--- title: "Criterions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Criterions Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/129508/The-Criterions-Medical-Suite/" page_type: "product" language: "en" --- # Criterions Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Criterions ## What is Criterions? Criterions EHR is a customizable, cloud-based solution designed to improve efficiency, care quality, and compliance for medical practices. Providers can streamline clinical documentation with specialty-specific templates, track patient vitals, manage labs, and e-Prescribe—including controlled substances, and more —all from one intuitive dashboard. Real-time access to patient records, automated compliance tracking, and integrated billing tools help reduce errors and save time. The built-in Patient Portal allows patients to view records, request refills, schedule appointments, and pay bills online, easing staff workload. Criterions is HIPAA-compliant, mobile-accessible, and tailored to your specialty. With personalized onboarding and 24/7 support, Criterions EHR helps practices deliver better care, faster. ## What is Criterions used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Criterions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.criterions.com&name=Criterions) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Criterions 3.9 (7) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price Contact vendor Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (7) Ease Of Use 4.5 (708) Value For Money 3.8 (5) Value For Money 4.2 (578) Customer Service 4.3 (7) Customer Service 4.3 (644) ## Criterions alternatives [4.4 (368)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (531)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (660)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [3.9 (1,379)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129508/The-Criterions-Medical-Suite/alternatives/) ## FAQs about Criterions Overview ### What company size and specific industries is Criterions built for? Criterions is designed for medical practices, offices, and medical billing services of all sizes, including ambulatory medical practices across a wide range of specialties. It fits organizations in the healthcare sector that need support for medical billing and practice operations. Features and Usability ### What are the key features of Criterions? Criterions offers EMR/EHR, practice management, and medical billing features, plus appointment scheduling, patient portal, and clinical notes. It also includes claims management, insurance eligibility verification, e-prescribing, telemedicine, document management, customizable reports, access controls/permissions, audit trail, and real-time reporting for clinic and revenue workflows. Getting Started and Support ### What training and onboarding options does Criterions offer? Criterions provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced viewing for learning features and setup steps. Getting Started and Support ### What customer support options does Criterions offer? Criterions provides email/help desk, FAQ/forum, knowledge base, phone support, and 24/7 live rep support. Without reviewer feedback on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations, so support quality cannot be characterized from available data. ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Criterions supports all three of the features buyers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and accessible records, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Reporting & Statistics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Appointment Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Criterions 102 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Forms Management: Store, manage and track all forms in a centralized location - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medication Database: Find and verify prescription medications by color, shape or imprint - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Intake Forms: Online forms for managing client intake - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Appointments: Schedule repeating appointments based on a duration of time - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Telemedicine: Meet with patients remotely - Telemedicine Integration: Provide integration with third-party telehealth applications - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.3 (6) 3.3 Based on 6 reviews ## Pricing Value for money 3.8 (5) ### Starting price Free trial not available Value for money 3.8 (5) 3.8 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 3.9 Based on 7 reviews Filter by rating 5(3) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AA Abel A. Practice Manager Hospital & Health Care ### "Great EHR at a reasonable price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 The experience has been great! From the sales team to tech support, to implementation, I have had great experiences from everyone. They do a great job in personalizing your needs and experiences and always remember the small details about one's practice. They offer great feedback and suggestions on improving ones work-flow as they hold a wealth of knowledge from the experiences they have had with other clients. Pros The platform is a great product, especially for a practice that is starting out or wants to convert from a paper charting system. The work-flow is concise and easy to follow. Menus and file organization is customizable to the point where you can really cater to one's practice needs. Customer support is great. When I have had issues (not often) that need to be addressed, I get a response almost immediate or the same day. Cons I would like to see the ability to create PDF "fillable" documentation. In our scope of practice, this is something that would help our work-flow tremendously. Recently, I have been made aware that this is something that their internal development team has been working on. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reasons for choosing Criterions The cost is what really led us to choose criterions, however, once we implemented the product, we soon found out that this system was exactly what we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 26, 2026 Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your kind words. It means a great deal to hear that Criterions has been a strong fit for your practice — especially during a transition from paper charting. We’ve worked hard creating our system workflows so it’s great to know that flexibility and personalization has made a difference for you. We appreciate your feedback on the fillable PDF documentation as well. You’re absolutely right — this is an area our development team has been working on, and input like yours helps us prioritize enhancements that have real workflow impact. We're happy to announce that since this review was published, we have completed our development work on PDF Form fill documents and it's now an available feature to all our clients. Thank you again for your partnership and trust in Criterions! We’re honored to support your practice’s continued growth and success. DB Donna B. practice manager Medical Practice ### "Practice manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 We have been using since \[sensitive content hidden\], we appreciate that as it evolved to the recent version of the software, Criterions worked with us to accommodate and customize the system to our needs Pros user friendly. Our requests are handled with professionalism and timely. Your support group wonderful individuals. Never had any problems with support Cons I do not have much that I dislike, I have always received the upmost attention to our needs. Being support, help with financial reports ect. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 26, 2026 Thank you so much for the kind words, we really appreciate it! It’s great to hear that you find the system user-friendly and that our support team has been there when you need them. That’s exactly what we aim for. Whether it’s helping with reports or just answering questions, we’re always happy to jump in. We’re especially grateful that you’ve stuck with us as the software has grown over the years. Being able to evolve the system while working alongside practices like yours is what it’s all about. Thanks again for being part of the Criterions team! BR Beatriz R. Transcriptionist Medical Practice ### "Improvements " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 8, 2025 easily accessibility to customization standards of medical reporting in a simple for Pros Tech support is outstanding, especially our tech, Renee Barnes, quick response and resolution Cons once an HPI template is created, there cannot be any further changes made, simple things like, hiding template tabs or adding a period to the end of a template sequence Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 20, 2025 Thank you for your review and for recognizing Renee—she’ll be thrilled to hear your kind words! We appreciate your feedback regarding HPI template editing. Improving flexibility and ease of use is a priority for us, and insights like yours are key to guiding those enhancements. We'd love to connect and learn more about your specific needs so we can explore ways to improve the workflow for you and other users. Our Product Manager, Kelcie Lewis, will reach out for an in-depth discussion on your feedback above! HW Henry W. Manager Medical Practice ### "Criterion, a good software if provide new features " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 28, 2025 Satisfied with Criterion, didnt have much problems that cant be resolved, by talking to their team i made my experience much better Pros Help Support is best, they reach out to you quickly and as humble as someone could be + super knowledgable. Cons Kinda feel old as compare to other softwares, dont provide new features with time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 8, 2025 Thank you so much for your kind words and for recognizing the responsiveness and knowledge of our support team—it truly means a lot to us! We also appreciate your honest feedback about feature updates. Two years ago, we welcomed Kelcie, our new Product Manager, who has been focused on driving innovation. We regularly share updates and insights on feature enhancements and product updates with our customers in our newsletters, emails, customer webinars, and more. Email us at info@criterions.com, and we'll make sure you're on our email list to receive those updates and event invitations in the future. We're glad to hear your overall experience has been positive, and we're committed to making it even better moving forward. VP Vik P. Director of Information Technology Medical Practice ### "Unethical and substandard" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 10, 2024 Completely unethical and poorly run EMR vendor. We helped build their business and provided feedback used to develop their software from scratch as we grew from a small, single doctor practice to a dozen or so. When they fell behind their competitors, we decided to move on. To spite us, they held our EMR data hostage and demanded over $90,000 to migrate our data away. Luckily I was able to manually pull enough information from their garbage software for us to get a reasonable start at our new EMR vendor. And just in case they decide to try and refute this review, don't bother Andy, you can't beat me. I have every email you ever sent me and I told zero lies in this review. Everything I said can be proven and corroborated. I waited 7 years to make sure what data you retained was past our legal obligations to hold. Why? Because I had no trouble believing a greedy person like you would do something to extort us. Have a good one! :) Pros The product was fine in the pre-EMR days. Cons They eventually fell way behind their competitors in terms of features and quality. Then they wanted exorbitant egress fees to migrate our data. They keep their data in an inefficient proprietary format so they can justify charging nearly $100,000 for a small medical practice to leave their ecosystem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM John M. Office manager ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 6, 2015 Awesome software! Easy to use! Schedule looks great, billing service is good overall great quality! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Juan N. Medical Practice ### "Honest Review" 3.5 Overall Rating 3.5 3.5 Ease of Use 3.5 3.5 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 March 2, 2015 Pros Customer service is very good, but limited with what they can do to make positive changes to the product. Cons There are many limitations for rehab professionals that do not often have referrals in house. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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