value your feedback and would love the opportunity to hear more about your needs and see if there is anyway our staff could help you with these. Please feel free to contact our support team to schedule some time to discuss this at 888-262-4166 or ersp@kaleidasystems.com. [View all Reviews](https://www.capterra.com/p/129443/eRSP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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