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Introducing LineLeader by ChildcareCRM. One login gives you absolutely everything you need to run your business and optimize your family experience in one unified platform. Search, manage, and report on pre- and post-enrollment data, making running your business—and your family experience—easier and more convenient. LineLeader delivers full-featured customer relationship management (CRM) software, a parent engagement app, and childcare management software (CMS)— together in one solution.
Provider
ChildcareCRM
Located In
United States
Foundation
1997
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Live Online, In Person, Documentation
Support
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)
Childcare organizations in the US, Australia, and Canada looking for one unified platform to manage their entire childcare business.
Content Source: LineLeader by ChildcareCRM
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LineLeader by ChildcareCRM Reviews
Pros
Overall we have had a good experience with CRM. It is helpful for checking in with families that want to inquire about our center.
We are able to capture potential customers that we had previously thought were not interested anymore. The customer service is outstanding.
It has been INVALUABLE in helping us follow up with all leads and successfully making them RAVING FAN customers. The support staff are patient, knowledgable and quick to respond to our questions.
The support staff is fabulous and they even call us regularly to see if we need any help!!! Training opportunities are ample and it is very easy to use. Makes following up with parents a breeze.
Cons
I am not sure I dislike anything because I have not met any challenging problem.
That we can't back date or put as a lost opprotunity if they haven't put a child on their tour. It may have been tech issues that day.
Teachers were forgetting to tell me about phone calls. Parents would forget their tour times and dates.
Sometimes its hard to navigate through the website without getting kicked out.
"Run my business through it! "
Overall: Run my business from it and we've been growing 60% every year!
Pros: What I like most about childcareCRM is the price for what I do. I've tried Infusion soft before and others. They are great but it would have costed me an arm and a leg to have it customized for my business. Some of the reasons I chose childcareCRM over others was 1. price, 2. how customized it is to my business, 3. they customer service.
Cons: What I like least about childcareCRM. It is not the easiest to have someone trained in. I think the UX could be improved. Nevertheless I still give it a 10/10.
Vendor Response
"Childcare CRM to track leads"
Overall: Overall, I have had excellent experiences with the professionals that work in the customer service department and check to make sure that I am continuing to do well while operating the software.
Pros: I love that this software takes our extensive waitlist and makes it manageable to keep up with correspondence and questions so that those on the waitlist feel like we forgot about them or lost their information. The templates speed up the email process and with it being automated I don't really have to think about it.
Cons: I have had a few struggles with the app connection when trying to use the Childcare CRM app on my phone/iPad. I have had some difficulty with bringing up my to-do list for follow up while working remotely. I can easily remedy this by logging into the full website though.
"Could be More User Friendly"
Overall: We are using ChildCareCRM as our place to manage all incoming leads across our sites. We have been able to integrate with our website which has been good and important. However doesn't necessarily integrate that well or easily with out system that we use to manage families once they are enrolled and attending our schools. Also doesn't display information from our application that well. Overall my experience with ChildCareCRM has been quite good and met most of our needs but I definitely think that it could be better and with more customizations would be able to better meet our needs.
Pros: The organization of leads is good and the layout in which the lead information is provided is simple and straight forward with a clean look. Really like to ability to schedule reports have them come automatically to my email as well as be available once I log in to my account. Also like the ability to conveniently manage and access multiple locations; for someone who is an administrator but sometimes a user at specific locations this is important. Like the bar graph view to get a quick overall look of where each location is at with their leads.
Cons: Don't like that you don't have the ability to add or remove status names/titles, would be better if we were able to customize this to meet our needs. Also don't like that you don't have the ability to manage notifications on a more specific/detailed level versus just on or off. The drip campaign feature is somewhat difficult to figure out and use even after watching the videos provided on the CRM support page. Customer support through the website isn't always super responsive, occasionally takes a significant amount of time or escalation from our account manager before receiving an adequate answer. Also was let down by the actual capabilities of ChildCareFORMS versus what we were told it was going to be able to do. And the implementation process took significantly longer than expected. Merge and duplicate functionality doesn't always work that well or seamlessly especially if its a merge/duplicate across multiple locations.
"Childcare CRM Review from childcare company with 50+ locations "
Overall: We pride ourselves on utilizing the top systems in the industry and believe ChilcareCRM to be one of the best.
Pros: The system is so robust to ensure there is a complete touchpoint process for leads coming in. The whole process to bring a family in and track all of the tasks needed through the process to start the family is great. We use the communication tool as our main way to communicate with families.
Cons: We would like some more options to customize certain categories and a PCI compliance for data/forms.
"Fantastic Software Choice for Child Care Proviers"
Overall: The experience has been good.
Pros: This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.
Cons: The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.
