--- title: "Page 2 | Synchroteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Synchroteam the right Professional Services Automation solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/129634/Synchroteam/reviews/?page=2" page_type: "reviews" language: "en" --- Synchroteam 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Page 2 - Reviews of Synchroteam ## Showing most helpful reviews Showing 26-50 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shyam Kishor P. CEO Printing Used the software for: 1-2 years ### "Efficient and reliable field dispatching with a slightly complex interface" July 1, 2026 5.0 Our experience with the software has been highly positive overall. It has effectively centralized our scheduling process and drastically improved our dispatch efficiency. While the mobile layout takes a bit of time for new staff members to learn, its core tracking and work order dispatch functions are incredibly reliable. Pros The maintenance management and scheduling capabilities are fantastic for our field operations. The built-in time tracking makes it incredibly easy for our technicians to log their working hours accurately directly from the job site. It offers true value for money because it keeps our team coordinated, dispatching smoothly, and driving less between service calls. Cons The user interface looks a bit cluttered and takes some getting used to during initial onboarding. There is a noticeable learning curve for setting up custom filters on the dispatch map. We also occasionally experience minor bugs and issues with real-time location syncing when technicians are working in low signal areas. Review Source AS Antonio S. Operations Manager Environmental Services Used the software for: 2+ years ### "Simple and Efficient Field Service Management" March 31, 2026 5.0 Overall, my experience with Synchroteam has been very positive. It’s a reliable and easy-to-use platform that helps streamline field service operations without adding unnecessary complexity. The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time. It’s also quick to implement, which makes it a great option for teams that want to start seeing value without a long onboarding process. Also, working with \[sensitive content hidden\] made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses. Pros What I liked most about Synchroteam is how easy it is to organize and manage field operations in one place. The scheduling is very intuitive, and being able to dispatch jobs directly to technicians through the mobile app makes a big difference in day-to-day efficiency. I also appreciate how quickly you can set it up and start using it without a complex onboarding process. Features like job tracking, customer management, and reporting are simple but powerful enough for a growing service business. Overall, it helps save time, reduce manual work, and keep everything more organized. Cons One downside is that some advanced features, like inventory management or deeper integrations, can feel a bit limited depending on your needs. For companies with more complex workflows, there might be a bit of a learning curve or the need for workarounds. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Synchroteam I chose Synchroteam because it offers a great balance between functionality and simplicity. Compared to other platforms like Jobber or Housecall Pro, it provides the core features needed to manage field operations—such as scheduling, dispatching, and job tracking—without feeling too limited or overly basic. Review Source Response from Synchroteam April 21, 2026 Thank you for your feedback! We are particularly interested in hearing how Synchroteam helps save time, reduce manual work, and keep everything more organized! For more advanced features, be sure to use our online resources or reach out for more help. Thanks again! DS Davide S. Segreterio Architecture & Planning Used the software for: 1-2 years ### "Il Pilastro Essenziale per la Gestione dei Servizi sul Campo " October 23, 2025 5.0 Esperienza tutt'ora ottima, specialmente per la nostra e per le imprese in settori come HVAC, elettrico, idraulico, manutenzione e sicurezza, Synchroteam è una soluzione robusta, flessibile e altamente personalizzabile. Offre un ritorno sull'investimento significativo grazie all'ottimizzazione dei flussi di lavoro, al miglioramento della produttività dei tecnici e alla gestione finanziaria centralizzata. È lo strumento ideale per trasformare la complessità della gestione sul campo in un processo efficiente e professionale. Pros Si è affermato come uno strumento indispensabile per qualsiasi azienda che gestisca tecnici e servizi sul campo. È molto più di un semplice software di pianificazione; è una piattaforma completa, basata su cloud, che collega l'ufficio con i team mobili in tempo reale, ottimizzando ogni fase del processo lavorativo. ​Pianificazione e Ottimizzazione Senza Sforzo ​Il cuore pulsante di Synchroteam è la sua funzione di pianificazione e spedizione. La dashboard con la vista a mappa (GPS) permette ai gestori di visualizzare