---
title: "CityView Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about CityView Software - reviews, pricing plans, popular comparisons to other Code Enforcement products and more."
source_url: "https://www.capterra.com/p/129538/CityView-Modules/"
page_type: "product"
language: "en"
---

# 

 CityView Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on September 14, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

CityView

## What is CityView?

Code and bylaw enforcement staff spend hours chasing paper case files between the office and the field, with no single source of truth for violation history, hearings or inspector assignments. CityView Code & Bylaw Enforcement tracks every case from citizen complaint to resolution in one central database, with real-time access in the office and in the field through CityView Mobile. Workflows guide staff through violations, hearings, appeals and case disposition so no milestone gets missed. Inspectors get a permanent case history with digital photos and mapping tools that show violations by location, plus automated correspondence and assignment tracking that supports accountability and reduces liability. CityView offers Code Enforcement for U.S. customers and Bylaw Enforcement for Canadian customers, and integrates with CityView Animal Licensing and CityView Portal for citizen self-service. CityView has served local government for more than 40 years.

## What is CityView used for?

[Government](https://www.capterra.com/government-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Permit](https://www.capterra.com/permit-software/)

Top alternative

Featured

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1

Other, Per Year

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for CityView?[Manage this product listing](https://www.g2.com/products/harris-computer-systems-cityview/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CityView

4.0 (7)

VS.

[4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/)

Starting Price

$1

Other, Per Year

Starting Price

$1500

Per User, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (7)

Ease Of Use

4.8 (9)

Value For Money

4.0 (5)

Value For Money

4.5 (8)

Customer Service

3.8 (6)

Customer Service

4.8 (9)

## CityView alternatives

Highest Rated

[5.0 (1)](https://www.capterra.com/p/217144/Cloudpermit/#reviews)

Starting price

$6000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[CivicPlus Community Development](https://www.capterra.com/p/129172/CivicPlus/)

[4.3 (9)](https://www.capterra.com/p/129172/CivicPlus/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/129172/CivicPlus/)

[Citywide Permitting](https://www.capterra.com/p/193853/Permits/)

[0.0](https://www.capterra.com/p/193853/Permits/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

0%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/193853/Permits/)

## FAQs about CityView

Overview

### What company size and specific industries is CityView built for?

CityView is designed for mid-size cities with populations of 25,000 to 150,000 and counties serving 100,000 to 250,000 residents. It is built for public-sector government organizations, while smaller cities and counties needing the same core tools at a reduced scale are directed to BluePrince Cloud.

Features and Usability

### What are the key features of CityView?

CityView offers permit and license management, code enforcement, and inspection management for government and municipal offices. It also includes workflow automation, role-based permissions, GIS integration, online applications, billing and invoicing, document management, and reporting and analytics for tracking cases, payments, and compliance activities.

Integrations

### Which third-party tools and platforms does CityView integrate with?

CityView integrates with 11 third-party tools and platforms, including Bluebeam Revu, EDMS, Eden, Financials, JD Edwards EnterpriseOne, Laserfiche, Microsoft Exchange, Microsoft SharePoint, Microsoft Word, OnBase, and PaperVision Enterprise. These integrations span document management, enterprise resource planning, and Microsoft productivity tools.

Getting Started and Support

### What training and onboarding options does CityView offer?

CityView provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation and videos offer self-paced reference and walkthroughs for setup and feature review.

Getting Started and Support

### What customer support options does CityView offer?

CityView provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so support experience details such as response speed, helpfulness, or common frustrations cannot be stated from the catalog data.

## Features

AI summary

Based on 287 Code Enforcement reviews

Capterra data shows that buyers of government software rank the following features as their top priorities:

-   **Financial Management** (**75%** of reviewers rated this feature as critical)
-   **Workflow Management** (**44%**)
-   **Activity Dashboard** (**39%**)

CityView includes **Workflow Management** and **Activity Dashboard**, giving government teams a way to manage internal processes and monitor day-to-day activity in one place. However, it does not include **Financial Management**. Instead, it offers other features that reviewers also rate highly, such as **Access Controls/Permissions** (**52%**) and **Compliance Management** (**40%**), which help agencies control user access, support regulatory requirements, and make operations easier to manage across departments.

Activity Dashboard

3.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Compliance Management

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Approval Process Control

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage the process of evaluating documents or requests submitted for approval

Audit Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Billing & Invoicing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Collaboration Tools

2.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share AI models, media files, communicate, and work together

