--- title: "ProProfs Survey Maker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ProProfs Survey Maker Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/129608/ProProfs-Survey-Maker/" page_type: "product" language: "en" --- # ProProfs Survey Maker Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ProProfs Survey Maker ## What is ProProfs Survey Maker? ProProfs Survey Maker is an effective tool for trainers, employers, and businesses to capture respondents feedback and learn more about them. The software is packed with many advanced features, like detailed survey stats, response grading, cross-device compatibility, multiple question types, and survey embedding. Marketers can easily post the survey to their website or blog using the survey embed code. The best thing about the tool is that it enables you to share the survey on social media. ## What is ProProfs Survey Maker used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ProProfs Survey Maker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.proprofs.com&name=ProProfs Survey Maker) ## ProProfs Survey Maker Overview Updated August 2026 AI summary ProProfs Survey Maker enables organizations of all sizes to create and distribute customizable surveys aimed at gathering customer feedback, measuring satisfaction, and tracking responses. Designed for use across customer service, marketing, and training teams, it offers multiple question types, skip logic, analytics, and integrations with popular platforms, and is accessible via web, desktop, and mobile deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ProProfs Survey Maker 4.8 (12) VS. [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $7 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (11) Ease Of Use 4.7 (2,895) Value For Money 4.9 (8) Value For Money 4.5 (2,326) Customer Service 4.4 (9) Customer Service 4.5 (2,155) ## ProProfs Survey Maker alternatives [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Qualaroo](https://www.capterra.com/p/114046/Qualaroo/) [4.7 (21)](https://www.capterra.com/p/114046/Qualaroo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114046/Qualaroo/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,495)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) ## FAQs about ProProfs Survey Maker Overview ### Which roles and teams benefit most from ProProfs Survey Maker? ProProfs Survey Maker is most used by marketing teams, customer support staff, IT assistants, and training professionals who need fast feedback collection. Marketers use it to measure campaign response and audience insights, support teams gather service feedback, IT staff streamline internal requests, and facilitators assess learner understanding and engagement. Answer based on 11 reviews Overview ### What company size and specific industries is ProProfs Survey Maker built for? ProProfs Survey Maker is designed for companies of any size, with particular fit for event management firms, universities, trainers, and teachers. It serves organizations and education-focused users that need to create surveys for feedback, training, and classroom or event evaluation. Features and Usability ### What are the key features of ProProfs Survey Maker? ProProfs Survey Maker offers a survey builder with customizable templates, customizable questions, and a question library. Core functions include multiple question types, skip logic, question branching, and support for audio, images, and video. It also includes reporting/analytics, data import/export, mobile survey, site intercept survey, and URL customization. Integrations ### Which third-party tools and platforms does ProProfs Survey Maker integrate with? ProProfs Survey Maker integrates with Campaign Monitor by Marigold, Constant Contact, Mailchimp, Salesforce Platform, and WordPress. These catalog integrations cover email marketing, CRM, and website publishing tools, giving the product a focused set of connections for collecting and managing survey data across common business systems. Getting Started and Support ### What training and onboarding options does ProProfs Survey Maker offer? ProProfs Survey Maker provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation offers written reference material, and videos provide step-by-step visual instructions for self-paced learning. Getting Started and Support ### What customer support options does ProProfs Survey Maker offer? ProProfs Survey Maker provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Without reviewer feedback on support, no user sentiment about response times, helpfulness, or common issues can be stated. The listed channels give users several ways to look for help and product guidance. ## Features AI summary Based on 5,294 Customer Service reviews Capterra reviewers highlight the following as the customer service features buyers value most: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) ProProfs Survey Maker is built around survey and feedback collection capabilities that support customer service teams by gathering customer input, measuring satisfaction, and tracking responses over time. These features help businesses understand service quality, spot recurring customer concerns, and make more informed decisions based on direct feedback, providing teams with clearer insight into the customer experience. Reporting/Analytics 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Templates 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Question Library 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Pre-written repository of questions that can be reused within a course or for assessment or interviews Skip Logic 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers Support Audio/Images/Video 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allow media to be embedded in the question or answer options Survey Builder 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and manage surveys ProProfs Survey Maker 17 features ### All Features - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Marketing: Create and send email blasts/campaigns - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.9 (8) Free Trial Free Version Basic $7.00 Per Feature,Per Month Value for money 4.9 (8) 4.9 Based on 8 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (9) 4.4 Based on 9 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(10) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SW Simon W. Customer Care Rep Writing and Editing ### "A Must Have Survey Builder For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 17, 2023 For all our survey needs, we have always trusted ProProfs Survey Maker and it delivers. I recommend it. Pros With ProProfs Survey Maker, survey building is easy.Comes with great forms automation features.It makes it easy to gauge customer experience. Customizing survey forms is easy and