# eRSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eRSP the right Home Care solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129443/eRSP/reviews --- eRSP 4.2 (99) [View alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eRSP Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews DC Dianne C In-Home CaregiverHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I enjoy being able to merge into managing record keeping of hours worked, duties performed, communications notes and look at my schedule and client information, to name a few pros.“ April 3, 2025 BR Brian R OwnerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.“ February 24, 2025 PT Phyllis T Human Resources ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. “ April 23, 2025 MG Makeah G CaregiverMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the signature after signed by the participant.“ February 17, 2025 FB Felicia B DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation, and communication incredibly smooth.“ April 23, 2025 ST Sheila T General ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Also, they don't respond to our calls in a timely manner since the new company took over. And, they don't spend any money on upgrading. “ February 27, 2025 ms mystique s Field supervisorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “works great the abilityto know the schedules monthly the ability to send documents through the system etc. overall great app to work with“ March 26, 2025 DN Dana N Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “This sometimes causes issues for both staff and payroll, requiring manual adjustments.“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LN Laura N. COO Hospital & Health Care Used the software for: 2+ years ### "User friendly solution" March 25, 2025 5.0 I have no complaints about eRSP. Their customer service is excellent whenever I have a new issue to overcome and they are very quick to respond to and resolve requests. Pros That it is an all-in-one solution for my small healthcare company including EVV which is required by all the payers we have contracts with. Cons The cyber attack last year was scary and there was no option to do anything other than keep track of all the scheduling, payroll hours and billing on paper during the outage. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Their product was clunky and not user friendly, it had many drawbacks including the fact that there was no EVV. Review Source Response from Kaleida Systems March 28, 2025 Thank you for your feedback, Laura! We greatly value your business and look forward to continuing to work with you! KT Kacey T. Billing Coding Director Hospital & Health Care Used the software for: 2+ years ### "User Friendly EVV System!" April 23, 2025 4.0 Overall, great system and very easy to use. And the development team is always trying to keep up with demands and create new features. Pros Ease and navigation of each area, Absolutely LOVE Global Features too!!! Cons One issue was if someone was made inactive but still logged on to the app; the Caregiver could still clock in and or still be in the visit. I wished there were a hard stop for that. Alternatives considered [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Reason for choosing eRSP Cost and ease of use of the products at the time Review Source Response from Kaleida Systems May 7, 2025 Thank you so for taking the time to provide your review and feedback. We would love to hear more on your thoughts for possible product enhancements. Please feel free to submit your suggestion thru our crowdsourcing tool at https://ersp.canny.io/. AM Angelica M. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Improving performance, resubmits needs a work around" April 23, 2025 3.0 I see the efforts made to improve efficiency and software issues. With the change health and eRSP hack, there were no contingency plans in place for resubmissions/billing. We are still struggling to rebill 2024 claims. There have also been issues with EVV and eRSP. Pros Client and caregiver profile designs are amazing. The amount of data we are able to collect and store for client care matching is incredibly helpful. Management reports and tasks are an essential tool for tracking KPI's Cons Billing issues, the inability to open previous claims without an eRSP rep for resubmissions. App issues with clocking. Review Source Response from Kaleida Systems May 7, 2025 Good evening Angelica, thank you for taking the time to provide us with this feedback. Our team would love the opportunity to assist you with your concerns around billing, clocking and EVV. Please reach out to our team at 888-262-4166 or ersp@kaleidasystems.com and schedule some time for us to take a look at these with you. tF tammy F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ATHCS & eRSP " February 17, 2025 4.0 Overall, the product has worked great for ATHCS. There have been some highs and lows throughout our partnership, I do feel that things are on the right track. Pros I like the fact that even though there has been known issues, the team is working to resolve and move forward with a better product for consumers. Cons Although it is getting better, customer service response times. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[MYEVV](https://www.capterra.com/p/268156/MYEVV/) Reason for choosing eRSP Ease of set up. The ersp team assisted in the training. Switched from [MatrixCare Private Duty](https://www.capterra.com/p/89993/Brightree-DME-HME/) They were not ready for EVV and we were not going to be compliant for state mandates. Review Source Response from Kaleida Systems February 25, 2025 We appreciate your business, Tammy! JJ Joy J. