# SolarWinds Service Desk Pricing 2026 | Capterra

> Learn more about SolarWinds Service Desk pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/129478/Solarwinds-Service-Desk/pricing

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# Pricing for SolarWinds Service Desk

[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

Write a Review!

## [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) has **3** pricing plans

-   Yes, has free trial
-   No free version

**Credit Card Required:** No

**Discount:** Information not available

### Essentials

$39

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Essentials plan includes:

-   Incident Management
-   Knowledge Base
-   Service Portal
-   Asset Management
-   Service Catalog

### Advanced

$79

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Advanced plan includes:

-   Custom Fields and Forms
-   Advanced Automations
-   Runbooks
-   Virtual Agent
-   Enterprise Service Management (ESM)

### Premier

$99

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Premier plan includes:

-   Visual CMDB and Dependency Mapping
-   Up to 1,500 API calls per user per minute
-   Runbooks
-   SolarWinds AI (GenAI)
-   Virtual Agent – Premier

## Popular alternatives to [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

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[View all alternatives](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/alternatives/)

## What do others say about [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) pricing?

Pricing RatingN/A

Value For Money[4.5(577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

Pros

Cons

[Read All 577 Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

Read Full Reviews Below

Verified Reviewer

Owner Director of Business Development

Information Technology and Services, 1-10 employees

Used the software for: 2+ years

**

Overall Rating

4.0

**

Ease of Use

5.0

Customer Service

3.0

Features

4.0

Value for Money

4.0

Likelihood to Recommend

70%

7/10

Reviewer Source

Source: Capterra

December 10, 2025

"How did I like using Solar Winds Desk"

**Overall:** The overall experience was decent. The user interface was smooth and easy to use and made the experience intuitive.

**Pros:** I most liked the ease of use and the user interface was very intuitive. The dashboard made it easy to navigate and use.

**Cons:** The biggest issue was the cost per device. The other downfall is the invoicing module was primitive and did not include a recurring feature.

Rasheed S.

System Support Technician

Retail, 51-200 employees

Used the software for: 1-2 years

**

Overall Rating

4.0

**

Ease of Use

3.0

Customer Service

1.0

Features

3.0

Value for Money

2.0

Likelihood to Recommend

60%

6/10

Reviewer Source

Source: Capterra

December 16, 2024

"System Support Tehnician"

**Overall:** My overall experience has been good with the application due to the multiple networks i monitor on a day to day basis which make it easy to preempt issues.

**Pros:** Easy access to monitoring multiple networks

**Cons:** Lack of technical support to direct comments, questions or query's to

[Read All 577 Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

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