Who Uses This Software?

Law firms


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $2,990.00/one-time
  • Pricing Details
    Ongoing costs are charged per new matters opened and are disbursable
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FilePro
  • www.filepro.com.au
  • Founded 1990
  • Australia

About FilePro

Fully integrated legal practice management software that includes document assembly and management, activity based cost capture, conflict checking, time recording, trust and office accounting capabilities as well as workflow processes. With FilePro's adaptive pricing structure, you're billed per matter or file that you use not per user. Plus, there are no lock in contracts. Tailor FilePro's business dashboards to show every common business metric and indicator.


FilePro Features

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking
  • Case Defined Timekeepers
  • Completion Tracking
  • Conflict Management
  • Multi-Office
  • Reminders
  • Rules-Based Scheduling
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

FilePro Reviews Recently Reviewed!


Capterra loader

Donation of FilePro software to Law Access has already made a big difference to our effectiveness

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Our employees, volunteers and secondees have found FilePro very intuitive to use. With FilePro, we can keep all the information about a matter, including correspondence, file notes, relevant documents, contact information, limitation dates and file review reminders in the one, easily accessible place. At a glance, we can see what the matter is about, where it is at and what needs to be done. Staff and volunteers can also easily access the special templates we have developed as they are automatically attached to new files according to matter type.

Cons: We are always very busy and we had to allocate some of our limited staffing resources to prepare for implementation. This investment more than paid off. The customer service team at FilePro helped make the transfer from our 4 previous databases to the new system as easy and painless as possible. They responded to our queries quickly and helped us to apply the FilePro system to meet the special needs of our service. This included developing a tailored reporting template for us.

Overall: As a charity with limited resources, part time staff and many volunteers, we have to work as efficiently as possible. We adopted FilePro software for our casework on 1 July 2018 and have already found it has already greatly improved our efficiency in terms of file management.This means that we can assess pro bono applications and provide assistance to people as quickly and efficiently as possible. It is not only an invaluable tool for us, but helps us provide invaluable outcomes to vulnerable people. Thank you FilePro for donating your software and support to Law Access!

Vendor Response

by FilePro on August 23, 2018

Thank you Dominique for your wonderful feedback. All law firms need to maintain their focus on helping their clients and not managing data/forms/processes etc, so we are very pleased that you and your team are already benefiting from the efficiencies delivered by FilePro. Our incredibly dedicated and talented customer service team appreciate your comments too.

The help desk are amazing!! Always happy to help and able to fix any issues so quickly!

Aug 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost or lack of cost!! The Filepro fee is added to each matter as a disbursement and therefore it is not a cost to us. This combined with a super friendly, accessible and helpful help desk make it a dream.

Cons: No practice management software is perfect, so sometimes there are features we wish filepro would have. However we find that the developers are always improving the software, therefore if there are ever any issues or improvements we would like we add to the wish list and generally they are part of the next release!!

Overall: Ability to have everything in the one software, Customer Database, Document Creation, Invoicing, General Ledger and matter management all in one !

Vendor Response

by FilePro on August 31, 2017

Thank you Jill. We are very proud of our service team so we are glad to hear that you find them amazing too. And yes, our development team get a huge tick for their regular software upgrades that deliver new features sought by our clients. We appreciate your feedback.

Easiest user friendly legal software ever!

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Filepro delivers a cost effective program that is so easy to use. After using other legal software over the years, this would have to be the only one that we would highly recommend. Great value for money, easy to use, fantastic financial reporting and the friendly support team are just a local phone call away. Every update makes Filepro even better than the last one.

Cons: Not much to dislike about this programme - although it would be great to have a payroll system.

Vendor Response

by FilePro on September 07, 2018

Thank you Deborah for taking the time to provide such wonderful comments. Feedback from our clients is what drives our culture so confirmation that we are delivering value is appreciated by the entire team at FilePro.

Unilaterally terminated agreement after $100,000 plus invested

Nov 29, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: How can anything be positive when a provider terminates a contract within a year - when I haven't breached it? They don't suggest that I did. They're simply not happy that I'm not happy so they say that concludes the contract and they are refusing to deal with us. No refund. No apology. Not even a phone call to discuss. Letter denies liability and says no further correspondence will be entered into. Next email is blocked. This is a TINY company with a suite in a building in WA. Don't fall for the fake testimonials or sales hype.

Cons: Well first, it's been cancelled!! After I paid for it. Secondly, customer support is a tiny team in a different time zone. Software is not cloud based and has zero mobile functionality. Sales guy misrepresents features of the product. No integration with the bank feed of any bank. We actually switched to Macquarie because sales guy told us we could then have a 'direct synch' with Macquarie bank feed. That was a lie. So many misrepresentations. Great intentions. Friendly people. Until you're out of love with them and then they cut you off.

Overall: They've virtually destroyed my business. All staff had to be made redundant. I brought in a top notch staff member specifically to implement FilePro and set up templates. Money flushed down the drain. My only joy is that I will now have time to speak far and wide at legal practice management conferences and lawtech conferences to destroy this business. An angry litigation lawyer with time on her hands is a dangerous thing, FilePro.

One of the most approachable companies to deal with who always look at how to accommodate my request

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use is a really good plus point and the new developments with the dashboard view is heading in the right direction. Although this is relating to the costing, the unique billing model whereby you pay for file opening fee only is a great value add

Cons: There are some limitations on the basic reporting and default options available, so would like to see more flexibility and more modernised approach.

Vendor Response

by FilePro on July 25, 2018

Thank you Zahn. We appreciate your feedback and support. Look out for our upcoming releases this year which will deliver a more modern interface, look and functionality, as well as an improved user experience and interaction.

Capterra loader

Exemplary customer service and support

Nov 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just about everything you need to run your legal practice from entering contacts, new files, word documents, client financial transactions, cheques, etc.

Cons: Would be good to incorporate a payroll element into the programme so you would have everything in the one place

Overall: A greater degree of individual productivity

Vendor Response

by FilePro on November 28, 2017

Thank you Hillary, we value your feedback. We continually develop and enhance FilePro based on client feedback.
We are pleased to hear that FilePro is delivering greater productivity to your team.