# XLDent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is XLDent the right Dental solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129572/XLDent/reviews --- XLDent 4.2 (39) [View alternatives](https://www.capterra.com/p/129572/XLDent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of XLDent Ease of use 4.0 Customer Service 4.5 ## Pros and Cons in Reviews DM Dawn M Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We have had a great working relationship with the software support team and they have been super helpful getting the software to do what we need it to do.“ February 2, 2022 AH Alison H Business ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “billing - statements are confusing and not much customization available, does not integrate with most external platforms (voice, claims etc) which has been discouraging but as a standalone works well enough“ February 2, 2022 RK Raquel K Patient CoordinatorConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It is easy to use and I can use it for scheduling, billing, etc.“ January 31, 2022 CJ Craig J DentistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Recent changes have increased costs and forced me into a bundled package I do not want“ January 28, 2022 KC Karolyn C Office Manager Hospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Accounting can be difficult to itemize 1 individual patient in a family. “ February 2, 2022 EA Elizabeth A DrHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is not user friendly. How to attach a progress note to a code.“ January 29, 2022 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Account Manager Building Materials Used the software for: 1-2 years ### "Efficient and flexible" July 19, 2018 5.0 Easily integrated our patient's information, and therefore has helped us achieve our business goals effiiciently and affordably. Pros The software is easy to use and integrated throughout, so we are able to offer our patients the best care from start to finish. Cons No major cons at this time. When issues do arise we call support and issues are immediately resolved. Review Source LE Lynnette E. Dentist Hospital & Health Care Used the software for: 2+ years ### "Easy to use software" January 28, 2022 5.0 Pros This software is easy to use, which means that it is easy to train new employees on it. I appreciate the videos that help to train the employees. The added features are great, and there always seems to be updates that improve quality even more. I have been very happy using this software. Cons I would appreciate an area to indicate a patients preferred pronouns due to some discussions with colleagues where this has been an issue. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing XLDent XLDENT seems to have more features and also has helpful support staff for questions. Review Source EA Elizabeth A. Dr Hospital & Health Care Used the software for: 2+ years ### "Only use it bc it’s too hard to switch" January 29, 2022 3.0 The customer support is great. Thank god bc I can not navigate anything in the software. Pros Can make templates for the progress notes Cons The platform is not user friendly. How to attach a progress note to a code. A material to a code. The options or child to progress note templates. It is really not intuitive. Think Apple phones. Babies can figure them out. XLDent- I have a doctorate and I can not figure it out. Review Source WP WooKwon P. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "It has been quite pleasant surprise since the beginning of my practice!" January 28, 2022 5.0 Pros Very intuitive and does check a lot of boxes for functionality and more. Cons They advertised a new feature but so far it's been disappointment. Mango voice integration, global payment, etc. Not really as intuitive nor natural. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing XLDent Graphic is far more colorful with XL Dent. thus prettier! Review Source Response from XLDent February 1, 2022 Thank you for your review! We're glad to hear XLDent is working well for your practice. We welcome any and all feedback on how we can improve the integrations and other services we offer. LD Linden D. C.E.O. - Lead Dentist Mental Health Care Used the software for: 2+ years ### "XL Dent user since 2005" February 26, 2022 4.0 No previous history of using another software, but did try some other competitors and over all we are satisfied. If you take that special someone to the prom, then you should dance with them the whole night, versus ditching them for a new partner. It looks green on the other side until, your on the other side. Pros For the most part it is easy for our office to use Cons Sometime after you use the product and get use to its limitations for your specific use, you create "work arounds" to make it fit what you need. Then you can loose that "work around" option when they do their Updates. Reason for choosing XLDent When we were selecting products, XLDent was the one that best used the external scanning of phosphorus plates (which were much more like regular X-rays - ease of use), less fear of damage of digital sensors (which are thicker and have wires that could be damaged), and the phosphorus plate system was the better option financially versus digital sensors. Review Source KC Karolyn C. