--- title: "Synchroteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Synchroteam the right Work Order solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129634/Synchroteam/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Synchroteam 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Synchroteam Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Shyam Kishor P CEOPrinting, 2 - 10 employeesUsed the software for: 1-2 years. “The built-in time tracking makes it incredibly easy for our technicians to log their working hours accurately directly from the job site.“ July 1, 2026 Shyam Kishor P CEOPrinting, 2 - 10 employeesUsed the software for: 1-2 years. “We also occasionally experience minor bugs and issues with real-time location syncing when technicians are working in low signal areas.“ July 1, 2026 AS Antonio S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time.“ March 31, 2026 Shyam Kishor P CEOPrinting, 2 - 10 employeesUsed the software for: 1-2 years. “The user interface looks a bit cluttered and takes some getting used to during initial onboarding.“ July 1, 2026 AS Antonio S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses.“ March 31, 2026 VG Victor G Project Manager Security and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports.“ May 23, 2023 AS Antonio S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, it helps save time, reduce manual work, and keep everything more organized.“ March 31, 2026 Mv Mark v DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “there is no dutch helpdesk.“ May 15, 2024 ## Showing most helpful reviews Showing 1-25 of 96 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: 1-3 years ### "Efficient and reliable field dispatching with a slightly complex interface" July 5, 2026 5.0 Our experience with the software has been highly positive overall. It has effectively centralized our scheduling process and drastically improved our dispatch efficiency. While the mobile layout takes a bit of time for new staff members to learn, its core tracking and work order dispatch functions are incredibly reliable. Pros The maintenance management and scheduling capabilities are fantastic for our field operations. The built-in time tracking makes it incredibly easy for our technicians to log their working hours accurately directly from the job site. It offers true value for money because it keeps our team coordinated, dispatching smoothly, and driving less between service calls. Cons The user interface looks a bit cluttered and takes some getting used to during initial onboarding. There is a noticeable learning curve for setting up custom filters on the dispatch map. We also occasionally experience minor bugs and issues with real-time location syncing when technicians are working in low signal areas. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Simple and Efficient Field Service Management" April 2, 2026 5.0 Overall, my experience with Synchroteam has been very positive. It’s a reliable and easy-to-use platform that helps streamline field service operations without adding unnecessary complexity. The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time. It’s also quick to implement, which makes it a great option for teams that want to start seeing value without a long onboarding process. Also, working with \[sensitive content hidden\] made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses. Pros What I liked most about Synchroteam is how easy it is to organize and manage field operations in one place. The scheduling is very intuitive, and being able to dispatch jobs directly to technicians through the mobile app makes a big difference in day-to-day efficiency. I also appreciate how quickly you can set it up and start using it without a complex onboarding process. Features like job tracking, customer management, and reporting are simple but powerful enough for a growing service business. Overall, it helps save time, reduce manual work, and keep everything more organized. Cons One downside is that some advanced features, like inventory management or deeper integrations, can feel a bit limited depending on your needs. For companies with more complex workflows, there might be a bit of a learning curve or the need for workarounds. Review Source R Reviewer Chief Used the software for: I used a free trial ### "Great app for tasks and personel management" November 28, 2025 5.0 Pros Is a very good app for task tracking, it always runs smooth and has a solid building you can trust in Cons The user interface would be better with dark mode (or at least i dont know how to activate it if it already exists) Review Source R Reviewer Segreterio Used the software for: 1-3 years ### "Il Pilastro Essenziale per la Gestione dei Servizi sul Campo " November 26, 2025 5.0 Esperienza tutt'ora ottima, specialmente per la nostra e per le imprese in settori come HVAC, elettrico, idraulico, manutenzione e sicurezza, Synchroteam è una soluzione robusta, flessibile e altamente personalizzabile. Offre un ritorno sull'investimento significativo grazie all'ottimizzazione dei flussi di lavoro, al miglioramento della produttività dei tecnici e alla gestione finanziaria centralizzata. È lo strumento ideale per trasformare la complessità della gestione sul campo in un processo efficiente e professionale. Pros Si è affermato come uno strumento indispensabile per qualsiasi azienda che gestisca