--- title: "eRSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eRSP the right Home Care solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129443/eRSP/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- eRSP 4.2 (99) [View alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of eRSP Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews DC Dianne C In-Home CaregiverHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I enjoy being able to merge into managing record keeping of hours worked, duties performed, communications notes and look at my schedule and client information, to name a few pros.“ April 3, 2025 BR Brian R OwnerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.“ February 24, 2025 PT Phyllis T Human Resources ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. “ April 23, 2025 MG Makeah G CaregiverMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the signature after signed by the participant.“ February 17, 2025 FB Felicia B DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation, and communication incredibly smooth.“ April 23, 2025 ST Sheila T General ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Also, they don't respond to our calls in a timely manner since the new company took over. And, they don't spend any money on upgrading. “ February 27, 2025 ms mystique s Field supervisorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “works great the abilityto know the schedules monthly the ability to send documents through the system etc. overall great app to work with“ March 26, 2025 DN Dana N Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “This sometimes causes issues for both staff and payroll, requiring manual adjustments.“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 99 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Laura N. COO Used the software for: 3-5 years ### "User friendly solution" March 26, 2025 5.0 I have no complaints about eRSP. Their customer service is excellent whenever I have a new issue to overcome and they are very quick to respond to and resolve requests. Pros That it is an all-in-one solution for my small healthcare company including EVV which is required by all the payers we have contracts with. Cons The cyber attack last year was scary and there was no option to do anything other than keep track of all the scheduling, payroll hours and billing on paper during the outage. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Their product was clunky and not user friendly, it had many drawbacks including the fact that there was no EVV. Review Source Response from eRSP March 28, 2025 Thank you for your feedback, Laura! We greatly value your business and look forward to continuing to work with you! Cyreeta H. Director Used the software for: Less than 1 year ### "Great for Start-ups " April 24, 2025 5.0 My overall experience has been amazing. So communicative, and being a start up, they have helped to not stress about things. Pros I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call. Each of my correspondence has been great. Cons I have no issue with eRSP. I’m in the process of onboarding, and everyone that I communicate with is supportive through it all. Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) No Communication and the long term commitment Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) Reasons for choosing eRSP eRSP is a one stop shop. I can literally do everything here Review Source Response from eRSP April 30, 2025 Hi Cyreeta, Thank you for taking the time to complete this review, We greatly value your business and look forward to continuing to work with you! Owner Used the software for: 3-5 years ### "Brian review" February 26, 2025 3.0 Our experience has been mostly good, we have been using it for about 9 years now so we are used to it though. The cyber security attack last year was frightening to say the least and an extremely severe inconvenience. As a result, we almost went with another provider, and may still do so because of the lack of some functionality listed above. Pros We like the clear uncluttered layout of the interface. Cons Lack of some useful functionality, such as being able to view all regions simultaneously, or expanding the entire weekly schedule of customers to view all tasks at once instead of just one customer schedule at a time. The client family connect portal needs more robust reporting capabilities, such as pulling an entire month or more of visit notes instead of one visit at a time. Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers. Review Source Response from eRSP March 11, 2025 Thank you for your feedback and for taking the time to complete the review. Someone from our Customer Success Team will be reaching out to you directly to discuss your concerns. Administrator Used the software for: Less than 1 year ### "Improved Features and Excellent Support" February 27, 2025 5.0 My overall experience with ERSP so far has been great. We were with this software about a year ago and have recently returned, and I have to say, the new added features have made it even better than before. The improvements have enhanced its functionality and made it even more user-friendly. We’re very pleased with the progress and how well it meets our needs. Pros What I love most about our ERSP is how user-friendly and efficient it is. It’s the perfect solution not just for our office staff and team, but also for our caregivers. The built-in scheduling, billing, and payroll features make everything so easy to access and use. It simplifies our workflow, saves time, and ensures everything runs smoothly. The software’s design and functionality truly make a difference in our daily operations! Cons While the software is highly efficient and user-friendly, one drawback is the limited access to customer service. It can be challenging to get someone on the phone right away when assistance is needed. Having more immediate support would make the experience even better. However, our account rep has been amazing at returning calls and setting up Zoom calls as needed, which has been a huge help! Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) Easier to Use and More User-Friendly: A Great Experience with the Software. Review Source Response from eRSP March 11, 2025 Thank you for your feedback, Joy! We greatly value your business and look forward to continuing to work with you! operations manager, scheduler Used the software for: 3-5 years ### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver" May 12, 2025 4.0 overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements. Pros I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand. Cons The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often. Review Source Response from eRSP May 13, 2025 Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Staffing Coordinator Used the software for: Less than 1 year ### "Cumbersome, clunky, not intuitive" August 30, 2019 3.0 Abismal. Pros Somewhat easy to change caregivers' pay rates. Cons So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Company merged with another company and we were forced to switch. Review Source Human Resources Manager Used the software for: 3-5 years ### "Comfort Keepers Summerlin Review" April 24, 2025 5.0 This program does what it was designed to do. The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. I love the reports that can be created based on your needs. Pros I love the fact that I can trace the progress of my applicants. Cons There is really nothing I dislike about the program. There is nothing that I can currently think of that I would change about the program as it accommodates what I need. Review Source Response from eRSP May 7, 2025 Good evening Phyllis, thank you so much for this wonderful review. We are thrilled that eRSP is working so well for your needs. Should you need any assistance in the future please do not hesitate to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com. Client Coordinator and Office Manager Used the software for: 3-5 years ### "Functional & Effective Electronic Records for Agencies" April 24, 2025 4.0 Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care. Pros The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use. Cons Support staff response time is sometimes slow. Review Source Response from eRSP May 14, 2025 Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience Chief Operations Officer Used the software for: 3-5 years ### "eRSP Works Well for the Direct Support Industry" April 24, 2025 4.0 For the most part, eRSP has been meeting our current needs. We are forced to perform several payroll and billing report tasks manually due to the limitations of report creation. It is one size fits all unless you pay for the customization, which can take a while. Pros eRSP has the setup for our unique industry. Most timekeeping platforms don't provide the features and customization that we require for daily operation. eRSP has provided our staff the ability to clock in and clock out wherever they are working in the community. Employees can complete shift reports directly on the app and record their mileage directly on each shift. Cons The eRSP crash last year left us crippled. Although most bugs are fixed now, there were several months of bugs that cost us time and money to work around. This caused headaches for our staff and admin teams. The customization is great, but it can take a long time to develop and implement. Review Source Response from eRSP May 13, 2025 Thank you for your feedback, Luke! We greatly value your business and look forward to continuing to work with you! Bookkeeper Used the software for: 3-5 years ### "Good value" April 24, 2025 5.0 I have been working for Comfort Keepers for over 17 years and feel ERSP has kept up with the changing needs/requirements of our Franchise. Ex: Medicaid module, EVV, family portal, Geolocation, etc. Pros I appreciate the ease and timeliness of requests for support. I also love the variety of useful reports available for uses outside of ERSP. I feel the cost is a good value. Cons The security breach was really painful...Glad it was resolved fairly quick and hope that never happens again. (Could always have been worse). I also feel that occasionally I am given vague answers when inquiring about a problem with EVV. I am trying to determine if it is an error on my end or a glitch in the system. If they are not sure, would be good to tell me either way. Review Source Response from eRSP April 30, 2025 Hi Lisa, Thank you for your feedback. Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com Owner Used the software for: Less than 1 year ### "CEO/Owner Admin" March 26, 2025 5.0 Love everything about eRSP! Offering services for client to use and caregiver. Pros Love that I can use the platform for my customers and caregivers. Cons Didn't like how we were not told exactly how the visits (tier levels) were told. Meaning how many times you put someone on a schedule (timesheet) Alternatives considered [Axis TMS](https://www.capterra.com/p/164564/Axis-TMS/) Reasons for choosing eRSP Offered everything such as client and caregivers products Review Source Response from eRSP March 28, 2025 Hi Nicole, Thank you for taking the time to complete this review. If you have any questions about your billing and invoices please reach out to our support team. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com Branch Manager Used the software for: 3-5 years ### "eRSP review" April 24, 2025 4.0 Pros The ability to approve notes before the family sees them, how streamlined and user friendly everything is. Cons how many clicks you need to do before you get to where you need to go. It is rarely 1click to do anything. Review Source Response from eRSP April 30, 2025 Hello Robyn, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ Registered Nurse Used the software for: 3-5 years ### "A positive user experience with ersp" April 24, 2025 4.0 Very good. Updates/down time clearly displayed in advance to minimize inconvenience. Pros User friendly, ability to quickly generate reports and navigate between territories and client profiles. Cons The only downfalls stem from my own lack of training on use. Review Source Response from eRSP May 7, 2025 Thank you for taking the time to provide this feedback. Please feel free to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com and one of our support members will be happy to assist you with additional training. Manager Used the software for: 3-5 years ### "Effective Platform for Home Care Agency" March 26, 2025 4.0 Been utilizing ersp for over 10 years in our home care company. Overall, ersp is a great, effective platform for home care agency. Pros Ease of use for admin and caregivers Tracking features Organization Cons slow at times. Sometimes, caregivers have trouble accessing the app at times Would like to see updates for clients to use app. Review Source Response from eRSP March 28, 2025 Hi Laura, Thank you for your feedback. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ HR Manager Used the software for: 1-3 years ### "Helpful Product" April 24, 2025 4.0 overall experience was good, definitely room for improvement on credentialing inputting and reporting Pros lots of training videos for every topic that were very easy to understand and get to at your convenience Cons I did not like that after the shutdown, the customer service was unavailable via phone; it took 24-48 hours to speak with someone Review Source Response from eRSP May 7, 2025 Thank you for taking the time to submit a review, we appreciate the feedback. Please feel free to submit any ideas for product enhancements thru our crowdsourcing tool at https://ersp.canny.io. Program Manager Used the software for: 3-5 years ### "Ersp review" March 28, 2025 5.0 Great experience, looking forward to future seminars. Pros They were able to answer questions. Very welcoming and understanding. Especially with Ersp having so many options. That for a new person using it for the first time, can be very overwhelming. Cons I would like to see future seminars to have more than 30 minutes. Review Source Response from eRSP March 31, 2025 Hi Mireya, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ Co owner Used the software for: 3-5 years ### "Good for 10 years " March 26, 2025 4.0 It was good overall . However in 2024 we were put in a very challenging predicament when ersp shut down . Pros The reports were very good to track data and inform us as we made decisions . Cons There were several times ersp was down. That was very disruptive . Review Source Response from eRSP March 28, 2025 Hi Tina, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you Case manager Used the software for: 1-3 years ### "A must-have" March 27, 2025 5.0 As a whole ERSP has been what are the best tools I have used to not only organize but to keep organized in my day-to-day workflow Pros The system is so easy to navigate and it has many options to make workflow easy. Cons The variety of things that it has as options can be a con because there's so many things that I still have not been able to utilize to the full extent. Review Source Response from eRSP March 28, 2025 Hi Jesus, thank you for taking the time to complete this review. Please reach out to our team for additional training on eRSP functionally. We can be contacted