---
title: "eRSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is eRSP the right Home Care solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/129443/eRSP/reviews/"
page_type: "reviews"
language: "en"
---

eRSP

4.2 (99)

[View alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated July 31st, 2026

# Reviews of eRSP

Ease of use

4.3

Customer Service

4.0

## Pros and Cons in Reviews

DC

Dianne C

In-Home CaregiverHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“I enjoy being able to merge into managing record keeping of hours worked, duties performed, communications notes and look at my schedule and client information, to name a few pros.“

April 3, 2025

BR

Brian R

OwnerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.“

February 24, 2025

PT

Phyllis T

Human Resources ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. “

April 23, 2025

MG

Makeah G

CaregiverMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the signature after signed by the participant.“

February 17, 2025

FB

Felicia B

DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation, and communication incredibly smooth.“

April 23, 2025

ST

Sheila T

General ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“Also, they don't respond to our calls in a timely manner since the new company took over. And, they don't spend any money on upgrading. “

February 27, 2025

ms

mystique s

Field supervisorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“works great the abilityto know the schedules monthly the ability to send documents through the system etc. overall great app to work with“

March 26, 2025

DN

Dana N

Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“This sometimes causes issues for both staff and payroll, requiring manual adjustments.“

April 24, 2025

## Showing most helpful reviews

Showing 1-25 of 99 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NB

Nichole B.  
Business Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "eRSP review"

January 29, 2025

4.0

I have been using eRSP for over 11 years, it has grown significantly as a software. I really like their online bill pay and of all systems we use/reviewed, they have the best calendar option.

Pros

The calendar features are great! I also like their online billing

Cons

Lack of Data Collection and Nursing profiles need to be better to ensure compliance.

Alternatives considered

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/)[Axxess HomeCare](https://www.capterra.com/p/212595/Axxess-HomeCare/)

Reason for choosing eRSP

We liked the scheduling feature in eRSP but for nursing we did switch to Axxess.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback! We appreciate your business and continued partnership.

KT

Kacey T.  
Billing Coding Director  
Hospital & Health Care  
Used the software for: 2+ years

### "User Friendly EVV System!"

April 23, 2025

4.0

Overall, great system and very easy to use. And the development team is always trying to keep up with demands and create new features.

Pros

Ease and navigation of each area, Absolutely LOVE Global Features too!!!

Cons

One issue was if someone was made inactive but still logged on to the app; the Caregiver could still clock in and or still be in the visit. I wished there were a hard stop for that.

Alternatives considered

[Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/)

Reason for choosing eRSP

Cost and ease of use of the products at the time

Review Source

Response from Kaleida Systems

May 7, 2025

Thank you so for taking the time to provide your review and feedback. We would love to hear more on your thoughts for possible product enhancements. Please feel free to submit your suggestion thru our crowdsourcing tool at https://ersp.canny.io/.

AM

Angelica M.  
Director of Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Improving performance, resubmits needs a work around"

April 23, 2025

3.0

I see the efforts made to improve efficiency and software issues. With the change health and eRSP hack, there were no contingency plans in place for resubmissions/billing. We are still struggling to rebill 2024 claims. There have also been issues with EVV and eRSP.

Pros

Client and caregiver profile designs are amazing. The amount of data we are able to collect and store for client care matching is incredibly helpful. Management reports and tasks are an essential tool for tracking KPI's

Cons

Billing issues, the inability to open previous claims without an eRSP rep for resubmissions. App issues with clocking.

Review Source

Response from Kaleida Systems

May 7, 2025

Good evening Angelica, thank you for taking the time to provide us with this feedback. Our team would love the opportunity to assist you with your concerns around billing, clocking and EVV. Please reach out to our team at 888-262-4166 or ersp@kaleidasystems.com and schedule some time for us to take a look at these with you.

JJ

Joy J.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Improved Features and Excellent Support"

February 25, 2025

5.0

My overall experience with ERSP so far has been great. We were with this software about a year ago and have recently returned, and I have to say, the new added features have made it even better than before. The improvements have enhanced its functionality and made it even more user-friendly. We’re very pleased with the progress and how well it meets our needs.

