Who Uses This Software?

Local Government Building, Licensing, Inspections, Public Works and other departments use CityView to decrease customer call volume; shorten permit issuance times; promote citizen self-service.


Average Ratings

1 Review
  • 1 / 5
    Overall
  • 1 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $65,000.00/one-time
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CityView
  • www.municipalsoftware.com/
  • Founded 1982
  • Canada

About CityView Suite

Local Government Building, Licensing, Inspections, Public Works and other departments use CityView to decrease customer call volume; shorten permit issuance times; promote citizen self-service; increase inspector productivity; and reduce paper and manual processes.


Spotlight_media_placeholder

CityView Suite Features

  • Case Management
  • Code Maintenance
  • Document Management
  • Fee Maintenance
  • GIS
  • Inspection Management
  • Letter Generation
  • Photo Management
  • Planning & Zoning
  • Violation History
  • Weed Abatement Control

Vendor has not completed this information.

  • Animal Licensing
  • Code Enforcement
  • Fund Accounting
  • Inventory Management
  • License Issuance
  • Parking Management
  • Permit Issuance
  • Planning & Zoning
  • Property Database
  • Taxation & Assessment
  • Utility Billing
  • Work Order Management

CityView Suite Reviews Recently Reviewed!


outdated, difficult to use, with poor customer support

Apr 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The mobile version is reasonably user friendly and intuitive. It does allow direct photo downloads in the field

Cons: the desktop version is horrible, it is not at all user friendly and is very reminiscent of software programs you would have used used 10+ years ago, very clunky and not at all intuitive. I have used the system for almost a full year on a daily basis and I still struggle with the functionality. The programs was designed by software engineers not in-field users and it shows in every aspect of the product.

Overall: it is better than a paper file cabinet in most cases, but not by much

Vendor Response

by CityView on April 10, 2018

Hi Mark, Thank you for taking the time to meet with me and discuss your concerns openly and candidly. We do understand it is always difficult to enter an organization at the tail end of an today implementation such as this as you don¿t get the benefit of contributing to the business processes that are configured along the way. One of the key benefits of the configurability of CityView is that you aren¿t fixed to a static piece of software and the system is able to change with your changing business practices, legislative requirements and business performance targets. We will work with you to provide the necessary coaching and guidance on optimizing your configuration to meet your business needs. We will also gladly put you in touch with other CityView customers who can share their experiences of how they¿ve improved their processes and customer service with the help of CityView. Thank you, Dale Peters Director of Customer Success, CityView