CityView 101 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Acquisition Management: Manage asset purchase and monitor associated expenditures.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Building Permits: Permit issued by the local government before constructing a new building or remodeling an existing one
- Business License: Approval issued by the government that allows individuals or companies to start a business
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
- Certification Management: Track and ensure employees obtain necessary skill sets/certifications
- Citation Tracking: Track violation notices regarding parking, traffic, car etc.
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Code Enforcement: Ensure all properties are adhering to government and legal codes
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)
- Credit Card Processing: Accept and process credit card transactions
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer Portal: A website or login for customers to access information
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software
- Data Import/Export: Import and export data to and from software applications
- Data Visualization: Graphical representation of data
- Deadline Management: Specify or track the date/time a project, task, etc., is due for completion
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Review: Review and analyze existing information across documents
- Document Storage: Store and organize documents in a centralized system
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Expiry Notifications: Notifications sent to users when a task/license is about to expire
- Fee Management: Track collected or paid charges for services performed or access granted
- Field Mapping: Use GPS mapping to draw field boundaries, mark points, measure acreage, and calculate distances
- For Government: Intended to be used by governmental agencies
- For Municipal Offices: Software specialized for municipal offices and agencies
- Forms Management: Store, manage and track all forms in a centralized location
- Geographic Maps: Visualize locations on a map
- GIS Integration: Integration with geographic information systems
- Historical Reporting: Information, data and reports that are being tracked over time
- Incident Management: Manage and track all disruptions and incidents
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- Land Asset Management: Manage the development, use, value, and ownership of land and its resources
- Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments
- License Issuance: Issuance of valid licenses to initiate projects or tasks
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Online Applications: Ability to fill out and submit application forms on the web
- Online Payments: Accept and process online payment transactions
- Parking Management: Manage, optimize, and automate tasks related to parking operations
- Parking Permits: Permit that allows users to park their vehicles on a campus legally
- Parking Zone Management: Split the parking lot into zones and define user access
- Payment Processing: Accept, record, and reconcile financial transactions
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Permit Issuance: Issuance of valid permits to initiate projects or tasks
- Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries
- Planning & Zoning: Scheme and regulate the construction, modification, or use of land
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Property Database: Centralized database to track details of properties (including lease, tenant, and owner information)
- Real-Time Data: Receive data and information in real time
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Receipt Management: Upload, track, and submit receipts in a central database
- Records Management: Ability to record, store, update, and retrieve information
- Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
- Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
- Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects
- Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue
- Risk Assessment: Initiate collection and analysis of known risks
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Task Management: Create, manage and track all task activities and progression
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Ticketing: Customize, sell, and distribute tickets
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners.
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Features

3.7 (7)

3.7

Based on 7 reviews

## Pricing

Value for money

4.0 (5)

CityView Pricing

$1.00

Other,Per Year

Value for money

4.0 (5)

4.0

Based on 5 reviews

## Integrations

[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[

Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)[

JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/)[

Laserfiche](https://www.capterra.com/p/62196/Laserfiche/)[

OnBase](https://www.capterra.com/p/62208/OnBase/)[

Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/)[

Financials](https://www.capterra.com/p/186106/Financials/)

## Support, customer service and training options

Customer Service

3.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (6)

3.8

Based on 6 reviews

## User reviews

Overall rating

4.0

Based on 7 reviews

Filter by rating

5(3)

4(3)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

BO

Becky or Rebecca M.

Operations Manager, Engineering Services

Government Administration

### "CityView: Still Together After All These Updates / Relationship Status is Still Updating"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

September 15, 2026

Overall, I view CityView as a powerful system with a significant amount of capability. There is definitely a learning curve, particularly when you begin working beyond the basic user level and start understanding configuration, workflows, and how different pieces of the system interact. Our experience has improved considerably as we have invested more in training, developed stronger internal CityView knowledge, and built relationships with the CityView team. That partnership and the ability to communicate openly about challenges, ideas, and opportunities for improvement have been very valuable to us.

Pros

One of the things I value most about CityView is the flexibility and ability to configure the system around our processes and needs. There is a lot of capability within the system, and as we have learned more about how to use and configure it, we have been able to continue improving our workflows. I also value the partnership we have developed with the CityView team. Training, communication, feedback, and having people who understand how we use the system have made a significant difference. Being able to provide feedback and have conversations about what is working, what could work better, and what our users are experiencing has helped us continue building our own internal CityView capability.

Cons

The flexibility of CityView is also one of its challenges. There are areas where workflows and configuration are complex and not always intuitive, particularly when trying to determine whether something is a configuration issue, a training issue, or something that requires assistance from CityView. Another challenge can be turnaround time when we are dealing with something time-sensitive, particularly legislative or regulatory changes that require us to modify a process quickly. I understand CityView supports many customers and that permanent solutions can take time to research and develop. In those situations, even a quicker interim recommendation or workaround is extremely valuable so we can continue moving forward while a longer-term solution is being developed.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

NG

Nancy G.

Database Administrator

Government Administration

### "Long-time administrator of CityView"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 9, 2021

We started using CityView back in 2009 and the software has evolved dramatically through the years. We have always been early adopters of new features such as Workspace and the Word add-in because we see the potential in what these could do for us and are willing to work through bugs to get to a great end result. We tend to implement and roll out new features pretty quickly, months usually, with the thinking that we want to get everyone using it and we'll work out issues as we go. Any pain has been worth it. CityView is a powerful piece of software and if you're willing to put time into really learning how to administer it you can make it do pretty much whatever you need it to!

Pros

Workspace is great, easy to use and runs through a web browser so there's nothing to install on client computers. They continually add new features to it. Additionally really like the Workflow tool, makes the creation and modification of your workflows so much easier, it's a visual map of the workflow. I know that the daily users love the GIS mapping tie-in and would be lost without it.