Pros

What I love most about our ERSP is how user-friendly and efficient it is. It’s the perfect solution not just for our office staff and team, but also for our caregivers. The built-in scheduling, billing, and payroll features make everything so easy to access and use. It simplifies our workflow, saves time, and ensures everything runs smoothly. The software’s design and functionality truly make a difference in our daily operations!

Cons

While the software is highly efficient and user-friendly, one drawback is the limited access to customer service. It can be challenging to get someone on the phone right away when assistance is needed. Having more immediate support would make the experience even better. However, our account rep has been amazing at returning calls and setting up Zoom calls as needed, which has been a huge help!

Switched from

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)

Easier to Use and More User-Friendly: A Great Experience with the Software.

Review Source

Response from Kaleida Systems

March 11, 2025

Thank you for your feedback, Joy! We greatly value your business and look forward to continuing to work with you!

tF

tammy F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ATHCS & eRSP "

February 17, 2025

4.0

Overall, the product has worked great for ATHCS. There have been some highs and lows throughout our partnership, I do feel that things are on the right track.

Pros

I like the fact that even though there has been known issues, the team is working to resolve and move forward with a better product for consumers.

Cons

Although it is getting better, customer service response times.

Alternatives considered

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[MYEVV](https://www.capterra.com/p/268156/MYEVV/)

Reason for choosing eRSP

Ease of set up. The ersp team assisted in the training.

Switched from

[MatrixCare Private Duty](https://www.capterra.com/p/89993/Brightree-DME-HME/)

They were not ready for EVV and we were not going to be compliant for state mandates.

Review Source

Response from Kaleida Systems

February 25, 2025

We appreciate your business, Tammy!

CB

Cyreeta B.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great for Start-ups "

April 23, 2025

5.0

My overall experience has been amazing. So communicative, and being a start up, they have helped to not stress about things.

Pros

I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call. Each of my correspondence has been great.

Cons

I have no issue with eRSP. I’m in the process of onboarding, and everyone that I communicate with is supportive through it all.

Alternatives considered

[eCaring](https://www.capterra.com/p/182217/Home-Care-IT/)

Reason for choosing eRSP

eRSP is a one stop shop. I can literally do everything here

Switched from

[Caretime](https://www.capterra.com/p/229462/Caretime/)

No Communication and the long term commitment

Review Source

Response from Kaleida Systems

April 30, 2025

Hi Cyreeta, Thank you for taking the time to complete this review, We greatly value your business and look forward to continuing to work with you!

VR

Verified Reviewer  
Staffing Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Cumbersome, clunky, not intuitive"

August 29, 2019

3.0

Abismal.

Pros

Somewhat easy to change caregivers' pay rates.

Cons

So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Company merged with another company and we were forced to switch.

Review Source

VB

Victoria B.  
operations manager, scheduler  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver"

May 9, 2025

4.0

overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements.

Pros

I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand.

Cons

The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often.

Review Source

Response from Kaleida Systems

May 13, 2025

Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you!

PT

Phyllis T.  
Human Resources Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Comfort Keepers Summerlin Review"

April 23, 2025

5.0

This program does what it was designed to do. The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. I love the reports that can be created based on your needs.

Pros

I love the fact that I can trace the progress of my applicants.

Cons

There is really nothing I dislike about the program. There is nothing that I can currently think of that I would change about the program as it accommodates what I need.

Review Source

Response from Kaleida Systems

May 7, 2025

Good evening Phyllis, thank you so much for this wonderful review. We are thrilled that eRSP is working so well for your needs. Should you need any assistance in the future please do not hesitate to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com.

EL

Elaine L.  
Client Coordinator and Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Functional & Effective Electronic Records for Agencies"

April 23, 2025

4.0

Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care.

Pros

The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use.

Cons

Support staff response time is sometimes slow.

Review Source

Response from Kaleida Systems

May 14, 2025

Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience

LH

Liz H.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Time Saver"

February 17, 2025

4.0

Pleased with how much time it is saving me each week in our weekly payroll and invoicing processes.

Pros

I like how much times it saves me with my payroll and invoicing each week. I am glad to see that my clients can log in to see their bill, next week schedule, and pay the bill.

Cons

That the clients don't have an app they can use to get in their portal easily without having to go to a browser.