at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com Agency Director Used the software for: 3-5 years ### "Agency Director/Owner" February 19, 2025 3.0 Customer service is not what it used to be. Cannot talk to a like person. Pros Some of it's functionality like inputting caregivers credential and the report for pulling credentials. Printing caregivers ID badge Cons Compare to other scheduling software, eRSP scheduling software is a bit antiquated. We have had eRSP for about 5yrs or more now and still unable to use the skilled nursing side of it as we don't even understand how it works. There is no workflow system in eRSP. Most software companies now have where you can have all admissions documentation in the system so nurses don't have to take paperwork to clients home. Skilled nursing visits cannot be documented in eRSP. Review Source Response from eRSP February 25, 2025 Thank you for your feedback! ERSP focuses solely on unskilled home care. The tool is not certified to support skilled nursing. We would be happy to set up a 1:1 training to walk you through our workflow and form enhancements. Also, we are on live phones! Please call us at 1-888 –262- 4166 and we can set up a time with you. Looking forward to talking! Care Coordinator Used the software for: 1-3 years ### "eRSP Review" March 26, 2025 3.0 When working properly it is a great concept and very helpful Pros All of the options available and the fact that is very simple to navigate. Cons All of the issues it constantly has- caregivers unable to clock-in or out Review Source Response from eRSP March 28, 2025 Hi Danielle, Thank you for your feeback. Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com Cna Used the software for: 1-3 years ### "Cna at comfort keepers" March 27, 2025 5.0 Definitely would recommend anyone to use eRSP . It is every easy to use . Pros I love having eRSP . I better then having to turn in paper timesheets every Monday morning . Cons Clocking in not always easy . When you think you are clocked in . It doesn't always go thru the clocking process. Review Source Chief Operating Officer Used the software for: 3-5 years ### "A Trusted Partner in Home Care Compliance" February 21, 2025 5.0 We’ve been using eRSP for over 12 years, and their commitment to supporting home care agencies like ours has been exceptional. As state compliance requirements evolve, they consistently adapt to ensure we remain compliant, making our job much easier. Beyond their reliable software, they’ve also shown a genuine dedication to our industry by sponsoring our state association, Virginia Personal Care Providers, at conferences. It’s clear that eRSP truly values its customers, and we appreciate their ongoing support Pros Excellent customer service and ease of use. Cons Family portal is lacking some features that I think would be useful. Review Source Response from eRSP March 11, 2025 Hi Christa we would like to hear more about your suggestions for our family portal. Please visit our crowd-sourcing platform at ersp.canny.io to send your suggestions to our team. President Used the software for: 3-5 years ### "President, All The Best Home Care" February 23, 2025 3.0 I'm happy with it. Good price, compared to other systems Pros It's a one stop shop for my business. Has the ability to invoice and hold employee info Cons A little hard to navigate though the mobile app Review Source Response from eRSP March 11, 2025 Hi Manuel thank you for taking the time to provide feedback. We have linked the Mobile Connect Webinar below. https://ersp.zendesk.com/hc/en-us/articles/22821623679639--NEW-eRSP-Mobile-Connect-App-Webinar If you have any additional questions that the webinar does not address, please contact us at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com Owner Used the software for: 3-5 years ### "15 Year user of eRSP" February 19, 2025 5.0 I used eRSP for 15 years and it was great. Pros I was very comfortable using eRSP because it was simple to use and the format made sense. Cons There were several time recently when I requested support no-one responded to my request. Review Source Response from eRSP February 25, 2025 Thank you for your feedback. We greatly value your business! We are so sorry for any delay you experienced from Support. If you'd like to provide us with more information about this experience we can explore it further with you directly by reaching out to us at 1-888 –262-4166. General Manager Used the software for: 3-5 years ### "ERSP Review " January 29, 2025 4.0 Overall I'd say everything is okay. My only compliant is that when we try to get in touch with support team it takes a while to hear back. Pros I like that clients have access to the schedule Cons that when I try to run certain reports I have issues Review Source Response from eRSP February 25, 2025 Thank you for your feedback. We would love to see any examples of the reports you're having issues with. Please call us directly at 1-888 –262- 4166 so we can take a closer look, or visit https://ersp.canny.io where we can track requests like this to keep our product team informed. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.