in tempo reale la posizione di tecnici, clienti e percorsi. Questo non solo garantisce la massima efficienza nell'assegnazione dei lavori (trascina e invia rapidamente in base a disponibilità, competenze e vicinanza), ma permette anche di attivare l'ottimizzazione automatica del percorso per minimizzare i tempi di viaggio, riducendo i costi e migliorando i tempi di risposta. L'assegnazione dei lavori multitecnici e la gestione degli interventi ricorrenti (contratti) sono gestiti con una logica impeccabile, riducendo il rischio di conflitti o doppie prenotazioni. Cons Non c'è stata nessuna piccolezza che non mi sia piaciuta, ci siamo trovati benissimo sin dall'inizio! Review Source oT olivier T. directeur Construction Used the software for: 2+ years ### "Nouveaux utilisateurs, passez votre chemin !" October 28, 2025 1.0 J’ai une société de maintenance et de dépannage, et j’utilise l’application Synchroteam depuis 5 ans. L’environnement et l’application en général m’ont toujours convenu, même s’il n’y a eu aucune évolution majeure depuis tout ce temps, malgré une hausse régulière du prix de l’abonnement. Mais depuis environ 5 mois, c’est la catastrophe : bug sur bug, et le service technique est incapable d’apporter une réelle aide. Il faut sans cesse attendre de nouvelles mises à jour qui, au final, créent de nouveaux problèmes sans corriger les anciens. Honnêtement, j’ai l’impression que Synchroteam ne va pas bien, et je pense changer d’application très prochainement. Pros J’ai une société de maintenance et de dépannage, et j’utilise l’application Synchroteam depuis 5 ans avec en moyenne 12 techniciens. L’environnement et l’application en général m’ont toujours convenu, même s’il n’y a eu aucune évolution majeure depuis tout ce temps, malgré une hausse régulière du prix de l’abonnement. Mais depuis environ 5 mois, c’est la catastrophe : bug sur bug, et le service technique est incapable d’apporter une réelle aide. Il faut sans cesse attendre de nouvelles mises à jour qui, au final, créent de nouveaux problèmes sans corriger les anciens. Honnêtement, j’ai l’impression que Synchroteam ne va pas bien, et je pense changer d’application très prochainement. Cons Les SAV sont débordés. bugs sur bugs de mise à jour en mise à jour. Depuis 5 mois rien ne va. La réactivité et le temps de prise en charge était déjà moyen, mais là s'est devenu impraticable. Alternatives considered [Organilog](https://www.capterra.com/p/205662/Organilog/) Reason for choosing Synchroteam le prix était plus interressant même si moins de fonctions Review Source AK Ankit K. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Dependable Software for Schedulling and Job Management" July 27, 2025 4.0 I've had a by and large positive encounter with Synchroteam. It made group planning much simpler for me and gave my regullar operations more structure. It spared me an extraordinary amount of work after it was set up, yet some things requirred some time to figure out at to begin with. In spite of the fact that it's not faultless, it's verifiably a dependable tool for field benefit group supervisors. Pros I've been utilising Synchroteam for a while now, and I must say that it has incredibly rearranged field group administration. The work pool spares me time since professionals can fairly take on venttures on their terms, and the drag-and-drop planning is truly helpful. The QuickBooks connect could be a reward, and the portable app functions faultlessly. I also appreciate the client entrance, which, in effect, requires an interface and no login. In general, it's a great instrument in case you need to sparee time annd keep organised, indeed, in spite of the fact that it could be a little pricy and took me a while to figure out how to set up forms. Cons To begin with, a few highlights, such as the admin board and workflow setup, appear a little cumbersome and confusing, and it's a small expensive for little groups. A way better QuickBooks network and less diffficult planning for repeating occupations would have been brillliant. Review Source CG Cade G. Director of Operations Facilities Services Used the software for: 2+ years ### "Mehall's Expereience for Synchroteam" December 12, 2024 5.0 It's really good, just is need of some more advanced features and lot of growing to do. Steps are going in the right direction. It would be nicer to if they opened it up more to Zapier and the abilities that can be controled Pros The cusomability of the product. We have been using for 3 years and done 3 referrals now. Cons The worst part of Synchroteam is you can't really manage from the field, so for our managers they have to be an Admin to really do anything meaningful as far as change people around and stuff. Also the job pool is SUPER glitchy and needs to be redone so that its easier to pull from and easier to delegate. It would be nice for example if a manager could assign a job to a tech from the job pool in the field. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Synchroteam The ease and custom ability to do things. The Recurring is pretty good too. Review Source Response from Synchroteam December 27, 2024 Thanks for leaving us your feedback! We appreciate your referrals, as well. :) We will forward your suggestions to our team for inclusion in planning and updates. Thanks for using Syncroteam! DJC David James C. Head of Service Information Technology and Services Used the software for: 2+ years ### "I have brought it into my last 3 companies" May 24, 2023 5.0 I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational. Pros Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training. Cons The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients. Reason for choosing Synchroteam Superior reporting and ability to create jobs that matched our specific requirements. Switched from [Tesseract](https://www.capterra.com/p/209546/Tesseract/) Flexibility and Cost Review Source Response from Synchroteam May 29, 2023 David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Robert Y. Owner/Head Tech Information Technology and Services Used the software for: Less than 6 months ### "Efficient. Informative. Useful" February 22, 2017 5.0 I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it. Pros Good Inventory Good presentation of information Good mobile app Easy to use Customization Cons missing some features, for example can't search by serial number Review Source Response from Synchroteam May 1, 2018 Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases! CE CLAUDIA E. INGENIERA EN ADMINISTRACION DE EMPRESAS Food & Beverages Used the software for: 2+ years ### "EXELENTE SOFWARE DE PROGRAMACION Y LOGISTICA " May 14, 2024 5.0 ES UNA HERRAMIENTA MUY FACIL DE UTILIZAR LA CUAL PERMITE TENER VISUALIZACION EN TIEMPO REAL DE TODOS LOS TRABAJOS QUE SE ESTAN EJECUTANDO. Pros ES UN SOFWARE MUY COMPLETO CON EL CUAL SE PUEDE ASIGNAR TRABAJOS A NUESTROS TECNICOS PARA QUE REPORTEN FALLAS EN LOS EQUIPOS EN TIEMPO REAL Cons EN OCACIONES LOS TECNICOS TIENEN PROBLEMAS AL SINCRONIZAR UN SERVICIO. Reason for choosing Synchroteam NOS DIMOS CUENTA QUE ESTA HERRAMIENTA ERA MUCHO MAS COMPLETA Y SE ACOMODA DE MEJOR FORMA A NUESTRAS NECESIDADES Switched from [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) NOS DIMOS CUANTA QUE ESTA HERRAMIENTA ERA MUCHO MAS COMPLETA Y SE ACOMODAVA DE MEJOR FORMA A NUESTRAS NECESIDADES Review Source Response from Synchroteam May 16, 2024 Hello Claudia - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is happy to hear that this solution provides excellent programming and logistics. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again! DC Daniel C. Managing Director Automotive Used the software for: 1-2 years ### "Great if you are in the USA or France." September 2, 2022 3.0 When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week. Pros Easyish to use. When you get used to it. Some good features we don't use. Cons Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management. Reason for choosing Synchroteam It fit best on trial for us working with vehicles and multiple sites Review Source Response from Synchroteam September 21, 2022 Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements. FB Felix B. IT Technican Information Technology and Services Used the software for: 2+ years ### "Easy Field service" May 14, 2024 5.0 I work with synchroteam since a few years and the overall experience ist very good. There were nearly no outtages and the Support ist very quick and helpful. Pros An easy tool for nearly all kinds of Field service Jobs or similiar Jobs like electrical Installations. Nearly fully customizable Reports. You can create a very professional documentation of your work Cons A few functions are Missing for me: - read-only Text Type at Job Report Templates - Not enough report/ export functions for parts (e.g. a summary how many parts of a specific type are used totally in a specific time) - the designing of own report templates can be a bit difficult. - a more complex access management would be great, e.g. to set which job types or which parts categories are visible for a specific user Alternatives considered [mfr field service management](https://www.capterra.com/p/129170/Mobile-Field-Report/)[Praxedo](https://www.capterra.com/p/141813/Praxedo/) Reason for choosing Synchroteam Most functions and best customizable for lowest price. The possibility to book monthly is very good for short projects. Review Source Response from Synchroteam May 16, 2024 Thank you, Felix for reviewing Synchroteam's field service management solution. We are pleased to hear you enjoy the customizable reports. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! RG Rita G. Administrator Construction Used the software for: 2+ years ### "One of the best scheduling platforms out there!" May 14, 2024 5.0 I like the platform a lot. I wish we utilized more of the features. and I do wish they integrated with a payroll/HR platform. I'm aware there is an open API but not many payroll platforms have heard of Synchroteam. Pros Scheduling tools & Time management. All of the data for previous calls are saved. The reporting for the service work provided is a great tool we use quite often. Cons Some app issues. The astrict symbol when searching for customers. Alternatives considered [WeSuite](https://www.capterra.com/p/144442/WeSuite/) Reason for choosing Synchroteam Offered a more cost effective solution for what we were looking for and an overall simplex platform. Review Source Response from Synchroteam May 16, 2024 Hi Rita - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you feel we are one of the best scheduling platforms. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again! AC Abdullatheef C. Service Manager - After Sales Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "User Friendly with supportive " May 15, 2024 5.0 Good, it is need to modify with user aspect. Instead of email mandatory field, Mobile Number must be the mandatory field. After complete the booking, user must be able to view the Job Order number. Pros Tracking Job Orders Scheduling Reporting Easy to modify Cons Booking System Mobile Tracking facility Accounting Invoicing Live Dashboard Review Source Response from Synchroteam May 16, 2024 Thank you, Abdullatheef for reviewing Synchroteam's field service management solution. We are pleased to hear that our reporting is easy to modify. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! DL Daniel L. Service Manager Machinery Used the software for: 2+ years ### "Syncroteam for Field service" October 4, 2023 4.0 The overall experience is very good. The system is quite easy to configure and to use. Local partner in Sweden that introduced the system to our company. Pros It was very easy to set up and configure. Both for the service coordinator in the office and for the service technicians on the field. Cons The reports are directly created in pdf-format. Possibility to create a word-document is missing. Review Source Response from Synchroteam October 13, 2023 Daniel, thank you for reviewing Synchroteam's field service management solution. We are pleased to hear that set up was easy for your office team and technicians in the field. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. FL Freddy L. Administrateur Computer Hardware Used the software for: 2+ years ### "Indispensable" May 15, 2024 4.0 Pros La simplicité et le confort d'utilisation Cons Il nous manque un système de ticketing intégré pour gérer les appels téléphoniques Alternatives considered [Praxedo](https://www.capterra.com/p/141813/Praxedo/) Reason for choosing Synchroteam Le contact avec un commercial et la démonstration en ligne très explicite Review Source Response from Synchroteam May 16, 2024 Thank you, Freddy for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has become essential for you. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again. CR Carlos R. Ing. Mecánico Construction Used the software for: 1-2 years ### "constancia de trabajo " May 14, 2024 4.0 en mi experiencia es de regular a buena, porque me falta comprender mejor como se maneja el programa Pros la simplificación de mis actividades y la programacion del trabajo Cons lagunos detalles de como se puede aprnder a manejare de modo mas eficiente Reason for choosing Synchroteam a la mejor porque me pueda a daptar mejor Review Source Response from Synchroteam May 16, 2024 Thank you, Carlos for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped to simplify your work scheduling. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. FR Federico R. Research and Development Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Synchroteam experience" May 15, 2024 5.0 Pros The software is very useful to us in tracking the jobs of our service team and monitoring their activities. Cons I like the least about synchroteam is the time tracking Review Source Response from Synchroteam May 16, 2024 Thank you Federico for your excellent review of Synchroteam's field service management solution. We are so glad to hear you are taking advantage of our "tracking jobs" feature. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! LM Lorena M. Mantenimiento y puesta en marcha Business Supplies and Equipment Used the software for: 2+ years ### "Servicio excelente " May 14, 2024 5.0 Pros Todo es una herramienta de trabajo muy importante a la hora de realizar nuestras labores Cons Los mantenimientos algunos de ellos han interrupido nuestras labores Review Source Response from Synchroteam May 16, 2024 Hello Lorena - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear our service has been excellent during your experience. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again! MV Mark V. Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Synchro team enabled us to optimise our service planning" May 15, 2024 3.0 Good experience. helpdesk responds as expected Pros Easy to create a new user, without any costs Cons there is no dutch helpdesk. Not all our employees are good in the English language. Review Source Response from Synchroteam May 16, 2024 Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. MB Maria B. Managing Director Facilities Services Used the software for: 2+ years ### "Excellent field service management and scheduling software" May 14, 2024 5.0 We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better. Pros Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets. Cons Would like to have a better solutions for recurring jobs that should not be scheduled on weekends. Review Source Response from Synchroteam May 16, 2024 Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. KJ KHADIJA J. RESPONSABLE ADMINISTRATIVE Construction Used the software for: 6-12 months ### "client mécontent" May 14, 2024 1.0 expérience très décevante, nous avons d'autres applications que nous utilisons au sein de l'entreprise mais vous êtes les seuls à nous avoir vendu une boite à outils vides je pense la partie commerciale est à revoir Pros aucun point positif, j'ai perdu énormément de temps Cons nous avons passé plus d'un an à essayer de mettre en place votre produit vendu complètement vide, et nous avons laissé abandonné nous avons payé pour un produit que nous n'avons jamais utilisé je pense que vous prenez vos clients pour des informaticiens Review Source Response from Synchroteam May 16, 2024 Hello. Thank you for your time reviewing Synchroteam's field service management solution. We apologize you had this experience with our product and certainly do not want our customers to feel like their time was wasted. Please reach out to your sales representative as we would be happy to work with you to make sure you feel like you are getting the most out of our product. Thank you again for telling us about your experience. RV Reinoudt V. Managing Partner Information Technology and Services Used the software for: 1-2 years ### "Very helpful" November 5, 2019 5.0 We helped Future Connections select, implement & migrate to ST from an outdated FMS. It was an easy switch, because FC's processes are well supported by ST. The planning is now more efficient and the efficiency of the field team has also increased significantly. The capability to monitor progress has improved, as has the ability to support last minute changes Pros It is simple, crisp & very functional. Well documented and easy to set up. Open and easy to integrate with partners and own applications. Cons The color schemes of the planboard could be easier on the eyes. Reason for choosing Synchroteam ORTEC has a very elaborate scheduling algorithm. But that was not really necessary. ST won based on price/performance. Review Source Response from Synchroteam November 7, 2019 Thank you Reinoudt for reviewing Synchroteam's field service management solution. We are pleased to hear The RMO company has found our FSM easy to set up, use, and integrate with partners and other applications. We are glad to know the Future Connections team has benefited from our solution as well, and that everything from planning to supporting last minute changes has become more efficient. Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. SM Stoney M. president Automotive Used the software for: 2+ years ### "Good Product and Great support" May 15, 2024 4.0 Very Good support and quick to respond to questions Pros Easy to get a person to communicate with Cons Reports and Training could be improved on Reason for choosing Synchroteam product has lots of features for the fees Review Source Response from Synchroteam May 16, 2024 Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great! Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! CA Charles A. Owner Building Materials Used the software for: 6-12 months ### "Great custom field reporting capability" June 28, 2019 5.0 We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures. Pros The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job. Cons The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs. Reason for choosing Synchroteam I was not looking for a built in accounting solution, we use Quickbooks Online and like the features it offers , this integrated with the customer information into Quickbooks, I believe there is an invoicing feature but do not use it. Syncroteam was pretty easy for the tech to use and learn, and the customization and picture storing feature was a plus. Review Source Response from Synchroteam July 2, 2019 Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. PR Paul R. Service . instillation engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Surveys and servicing" May 14, 2024 4.0 Going digital has been a success. 1 click I can see if a job has started or has been completed. Pros template option is a big help, you can choose which template to use for a variety of jobs. Customer reports can be sent the same day. Cons Sometimes syncing the reports can take some time but this is usually down to poor signals. Reason for choosing Synchroteam Our sister company was using it at the time. Review Source Response from Synchroteam May 16, 2024 Thank you, Paul for reviewing Synchroteam's field service management solution. We are pleased to hear that our template option is huge help for your day to day operations. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.