Switched from

[Homebase](https://www.capterra.com/p/153076/Homebase/)

Because eRSP lets me see the calendar with the client name and who is assigned. Much better information and easier to find what I need to know quicker.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. Unfortunately, our patient portal is not yet accessible via the app; this is something we're looking into. Please add detailed feedback to https://ersp.canny.io where we can track requests like this to keep our product team informed.

AJ

Ashley J.  
Office administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review for eRSP"

April 23, 2025

4.0

I would say user friendly, as I have only been using it for a year with the company I’m with.

Pros

The ease of access for administrators. Along with how quick customer Service is to reply when needed. \[sensitive content hidden\] is amazing!

Cons

The constant updates that don’t allow CG’s to sign in or out properly. The updates that require a certain phone model in order to operate.

Review Source

Response from Kaleida Systems

May 14, 2025

Hi Ashley, Thank you for your feedback. Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

JM

Jeana M.  
Business Support Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "eRSP Review"

January 28, 2025

5.0

eRSP has a good scheduling system. It is easy to navigate. The app allows me to enter the full site. I am able to run the business from wherever life takes me.

Pros

eRSP training is top notch! The trainers take the time to answer each and every question. They also make themselves available or follow up questions.

Cons

There was a system outage last year. The communication to users was poor quality at best.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you, Jeana, for your feedback! We love our trainers too! The outage was a hard time for everyone and unfortunately, this is something all organizations have to battle against. Rest assured have made great strides to improve our communication and prevent further incidents from happening. We would love to hear more from you; please call us directly at 1-888 –262- 4166 or visit https://ersp.canny.io where we can track feature feedback to keep our product team informed.

MR

Matt R.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "eRSP Review"

April 23, 2025

4.0

Our overall experience was good. The system enabled our agency to navigate and process the necessary data. eRSP is a very complex system that can be a tremendous benefit for a homecare agency.

Pros

The platform provided efficiency with all aspects of our operations. It provided for efficient scheduling and client information.

Cons

There were a few limitations with respect to parsing the data at times. It would be great to be able to have more options with viewing the client/caregiver schedules in different formats.

Review Source

Response from Kaleida Systems

May 7, 2025

Thank you for taking the time to submit your review. We value your feedback and would love the opportunity to hear more about your needs and see if there is anyway our staff could help you with these. Please feel free to contact our support team to schedule some time to discuss this at 888-262-4166 or ersp@kaleidasystems.com.

LW

Laura W.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Effective Platform for Home Care Agency"

March 25, 2025

4.0

Been utilizing ersp for over 10 years in our home care company. Overall, ersp is a great, effective platform for home care agency.

Pros

Ease of use for admin and caregivers Tracking features Organization

Cons

slow at times. Sometimes, caregivers have trouble accessing the app at times Would like to see updates for clients to use app.

Review Source

Response from Kaleida Systems

March 28, 2025

Hi Laura, Thank you for your feedback. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/

TH

Tiffany H.  
Business Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Frustrated"

March 31, 2025

3.0

It has been challenging at times and continue to have app issues clocking in and out.

Pros

It is very mobile. Easy to work. User friendly.

Cons

Sometimes slow. We have daily issues with clocking in and out.

Review Source

Response from Kaleida Systems

April 11, 2025

Hi Crystal, Thank you for taking the time to complete this review. We have worked through the bugs we were aware of in the app on the latest release. If you continue to experience issues please reach out to our support team. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

KD

Kim D.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Company"

February 17, 2025

5.0

Been with eRSP since about 2006. Have had great success with eRSP. Haven't seen anything out there that is better than eRSP and what matches our needs. Kudos! Your team is wonderful.

Pros

Always responds quickly Courteous and friendly Majority of the time provides the answers we need. Helpful, knowledgeable

Cons

At times we had asked if eRSP could change/add something in the layout but was not able to get it the way we wanted. We understand you make changes that would benefit the majority of the group. We get it.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. We would love to hear more about your feedback on the layout as we are constantly looking for ways to improve. Please call us directly at 1-888 –262- 4166 or visit https://ersp.canny.io.

NI

Nancy I.  
Office Mgr.  
Individual & Family Services  
Used the software for: 2+ years

### "Here's What I Think about eRSP..."

February 17, 2025

4.0

I think overall, my personal experience has been good. I don't use it quite as much as others in my company do, but we have been using it for almost 11 years and so far, so good.

