--- title: "Synchroteam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synchroteam Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/129634/Synchroteam/" page_type: "product" language: "en" --- # Synchroteam Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synchroteam ## What is Synchroteam? Synchroteam’s Field Service Management solution is designed to streamline operations across various industries. From scheduling and dispatching to invoicing and reporting, manage all aspects of your business from one platform. Synchroteam’s mobile app keeps your field technicians connected with real-time updates, job tracking, and easy access to customer history. Get started with a cloud-based system that adapts to your needs—try our free trial and see how Synchroteam can optimize your workflow. ## What is Synchroteam used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Recognitions Shortlist Overall rating Based on 96 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $49 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Inspection / 2025 - Landscape / 2025 - Quoting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Synchroteam alternatives Highest Rated [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (482)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (338)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129634/Synchroteam/alternatives/) ## FAQs about Synchroteam Overview ### What problems does Synchroteam solve? Synchroteam helps field service teams eliminate paper job sheets, manual dispatching, and disconnected scheduling, billing, and technician updates. Service managers, dispatchers, and field engineers use it to assign the right jobs, track inventory and project status, work offline, and speed the path from customer call to completed invoice. Answer based on 30 reviews Overview ### Which roles and teams benefit most from Synchroteam? Synchroteam is most used by business owners, executives, operations leaders, and IT or field service teams that manage mobile workforces. Managers use it to schedule jobs, dispatch technicians, and track service delivery, while administrators and technical staff rely on it to organize customer information, streamline workflows, and improve operational visibility. Answer based on 87 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Synchroteam built for? Synchroteam is built primarily for small businesses, which make up 88% of reviewers, and most often used in Construction at 12%. It also serves enterprises and midsize companies, and appears frequently in Information Technology and Services at 11% and Facilities Services at 10%, alongside field service trades like HVAC, plumbing, and maintenance. Answer based on 96 reviews Features and Usability ### What are the key features of Synchroteam? Synchroteam includes core field service features like scheduling and dispatch management, work order management, billing and invoicing, inventory tracking, and a mobile app with offline access. Differentiator features include GPS map views, route optimization, customizable job reports and forms, plus API and accounting integrations for connected back-office workflows. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? Synchroteam starts at $49 per user/month for the Standard plan, or $31.50 annually; Premium costs 79 monthly or 51 annually. A free version and free trial are available. Reviewers often call the pricing fair for small field service teams, though some find it expensive or too all-in-one for stable pricing. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does Synchroteam integrate with? Synchroteam integrates with Google Calendar, Microsoft Outlook, Xero, and OpenVPN Access Server in reviewer mentions, and its catalog also lists Dynamics 365, QuickBooks Online, Sage Accounting, and Zoho CRM. It connects to 11 platforms overall, covering calendar sync, accounting, CRM, and workflow automation through Zapier. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Synchroteam offer? Synchroteam provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide self-paced learning for reviewing features and setup steps as needed. Answer based on 7 reviews Getting Started and Support ### What customer support options does Synchroteam offer, and how do users rate the experience? Synchroteam offers email/help desk, a knowledge base, and phone support. Users often describe support as quick, helpful, and available when setup or reporting issues arise. Others report uneven experiences, including slower response times, difficulty getting effective assistance, limited after-hours help, and frustration with knowledge-base guidance. Answer based on 15 reviews Scheduling ### How well does Synchroteam handle scheduling and dispatch? Synchroteam makes scheduling and dispatch easier for field service teams with a clear calendar, mobile job assignment, and real-time technician tracking. Small service businesses often find setup quick and daily planning straightforward, though some teams mention limits with recurring jobs, multi-person scheduling, and mobile admin tasks. Answer based on 29 reviews ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) Synchroteam supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected on the go, assign jobs more efficiently, and manage invoices without switching between separate tools, allowing teams to improve response times, reduce admin work, and get paid faster. Mobile Access 4.3 (27) 92.59% of 27 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.5 (25) 80.00% of 25 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Service History 4.1 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 4.4 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Work Order Management 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 3.4 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Synchroteam 158 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Time Capture: Automate recording of time to reduce human error - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Checklists: An itemized to do list that can be edited as tasks are completed - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Failed Inspection Tracking: Track and store information regarding failed inspections - File Storage: Store and access documents, forms, and photos in one centralized place - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Field Service: Intended to be used by field service companies - For HVAC Companies: Software designed specifically for HVAC companies - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - Forms Management: Store, manage and track all forms in a centralized location - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Image Capture: Process images and automatically scan for data - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Key & Lock Management: Establish procedures for monitoring locations of keys - Labor Forecasting: Predict labor requirements