# Synchroteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Synchroteam the right Quoting solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129634/Synchroteam/reviews --- Synchroteam 4.4 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Synchroteam Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews AS Antonio S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time.“ March 31, 2026 VG Victor G Project Manager Security and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports.“ May 23, 2023 AS Antonio S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses.“ March 31, 2026 Mv Mark v DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “there is no dutch helpdesk.“ May 15, 2024 MB Maria B Managing DirectorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business.“ May 14, 2024 SR Sydney R PresidentFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.“ May 23, 2023 AS Antonio S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, it helps save time, reduce manual work, and keep everything more organized.“ March 31, 2026 Mv Mark v DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “Not all our employees are good in the English language.“ May 15, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ina M. freelancer Information Technology and Services Used the software for: Less than 6 months ### "great program for keeping track of work schedule and time!" December 27, 2022 5.0 It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything! Pros I've been using for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more! Cons sometimes it seems to be a bit difficult to understand some of the features... Review Source Response from Synchroteam January 10, 2023 Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. DJC David James C. Head of Service Information Technology and Services Used the software for: 2+ years ### "I have brought it into my last 3 companies" May 24, 2023 5.0 I have used in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational. Pros is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training. Cons The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients. Reason for choosing Synchroteam Superior reporting and ability to create jobs that matched our specific requirements. Switched from [Tesseract](https://www.capterra.com/p/209546/Tesseract/) Flexibility and Cost Review Source Response from Synchroteam May 29, 2023 David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. DC Daniel C. Managing Director Automotive Used the software for: 1-2 years ### "Great if you are in the USA or France." September 2, 2022 3.0 When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week. Pros Easyish to use. When you get used to it. Some good features we don't use. Cons Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management. Reason for choosing Synchroteam It fit best on trial for us working with vehicles and multiple sites Review Source Response from Synchroteam September 21, 2022 Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements. JL Joe L. Field Manager Telecommunications Used the software for: Less than 6 months ### "Initial review" June 20, 2019 5.0 Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons Pros Streamlining of my team's dispatching process Cons Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site Reason for choosing Synchroteam Overall cost. Ability to customize. The biggie is the job report template Review Source Response from Synchroteam June 23, 2019 Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. BW Ben W. Tech Consultant Computer Software Used the software for: Less than 6 months ### "Excellent Software with excellent service" August 18, 2019 5.0 Pros The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the support are available immediately. Cons It is a bit hard to understand some of the documentation. Took some time to set up a custom job report Alternatives considered [AI Field Management](https://www.capterra.com/p/169880/Ai-Field-Management/) Reason for choosing Synchroteam Much more robust. Customizable for our needs. Review Source Response from Synchroteam August 21, 2019 Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. CM Carlos M. Business Service Enginner Facilities Services Used the software for: 6-12 months ### "Excelent Product" May 15, 2024 5.0 Pros All modules are important, but the most amazing is the possibility of being an equipment maintenance provider. Cons It seems to me that all the modules that the software manages are useful for the maintenance company or administrator. Review Source Response from Synchroteam June 30, 2024 Hello Carlos - thank you for taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you think we have an excellent product. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again! JP John P. Inspector Mechanical or Industrial Engineering Used the software for: 1-2 years ### "PCW Management " May 16, 2024 5.0 a great experience worth referrals to other organisations/users Pros The ease of usage and knowledge transfer to other team members Cons for a beginner, it poses challenges on usage without being trained Review Source Response from Synchroteam May 31, 2024 Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! AC Abdullatheef C. Service Manager - After Sales Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "User Friendly with supportive " May 15, 2024 5.0 Good, it is need to modify with user aspect. Instead of email mandatory field, Mobile Number must be the mandatory field. After complete the booking, user must be able to view the Job Order number. Pros Tracking Job Orders Scheduling Reporting Easy to modify Cons Booking System Mobile Tracking facility Accounting Invoicing Live Dashboard Review Source Response from Synchroteam May 16, 2024 Thank you, Abdullatheef for reviewing Synchroteam's field service management solution. We are pleased to hear that our reporting is easy to modify. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! William D. Used the software for: 6-12 months ### "No Support" July 27, 2016 1.0 I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own ! Pros OK fit all field service software at a fair price Cons NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off Review Source Response from Synchroteam August 11, 2016 Dear Mr. Davis, I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry. The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email support@synchroteam.com or via our ticketing service available at http://support.synchroteam.com. Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties. We are pleased that you decided to be a customer. Kind regards, Francois. Alejandro T. IT Operations Manager Used the software for: 6-12 months ### "I has improve our daily operations in comparison to the manual old fashion way we used to have." February 8, 2018 4.0 We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to was a big improvement, but there are still a few things that could be better. Pros This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier. Cons I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes. Review Source Response from Synchroteam March 29, 2018 Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency. PR Paul R. Service . instillation engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Surveys and servicing" May 14, 2024 4.0 Going digital has been a success. 1 click I can see if a job has started or has been completed. Pros template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day. Cons Sometimes syncing the reports can take some time but this is usually down to poor signals. Reason for choosing Synchroteam Our sister company was using it at the time. Review Source Response from Synchroteam May 16, 2024 Thank you, Paul for reviewing Synchroteam's field service management solution. We are pleased to hear that our template option is huge help for your day to day operations. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! SM Stoney M. president Automotive Used the software for: 2+ years ### "Good Product and Great support" May 15, 2024 4.0 Very Good support and quick to respond to questions Pros Easy to get a person to communicate with Cons Reports and Training could be improved on Reason for choosing Synchroteam product has lots of features for the fees Review Source Response from Synchroteam May 16, 2024 Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great! Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! VG Victor G. Project Manager Security and Investigations Used the software for: 6-12 months ### "Good but could be better " May 23, 2023 4.0 It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs Pros I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field Cons The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused Review Source Response from Synchroteam May 24, 2023 Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. CA Charles A. Owner Building Materials Used the software for: 6-12 months ### "Great custom field reporting capability" June 28, 2019 5.0 We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures. Pros The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job. Cons The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs. Reason for choosing Synchroteam I was not looking for a built in accounting solution, we use Quickbooks Online and like the features it offers , this integrated with the customer information into Quickbooks, I believe there is an invoicing feature but do not use it. Syncroteam was pretty easy for the tech to use and learn, and the customization and picture storing feature was a plus. Review Source Response from Synchroteam July 2, 2019 Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. IM Ian M. Financial Controller Used the software for: 6-12 months ### "For a field-based service team Synchroteam fits our business extremely well, and is great to use" May 9, 2018 5.0 Pros \- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems Cons It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Review Source Response from Synchroteam May 15, 2018 Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry. LL Lucas L. National Service Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "How Synchroteam change our lives" August 31, 2018 5.0 My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart. Pros \- Simplicity - Functionality - Continuous development - Amazing price! - Self-serving platform I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless. Cons I will add some Asset management features like: - Recording meters readings - Set up alarms with this readings - Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office. - At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen. Review Source Response from Synchroteam September 5, 2018 Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry. MM Marco M. Hard Services Manager Facilities Services Used the software for: 2+ years ### "Customizable system" March 1, 2019 4.0 has been a fundamental tool for our business. It has managed to establish a new working methodology. Pros , is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs. Cons The possibility of doing activities in a massive way is limited to an advanced understanding. Review Source Response from Synchroteam March 6, 2019 Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. LP Liridona P. Project Manager Construction Used the software for: 1-2 years ### "Helps our work run smoother " August 19, 2021 5.0 Pros The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be . Cons The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity. Review Source Response from Synchroteam October 25, 2021 Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. MA Micah A. Owner Construction Used the software for: Less than 6 months ### "Good value for price" July 15, 2020 4.0 Pros Customizable forms and customizable templates were the biggest selling point and are great. Cons Lots of small kinks I can work with, but really frustrating that you can't send a job report from the field (you can choose to automatically send them in a notification, but there's no way to automate or use the mobile version to send reports contingent on receiving payment). Technicians are so limited in their permissions which is not ideal for empowered employees or small shops. For payment options, invoices don't have an option to accept credit cards except keying them in on the backend. Review Source Response from Synchroteam October 25, 2021 Thank you Micah for your feedback on Synchroteam's Field Service Management software. We are happy to hear your construction company has found our customizable features helpful. We apologize for the inconvenience with the Stripe Integration, and our support is on standby to assist with accepting payments through our mobile app and sending job reports. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. BT Benton T. CEO Management Consulting Used the software for: Less than 6 months ### "Used in start up company" June 24, 2020 4.0 It is getting the job done. Pros The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck. Cons There are some common features I would expect to see that aren't there, but I've found work-arounds. Reason for choosing Synchroteam Horrible support from the two smaller platforms, and passed around several times and never got resolution to my problems. Sales force is too expensive and way too much for my small business for now. Review Source Response from Synchroteam June 25, 2020 Thank you Benton for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been able to assist Star Fleet Management and Services during its initial phases of business! We are thrilled to see you are taking advantage of our support, and encourage you to reach out to them for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. CR Chris R. Computer Technician Used the software for: 6-12 months ### "Great for small-medium businesses" March 8, 2018 5.0 Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks. Pros Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management Cons Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it. Review Source Response from Synchroteam March 20, 2018 Thanks for submitting a review, and for mentioning that Synchroteam is great for small-medium businesses. We built Synchroteam with computer repair business like Etron Solutions in mind! Have you seen the new support article we posted about time tracking (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) We think you'll like it! Also, we have an affiliate program, if you¿d like to refer your customers or partners. (https://www.synchroteam.com/affiliates.php) Thanks again for the great feedback! DEM Dana Elena M. Operations Manager Used the software for: ### "our team and our clients like the software. it is pretty easy to understand how to use it. " March 22, 2016 4.0 easy to use, i would recommend it. i like the fact that it constantly improving. there are few things I'm looking forward to be implemented: 1. service contract with SLA 2. reports on SLA met or not met 3. recurring scheduling which can already be assign to service technician 4. report on activities 5. reports per clients and type of clients 6. every time i revise a report all the previous data related to jobs is not showing in the report. these is my feedback. from my technicians, their only issue is the synchronizing which can take up to 30 min even with good coverage. thank you for listening! Review Source Response from Synchroteam May 22, 2018 Thank you Dana Elena for your feedback! We are pleased to hear the employees and clients of German Imaging Technologies Dubai find Synchroteam¿s software easy to use. We appreciate your requests for enhancements on reporting and synchronizing. Please check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases. Our support (https://support.synchroteam.com/) is also available to answer any process related questions, issues you may be facing, or other suggestions for improvements! SH Simon H. IT Manager Used the software for: ### "Easy Implementation / Customisation " March 21, 2016 5.0 Pros : Easy to setup and customise Good scheduling APP on Andriod and iPhone. You literally could be up and running sending jobs to technicians within and hour Fast Customer Service Support Great help with custom form templates API works well with good documentation Very good value for money Cons: The Invoice/Quote could do with being customised by the end user with a template that they can define. Not really a con, but in the APP on the Calendar view upcoming jobs/status could be clearer Review Source Response from Synchroteam May 22, 2018 Thank you Simon for your review of Synchroteam¿s easy to use software. We are pleased to hear that the Armstrong Fluid Technology team has benefitted from our quick setup, customizable options, and helpful customer service. We are happy to know your technicians are taking advantage of the mobile scheduling, and appreciate your feedback on customizing the invoice/ quoting for specific end users. Make sure to check out our blog (https://www.synchroteam.com/blog/) to see the recent updates we have made to improve scheduling/ time tracking, our new mobile application features that help technicians while on the job, and other important releases and best practices. NP Nicholas P. Operations Manager Used the software for: ### "Excellent Field Engineer ERP System, with plenty of additional features" March 9, 2016 4.0 This system does the basics really well, as well as having a number of functions that you would not necessarily expect to find. There are so many customisable features, as well as the API link, meaning it could be use for anything and everything! It has very quickly become a key feature to our business that our customers love. Great support also available to help with any issues or queries. Excellent value for money. Review Source Response from Synchroteam May 22, 2018 Thank you Nicholas for your feedback on using Synchroteam as a solution for your Field Engineer service company. We are pleased to hear that our extensive customizable features and helpful support have provided tremendous value for your team. We are happy to know that even your customers are benefitting from Synchroteam, and encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry. SS Stephen S. IT Construction Used the software for: Less than 6 months ### "Good Tracker" September 5, 2018 5.0 Pros Very good form customization and tracking ability Cons slightly hard to get everything just right Review Source Response from Synchroteam September 6, 2018 Thank you for reviewing Synchroteam Stephen- we are glad our field service management solution has been a satisfactory for the Erlanger Hardware team! We are happy to hear that you have found our form customization and tracking features helpful. We understand every business is unique, and encourage you to reach out to our support team (https://support.synchroteam.com/) to see how we can make Synchroteam fit your business model just right. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.