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Improved Features and Excellent Support" February 25, 2025 5.0 My overall experience with ERSP so far has been great. We were with this software about a year ago and have recently returned, and I have to say, the new added features have made it even better than before. The improvements have enhanced its functionality and made it even more user-friendly. We’re very pleased with the progress and how well it meets our needs. Pros What I love most about our ERSP is how user-friendly and efficient it is. It’s the perfect solution not just for our office staff and team, but also for our caregivers. The built-in scheduling, billing, and payroll features make everything so easy to access and use. It simplifies our workflow, saves time, and ensures everything runs smoothly. The software’s design and functionality truly make a difference in our daily operations! Cons While the software is highly efficient and user-friendly, one drawback is the limited access to customer service. It can be challenging to get someone on the phone right away when assistance is needed. Having more immediate support would make the experience even better. However, our account rep has been amazing at returning calls and setting up Zoom calls as needed, which has been a huge help! Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) Easier to Use and More User-Friendly: A Great Experience with the Software. Review Source Response from Kaleida Systems March 11, 2025 Thank you for your feedback, Joy! We greatly value your business and look forward to continuing to work with you! CB Cyreeta B. Director Hospital & Health Care Used the software for: Less than 6 months ### "Great for Start-ups " April 23, 2025 5.0 My overall experience has been amazing. So communicative, and being a start up, they have helped to not stress about things. Pros I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call. Each of my correspondence has been great. Cons I have no issue with eRSP. I’m in the process of onboarding, and everyone that I communicate with is supportive through it all. Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) Reason for choosing eRSP eRSP is a one stop shop. I can literally do everything here Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) No Communication and the long term commitment Review Source Response from Kaleida Systems April 30, 2025 Hi Cyreeta, Thank you for taking the time to complete this review, We greatly value your business and look forward to continuing to work with you! VR Verified Reviewer Staffing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Cumbersome, clunky, not intuitive" August 29, 2019 3.0 Abismal. Pros Somewhat easy to change caregivers' pay rates. Cons So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Company merged with another company and we were forced to switch. Review Source VB Victoria B. operations manager, scheduler Health, Wellness and Fitness Used the software for: 2+ years ### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver" May 9, 2025 4.0 overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements. Pros I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand. Cons The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often. Review Source Response from Kaleida Systems May 13, 2025 Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! PT Phyllis T. Human Resources Manager Hospital & Health Care Used the software for: 2+ years ### "Comfort Keepers Summerlin Review" April 23, 2025 5.0 This program does what it was designed to do. The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. I love the reports that can be created based on your needs. Pros I love the fact that I can trace the progress of my applicants. Cons There is really nothing I dislike about the program. There is nothing that I can currently think of that I would change about the program as it accommodates what I need. Review Source Response from Kaleida Systems May 7, 2025 Good evening Phyllis, thank you so much for this wonderful review. We are thrilled that eRSP is working so well for your needs. Should you need any assistance in the future please do not hesitate to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com. EL Elaine L. Client Coordinator and Office Manager Hospital & Health Care Used the software for: 2+ years ### "Functional & Effective Electronic Records for Agencies" April 23, 2025 4.0 Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care. Pros The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use. Cons Support staff response time is sometimes slow. Review Source Response from Kaleida Systems May 14, 2025 Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience DH Dominique H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ablessing Home Care Services " February 19, 2025 5.0 My experience with eRSP has been wonderful. \[sensitive content hidden\], have all been very responsive. Any questions I had during the initial setup they had an answer. I highly recommend eRSP. Pros Let me start by saying eRSP is a very amazing platform. eRSP exceeds my expectations for a EVV vendor. The staff is very detailed and leaves no relevant stones unturned. They cover all necessary topics. This has limited the amount of questions I have. The eRSP Academy is a great learning tool. I would recommend eRSP to any Home Care Agency. Cons I do not have any cons. I am happy to be a part of eRSP. Switched from [GEOH](https://www.capterra.com/p/207985/GeoH/) I needed a EVV Vendor more suitable for my agency need. Review Source Response from Kaleida Systems March 11, 2025 Thank you for taking the time to provide feedback. We would love the opportunity to speak with you to discuss how we could further improve your experience so that you would be more likely to recommend us to others. Please contact us at 888-262-4166 option 1 or by email at ersp@kalediasystems.com LH Liz H. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Time Saver" February 17, 2025 4.0 Pleased with how much time it is saving me each week in our weekly payroll and invoicing processes. Pros I like how much times it saves me with my payroll and invoicing each week. I am glad to see that my clients can log in to see their bill, next week schedule, and pay the bill. Cons That the clients don't have an app they can use to get in their portal easily without having to go to a browser. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Because eRSP lets me see the calendar with the client name and who is assigned. Much better information and easier to find what I need to know quicker. Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback. Unfortunately, our patient portal is not yet accessible via the app; this is something we're looking into. Please add detailed feedback to https://ersp.canny.io where we can track requests like this to keep our product team informed. NW Nicole W. Owner Hospital & Health Care Used the software for: Less than 6 months ### "CEO/Owner Admin" March 25, 2025 5.0 Love everything about eRSP! Offering services for client to use and caregiver. Pros Love that I can use the platform for my customers and caregivers. Cons Didn't like how we were not told exactly how the visits (tier levels) were told. Meaning how many times you put someone on a schedule (timesheet) Alternatives considered [Axis TMS](https://www.capterra.com/p/164564/Axis-TMS/) Reason for choosing eRSP Offered everything such as client and caregivers products Review Source Response from Kaleida Systems March 28, 2025 Hi Nicole, Thank you for taking the time to complete this review. If you have any questions about your billing and invoices please reach out to our support team. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com SG Shirley G. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Operation Manager" April 23, 2025 4.0 It's not the worse, I have worked with other system that gave you much more information at a glance. Pros It's easy to understand and the workflow is good, the ability to view all schedules at once and see your open shifts is great, being able to put in caregiver max hours available to work is also great. Cons Not having the ability to pull up a client and see what caregivers have been there in the past and being able to add caregiver that client really like. Review Source Response from Kaleida Systems May 7, 2025 Good evening Shirley, thank you for taking the time to provide your review. Please feel free to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com and they will be happy to take a look at your caregiver preferences with you. DR Darla R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall great review" February 19, 2025 4.0 Overall eRSP has been great. The customer support especially \[sensitive content hidden\] is great. \[sensitive content hidden\] gets to the bottom of whatever problems from EVV to app issues. We still have a few app issues, but it all seems to be around one staff. It would great if we had a number that staff could call and fix their issues with app. Pros The system is user friendly and if you don't understand something there is usually a video or article that can help Cons Sometimes that the calculation of a plan is off, and we have to adjust it to make sure we can still set up schedules that need to be done. Review Source Response from Kaleida Systems March 11, 2025 We appreciate you taking the time to provide feedback. We would be happy to assist you with any issues you are having with care plans. Please contact us at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com MR Matt R. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "eRSP Review" April 23, 2025 4.0 Our overall experience was good. The system enabled our agency to navigate and process the necessary data. eRSP is a very complex system that can be a tremendous benefit for a homecare agency. Pros The platform provided efficiency with all aspects of our operations. It provided for efficient scheduling and client information. Cons There were a few limitations with respect to parsing the data at times. It would be great to be able to have more options with viewing the client/caregiver schedules in different formats. Review Source Response from Kaleida Systems May 7, 2025 Thank you for taking the time to submit your review. We value your feedback and would love the opportunity to hear more about your needs and see if there is anyway our staff could help you with these. Please feel free to contact our support team to schedule some time to discuss this at 888-262-4166 or ersp@kaleidasystems.com. LM Laura M. Scheduling Hospital & Health Care Used the software for: 2+ years ### "ERSP review" February 18, 2025 4.0 we are overall happy with ERSP but would like the app to be better or know how we can help the caregiver. Pros I do like how easy it is to use the site, its easy to use scheduling and i like how the colors alert you with clock ins and outs and if there is a conflict. Its easy to add clients and caregivers to the system Cons the app the caregivers use. it works less than half the time for half of our caregivers. it keeps logging them out and won't let them back in even when we change the passwords and update everything we can. Review Source Response from Kaleida Systems March 11, 2025 Thank you for taking the time to provide feedback. Please contact us on the caregiver behalf for login issues at 888-262-4166 or by email at ersp@kaleidasystems.com Linked below is our mobile app webniar for