Pros

The thing I like about eRSP is that it's like a one stop shopping spot. Just about everything I need is there.

Cons

The thing I like the least is that sometimes when I run a report, I will put in the dates that I want, and it doesn't always show the dates I put in.

Review Source

Response from Kaleida Systems

March 11, 2025

Hi Nancy we appreciate your feedback. We would be happy to assist you with your reporting issues. Our support team can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

TS

Tina S.  
Co owner  
Accounting  
Used the software for: 2+ years

### "Good for 10 years "

March 25, 2025

4.0

It was good overall . However in 2024 we were put in a very challenging predicament when ersp shut down .

Pros

The reports were very good to track data and inform us as we made decisions .

Cons

There were several times ersp was down. That was very disruptive .

Review Source

Response from Kaleida Systems

March 28, 2025

Hi Tina, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you

sR

sasikala R.  
CEO  
Mental Health Care  
Used the software for: 1-2 years

### "Great experience "

February 18, 2025

5.0

I have a great experience with ERSP. I can check my hours were ever I go. Specially travelling places my client has no staff i have to find out why the client has no staff today. Also check each week how many hours we completed for client.

Pros

ERSP was so help full to checking my staff and Clients Schedule's.

Cons

sometimes sign was done. But not that happened lately.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. Please call us directly with any additional detail you'd like to share at 1-888 –262- 4166 so we can take a closer look, or visit https://ersp.canny.io.

KA

Kate A.  
Bookkeeper  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "We love eRSP"

February 17, 2025

5.0

eRSP has helped our company grow in more ways than one. Not only is the support top notch but the program is very easy to navigate. We love our service with eRSP.

Pros

It makes scheduling and billing so much easier! We use every aspect of eRSP and we love when new features come.

Cons

Nothing, it is perfect for our company! The updates are normally quick and effective. The only time I was frustrated was when eRSP went down January 2024.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback, Kate! We greatly value your business!

MA

Manuel A.  
President  
Hospital & Health Care  
Used the software for: 2+ years

### "President, All The Best Home Care"

February 17, 2025

3.0

I'm happy with it. Good price, compared to other systems

Pros

It's a one stop shop for my business. Has the ability to invoice and hold employee info

Cons

A little hard to navigate though the mobile app

Review Source

Response from Kaleida Systems

March 11, 2025

Hi Manuel thank you for taking the time to provide feedback. We have linked the Mobile Connect Webinar below. https://ersp.zendesk.com/hc/en-us/articles/22821623679639--NEW-eRSP-Mobile-Connect-App-Webinar If you have any additional questions that the webinar does not address, please contact us at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

CS

Carolyn S.  
Owner-GM  
Individual & Family Services  
Used the software for: 2+ years

### "CK 523 Review"

February 26, 2025

3.0

It has been a long 22 years, I have seen many changes

Pros

Ease of use and notifications and schedule tracking

Cons

Report writing/customization is not available.

Review Source

Response from Kaleida Systems

March 11, 2025

Thank you for taking the time to provide the review. We would be happy to assist and discuss customization. Please feel free to reach out to our team at 888-262-4166 option 1 or by emailing us at ersp@kaleidasystems.com

DH

Danielle H.  
Care Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "eRSP Review"

March 25, 2025

3.0

When working properly it is a great concept and very helpful

Pros

All of the options available and the fact that is very simple to navigate.

Cons

All of the issues it constantly has- caregivers unable to clock-in or out

Review Source

Response from Kaleida Systems

March 28, 2025

Hi Danielle, Thank you for your feeback. Our support team would be happy to assist. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

NN

Noel N.  
Scheduling Supervisor  
Hospital & Health Care  
Used the software for: 1-2 years

### "User Friendly"

February 17, 2025

5.0

Overall my experience utilizing ersp in my daily work needs has been relatively positive

Pros

The convenience and ease of both the web platform along with the mobile app help to make my job easier.

Cons

Sometimes the updates cause changes to be undone and that can result in schedule problems.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. We would love to see any examples you may have that caused changes to be undone. Please call us directly at 1-888 –262- 4166 so we can take a closer look, or visit https://ersp.canny.io.

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