based on past and present data/trends - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations - Multiple Projects: Ability to handle several projects simultaneously - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Time Tracking: Track employee and task times without internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Time Tracking: Track employee and task times using internet connection - Overtime Calculation: Manage and record overtime hours for hourly employees - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (82) 4.2 Based on 82 reviews ## Pricing Value for money 4.3 (81) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/129634/Synchroteam/pricing/) Standard $49.00 Per User,Per Month It includes: - Administration and Configuration - API Access - Customer Management - Invoicing - Job Management - Job Scheduling Optimization - Mobile Apps - Real-Time Client Notifications - Resource Management - Unlimited Storage Premium $79.00 Per User,Per Month It includes: - Route Optimization Value for money 4.3 (81) 4.3 Based on 81 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (85) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (85) 4.3 Based on 85 reviews ## User reviews Overall rating 4.4 Based on 96 reviews Filter by rating 5(55) 4(34) 3(4) 2(0) 1(3) Mentioned topic Sorted by most recent Shyam Kishor P. CEO Printing ### "Efficient and reliable field dispatching with a slightly complex interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 1, 2026 Our experience with the software has been highly positive overall. It has effectively centralized our scheduling process and drastically improved our dispatch efficiency. While the mobile layout takes a bit of time for new staff members to learn, its core tracking and work order dispatch functions are incredibly reliable. Pros The maintenance management and scheduling capabilities are fantastic for our field operations. The built-in time tracking makes it incredibly easy for our technicians to log their working hours accurately directly from the job site. It offers true value for money because it keeps our team coordinated, dispatching smoothly, and driving less between service calls. Cons The user interface looks a bit cluttered and takes some getting used to during initial onboarding. There is a noticeable learning curve for setting up custom filters on the dispatch map. We also occasionally experience minor bugs and issues with real-time location syncing when technicians are working in low signal areas. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Antonio S. Operations Manager Environmental Services ### "Simple and Efficient Field Service Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 31, 2026 Overall, my experience with Synchroteam has been very positive. It’s a reliable and easy-to-use platform that helps streamline field service operations without adding unnecessary complexity. The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time. It’s also quick to implement, which makes it a great option for teams that want to start seeing value without a long onboarding process. Also, working with \[sensitive content hidden\] made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses. Pros What I liked most about Synchroteam is how easy it is to organize and manage field operations in one place. The scheduling is very intuitive, and being able to dispatch jobs directly to technicians through the mobile app makes a big difference in day-to-day efficiency. I also appreciate how quickly you can set it up and start using it without a complex onboarding process. Features like job tracking, customer management, and reporting are simple but powerful enough for a growing service business. Overall, it helps save time, reduce manual work, and keep everything more organized. Cons One downside is that some advanced features, like inventory management or deeper integrations, can feel a bit limited depending on your needs. For companies with more complex workflows, there might be a bit of a learning curve or the need for workarounds. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing Synchroteam I chose Synchroteam because it offers a great balance between functionality and simplicity. Compared to other platforms like Jobber or Housecall Pro, it provides the core features needed to manage field operations—such as scheduling, dispatching, and job tracking—without feeling too limited or overly basic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2026 Thank you for your feedback! We are particularly interested in hearing how Synchroteam helps save time, reduce manual work, and keep everything more organized! For more advanced features, be sure to use our online resources or reach out for more help. Thanks again! AM Alejandro M. Chief Security and Investigations ### "Great app for tasks and personel management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Pros Is a very good app for task tracking, it always runs smooth and has a solid building you can trust in Cons The user interface would be better with dark mode (or at least i dont know how to activate it if it already exists) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OT olivier T. directeur Construction ### "Nouveaux utilisateurs, passez votre chemin !" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 28, 2025 J’ai une société de maintenance et de dépannage, et j’utilise l’application Synchroteam depuis 5 ans. L’environnement et l’application en général m’ont toujours convenu, même s’il n’y a eu aucune évolution majeure depuis tout ce temps, malgré une hausse régulière du prix de l’abonnement. Mais depuis environ 5 mois, c’est la catastrophe : bug sur bug, et le service technique est incapable d’apporter une réelle aide. Il faut sans cesse attendre de nouvelles mises à jour qui, au final, créent de nouveaux problèmes sans corriger les anciens. Honnêtement, j’ai l’impression que Synchroteam ne va pas bien, et je pense changer d’application très prochainement. Pros J’ai une société de maintenance et de dépannage, et j’utilise l’application Synchroteam depuis 5 ans avec en moyenne 12 techniciens. L’environnement et l’application en général m’ont toujours convenu, même s’il n’y a eu aucune évolution majeure depuis tout ce temps, malgré une hausse régulière du prix de l’abonnement. Mais depuis environ 5 mois, c’est la catastrophe : bug sur bug, et le service technique est incapable d’apporter une réelle aide. Il faut sans cesse attendre de nouvelles mises à jour qui, au final, créent de nouveaux problèmes sans corriger les anciens. Honnêtement, j’ai l’impression que Synchroteam ne va pas bien, et je pense changer d’application très prochainement. Cons Les SAV sont débordés. bugs sur bugs de mise à jour en mise à jour. Depuis 5 mois rien ne va. La réactivité et le temps de prise en charge était déjà moyen, mais là s'est devenu impraticable. Alternatives considered [Organilog](https://www.capterra.com/p/205662/Organilog/) Reasons for choosing Synchroteam le prix était plus interressant même si moins de fonctions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Davide S. Segreterio Architecture & Planning ### "Il Pilastro Essenziale per la Gestione dei Servizi sul Campo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 Esperienza tutt'ora ottima, specialmente per la nostra e per le imprese in settori come HVAC, elettrico, idraulico, manutenzione e sicurezza, Synchroteam è una soluzione robusta, flessibile e altamente personalizzabile. Offre un ritorno sull'investimento significativo grazie all'ottimizzazione dei flussi di lavoro, al miglioramento della produttività dei tecnici e alla gestione finanziaria centralizzata. È lo strumento ideale per trasformare la complessità della gestione sul campo in un processo efficiente e professionale. Pros Si è affermato come uno strumento indispensabile per qualsiasi azienda che gestisca tecnici e servizi sul campo. È molto più di un semplice software di pianificazione; è una piattaforma completa, basata su cloud, che collega l'ufficio con i team mobili in tempo reale, ottimizzando ogni fase del processo lavorativo. ​Pianificazione e Ottimizzazione Senza Sforzo ​Il cuore pulsante di Synchroteam è la sua funzione di pianificazione e spedizione. La dashboard con la vista a mappa (GPS) permette ai gestori di visualizzare in tempo reale la posizione di tecnici, clienti e percorsi. Questo non solo garantisce la massima efficienza nell'assegnazione dei lavori (trascina e invia rapidamente in base a disponibilità, competenze e vicinanza), ma permette anche di attivare l'ottimizzazione automatica del percorso per minimizzare i tempi di viaggio, riducendo i costi e migliorando i tempi di risposta. L'assegnazione dei lavori multitecnici e la gestione degli interventi ricorrenti (contratti) sono gestiti con una logica impeccabile, riducendo il rischio di conflitti o doppie prenotazioni. Cons Non c'è stata nessuna piccolezza che non mi sia piaciuta, ci siamo trovati benissimo sin dall'inizio! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Ankit K. Software Developer Information Technology and Services ### "Dependable Software for Schedulling and Job Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 27, 2025 I've had a by and large positive encounter with Synchroteam. It made group planning much simpler for me and gave my regullar operations more structure. It spared me an extraordinary amount of work after it was set up, yet some things requirred some time to figure out at to begin with. In spite of the fact that it's not faultless, it's verifiably a dependable tool for field benefit group supervisors. Pros I've been utilising Synchroteam for a while now, and I must say that it has incredibly rearranged field group administration. The work pool spares me time since professionals can fairly take on venttures on their terms, and the drag-and-drop planning is truly helpful. The QuickBooks connect could be a reward, and the portable app functions faultlessly. I also appreciate the client entrance, which, in effect, requires an interface and no login. In general, it's a great instrument in case you need to sparee time annd keep organised, indeed, in spite of the fact that it could be a little pricy and took me a while to figure out how to set up forms. Cons To begin with, a few highlights, such as the admin board and workflow setup, appear a little cumbersome and confusing, and it's a small expensive for little groups. A way better QuickBooks network and less diffficult planning for repeating occupations would have been brillliant. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Cade G. Director of Operations Facilities Services ### "Mehall's Expereience for Synchroteam" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 12, 2024 It's really good, just is need of some more advanced features and lot of growing to do. Steps are going in the right direction. It would be nicer to if they opened it up more to Zapier and the abilities that can be controled Pros The cusomability of the product. We have been using for 3 years and done 3 referrals now. Cons The worst part of Synchroteam is you can't really manage from the field, so for our managers they have to be an Admin to really do anything meaningful as far as change people around and stuff. Also the job pool is SUPER glitchy and needs to be redone so that its easier to pull from and easier to delegate. It would be nice for example if a manager could assign a job to a tech from the job pool in the field. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [Jobber](https://www.capterra.com/p/127994/Jobber/) Reasons for choosing Synchroteam The ease and custom ability to do things. The Recurring is pretty good too. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 27, 2024 Thanks for leaving us your feedback! We appreciate your referrals, as well. :) We will forward your suggestions to our team for inclusion in planning and updates. Thanks for using Syncroteam! EL Engr. Leonilo L. Chief Operating Officer Facilities Services ### "Cost effective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2024 Satisfied and very well effective in our operation Pros Very effective and easy to implement than any application Cons Simple and yet effective very useful in our daily operation Alternatives considered [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Reasons for choosing Synchroteam Very useful and yet effective in our daily requirements Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 26, 2024 Hello Leonilo - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service is very effective and easy to implement. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again! NL Nelson L. Jefe de Servicios Business Supplies and Equipment ### "Aplicación de buen uso" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 May 17, 2024 Pros Planificación y reportería, informes personalizados Cons Integración contable y no poder modificar el diseño del reporte (imagen) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 4, 2024 Hello Nelson - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear you have found our personalized reports helpful. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again! JP John P. Inspector Mechanical or Industrial Engineering ### "PCW Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 16, 2024 a great experience worth referrals to other organisations/users Pros The ease of usage and knowledge transfer to other team members Cons for a beginner, it poses challenges on usage without being trained Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 31, 2024 Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! [View all Reviews](https://www.capterra.com/p/129634/Synchroteam/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Connecteam vs Synchroteam](https://www.capterra.com/compare/129634-153140/Synchroteam-vs-Connecteam)