# ProProfs Survey Maker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProProfs Survey Maker the right Customer Service solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129608/ProProfs-Survey-Maker/reviews --- ProProfs Survey Maker 4.8 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProProfs Survey Maker Ease of use 4.8 Customer Service 4.4 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lavi G. Digital Marketing Executive Broadcast Media Used the software for: 1-2 years ### "Create a Net Promoter Score Survey in Minutes" December 14, 2020 5.0 In a nutshell, the survey creation using ProProfs Survey Maker has been smooth and effortless. NPS Survey has been a gamechanger for our business. We closely followed up with our dissatisfied customers and solved their pain points. It has turned them into our loyal customers All thanks to ProProfs Survey Maker. Pros We were looking for a tool to analyze our customer loyalty. After evaluating several software, we found features like Net Promoter Score survey of ProProfs apt for our business. We could quickly analyze customer loyalty on a simple scale of (0-10). This helped us to rethink and plan our business model. Cons It is challenging to point out a disadvantage of ProProfs Survey Maker. So far, we have never faced a significant survey creation issue. Review Source Response from ProProfs January 8, 2021 Thanks for sharing your views on ProProfs Survey Maker SW Simon W. Customer Care Rep Writing and Editing Used the software for: 2+ years ### "A Must Have Survey Builder For Business " October 17, 2023 5.0 For all our survey needs, we have always trusted ProProfs Survey Maker and it delivers. I recommend it. Pros With ProProfs Survey Maker, survey building is easy.Comes with great forms automation features.It makes it easy to gauge customer experience. Customizing survey forms is easy and I like that it comes with premade survey forms Cons I haven't experienced any negative issues that are worth mentioning or complaining about. Everything is flawless. Review Source Aman K. PPC Executive Marketing and Advertising Used the software for: 6-12 months ### "Top Survey Tool for Website Surveys" December 14, 2020 5.0 ProProfs Survey maker is the best tool available at a nominal cost with flexible features. We could create customized website surveys with engaging questions. In the last four months of using ProProfs Survey Maker, our response rates have spiked. We could collect precise feedback and enhance user experience. Pros As an ecommerce business, we have several customers with diverse backgrounds. ProProfs Survey Maker helped us get actionable feedback from them using intuitive and customizable surveys. I love the scored survey option as it allows us to bring a personalized and interactive feature to the survey. Cons So far, we had no difficulty while using the tool. Looking forward to seeing more exciting features in the future. Review Source Response from ProProfs January 8, 2021 Thanks for sharing your views on ProProfs Survey Maker Shahrul I. Information Technology Assistant Financial Services Used the software for: 1-2 years ### "Reliable survey software" December 3, 2021 5.0 Pros Using the build-in template to creating a survey is very easy and fast, as most of the item is already here and i only need to choose which question sets that compatible with my survey objective. Cons I had no problem or difficulty operating this software, and every tool and feature is self explanatory that i don't need nay manual or video guidance to start using the software. Review Source VR Verified Reviewer SEO Executive Marketing and Advertising Used the software for: 2+ years ### "Simple and detailed in-app survey maker" August 17, 2021 5.0 ProProfs survey maker has been incredibly helpful for our online store to gather customers’ intent and feedback. The tool is easy to use and creates surveys in minutes. The best part is the unlimited survey creation with the free plan, although we have subscribed to a premium pack later for more advanced features. Pros The developer team has done a great job with prebuilt templates. The super-easy formatting offers a fully customized experience to edit any template as per requirement. The templates such as conversion optimization arm you with precise data to track and improve conversions. Cons Our 2 years of experience with the ProProfs survey maker has been satisfying. No issues so far. Review Source Rashidah A. Sales Marketing Executive at Telecommunications Used the software for: 2+ years ### "Great at survey making" December 16, 2021 4.0 Pros I love the template and and the format that are build-in on the software as they really helpful in creating a survey form design easily. Collecting data from the survey respondent using the survey form help us so much in analyzing our business. Cons Lacks of option for the template design. I had to redesign the template to fit with our survey objective. Review Source VR Verified Reviewer Marketing specialist Computer Software Used the software for: 6-12 months ### "Easy-to-use survey builder" November 10, 2021 5.0 We thank ProProfs for being a perfect tool for creating tutorials and assessments for our existing employees. Also, our operation team now has precise data indicating employee satisfaction to improve our overall internal functioning. Pros A practical and straightforward survey builder by ProProfs survey maker has made it easier for us to create surveys in minutes. The tool has a drag and drop feature along with hundreds of prebuilt templates ranging from NPS Survey, Scored Survey, Customer/Employee satisfaction survey, and more. Cons Our team hasn’t faced any challenges so far using this tool. Review Source Meet V. SEO Executive Information Technology and Services Used the software for: 6-12 months ### "Best software for designing Customer Satisfaction Survey" March 2, 2022 5.0 We loved designing surveys using ProProfs Survey Maker. Overall, it was a smooth process, not only in creating the surveys but also in sharing the surveys through social media and emails. Pros Using this software, my team designed engaging customer satisfaction surveys using different questions like multiple -types, checkboxes, rating scale, star rating, etc., that the audience loved to answer. Also, the best part is that we can add images to all questions to make more engaging surveys. Cons As such, we have not faced any major issues. There were some minor technical glitches that were addressed by their team promptly. Review Source NC Nia C. Instructional Facilitator Education Management Used the software for: 1-2 years ### "Reliable and insightful, overall, it’s one of the best survey tools I’ve used. " September 18, 2019 5.0 The overall experience has been great and I have not been disappointed with this tool as of yet. Pros The ready-to-use templates would surely be one of the things I like the most. I would also like to mention the detailed reports provided by ProProfs Survey Maker. Cons There’s nothing to really point out as being something I disliked. Of course there have been a few bugs and glitches, but their support team is more than helpful in such cases. Review Source Response from ProProfs October 14, 2019 Thank you for your review. We are glad you loved ProProfs Survey Maker. Sharad B. Digital Marketing Executive Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Survey maker review" September 14, 2021 4.0 Pros I like the features it offers and ease of use. Cons The pricing could be better and the support is good but could be better. Review Source HD Harshad D. Digital Marketer Marketing and Advertising Used the software for: Less than 6 months ### " Simple and Easy-to-Use Survey Software" June 10, 2020 5.0 We have been using this survey maker for the past 3 months.This product has eased the process of survey creation, management, and sharing. We are now able to focus all our efforts on improving customer experience. We want to congratulate the team for developing such a great tool. Pros I really like the UI of the software. The website is easy to navigate. I found the help and the FAQ sections very useful and interactive. We were able to create and share surveys quickly. The best part of the software is the reasonable cost. Cons This is a tough one to answer. Overall the product is a great buy. But here is a suggestion for the product development team that if they can offer a video question type in the surveys, where the responded can share the feelings about a given video content immediately via survey. Review Source Response from ProProfs June 26, 2020 Thank You for sharing your views on ProProfs Survey Maker. NY Nadeem Y. Used the software for: ### "null" August 21, 2017 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.