# FilePro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FilePro the right Legal Case Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129570/FilePro/reviews

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FilePro

4.4 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 5th, 2026

# Reviews of FilePro

Ease of use

4.4

Customer Service

4.5

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dominique H.  
CEO and Company Secretary  
Legal Services  
Used the software for: Less than 6 months

### "Donation of FilePro software to Law Access has already made a big difference to our effectiveness"

August 22, 2018

5.0

As a charity with limited resources, part time staff and many volunteers, we have to work as efficiently as possible. We adopted FilePro software for our casework on 1 July 2018 and have already found it has already greatly improved our efficiency in terms of file management.This means that we can assess pro bono applications and provide assistance to people as quickly and efficiently as possible. It is not only an invaluable tool for us, but helps us provide invaluable outcomes to vulnerable people. Thank you FilePro for donating your software and support to Law Access!

Pros

Our employees, volunteers and secondees have found FilePro very intuitive to use. With FilePro, we can keep all the information about a matter, including correspondence, file notes, relevant documents, contact information, limitation dates and file review reminders in the one, easily accessible place. At a glance, we can see what the matter is about, where it is at and what needs to be done. Staff and volunteers can also easily access the special templates we have developed as they are automatically attached to new files according to matter type.

Cons

We are always very busy and we had to allocate some of our limited staffing resources to prepare for implementation. This investment more than paid off. The customer service team at FilePro helped make the transfer from our 4 previous databases to the new system as easy and painless as possible. They responded to our queries quickly and helped us to apply the FilePro system to meet the special needs of our service. This included developing a tailored reporting template for us.

Review Source

Response from FilePro

August 23, 2018

Thank you Dominique for your wonderful feedback. All law firms need to maintain their focus on helping their clients and not managing data/forms/processes etc, so we are very pleased that you and your team are already benefiting from the efficiencies delivered by FilePro. Our incredibly dedicated and talented customer service team appreciate your comments too.

AB

Amanda B.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "Don't walk, run over to Filepro Cloud "

February 16, 2022

4.0

My law firm reached a point where we either needed to buy a new server or look at offsite servers, after meeting with \[SENSITIVE CONTENT\] and having a chat about our options Filepro Cloud was a great solution! We moved over to Filepro Cloud in early January and I can honestly say it has been a breeze, I barely had to lift a finger for the transition which was wonderful, it meant I could focus on other tasks instead.

Pros

Filepro Cloud is everything that you need all in one, you don't need a third party to manage your server as its all included in the price which brings your IT costs down and saves you money

Cons

No major cons, the team at Filepro are friendly and happy to help with any concerns you have

Review Source

Response from FilePro

February 21, 2022

Thank you for the kind feedback Amanda. It is a pleasure working with you and we are excited to be part of the firm's cloud journey. We are also looking forward to sharing more of our innovative cloud offerings, as they evolve in the future.

JF

Jenny F.  
Lawyer  
Law Practice  
Used the software for: 6-12 months

### "Unilaterally terminated agreement after $100,000 plus invested "

November 29, 2018

1.0

They’ve virtually destroyed my business. All staff had to be made redundant. I brought in a top notch staff member specifically to implement FilePro and set up templates. Money flushed down the drain. My only joy is that I will now have time to speak far and wide at legal practice management conferences and lawtech conferences to destroy this business. An angry litigation lawyer with time on her hands is a dangerous thing, FilePro.

Pros

How can anything be positive when a provider terminates a contract within a year - when I haven’t breached it? They don’t suggest that I did. They’re simply not happy that I’m not happy so they say that concludes the contract and they are refusing to deal with us. No refund. No apology. Not even a phone call to discuss. Letter denies liability and says no further correspondence will be entered into. Next email is blocked. This is a TINY company with a suite in a building in WA. Don’t fall for the fake testimonials or sales hype.

Cons

Well first, it’s been cancelled!! After I paid for it. Secondly, customer support is a tiny team in a different time zone. Software is not cloud based and has zero mobile functionality. Sales guy misrepresents features of the product. No integration with the bank feed of any bank. We actually switched to Macquarie because sales guy told us we could then have a ‘direct synch’ with Macquarie bank feed. That was a lie. So many misrepresentations. Great intentions. Friendly people. Until you’re out of love with them and then they cut you off.

Review Source

JS

Jill S.  
Practice Manager  
Legal Services  
Used the software for: 2+ years

### "The help desk are amazing!! Always happy to help and able to fix any issues so quickly!"

August 30, 2017

5.0

Ability to have everything in the one software, Customer Database, Document Creation, Invoicing, General Ledger and matter management all in one !

