--- title: "Synchroteam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Synchroteam Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/129634/Synchroteam/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Synchroteam Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Synchroteam ## What is Synchroteam? Synchroteam’s Field Service Management solution is designed to streamline operations across various industries. From scheduling and dispatching to invoicing and reporting, manage all aspects of your business from one platform. Synchroteam’s mobile app keeps your field technicians connected with real-time updates, job tracking, and easy access to customer history. Get started with a cloud-based system that adapts to your needs—try our free trial and see how Synchroteam can optimize your workflow. ## What is Synchroteam used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Recognitions Shortlist Overall rating Based on 96 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Starting price $49 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Inspection / 2025 - Landscape / 2025 - Quoting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Synchroteam alternatives Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (509)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129634/Synchroteam/alternatives/) ## FAQs about Synchroteam Overview ### What problems does Synchroteam solve? Synchroteam solves scattered field-service scheduling, manual dispatching, and delayed job documentation by assigning work through a shared calendar and mobile app. Service managers, dispatchers, and technicians can track jobs, capture photos and signatures, create custom reports, and access past service records for faster invoicing and follow-up. Answer based on 57 reviews Overview ### Which roles and teams benefit most from Synchroteam? Synchroteam is most used by owners, CEOs, directors, and general managers overseeing field-service operations, scheduling, and business performance. Operations and service managers coordinate technician assignments and job progress, while IT administrators and software developers manage system setup, mobile access, and workflow integrations. Office managers support dispatching and customer records. Answer based on 87 reviews Overview ### What company size and industries is Synchroteam built for? Synchroteam is a field service management tool for small businesses, which make up 88% of reviewers, and construction teams at 12%. It also serves enterprises and midsize firms across HVAC, electrical, inspection, pest control, plumbing, maintenance, security, carpet cleaning, and handyman services, with IT services (11%) and facilities services (10%) represented. Answer based on 96 reviews Features and Usability ### What are the key features of Synchroteam? Synchroteam includes core field service features for scheduling and dispatch management, work order tracking, and a mobile app with offline access. It also provides GPS mapping and route optimization for technician coordination, plus customizable job reports, inventory tracking, invoicing, customer management, and API-based accounting integrations. Answer based on 30 reviews Pricing ### How much does it cost and what fees or limitations are included? Synchroteam offers the Standard plan at $49 per user/month, or $31.50 annually; Premium costs 79 monthly or 51 annually. A free version and free trial are available. Standard includes unrestricted feature access, while Premium adds route optimization. Reviewers describe pricing as reasonable for small businesses, though some consider it expensive. Answer based on 17 reviews Integrations ### Which third-party tools and platforms does Synchroteam integrate with? Synchroteam integrates with 11 third-party tools, including Dynamics 365 and Zoho CRM for customer management; Google Calendar and Microsoft Outlook for scheduling; QuickBooks Online, Sage Accounting, Sage X3, and Xero for accounting; Stripe for payments; Microsoft Excel for data handling; and Zapier for connected workflows. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Synchroteam offer? Synchroteam provides live online sessions, documentation, and videos to support getting started. Live online sessions allow guided instruction, documentation offers written reference material for setup and feature review, and videos provide self-paced visual explanations of core functions and workflows. Answer based on 7 reviews Getting Started and Support ### What customer support options does Synchroteam offer, and how do users rate the experience? Synchroteam offers email/help desk, a knowledge base, and phone support. Users often describe support as quick, helpful, and effective for setup, reports, and integrations. However, some report delayed responses, language barriers, limited after-hours assistance, and difficulty finding answers in documentation. Answer based on 15 reviews Scheduling ### How well does Synchroteam handle scheduling and dispatch? Synchroteam makes scheduling and dispatch easier with a calendar, job assignments, real-time technician updates, and mobile access. Field service teams value its quick setup and clear daily planning. However, businesses with complex recurring work, multi-person jobs, or administrators working from the field may find some scheduling workflows restrictive. Answer based on 29 reviews ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Synchroteam supports all three features that reviewers consider most important: **Job Tracking**, **Job Scheduling**, and **Mobile Access**. Together, these capabilities help businesses monitor work in progress, assign jobs more efficiently, and keep field staff connected from any location, allowing teams to respond faster and manage service operations with greater accuracy. Job Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects Scheduling 4.5 (25) 