Cons

Right now administration of the software is done through a few different programs and is a bit convoluted at times, however they are working on making one new tool that will do everything - Configuration Console, so once that's completed it'll be alot easier to maintain.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BF

Brett F.

Chief Building Official

Construction

### "Most Helpful"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 8, 2021

Overall this software is very suitable and the delivery team is second to none!

Pros

This software is adaptable to our custom needs.

Cons

It has some quirks that require you to use it in a certain fashion to get the results you need.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KC

Kevin C.

Application Services Manager

Government Administration

### "CityView has helped us become virtually paperless"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

March 4, 2021

We are virtually paperless by utilizing the CityView Portal to the greatest extent that we can. Our lobby used to be filled with lines of people with rolls of plans under their arms, and documents in hand. Hard working people would need to take time away from their jobs to submit paperwork to our offices. Now, those lines have disappeared and there is just a slow stream of people that come into the lobby. Most of all our document work, and fee payment is conducted online, at their convenience. More than once I have gotten the comment that "If other counties were as easy to work with as yours is, I might be doing more business in those counties." We have friendly, talented staff that is always willing to help. CityView helps us conduct friendly business as well. It just works for us all day, every day.

Pros

CityView is essential to conduction business in our county. We are approaching 12,000 activated portal users that use the CityView Portal application 24 hours a day, 7 days a week. The CityView Portal is a one-stop website, where citizens and businesses can make applications, check on the status of those applications in real time, pay any fees, schedule inspections, and upload documents. We utilize CityView Workspace internally to track our Business Licenses, Permitting and Planning applications. In reviewing plans, the Bluebeam software allows us to markup plans in our Electronic Plan Review to better communicate back to the designers and engineers the required changes that are necessary. These markups also flow into our corrections letters that are emailed back to the primary contacts on the permit or planning application, as well as being available immediately on the CityView Portal. Approval letters and Certificates of Completion and Certificates of Occupancy work the same way. Our in the field, our building inspectors and our planning engineers utilize CityView Mobile via a cellular Internet connection. They can review documents, check conditions, create checklist items and complete inspections. We conduct approximately 30,000 inspections every year, all through CityView Mobile. But what I like most about CityView is that it rarely limits us. It is flexible in configuration, workflow and business rules. Rarely are we "stuck" with something that CityView can't do.

Cons

CityView is hard work to get up and running. You'll need a "champion" to help push through issues. In some ways, CityView is so flexible, that it is hard to come up with best practices. It's hard to fault the software for that, however. After the hard work, the CityView software will pay for itself in spades for years to come.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Andrew B.

Director of Code Compliance

Government Administration

### "CityView Suite Customer Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 4, 2021

Our overall workflow and internal permitting and code enforcement processes are efficient as we have expanded our use of the CityView product line. We continue to expand the footprint of CityView Suite and will soon include their Electronic Pan Review (EPR) functionality to our program.

Pros

CityView Workspace is a user-friendly web-based program that we utilize for our building permitting and code enforcement tracking. It provides a strong and versatile platform for our entire permit and enforcement process.

Cons

CityView's main office's are located in British Columbia, which creates a three hour time difference.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VC

Vivienne C.

Office Support Specialist

Government Administration

### "So simple to use!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 3, 2021

Using the permit portal during COVID meant 99% of our permit applications could still be processed without the need for applicant to come to City Hall. Those that did, it was usually due to customer requests.

Pros

Workplace has an intuitive interface, which is well laid out, and easy to use.

Cons

System upgrades sometimes cause issues.

Switched from

[Accela Building](https://www.capterra.com/p/181007/Accela-Building-Permitting/)

Time for an upgrade

Reasons for choosing CityView

Excellent product demo from \[SENSITIVE CONTENT HIDDEN\], showed the capability of CityView and it's ease of use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Mark K.

Community Development

### "outdated, difficult to use, with poor customer support"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 2, 2018

it is better than a paper file cabinet in most cases, but not by much

Pros

The mobile version is reasonably user friendly and intuitive. It does allow direct photo downloads in the field

Cons

the desktop version is horrible, it is not at all user friendly and is very reminiscent of software programs you would have used used 10+ years ago, very clunky and not at all intuitive. I have used the system for almost a full year on a daily basis and I still struggle with the functionality. The programs was designed by software engineers not in-field users and it shows in every aspect of the product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 11, 2018

Hi Mark, Thank you for taking the time to meet with me and discuss your concerns openly and candidly. We do understand it is always difficult to enter an organization at the tail end of an today implementation such as this as you don¿t get the benefit of contributing to the business processes that are configured along the way. One of the key benefits of the configurability of CityView is that you aren¿t fixed to a static piece of software and the system is able to change with your changing business practices, legislative requirements and business performance targets. We will work with you to provide the necessary coaching and guidance on optimizing your configuration to meet your business needs. We will also gladly put you in touch with other CityView customers who can share their experiences of how they¿ve improved their processes and customer service with the help of CityView. Thank you, Dale Peters Director of Customer Success, CityView

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