---
title: "eRSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is eRSP the right Medical Scheduling solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/129443/eRSP/reviews/"
page_type: "reviews"
language: "en"
---

eRSP

4.2 (99)

[View alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 16th, 2026

# Reviews of eRSP

Ease of use

4.3

Customer Service

4.0

## Pros and Cons in Reviews

DC

Dianne C

In-Home CaregiverHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“I enjoy being able to merge into managing record keeping of hours worked, duties performed, communications notes and look at my schedule and client information, to name a few pros.“

April 3, 2025

BR

Brian R

OwnerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.“

February 24, 2025

PT

Phyllis T

Human Resources ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. “

April 23, 2025

MG

Makeah G

CaregiverMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the signature after signed by the participant.“

February 17, 2025

FB

Felicia B

DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation, and communication incredibly smooth.“

April 23, 2025

ST

Sheila T

General ManagerHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“Also, they don't respond to our calls in a timely manner since the new company took over. And, they don't spend any money on upgrading. “

February 27, 2025

ms

mystique s

Field supervisorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“works great the abilityto know the schedules monthly the ability to send documents through the system etc. overall great app to work with“

March 26, 2025

DN

Dana N

Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“This sometimes causes issues for both staff and payroll, requiring manual adjustments.“

April 24, 2025

## Showing most helpful reviews

Showing 1-25 of 99 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KT

Kacey T.  
Billing Coding Director  
Hospital & Health Care  
Used the software for: 2+ years

### "User Friendly EVV System!"

April 23, 2025

4.0

Overall, great system and very easy to use. And the development team is always trying to keep up with demands and create new features.

Pros

Ease and navigation of each area, Absolutely LOVE Global Features too!!!

Cons

One issue was if someone was made inactive but still logged on to the app; the Caregiver could still clock in and or still be in the visit. I wished there were a hard stop for that.

Alternatives considered

[Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/)

Reason for choosing eRSP

Cost and ease of use of the products at the time

Review Source

Response from Kaleida Systems

May 7, 2025

Thank you so for taking the time to provide your review and feedback. We would love to hear more on your thoughts for possible product enhancements. Please feel free to submit your suggestion thru our crowdsourcing tool at https://ersp.canny.io/.

CB

Cyreeta B.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great for Start-ups "

April 23, 2025

5.0

My overall experience has been amazing. So communicative, and being a start up, they have helped to not stress about things.

Pros

I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call. Each of my correspondence has been great.

Cons

I have no issue with eRSP. I’m in the process of onboarding, and everyone that I communicate with is supportive through it all.

Alternatives considered

[eCaring](https://www.capterra.com/p/182217/Home-Care-IT/)

Reason for choosing eRSP

eRSP is a one stop shop. I can literally do everything here

Switched from

[Caretime](https://www.capterra.com/p/229462/Caretime/)

No Communication and the long term commitment

Review Source

Response from Kaleida Systems

April 30, 2025

Hi Cyreeta, Thank you for taking the time to complete this review, We greatly value your business and look forward to continuing to work with you!

BR

Brian R.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Brian review"

February 24, 2025

3.0

Our experience has been mostly good, we have been using it for about 9 years now so we are used to it though. The cyber security attack last year was frightening to say the least and an extremely severe inconvenience. As a result, we almost went with another provider, and may still do so because of the lack of some functionality listed above.

Pros

We like the clear uncluttered layout of the interface.

Cons

Lack of some useful functionality, such as being able to view all regions simultaneously, or expanding the entire weekly schedule of customers to view all tasks at once instead of just one customer schedule at a time. The client family connect portal needs more robust reporting capabilities, such as pulling an entire month or more of visit notes instead of one visit at a time. Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.

Review Source

Response from Kaleida Systems

March 11, 2025

Thank you for your feedback and for taking the time to complete the review. Someone from our Customer Success Team will be reaching out to you directly to discuss your concerns.

JJ

Joy J.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Improved Features and Excellent Support"

February 25, 2025

5.0

My overall experience with ERSP so far has been great. We were with this software about a year ago and have recently returned, and I have to say, the new added features have made it even better than before. The improvements have enhanced its functionality and made it even more user-friendly. We’re very pleased with the progress and how well it meets our needs.