I like that it comes with premade survey forms Cons I haven't experienced any negative issues that are worth mentioning or complaining about. Everything is flawless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Meet V. SEO Executive Information Technology and Services ### "Best software for designing Customer Satisfaction Survey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 2, 2022 We loved designing surveys using ProProfs Survey Maker. Overall, it was a smooth process, not only in creating the surveys but also in sharing the surveys through social media and emails. Pros Using this software, my team designed engaging customer satisfaction surveys using different questions like multiple -types, checkboxes, rating scale, star rating, etc., that the audience loved to answer. Also, the best part is that we can add images to all questions to make more engaging surveys. Cons As such, we have not faced any major issues. There were some minor technical glitches that were addressed by their team promptly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rashidah A. Sales Marketing Executive at Telecommunications ### "Great at survey making" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 16, 2021 Pros I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily. Collecting data from the survey respondent using the survey form help us so much in analyzing our business. Cons Lacks of option for the template design. I had to redesign the template to fit with our survey objective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shahrul I. Information Technology Assistant Financial Services ### "Reliable survey software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2021 Pros Using the build-in template to creating a survey is very easy and fast, as most of the item is already here and i only need to choose which question sets that compatible with my survey objective. Cons I had no problem or difficulty operating this software, and every tool and feature is self explanatory that i don't need nay manual or video guidance to start using the software. Switched from [Checkbox Survey](https://www.capterra.com/p/19626/Checkbox-Survey/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing specialist Computer Software ### "Easy-to-use survey builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2021 We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees. Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning. Pros A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes. The tool has a drag and drop feature along with hundreds of prebuilt templates ranging from NPS Survey, Scored Survey, Customer/Employee satisfaction survey, and more. Cons Our team hasn’t faced any challenges so far using this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sharad B. Digital Marketing Executive Mechanical or Industrial Engineering ### "Survey maker review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 14, 2021 Pros I like the features it offers and ease of use. Cons The pricing could be better and the support is good but could be better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User SEO Executive Marketing and Advertising ### "Simple and detailed in-app survey maker" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2021 ProProfs survey maker has been incredibly helpful for our online store to gather customers’ intent and feedback. The tool is easy to use and creates surveys in minutes. The best part is the unlimited survey creation with the free plan, although we have subscribed to a premium pack later for more advanced features. Pros The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement. The templates such as conversion optimization arm you with precise data to track and improve conversions. Cons Our 2 years of experience with the ProProfs survey maker has been satisfying. No issues so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aman K. PPC Executive Marketing and Advertising ### "Top Survey Tool for Website Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 14, 2020 ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions. In the last four months of using ProProfs Survey Maker, our response rates have spiked. We could collect precise feedback and enhance user experience. Pros As an ecommerce business, we have several customers with diverse backgrounds. ProProfs Survey Maker helped us get actionable feedback from them using intuitive and customizable surveys. I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey. Cons So far, we had no difficulty while using the tool. Looking forward to seeing more exciting features in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2021 Thanks for sharing your views on ProProfs Survey Maker Lavi G. Digital Marketing Executive Broadcast Media ### "Create a Net Promoter Score Survey in Minutes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2020 In a nutshell, the survey creation using ProProfs Survey Maker has been smooth and effortless. NPS Survey has been a gamechanger for our business. We closely followed up with our dissatisfied customers and solved their pain points. It has turned them into our loyal customers All thanks to ProProfs Survey Maker. Pros We were looking for a tool to analyze our customer loyalty. After evaluating several software, we found features like Net Promoter Score survey of ProProfs apt for our business. We could quickly analyze customer loyalty on a simple scale of (0-10). This helped us to rethink and plan our business model. Cons It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2021 Thanks for sharing your views on ProProfs Survey Maker HD Harshad D. Digital Marketer Marketing and Advertising ### " Simple and Easy-to-Use Survey Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2020 We have been using this survey maker for the past 3 months.This product has eased the process of survey creation, management, and sharing. We are now able to focus all our efforts on improving customer experience. We want to congratulate the team for developing such a great tool. Pros I really like the UI of the software. The website is easy to navigate. I found the help and the FAQ sections very useful and interactive. We were able to create and share surveys quickly. The best part of the software is the reasonable cost. Cons This is a tough one to answer. Overall the product is a great buy. But here is a suggestion for the product development team that if they can offer a video question type in the surveys, where the responded can share the feelings about a given video content immediately via survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2020 Thank You for sharing your views on ProProfs Survey Maker. [View all Reviews](https://www.capterra.com/p/129608/ProProfs-Survey-Maker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.