tecnici e servizi sul campo. È molto più di un semplice software di pianificazione; è una piattaforma completa, basata su cloud, che collega l'ufficio con i team mobili in tempo reale, ottimizzando ogni fase del processo lavorativo. ​Pianificazione e Ottimizzazione Senza Sforzo ​Il cuore pulsante di Synchroteam è la sua funzione di pianificazione e spedizione. La dashboard con la vista a mappa (GPS) permette ai gestori di visualizzare in tempo reale la posizione di tecnici, clienti e percorsi. Questo non solo garantisce la massima efficienza nell'assegnazione dei lavori (trascina e invia rapidamente in base a disponibilità, competenze e vicinanza), ma permette anche di attivare l'ottimizzazione automatica del percorso per minimizzare i tempi di viaggio, riducendo i costi e migliorando i tempi di risposta. L'assegnazione dei lavori multitecnici e la gestione degli interventi ricorrenti (contratti) sono gestiti con una logica impeccabile, riducendo il rischio di conflitti o doppie prenotazioni. Cons Non c'è stata nessuna piccolezza che non mi sia piaciuta, ci siamo trovati benissimo sin dall'inizio! Review Source R Reviewer TSU Used the software for: I used a free trial ### "Seeking Perfection in Field Service Management" July 10, 2023 4.0 Its strengths are definitely its wide range of tools and the ability to manage many parts of the business from a single platform. I have found great value in its integration with other platforms, and the ability to access the app across multiple devices has proven to be a great help in critical situations. Pros I really appreciate that this platform is quite comprehensive in terms of functionality. It offers a variety of tools, from tracking and scheduling to billing and customer relationship management (CRM), all on a single platform. Also, the fact that it is a cloud-based service with mobile apps available for both iOS and Android is definitely a plus. Cons There are certain aspects that I think could be improved. I find its user interface somewhat complicated and unintuitive. It takes some learning time to get used to and be able to take full advantage of all its features. Also, while having a large number of features is considerably helpful, I sometimes find it overwhelming and that can make it more difficult to focus on specific tasks. Review Source Ina M. freelancer Used the software for: Less than 1 year ### "great program for keeping track of work schedule and time!" January 6, 2023 5.0 It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything! Pros I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more! Cons sometimes it seems to be a bit difficult to understand some of the features... Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Not great, not terrible" December 28, 2017 3.0 Price was the winning factor to why I started using this product. The sales team did a good job of presenting the potential of the product but a poor job of explaining the shortcomings that would become discovered in my first month of using it. Overall I'm not terribly happy with the investment and I won't be using it long-term. Unsure what I will move to going forward. Pros The cost isn't terrible for what you can do. There are some interesting features that some might find really useful. It's quite customizable, so if the features are useful the level to which you can get with the tools such as reports can be quite the positive experience. Cons Pricing is in euro which makes the fluctuation of costs due to rising/falling dollar rates difficult to anticipate how much is withdrawn each month. I've run into some glitches/issues when setting up reports that don't function as intended. The workflow for setting up very dynamic reports is terrible. The UI feels clunky. Pages don't load live changes made to progression of jobs and there is a lot of work that could have been done better. I feel like I've paid for a platform that was developed in the 1980's and hasn't been updated since. Like it was the beta of someone's project that was never finished, but now is being marketed as a completed product. It feels old, poorly managed, poorly supported, and like there is a general lack of care around what the end product looks like, does, and how it functions. Review Source R Reviewer IT Operations Manager Used the software for: Less than 1 year ### "I has improve our daily operations in comparison to the manual old fashion way we used to have." February 9, 2018 4.0 We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better. Pros This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier. Cons I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes. Review Source R Reviewer Social Worker Used the software for: 1-3 years ### "Enables dispatch management in an easier mode " May 31, 2018 4.0 The workflow is smooth and manageable Pros There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users Cons In areas where there is slow connection tracking down the various employees can be challenging in that situation Review Source R Reviewer Used the software for: Less than 1 year ### "No Support" August 8, 2016 1.0 I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own ! Pros OK fit all field service software at a fair price Cons NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off Review Source R Reviewer Inventory Manager Used the software for: Less than 1 year ### "Straight forward and easy to