Pros

What I love most about our ERSP is how user-friendly and efficient it is. It’s the perfect solution not just for our office staff and team, but also for our caregivers. The built-in scheduling, billing, and payroll features make everything so easy to access and use. It simplifies our workflow, saves time, and ensures everything runs smoothly. The software’s design and functionality truly make a difference in our daily operations!

Cons

While the software is highly efficient and user-friendly, one drawback is the limited access to customer service. It can be challenging to get someone on the phone right away when assistance is needed. Having more immediate support would make the experience even better. However, our account rep has been amazing at returning calls and setting up Zoom calls as needed, which has been a huge help!

Switched from

[CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/)

Easier to Use and More User-Friendly: A Great Experience with the Software.

Review Source

Response from Kaleida Systems

March 11, 2025

Thank you for your feedback, Joy! We greatly value your business and look forward to continuing to work with you!

tF

tammy F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ATHCS & eRSP "

February 17, 2025

4.0

Overall, the product has worked great for ATHCS. There have been some highs and lows throughout our partnership, I do feel that things are on the right track.

Pros

I like the fact that even though there has been known issues, the team is working to resolve and move forward with a better product for consumers.

Cons

Although it is getting better, customer service response times.

Alternatives considered

[AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[MYEVV](https://www.capterra.com/p/268156/MYEVV/)

Reason for choosing eRSP

Ease of set up. The ersp team assisted in the training.

Switched from

[MatrixCare Private Duty](https://www.capterra.com/p/89993/Brightree-DME-HME/)

They were not ready for EVV and we were not going to be compliant for state mandates.

Review Source

Response from Kaleida Systems

February 25, 2025

We appreciate your business, Tammy!

VR

Verified Reviewer  
Staffing Coordinator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Cumbersome, clunky, not intuitive"

August 29, 2019

3.0

Abismal.

Pros

Somewhat easy to change caregivers' pay rates.

Cons

So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing.

Switched from

[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Company merged with another company and we were forced to switch.

Review Source

VB

Victoria B.  
operations manager, scheduler  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver"

May 9, 2025

4.0

overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements.

Pros

I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand.

Cons

The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often.

Review Source

Response from Kaleida Systems

May 13, 2025

Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you!

PT

Phyllis T.  
Human Resources Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Comfort Keepers Summerlin Review"

April 23, 2025

5.0

This program does what it was designed to do. The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. I love the reports that can be created based on your needs.

Pros

I love the fact that I can trace the progress of my applicants.

Cons

There is really nothing I dislike about the program. There is nothing that I can currently think of that I would change about the program as it accommodates what I need.

Review Source

Response from Kaleida Systems

May 7, 2025

Good evening Phyllis, thank you so much for this wonderful review. We are thrilled that eRSP is working so well for your needs. Should you need any assistance in the future please do not hesitate to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com.

EL

Elaine L.  
Client Coordinator and Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Functional & Effective Electronic Records for Agencies"

April 23, 2025

4.0

Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care.

Pros

The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use.

Cons

Support staff response time is sometimes slow.

Review Source

Response from Kaleida Systems

May 14, 2025

Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience

LS

Luke S.  
Chief Operations Officer  
Individual & Family Services  
Used the software for: 2+ years

### "eRSP Works Well for the Direct Support Industry"

April 23, 2025

4.0

For the most part, eRSP has been meeting our current needs. We are forced to perform several payroll and billing report tasks manually due to the limitations of report creation. It is one size fits all unless you pay for the customization, which can take a while.

Pros

eRSP has the setup for our unique industry. Most timekeeping platforms don't provide the features and customization that we require for daily operation. eRSP has provided our staff the ability to clock in and clock out wherever they are working in the community. Employees can complete shift reports directly on the app and record their mileage directly on each shift.

Cons

The eRSP crash last year left us crippled. Although most bugs are fixed now, there were several months of bugs that cost us time and money to work around. This caused headaches for our staff and admin teams. The customization is great, but it can take a long time to develop and implement.

Review Source

Response from Kaleida Systems

May 13, 2025

Thank you for your feedback, Luke! We greatly value your business and look forward to continuing to work with you!

NW

Nicole W.  
Owner  
Hospital & Health Care  
Used the software for: Less than 6 months

### "CEO/Owner Admin"

March 25, 2025

5.0

Love everything about eRSP! Offering services for client to use and caregiver.

Pros

Love that I can use the platform for my customers and caregivers.

