# Page 24 | SolarWinds Service Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is SolarWinds Service Desk the right Help Desk solution for you? Explore 577 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews

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SolarWinds Service Desk

4.6 (577)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 24 - Reviews of SolarWinds Service Desk

## Showing most helpful reviews

Showing 576-577 of 577 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PF

Patricia F.  
Account Services Representative  
Food & Beverages  
Used the software for: Less than 6 months

### "Review as a Requestor"

November 16, 2016

4.0

I have only needed to use this a few times as part of our work order system. I have found it hard to navigate at times.....although I have to admit I am probably not the most tech savvy. With that said, you might consider making some things more "user friendly".

Pros

I like the flow of the work order process.

Cons

I do not find all of it particularly intuitive.

Review Source

SF

Steven F.  
co founder  
  
Used the software for: Less than 6 months

### "optimized for efficiency"

March 24, 2018

4.0

Pros

I love that my agents don't have to do tasks in repeat. Also, easy to track tickets and assign to other agents

Cons

Feature packed, price a bit on the high but excellent customer service, so nothing much to say. Good job!

Review Source

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