# Santrax Agency Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Santrax Agency Management the right Home Health Care solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129444/Santrax-Agency-Management/reviews --- Santrax Agency Management 4.4 (7) [View alternatives](https://www.capterra.com/p/129444/Santrax-Agency-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Santrax Agency Management Ease of use 4.4 Customer Service 4.1 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZK Zarmin K. BILLER Medical Practice Used the software for: 1-2 years ### "Good program for medical billing" June 24, 2024 5.0 I did not have a bad experience. Overall it was a system that I also used elsewhere Pros Once the staff was able to input visit details then we were able to bill Cons The program was getting old and slow at times Review Source CO Christianah O. Principal Agency Manager Health, Wellness and Fitness Used the software for: 2+ years ### "My Agency has been using this product for over 5 years and it has been excellent." April 16, 2018 4.0 For mu Agency, it is a time saver. We can see who is at work and who is not. When we need hours of services, we are able to get it in seconds. Payroll has become a lot easier and more accurate. Same with billing. Pros EVV works very well. It has a high reliability index. We have had success with the EVV and we are now expanding usage to include other aspects. Cons May be a better response time when issue is logged with technical support team. Sometime it takes way too long for someone to get back to us. Sometimes, when we request escalation it still takes a long time for the issue to be resolved. Review Source Response from Sandata Technologies April 17, 2018 Christianah, thank you for your comments. We appreciate your feedback and are always striving to enhance the support we offer our clients. GY Grace Y. Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Generally good and helpful customer support personnel, but software is ridden with bugs." April 10, 2018 4.0 Pros The Sandata scheduling function is easy to use, very effective, and is much more straightforward and efficient than other scheduling software we have used. Making changes to existing schedules is especially easy. Cons The mobile app for this software is very buggy, and our workers are frequently unable to clock in and out on their phones properly, which slows down our payroll process significantly, as we need to spend extra time correcting the hours worked. Review Source CL Carol L. AED Used the software for: 2+ years ### "User Friendly" April 11, 2018 4.0 Pros System updates frequently; we have found the reports very helpful in multiple situations. We do not have anything else to say on this subject Cons When you have an existing schedule and cancel a date scheduled, it still prints the canceled visit. When you have multiple clients in one home; a companion the call in/call out is not working. Review Source Response from Sandata Technologies April 17, 2018 Hi Carol, thanks for your feedback. I'm sorry to hear that you are having an issue with the call in/out when multiple clients are in the same home. I've notified our Customer Support team and they will reach out today and help resolve the issue. Thanks again! AA ABBY A. ANALYST Used the software for: 2+ years ### "VIEW ALL OF MY EMPLOYEE VISITS" April 13, 2018 5.0 Pros I LIKE HOW I CAN SEE ALL OF MY CLIENT VISITS IN ONE PAGE. THE SITE WORKS WORKS WELL. IT IS EASY TO REMOVE BAD CALLS. Cons THE FONT IS TOO SMALL. TOO MUCH INFO ON ONE PAGE. THE POP UP WINDOWS ARE HARD TO MANAGE. THE PERFORMANCE COULD BE BETTER. Review Source Response from Sandata Technologies April 17, 2018 Abby, thank you for the feedback. We are in development of and will be releasing an updated user interface in the near future that will address many of your comments. JL Jocelyn L. Executive Director Used the software for: 2+ years ### "My staff could easily understand the functions of the program. However we need more sorting features" April 10, 2018 5.0 Pros Understandable procedures.responsive customer support. Useful archive information webinars available for new hires staff and potential users. Ability to capture information about field workers task activities and attendance Cons Need more data sorting features. Example is our need to sort live in shifts worked and paid for by fiscal year. Ability to include leave accrual calculations on the payroll system. Need MMIS AR reports for MCO operations similar to what we were used to under the HRA program Review Source MJ Mindy J. Director of Revenue Cycle Hospital & Health Care Used the software for: 1-2 years ### "Have wonderful customer service" April 10, 2018 4.0 Pros The system is user friendly and sections out the work based on role. The reprint function for billing is a nice feature. Cons I wish the reports were able to be customized easier and security settings for different user groups could be a bit easier to use. 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