Pros

The cost or lack of cost!! The Filepro fee is added to each matter as a disbursement and therefore it is not a cost to us. This combined with a super friendly, accessible and helpful help desk make it a dream.

Cons

No practice management software is perfect, so sometimes there are features we wish filepro would have. However we find that the developers are always improving the software, therefore if there are ever any issues or improvements we would like we add to the wish list and generally they are part of the next release!!

Review Source

Response from FilePro

August 31, 2017

Thank you Jill. We are very proud of our service team so we are glad to hear that you find them amazing too. And yes, our development team get a huge tick for their regular software upgrades that deliver new features sought by our clients. We appreciate your feedback.

WS

Wayne S.  
Programmer/Consultant  
Computer Software  
Used the software for: 2+ years

### "FilePro, the easiest Data Base Program "

June 11, 2022

5.0

Been using for over 40 years, some distribution

Pros

Solid design, easily customizable, size is excellent, memory usage is great.

Cons

Narrow market, price is too high, used to be free when introduced

Review Source

Hillary M.  
Practice Manager  
Law Practice  
Used the software for: 6-12 months

### "Exemplary customer service and support"

November 27, 2017

5.0

A greater degree of individual productivity

Pros

Just about everything you need to run your legal practice from entering contacts, new files, word documents, client financial transactions, cheques, etc.

Cons

Would be good to incorporate a payroll element into the programme so you would have everything in the one place

Review Source

Response from FilePro

November 28, 2017

Thank you Hillary, we value your feedback. We continually develop and enhance FilePro based on client feedback. We are pleased to hear that FilePro is delivering greater productivity to your team.

TL

Tylene L.  
Legal Secretary  
Legal Services  
Used the software for: 2+ years

### "Huge project made simple"

July 17, 2019

5.0

Pros

The customer support team made our transition to FilePro easy. Its quite intuitive, a lot of information summarized without having to dig through each file individually.

Cons

The screen limitations. We like to put more case information easy to read.

Review Source

Response from FilePro

July 19, 2019

Thank you Tylene for your wonderful feedback. Our software and team together aim to make the practice of law as efficient as possible. There are a number of User Defined Fields that allow each firm to capture their specific information requirements. Our team would be happy to discuss these options with you in more detail.

DV

Deborah V.  
Practice Manager  
Legal Services  
Used the software for: 2+ years

### "Easiest user friendly legal software ever!"

September 6, 2018

5.0

Pros

Filepro delivers a cost effective program that is so easy to use. After using other legal software over the years, this would have to be the only one that we would highly recommend. Great value for money, easy to use, fantastic financial reporting and the friendly support team are just a local phone call away. Every update makes Filepro even better than the last one.

Cons

Not much to dislike about this programme - although it would be great to have a payroll system.

Review Source

Response from FilePro

September 7, 2018

Thank you Deborah for taking the time to provide such wonderful comments. Feedback from our clients is what drives our culture so confirmation that we are delivering value is appreciated by the entire team at FilePro.

TR

Thomas R.  
Principal  
Law Practice  
Used the software for: Less than 6 months

### "We switched"

July 5, 2019

4.0

Very impressed with the installation and training, especially because this Office is 450 kms from the City.

Pros

My staff are happier. I am happier - who wants confidential data stored in a cloud? So far, easier to use than previous program (supplied by a competitor). My fist program was PCLaw jnr - worked well until some large operation took over. FilePro "feels" a bit like PCLaw - easier for Lawyers to use Customer support is good - personal, prompt, and helpful

Cons

I will let you know in due course. So far, it is like a breath of fresh air

Switched from

[LEAP](https://www.capterra.com/p/147413/LEAP/)

I do not trust cloud storage.

Review Source

Response from FilePro

July 8, 2019

Thank you Thomas for your genuine feedback. The team at FilePro takes great pride and is motivated by serving our clients from installation and beyond. We look forward to continuing to support your team as we evolve and grow together.

ZN

Zahn N.  
Director  
  
Used the software for: 2+ years

### "One of the most approachable companies to deal with who always look at how to accommodate my request"

December 14, 2017

5.0

Pros

The ease of use is a really good plus point and the new developments with the dashboard view is heading in the right direction. Although this is relating to the costing, the unique billing model whereby you pay for file opening fee only is a great value add

Cons

There are some limitations on the basic reporting and default options available, so would like to see more flexibility and more modernised approach.

Review Source

Response from FilePro

July 25, 2018

Thank you Zahn. We appreciate your feedback and support. Look out for our upcoming releases this year which will deliver a more modern interface, look and functionality, as well as an improved user experience and interaction.

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