utilize." December 7, 2018 4.0 Pros This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility. Cons Lack of technical support. If you are in the field and you come across issues you need to have good help readily available. Review Source Cristiano A. CEO Used the software for: Less than 1 year ### "Excellent tool for managing teams" November 13, 2018 5.0 The Syncroteam improved our operation and help us to manage better our field team. Pros The features and the facility to customize for our operation. Cons The support in brazil and the tool doesn't have a BI tool. Review Source R Reviewer Coordinador de Redes Used the software for: Less than 1 year ### "Excellent work tool excellent performance and excellent competition in the market " May 1, 2018 4.0 Pros Easy to use and very flexible work planning tools with multiple platform options, A fair price for what it offers Cons We have no problem with this platform are only small things to improve and update as for example the search for serial numbers Review Source R Reviewer Ingeniero de Proyectos Used the software for: Less than 1 year ### "software very useful to control the work" April 24, 2018 4.0 the work performance has improved since we started using this software, we are more efficient Pros we save paper, it is easy to use, excellent work planning tools and good use to the calendar it can be related to other platforms to maximize labor efficiency Cons there is no failure as in specific only things to improve as the search for the serial number, but we trust that the company will improve Review Source R Reviewer Service delivery manager Used the software for: 1-3 years ### "very good engineering software" May 16, 2024 5.0 I am not the most computer literate of people, but found that synchroteam is easy to use Pros responsive, ease of use, ability to set own parameters Cons I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "Good but could be better " May 24, 2023 4.0 It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs Pros I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field Cons The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused Review Source R Reviewer President Used the software for: Less than 1 year ### "Robust API and ease of use with underformed Mobile app" May 24, 2023 4.0 We have digitized our work order intake and scheduling. Pros Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs. Cons Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks. Review Source R Reviewer Inspector Used the software for: 1-3 years ### "PCW Management " May 31, 2024 5.0 a great experience worth referrals to other organisations/users Pros The ease of usage and knowledge transfer to other team members Cons for a beginner, it poses challenges on usage without being trained Review Source R Reviewer Financial Controller Used the software for: Less than 1 year ### "For a field-based service team Synchroteam fits our business extremely well, and is great to use" May 14, 2018 5.0 Pros \- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems Cons It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam Review Source R Reviewer Field Services Ops Manager Used the software for: Less than 1 year ### " Overall Good. Nice to see aesthetic and time keeping updates." May 21, 2018 4.0 Pros 1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group. Cons My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" . Review Source R Reviewer Business Service Enginner Used the software for: Less than 1 year ### "Excelent Product" June 30, 2024 5.0 Pros All modules are important, but the most amazing is the possibility of being an equipment maintenance provider. Cons It seems to me that all the modules that the software manages are useful for the maintenance company or administrator. Review Source R Reviewer Project Manager Used the software for: 1-3 years ### "Helps our work run smoother " August 23, 2021 5.0 Pros The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be . Cons The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity. Review Source R Reviewer Services Director Used the software for: Less than 1 year ### "Synchroteam review" March 6, 2019 5.0 Very good Pros The ability to manage digital reports and quotations directly from the Cell phone. Cons not being able to include a check list besides the report template. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Used in start up company" June 25, 2020 4.0 It is getting the job done. Pros The platform works well out of the box. There is a small about of setup to do, but lots of support if you get stuck. Cons There are some common features I would expect to see that aren't there, but I've found work-arounds. Review Source R Reviewer Computer Technician Used the software for: Less than 1 year ### "Great for small-medium businesses" March 9, 2018 5.0 Because time is money, drive up your returns by knowing how much time your team spends on jobs, travel, breaks. Pros Great for Automated Scheduling, Automatic Reminders, Calendar Management, Digital Signage, Document Management, Employee Databases, Employee Scheduling, Group Scheduling, Import / Export Data, Multi-Language, Reporting, Resource Management, and Task Management Cons Need Mac but 3rd Party Calendar Syncing, Accounting Integration, Client Website Integration, Email Integration, and Mobile Access are worth it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.