assistance. https://ersp.zendesk.com/hc/en-us/articles/22821623679639--NEW-eRSP-Mobile-Connect-App-Webinar MMM Mary Miller M. General Manager Hospital & Health Care Used the software for: 2+ years ### "ERSP Review " January 28, 2025 4.0 Overall I'd say everything is okay. My only compliant is that when we try to get in touch with support team it takes a while to hear back. Pros I like that clients have access to the schedule Cons that when I try to run certain reports I have issues Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback. We would love to see any examples of the reports you're having issues with. Please call us directly at 1-888 –262- 4166 so we can take a closer look, or visit https://ersp.canny.io where we can track requests like this to keep our product team informed. MA Mireya A. Program Manager Recreational Facilities and Services Used the software for: 2+ years ### "Ersp review" March 26, 2025 5.0 Great experience, looking forward to future seminars. Pros They were able to answer questions. Very welcoming and understanding. Especially with Ersp having so many options. That for a new person using it for the first time, can be very overwhelming. Cons I would like to see future seminars to have more than 30 minutes. Review Source Response from Kaleida Systems March 31, 2025 Hi Mireya, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ RM Rick M. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Ersp package features" February 17, 2025 4.0 response some support requests take to long. Request for overall improvements seem to fall on deaf ears. Pros Scheduling features and availability of help videos Cons missing interface to our payroll provider. lack of generic report generator which can get at parts of the database I need to review. Review Source Response from Kaleida Systems February 25, 2025 Hey Rick, Thanks for the review! Have you heard about our partnership with PrimePay? We seamlessly integrate and provide additional capabilities to automate payroll processes. Happy to tell you more about it. CK Christa K. Chief Operating Officer Hospital & Health Care Used the software for: 2+ years ### "A Trusted Partner in Home Care Compliance" February 17, 2025 5.0 We’ve been using eRSP for over 12 years, and their commitment to supporting home care agencies like ours has been exceptional. As state compliance requirements evolve, they consistently adapt to ensure we remain compliant, making our job much easier. Beyond their reliable software, they’ve also shown a genuine dedication to our industry by sponsoring our state association, Virginia Personal Care Providers, at conferences. It’s clear that eRSP truly values its customers, and we appreciate their ongoing support Pros Excellent customer service and ease of use. Cons Family portal is lacking some features that I think would be useful. Review Source Response from Kaleida Systems March 11, 2025 Hi Christa we would like to hear more about your suggestions for our family portal. Please visit our crowd-sourcing platform at ersp.canny.io to send your suggestions to our team. sR sasikala R. CEO Mental Health Care Used the software for: 1-2 years ### "Great experience " February 18, 2025 5.0 I have a great experience with ERSP. I can check my hours were ever I go. Specially travelling places my client has no staff i have to find out why the client has no staff today. Also check each week how many hours we completed for client. Pros ERSP was so help full to checking my staff and Clients Schedule's. Cons sometimes sign was done. But not that happened lately. Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback. Please call us directly with any additional detail you'd like to share at 1-888 –262- 4166 so we can take a closer look, or visit https://ersp.canny.io. KA Kate A. Bookkeeper Health, Wellness and Fitness Used the software for: 2+ years ### "We love eRSP" February 17, 2025 5.0 eRSP has helped our company grow in more ways than one. Not only is the support top notch but the program is very easy to navigate. We love our service with eRSP. Pros It makes scheduling and billing so much easier! We use every aspect of eRSP and we love when new features come. Cons Nothing, it is perfect for our company! The updates are normally quick and effective. The only time I was frustrated was when eRSP went down January 2024. Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback, Kate! We greatly value your business! KL Keith L. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "eRSP is a good software for In Home Care businesses." February 17, 2025 5.0 Overall we have been satisfied with eRSP for scheduling, billing, and keeping our information organized. Pros Easy to organize weekly shifts for clients and our caregivers. Quick books integration and electronic billing is useful for our business. Cons Customer support is ok, but can be challenging when there is a billing issue Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback. We would love to help you with any billing issues you're having. Please call us directly at 1-888 –262- 4166 or visit https://ersp.canny.io. AM Amber M. Office Assistant Hospital & Health Care Used the software for: 1-2 years ### "How I rate eRSP" January 29, 2025 5.0 Overall, I am pretty happy with eRSP. It has it issues but they usually fixed within a good frame of time Pros Its pretty easy to navigate. I usually can figure out any issues or can call support. Cons Sometimes it run slow and seems to have alot of scheduled maintence Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback! We will be rolling out a regular maintenance calendar to mitigate interruptions during business hours please keep an eye out for communications. We appreciate your business! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.