Cons

Didn't like how we were not told exactly how the visits (tier levels) were told. Meaning how many times you put someone on a schedule (timesheet)

Alternatives considered

[Axis TMS](https://www.capterra.com/p/164564/Axis-TMS/)

Reason for choosing eRSP

Offered everything such as client and caregivers products

Review Source

Response from Kaleida Systems

March 28, 2025

Hi Nicole, Thank you for taking the time to complete this review. If you have any questions about your billing and invoices please reach out to our support team. They can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

mS

mystique S.  
Field supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "as a Field supervisor"

March 26, 2025

5.0

works great the abilityto know the schedules monthly the ability to send documents through the system etc. overall great app to work with

Pros

the ability to communicate with clients/ caregivers-- scheduleing

Cons

there are times we are not able to clock in or out due to something with service or system

Review Source

Response from Kaleida Systems

March 31, 2025

Hi Mystique, Thank you for taking the time to complete this review. Please feel free to reach out to our support team at 888-262-4166 option 1 or by emailing us at ersp@kaleidasystems.com

MR

Matt R.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "eRSP Review"

April 23, 2025

4.0

Our overall experience was good. The system enabled our agency to navigate and process the necessary data. eRSP is a very complex system that can be a tremendous benefit for a homecare agency.

Pros

The platform provided efficiency with all aspects of our operations. It provided for efficient scheduling and client information.

Cons

There were a few limitations with respect to parsing the data at times. It would be great to be able to have more options with viewing the client/caregiver schedules in different formats.

Review Source

Response from Kaleida Systems

May 7, 2025

Thank you for taking the time to submit your review. We value your feedback and would love the opportunity to hear more about your needs and see if there is anyway our staff could help you with these. Please feel free to contact our support team to schedule some time to discuss this at 888-262-4166 or ersp@kaleidasystems.com.

DN

Dana N.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Operations Manager "

April 24, 2025

4.0

User-friendly and efficient tool has helpful features and clear layout, Great for scheduling and updates

Pros

I like the real-time updates and how easy it was to track caregiver shifts and client details in one place.

Cons

The clock-in feature in the app can be unreliable at times. This sometimes causes issues for both staff and payroll, requiring manual adjustments.

Review Source

Response from Kaleida Systems

May 13, 2025

Good Afternoon, Angelica. Thank you for taking the time to provide us with this feedback. Our team would love the opportunity to assist you with your concerns around clocking. Please reach out to our team at 888-262-4166 or ersp@kaleidasystems.com

DR

Darla R.  
Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Overall great review"

February 19, 2025

4.0

Overall eRSP has been great. The customer support especially \[sensitive content hidden\] is great. \[sensitive content hidden\] gets to the bottom of whatever problems from EVV to app issues. We still have a few app issues, but it all seems to be around one staff. It would great if we had a number that staff could call and fix their issues with app.

Pros

The system is user friendly and if you don't understand something there is usually a video or article that can help

Cons

Sometimes that the calculation of a plan is off, and we have to adjust it to make sure we can still set up schedules that need to be done.

Review Source

Response from Kaleida Systems

March 11, 2025

We appreciate you taking the time to provide feedback. We would be happy to assist you with any issues you are having with care plans. Please contact us at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

MA

Mireya A.  
Program Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Ersp review"

March 26, 2025

5.0

Great experience, looking forward to future seminars.

Pros

They were able to answer questions. Very welcoming and understanding. Especially with Ersp having so many options. That for a new person using it for the first time, can be very overwhelming.

Cons

I would like to see future seminars to have more than 30 minutes.

Review Source

Response from Kaleida Systems

March 31, 2025

Hi Mireya, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/

LP

Lucadia P.  
HR Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Helpful Product"

April 23, 2025

4.0

overall experience was good, definitely room for improvement on credentialing inputting and reporting

Pros

lots of training videos for every topic that were very easy to understand and get to at your convenience

Cons

I did not like that after the shutdown, the customer service was unavailable via phone; it took 24-48 hours to speak with someone

Review Source

Response from Kaleida Systems

May 7, 2025

Thank you for taking the time to submit a review, we appreciate the feedback. Please feel free to submit any ideas for product enhancements thru our crowdsourcing tool at https://ersp.canny.io.

JR

Jesus R.  
Case manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "A must-have"

March 25, 2025

5.0

As a whole ERSP has been what are the best tools I have used to not only organize but to keep organized in my day-to-day workflow

Pros

The system is so easy to navigate and it has many options to make workflow easy.

