Who Uses This Software?

We work with healthcare providers in both private and academic practices. We are able to work at the department-level or throughout an enterprise.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • OpenTempo
  • www.opentempo.com
  • Founded 1995
  • United States

About OpenTempo

OpenTempo provides staff scheduling, practice management, and workforce optimization tools built to support healthcare providers in both private and academic practices. Users gain real-time access to call, shift and daily case schedules via their mobile devices. Comprehensive time-tracking, payroll management, business intelligence and analytics available. Full integration capabilities, including EHR, OR scheduling, time, and payroll. Return on investment of 200-800% in clients first year.


OpenTempo Features

  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling

OpenTempo Reviews Recently Reviewed!


Open Tempo has so much to offer in the form of reporting and is the "source of truth" for our users.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is flexibility with many of its functions, to the point they are able to truly customize this application not only to our Institute, and but to the individual users. They provide an appropriate amount of training, and offer continued training via conference calls. They are good listeners and problem solvers, and it is a pleasure working with them.

Cons: The program is not as intuitive as I would like it to be. Once I learned a lot of the ins and outs of the program, my ability to navigate improved immensely, but that took a little longer than I would have liked.

Overall: Working with Open Tempo has forced me out of my comfort zone, and this is not a bad thing. Using this product and immensely increased accountability of all Users, and from a reporting standpoint, this is a very good thing.

Vendor Response

by OpenTempo on June 14, 2018

Hi Lois,

Thank you so much for your awesome review of OpenTempo! We are proud of you as a customer and thank you for your continued partnership!

Wonderful scheduling program

Sep 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the online access and easy usability the best.

Cons: Honestly, nothing really stands out as a negative right now. I have worked with other programs that were more clunky and had less features available. Open Tempo really seems to meet our scheduling needs right now.

Overall: This program makes it easy for users to view posted schedules from anywhere. In addition, this application serves as a means to mass communicate to the entire department in an easy way. Lastly, it functions well as our employee contact database.

Vendor Response

by OpenTempo on September 24, 2018

Hi Kent,

Thank you for your feedback and your continued support of OpenTempo! It is great to hear that you do not have much to say from a negative perspective.

Please contact me directly if you have any additional comments/questions/concerns:

James Nichols
james.nichols@opentempo.com
(802) 788-4593

Thank you!

Easy scheduling for multiple user types, shifts, and locations.

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that it is web-based and real time, so any changes I make are instantly propagated to any device or computer a user may be using.

Cons: Takes a long time to get all the details for set up - not the software's fault. The more details that can go in the better the reporting can be.

Overall: Taking 31+ individual schedules maintained by 6 admins and bringing to one system, where all scheduling is maintained by one individual.

Vendor Response

by OpenTempo on June 14, 2018

Hi Staci,

Thanks for your very nice review! We know you're an OpenTempo pro, so I am sure you are making the most of the solution.

Sounds like you have really improved the administrative processes for your department. Keep up the great work!

Great experience with OpenTempo both i build and use

Apr 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility along with the scalability of this product. There are so many things they thought of when creating this product and they are always updating it with new features.

Cons: As with any database having too much access to making changes beyond your ability and understanding of how fields interrelate to one another can be an issue.

OpenTempo is a great package for physician and nurse scheduling.

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software really allows for a custom build that is specific for your practice. The bells and whistles really come in handy.

Cons: You need to be careful when making changes to established roles and assignments as to not cause an issue due to the relational database nature of the system

Vendor Response

by OpenTempo on June 14, 2018

Thank you for your response, Evan! We are glad that you are enjoying your experience with OpenTempo so far.

We are always looking to improve, so please stay in touch with your ideas and feedback.

Thank you for your continued partnership with OpenTempo. We look forward to working with you as your organization continues to grow.

OpenTempo an outstanding state of the art workforce manager

Sep 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an extremely versatile software suit. If "out of the box" OpenTempo can't do it, their Extensions Development team can make it happen.

Cons: I would like even more in depth documentation of administrative tools / tasks.

Vendor Response

by OpenTempo on September 24, 2018

Hi Jeff,

Thank you so much for your very positive feedback of OpenTempo! We value your partnership and appreciate your continued support.

Your comments about wanting more documentation of administrative tools/tasks have been heard loud and clear. Improving and increasing our product documentation is one of our main areas of focus in 2018/2019.

Please contact me directly if you have any suggestions or additional comments/concerns/questions.

Thanks again!

James Nichols
james.nichols@opentempo.com
(802) 788-4593

I wish I could give 10 stars for Customer Support! We love Open Tempo!!`

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Open Tempo is a very user friendly scheduling system. We get our schedules out more timely and we get less complaints than we did with our former system.

Cons: Getting logged out all the time:) There isn't really anything bad I can say about Open Tempo. They are always there for us.

Vendor Response

by OpenTempo on June 14, 2018

We wish we could give YOU 10 stars, Megan! Thank you for being a part of the OpenTempo family and for your continued support!

Open Tempo

Sep 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It is OK - I don't use it very much

Only to run a few programs and put in schedules

Cons: It is ok - I don't use it very much

Only to run a few reports and put in schedules

Overall: I am only using it a little bit - so I am not the best one to do a review. But it seems to be user friendly to me

Vendor Response

by OpenTempo on September 24, 2018

Hi Christine,

Thank you so much for your review of OpenTempo. We appreciate you taking the time to give us some feedback.

We would love to hear more about how we can make your experience better than "OK"!

Please contact me directly so I can learn more about your use case and how we can improve your experience.

James Nichols
james.nichols@opentempo.com
(802) 788-4593

Thanks!

Awesome training and support!

Apr 19, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amazing number of things you can do with it. It weaves a wonderful, connected web that, when set up properly, can make scheduling a breeze. The support team is also super responsive competent.

Cons: It is time consuming to learn this software and it is not intuitive. Some things are difficult to find in the system.

Vendor Response

by OpenTempo on June 14, 2018

Hi Jennifer,

Thank you for the review! It sounds like the support team is doing a great job, we are very proud of them!

We appreciate your feedback about the "Ease of Use". We are constantly striving to make OpenTempo user friendly and intuitive, so we are grateful for your honesty. During our next OpenTempo Update webinar we will be covering some of the initiatives that the Client Services team are working on to improve the experience of our clients.

O.T.

Sep 17, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Can view multiple site schedules from one program. Mobile app.

Cons: difficult to see on one screen what's going on. program and functionality are difficult to get to work properly. service and response time less than adequate.

Ease of Open Tempo

Sep 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to learn and use open tempo. Great that staff can see and tweek their own schedule.

Cons: Sometimes is difficult to access.

Codes are difficult to understand at times.

Overall: I have to say all is going well and has gone well.

Vendor Response

by OpenTempo on September 24, 2018

Hi Bobbi,

Thank you for your feedback and continued support of OpenTempo! We take your comments very seriously and improving your experience with the product is paramount to us.

I would love additional information on what you mean about being hard to access and about codes being hard to understand.

If you would be so kind, please contact me directly so I can understand more:

James Nichols
james.nichols@opentempo.com
(802) 788-4593

Thanks again!