80.00% of 25 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 4.3 (27) 92.59% of 27 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 3.4 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Service History 4.1 (16) 81.25% of 16 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 4.4 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Synchroteam 159 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Time Capture: Automate recording of time to reduce human error - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Checklists: An itemized to do list that can be edited as tasks are completed - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Imaging: Convert paper files into digital images - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Failed Inspection Tracking: Track and store information regarding failed inspections - File Storage: Store and access documents, forms, and photos in one centralized place - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Field Service: Intended to be used by field service companies - For HVAC Companies: Software designed specifically for HVAC companies - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - Forms Management: Store, manage and track all forms in a centralized location - Geographic Maps: Visualize locations on a map - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Image Capture: Process images and automatically scan for data - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Key & Lock Management: Establish procedures for monitoring locations of keys - Labor Forecasting: Predict labor requirements based on past and present data/trends - Leave Tracking: Manage and track employee attendance - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multiple Billing Rates: Different tiers of pricing and billing for different employees and situations - Multiple Projects: Ability to handle several projects simultaneously - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Time Tracking: Track employee and task times without internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Time Tracking: Track employee and task times using internet connection - Overtime Calculation: Manage and record overtime hours for hourly employees - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Sick Leave Tracking: Track and manage sick leave time - Skills Tracking: Track employee skills, competencies, training & qualifications - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Off Requests: Tools that allow employees to request/schedule time off - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.2 (82) 4.2 Based on 82 reviews ## Pricing Value for money 4.3 (81) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/129634/Synchroteam/pricing/) Standard $49.00 Per User,Per Month It includes: - Unlimited Storage - Resource Management - Real-Time Client Notifications - Mobile Apps - Job Scheduling Optimization - Job Management - Invoicing - Customer Management - API Access - Administration and Configuration Premium $79.00 Per User,Per Month It includes: - Route Optimization Value for money 4.3 (81) 4.3 Based on 81 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (85) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (85) 4.3 Based on 85 reviews ## User reviews Overall rating 4.4 Based on 96 reviews Filter by rating Counts reflect reviews available in this feed. 5(55) 4(34) 3(4) 2(0) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer CEO Used the software for: 1-3 years ### "Efficient and reliable field dispatching with a slightly complex interface" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 5, 2026 Our experience with the software has been highly positive overall. It has effectively centralized our scheduling process and drastically improved our dispatch efficiency. While the mobile layout takes a bit of time for new staff members to learn, its core tracking and work order dispatch functions are incredibly reliable. Pros The maintenance management and scheduling capabilities are fantastic for our field operations. The built-in time tracking makes it incredibly easy for our technicians to log their working hours accurately directly from the job site. It offers true value for money because it keeps our team coordinated, dispatching smoothly, and driving less between service calls. Cons The user interface looks a bit cluttered and takes some getting used to during initial onboarding. There is a noticeable learning curve for setting up custom filters on the dispatch map. We also occasionally experience minor bugs and issues with real-time location syncing when technicians are working in low signal areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "Simple and Efficient Field Service Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 2, 2026 Overall, my experience with Synchroteam has been very positive. It’s a reliable and easy-to-use platform that helps streamline field service operations without adding unnecessary complexity. The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time. It’s also quick to implement, which makes it a great option for teams that want to start seeing value without a long onboarding process. Also, working with \[sensitive content hidden\] made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses. Pros What I liked most about Synchroteam is how easy it is to organize and manage field operations in one place. The scheduling is very intuitive, and being able to dispatch jobs directly to technicians through the mobile app makes a big difference in day-to-day efficiency. I also appreciate how quickly you can set it up and start using it without a complex onboarding process. Features like job tracking, customer management, and reporting are simple but powerful enough for a growing service business. Overall, it helps save time, reduce manual work, and keep everything more organized. Cons One downside is that some advanced features, like inventory management or deeper integrations, can feel a bit limited depending on your needs. For companies with more complex workflows, there might be a bit of a learning curve or the need for workarounds. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Chief Used the software for: I used a free trial ### "Great app for tasks and personel management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 28, 2025 Pros Is a very good app for task tracking, it always runs smooth and has a solid building you can trust in Cons The user interface would be better with dark mode (or at least i dont know how to activate it if it already exists) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Segreterio Used the software for: 1-3 years ### "Il Pilastro Essenziale per la Gestione dei Servizi sul Campo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 Esperienza tutt'ora ottima, specialmente per la nostra e per le imprese in settori come HVAC, elettrico, idraulico, manutenzione e sicurezza, Synchroteam è una soluzione robusta, flessibile e altamente personalizzabile. Offre un ritorno sull'investimento significativo grazie all'ottimizzazione dei flussi di lavoro, al miglioramento della produttività dei tecnici e alla gestione finanziaria centralizzata. È lo strumento ideale per trasformare la complessità della gestione sul campo in un processo efficiente e professionale. Pros Si è affermato come uno strumento indispensabile per qualsiasi azienda che gestisca tecnici e servizi sul campo. È molto più di un semplice software di pianificazione; è una piattaforma completa, basata su cloud, che collega l'ufficio con i team mobili in tempo reale, ottimizzando ogni fase del processo lavorativo. ​Pianificazione e Ottimizzazione Senza Sforzo ​Il cuore pulsante di Synchroteam è la sua funzione di pianificazione e spedizione. La dashboard con la vista a mappa (GPS) permette ai gestori di visualizzare in tempo reale la posizione di tecnici, clienti e percorsi. Questo non solo garantisce la massima efficienza nell'assegnazione dei lavori (trascina e invia rapidamente in base a disponibilità, competenze e vicinanza), ma permette anche di attivare l'ottimizzazione automatica del percorso per minimizzare i tempi di viaggio, riducendo i costi e migliorando i tempi di risposta. L'assegnazione dei lavori multitecnici e la gestione degli interventi ricorrenti (contratti) sono gestiti con una logica impeccabile, riducendo il rischio di conflitti o doppie prenotazioni. Cons Non c'è stata nessuna piccolezza che non mi sia piaciuta, ci siamo trovati benissimo sin dall'inizio! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer TSU Used the software for: I used a free trial ### "Seeking Perfection in Field Service Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 10, 2023 Its strengths are definitely its wide range of tools and the ability to manage many parts of the business from a single platform. I have found great value in its integration with other platforms, and the ability to access the app across multiple devices has proven to be a great help in critical situations. Pros I really appreciate that this platform is quite comprehensive in terms of functionality. It offers a variety of tools, from tracking and scheduling to billing and customer relationship management (CRM), all on a single platform. Also, the fact that it is a cloud-based service with mobile apps available for both iOS and Android is definitely a plus. Cons There are certain aspects that I think could be improved. I find its user interface somewhat complicated and unintuitive. It takes some learning time to get used to and be able to take full advantage of all its features. Also, while having a large number of features is considerably helpful, I sometimes find it overwhelming and that can make it more difficult to focus on specific tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ina M. freelancer Used the software for: Less than 1 year ### "great program for keeping track of work schedule and time!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2023 It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything! Pros I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more! Cons sometimes it seems to be a bit difficult to understand some of the features... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Not great, not terrible" 3.0 December 28, 2017 Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward. Pros The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience. Cons Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Operations Manager Used the software for: Less than 1 year ### "I has improve our daily operations in comparison to the manual old fashion way we used to have." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 February 9, 2018 We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better. Pros This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier. Cons I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Social Worker Used the software for: 1-3 years ### "Enables dispatch management in an easier mode " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 31, 2018 The workflow is smooth and manageable Pros There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users Cons In areas where there is slow connection tracking down the various employees can be challenging in that situation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Used the software for: Less than 1 year ### "No Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 8, 2016 I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own ! Pros OK fit all field service software at a fair price Cons NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129634/Synchroteam/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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