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Dental Software Review" February 2, 2022 3.0 Appointments are never double booked. Accounting can be difficult to itemize 1 individual patient in a family. Pros Patient charting and x-rays. Easy to create treatment plans. View and send X-rays and photos is simple. Appointment book is great for 2 offices on the same system. Cons I feel there could be some changes to the accounting to make it more simple for posting to an individual patient. Insurance also could use some easier tweeking for procedure codes that may fall in a different classification with an insurance company. Switched from [Dental Office Xpress (DOX)](https://www.capterra.com/p/129578/Dental-Office-Xpress-DOX/) Back staff and Doctors did not like the charting system and was recommended by another dentist. Review Source TK Tami K. OFFICE MANAGER Health, Wellness and Fitness Used the software for: 2+ years ### "review of XL Dent" February 11, 2022 3.0 We have been on this for a very long time. It is easy to teach new employees, Longterm very happy with our choice for this program. Pros Ease of use has to be my number one answer. Simplicity is always best. Cons Not being to able to get back what was once there.... or even having to pay monthly for a program that shouldnt have a charge for Alternatives considered [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Reason for choosing XLDent Simplicity of the product Switched from [Daisy](https://www.capterra.com/p/81273/Daisy/) Needed a newer easier system that had more to offer. Review Source Response from XLDent May 12, 2022 Thank you for the feedback! We appreciate it and welcome it so we can continue to make XLDent easy to use and work better for practices. HJ Harper J. Dentist/Owner Hospital & Health Care Used the software for: 2+ years ### "Software developers need to design with a client as part of the process," February 4, 2022 3.0 Will start to look at other dental software in the next 3 years after my initial investment has been captured. If the software suite is improved (especially daily chart entries), I may stay. Not a big fan of click and drag. There is waaaaay too much setup involved and it is not as easy to make variances. Since I type rapidly, I have taken to typing each chart record in its entirety. Also, click and drag is slower for me than just typing. Boo yak on this module. Pros Chart view and appointment view. I also like the practice account reporting. Cons Daily dental chart records module. It is abysmal. Reason for choosing XLDent I don’t like the tie in to \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] with the aforementioned. Review Source AM Ashley M. Office manager Medical Practice Used the software for: 2+ years ### "New Business " February 2, 2022 4.0 Happy overall but again nothing to compare it too. Pros As a brand new business and the only emr system we have used it seems to do what we need it too. We aren't really sure what we are missing out on because we have nothing to compare it too. I do like that they do regular updates and added the XL connect feature. The scheduling system is sufficient the and dentist has no complaints on his end. Cons We wish we could custom the schedule more to show age and insurance type of the appointment that is scheduled since that affects how we schedule our patients. I also wish there was a way to check a patient out with closing out the chart so the doctor can get back in. Review Source PP Pattee P. Office Manager Airlines/Aviation Used the software for: 2+ years ### "My life with XL Dent" January 28, 2022 4.0 On a day to day basis it works for us. I do wish the customer service department would be more open to customer service and helping me improving the features I'd like improved. I'm often, too often told no. It frustrates me greatly! The hardware team is great and really responsive. Pros I do like the way we can customize many features. I like the way the charts are laid out and most of the integration to other software. Cons There are many features that could be improved. I have a list, I often try to share that list but don't feel like I get heard. I feel like sometimes they forget WE are their customer and should try to help us create what would work for us. Alternatives considered [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing XLDent I didn't, Doc did. Review Source JM Johnathan M. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Full featured dental practice management software" February 11, 2022 4.0 Overall we have been pleased with XLDent's features and capabilities Pros Similar to other more popular practice management software but at a much lower price Cons Could be more efficient and require less clicks to accomplish some tasks Review Source BA Brittany A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "XL Dent Review" January 31, 2022 4.0 decent Pros Accessing pt demographics and account history Cons Navigating from Patient to patient. Navigating from patient demographics to clinical. Review Source KE Kelsey E. Dentist Hospital & Health Care Used the software for: 2+ years ### "XL Dent Software" February 2, 2022 4.0 Pros XL Dent’s technical support is second to none. Our practice has been utilizing XL Dent for over 14 years. Cons The software could be more streamlined and requires many clicks to complete a task Review Source DH Denise H. Practice Administrator Medical Practice Used the software for: 2+ years ### "Long time XL Dent user" January 31, 2022 5.0 Their support is the BEST. They are there at 7 am if there's something that's not working when I get to the office, and they are SO helpful! Pros Very user friendly, and new hires love the online videos they can watch to learn all the ins and outs! Cons The way statements are done-the messages it puts on the statements even if we are waiting on insurance sometimes upsets our patients, but if we "nice-up" the message, it doesn't get the point across to those that are past due! Reason for choosing XLDent A speaker we'd heard at the Chicago MidWinter recommended XLDent Review Source MN Michelle N. front desk Health, Wellness and Fitness Used the software for: 2+ years ### "user friendly" January 28, 2022 4.0 Pros This software is pretty basic which makes it easy to use. Not a lot of extra features or settings. Cons That you can't "program" it - it is what it is. Review Source DM Dawn M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user of XLDent" February 2, 2022 5.0 XLDent has given us great customer service and we have a good working relationship with them. Pros We have had a great working relationship with the software support team and they have been super helpful getting the software to do what we need it to do. From what I hear from other offices with other software, that isn't the case. I really like the lighthouse integration for confirming and filling openings, it has saved a lot of front desk time. Cons The web access through patient portal is not easy for patients to navigate. We have a button on our website, but still not smooth. Also it would be nice if partial paid claims showed up in over 30 day claims. I also wish we could have a custom button on accounts that we could customize on our side, example patients with a certain insurance or example add a $ sign for accounts for financials. Reason for choosing XLDent Cloud based options did not give us any additional options at that point. Review Source CD Christine D. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Christine D." February 7, 2022 5.0 Overall it is a user friendly dental software. Pros Customizability in many modules of the software. The appointment book is easy to manage patient appointments/coordination and the charting feature allows customized templates for efficiency and accuracy. Cons Separates business transactions from clinical. Inefficient to jumping back and forth. Tooth charting lacks detail with partials. Reason for choosing XLDent N/A. This decision was done about 5 years prior to me joining the practice. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Software no longer supported. Review Source JH Jessica H. Dentist Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable, functional software" January 28, 2022 5.0 Pros Ease of use and trainability; affordable and has good customer service Cons Imaging - does not integrate well. Don’t like how they pull up - difficult to find older films Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Dental supplier encouraged us to Review Source Response from XLDent February 1, 2022 Thank you for your feedback and review! We're happy to hear it's easy to use and you're happy with our customer support too. If we can help with the imaging and review ways for that to be easier please feel free to reach out to our team. JB Johanna B. Dental Hygienist Hospital & Health Care Used the software for: 2+ years ### "Great Software!" January 28, 2022 5.0 We love XL Dent. Pros This software is intuitive to use and has great options for most things. Cons Our doctor would like the ability to add in an area that includes name pronounciation and preferred pronouns. Review Source TC Timothy C. Dentist/owner Health, Wellness and Fitness Used the software for: 2+ years ### "XL Dent" January 28, 2022 4.0 Good customer support, and they seem to somewhat listen to suggestions Pros Ease of use, and the customer support is good. Cons Reviewing charts is not efficient, it takes too many clicks and too much sorting Alternatives considered [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Reason for choosing XLDent Personal connections and customer service Review Source Response from XLDent February 2, 2022 We appreciate your feedback and are glad to hear XLDent software and support are working well for you. The sorting options in some areas of XLDent are designed to be 'set and forget' so the sort selections stay for the logged in user. However, we are always open to ideas on how to make the software easier and will take a look at the chart review process and how it can be improved. If you have any other suggestions we always welcome them! DA Derek A. Owner Hospital & Health Care Used the software for: 2+ years ### "Review of XLDent" February 2, 2022 4.0 Its fine. It was the office's first software and it does the minimum required. Easy for computer limited staff to learn program. But we quickly grew up against its limits and difficult for me to measure certain areas of the office with difficult to use reports. Pros Very easy to use. Easy to train new employees. Few buttons means fewer places to get lost or wrong click Cons Very limited functionality. Not compatible with many outside programs. Very limited reporting. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing XLDent Ease of use and cost Review Source ZM Zachary M. Pediatric Dentist Hospital & Health Care Used the software for: 2+ years ### "A Dentist 4 Kids review " February 7, 2022 4.0 Pros I like the overall user experience. It works well with XLImage. Cons I don’t really like the charting features. Especially when charting incipient and primary decay. But that’s probably a personal preference. Review Source CT Celeste T. Office Manager/Insurance Health, Wellness and Fitness Used the software for: 2+ years ### "Everything we need" February 1, 2022 5.0 I am always able to get great support in what ever area I am needing it. We are new to using Xl Connect and Claims attach and are happy with both programs and the support I have received in getting them set up and running. Pros All aspects of XL Dent are easy to use for the most part. Cons updates sometimes change things we like or are use to. Review Source DB Denise B. Dental Assistant Hospital & Health Care Used the software for: 2+ years ### "Xldent review " February 2, 2022 5.0 Pros Some of the features are easy to use and easy for new hires to catch on. Cons I wish it was easier to generate a list of patients instead of seeing all of them. I only want to see active patients or so fourth. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Went to electronic charting. Review Source LP Linda P. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent product." February 2, 2022 5.0 Our experience with XLDent has been very good. Software questions are answered completely and the staff is very helpful. The hardware department is exceptional. They are always right there to get things right and correct. Pros I like the ease of use. The reports are with complete information Cons The treatment plans are hard to navigate in the patients chart. I feel there is a lot of going in and out to complete a task. Reason for choosing XLDent We have had PEB since 1998, then it switched to xldent. Its been a great product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.