Sandata Technologies

Santrax Agency Management


4.5 / 5
6 reviews

Who Uses This Software?

Home Care Providers, Government Agencies, and Managed Care Organizations (MCOs)


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Sandata Technologies
  • www.sandata.com
  • Founded 1978
  • United States

About Santrax Agency Management

Santrax Agency Management is a powerful home care software solution that automates all your key operational processes by incorporating functionality such as Scheduling, Clinical Documentation, Compliance Management, Electronic Medical Records, Billing Functions, Payroll, Reporting and Exporting in one easy to use system. Through process integration, the solution eliminates manual and paper-based steps with Santrax Electronic Visit Verification, thus maximizing the efficiency of your operation


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Santrax Agency Management Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting
  • Billing & Invoicing
  • Care Plan Management
  • Caregiver Management
  • Client Management
  • Field Communication
  • Insurance Management
  • Payroll Management
  • Scheduling
  • Visit Verification

Santrax Agency Management Reviews Recently Reviewed!


My Agency has been using this product for over 5 years and it has been excellent.

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: EVV works very well. It has a high reliability index. We have had success with the EVV and we are now expanding usage to include other aspects.

Cons: May be a better response time when issue is logged with technical support team. Sometime it takes way too long for someone to get back to us. Sometimes, when we request escalation it still takes a long time for the issue to be resolved.

Overall: For mu Agency, it is a time saver. We can see who is at work and who is not. When we need hours of services, we are able to get it in seconds. Payroll has become a lot easier and more accurate. Same with billing.

Vendor Response

by Sandata Technologies on April 17, 2018

Christianah, thank you for your comments. We appreciate your feedback and are always striving to enhance the support we offer our clients.

User Friendly

Apr 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: System updates frequently; we have found the reports very helpful in multiple situations. We do not have anything else to say on this subject

Cons: When you have an existing schedule and cancel a date scheduled, it still prints the canceled visit. When you have multiple clients in one home; a companion the call in/call out is not working.

Vendor Response

by Sandata Technologies on April 17, 2018

Hi Carol, thanks for your feedback. I'm sorry to hear that you are having an issue with the call in/out when multiple clients are in the same home. I've notified our Customer Support team and they will reach out today and help resolve the issue. Thanks again!

VIEW ALL OF MY EMPLOYEE VISITS

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I LIKE HOW I CAN SEE ALL OF MY CLIENT VISITS IN ONE PAGE. THE SITE WORKS WORKS WELL. IT IS EASY TO REMOVE BAD CALLS.

Cons: THE FONT IS TOO SMALL. TOO MUCH INFO ON ONE PAGE. THE POP UP WINDOWS ARE HARD TO MANAGE. THE PERFORMANCE COULD BE BETTER.

Vendor Response

by Sandata Technologies on April 17, 2018

Abby, thank you for the feedback. We are in development of and will be releasing an updated user interface in the near future that will address many of your comments.

My staff could easily understand the functions of the program. However we need more sorting features

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Understandable procedures.responsive customer support. Useful archive information webinars available for new hires staff and potential users. Ability to capture information about field workers task activities and attendance

Cons: Need more data sorting features.

Example is our need to sort live in shifts worked and paid for by fiscal year. Ability to include leave accrual calculations on the payroll system. Need MMIS AR reports for MCO operations similar to what we were used to under the HRA program

Generally good and helpful customer support personnel, but software is ridden with bugs.

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Sandata scheduling function is easy to use, very effective, and is much more straightforward and efficient than other scheduling software we have used. Making changes to existing schedules is especially easy.

Cons: The mobile app for this software is very buggy, and our workers are frequently unable to clock in and out on their phones properly, which slows down our payroll process significantly, as we need to spend extra time correcting the hours worked.

Have wonderful customer service

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The system is user friendly and sections out the work based on role. The reprint function for billing is a nice feature.

Cons: I wish the reports were able to be customized easier and security settings for different user groups could be a bit easier to use.