Cons

The variety of things that it has as options can be a con because there's so many things that I still have not been able to utilize to the full extent.

Review Source

Response from Kaleida Systems

March 28, 2025

Hi Jesus, thank you for taking the time to complete this review. Please reach out to our team for additional training on eRSP functionally. We can be contacted at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

LM

LAMIN M.  
owner  
Hospital & Health Care  
Used the software for: 6-12 months

### "joy of using Ersp"

April 23, 2025

4.0

it going well except for when I need help.

Pros

it is very easy to navigate if you understand it. I love how it has all in one applications.

Cons

Manual invoicing is hard. no immediate help when you need help.

Review Source

Response from Kaleida Systems

May 7, 2025

Hi Lamin, thank you for your positive review. Our support team would love the opportunity to assist you with getting your manual invoicing process more streamlined. Please contact us by phone at 888-262-4166 or by email at ersp@kaleidasystems.com.

NI

Nancy I.  
Office Mgr.  
Individual & Family Services  
Used the software for: 2+ years

### "Here's What I Think about eRSP..."

February 17, 2025

4.0

I think overall, my personal experience has been good. I don't use it quite as much as others in my company do, but we have been using it for almost 11 years and so far, so good.

Pros

The thing I like about eRSP is that it's like a one stop shopping spot. Just about everything I need is there.

Cons

The thing I like the least is that sometimes when I run a report, I will put in the dates that I want, and it doesn't always show the dates I put in.

Review Source

Response from Kaleida Systems

March 11, 2025

Hi Nancy we appreciate your feedback. We would be happy to assist you with your reporting issues. Our support team can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com

RM

Rick M.  
Administrator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ersp package features"

February 17, 2025

4.0

response some support requests take to long. Request for overall improvements seem to fall on deaf ears.

Pros

Scheduling features and availability of help videos

Cons

missing interface to our payroll provider. lack of generic report generator which can get at parts of the database I need to review.

Review Source

Response from Kaleida Systems

February 25, 2025

Hey Rick, Thanks for the review! Have you heard about our partnership with PrimePay? We seamlessly integrate and provide additional capabilities to automate payroll processes. Happy to tell you more about it.

DC

Denise C.  
Cna  
Hospital & Health Care  
Used the software for: 1-2 years

### "Cna at comfort keepers"

March 25, 2025

5.0

Definitely would recommend anyone to use eRSP . It is every easy to use .

Pros

I love having eRSP . I better then having to turn in paper timesheets every Monday morning .

Cons

Clocking in not always easy . When you think you are clocked in . It doesn't always go thru the clocking process.

Review Source

KH

Kyle H.  
Care Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Quick Responses "

February 17, 2025

4.0

Overall I have been satisfied with my experiences

Pros

I appreciate the quick responses, especially from \[sensitive content hidden\]. With all of the state changes in Indiana she has been very attentive to our needs to go things changed and up and going.

Cons

Difficulties with the app and of course the blackout we had last year.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. We apologize for the experience during the outage in January 2024 and greatly value your continued business and partnership. It was a hard time for all of us! We would love to hear more from you about how we can improve the app by calling us directly at 1-888 –262- 4166 or visiting https://ersp.canny.io.

JS

Jerry S.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "15 Year user of eRSP"

February 17, 2025

5.0

I used eRSP for 15 years and it was great.

Pros

I was very comfortable using eRSP because it was simple to use and the format made sense.

Cons

There were several time recently when I requested support no-one responded to my request.

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. We greatly value your business! We are so sorry for any delay you experienced from Support. If you'd like to provide us with more information about this experience we can explore it further with you directly by reaching out to us at 1-888 –262-4166.

KL

Keith L.  
Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "eRSP is a good software for In Home Care businesses."

February 17, 2025

5.0

Overall we have been satisfied with eRSP for scheduling, billing, and keeping our information organized.

Pros

Easy to organize weekly shifts for clients and our caregivers. Quick books integration and electronic billing is useful for our business.

Cons

Customer support is ok, but can be challenging when there is a billing issue

Review Source

Response from Kaleida Systems

February 25, 2025

Thank you for your feedback. We would love to help you with any billing issues you're having. Please call us directly at 1-888 –262- 4166 or visit https://ersp.canny.io.

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