--- title: "Service Proz Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Service Proz Software - reviews, pricing plans, popular comparisons to other Order Management products and more." source_url: "https://www.capterra.com/p/129723/Service-Proz/" page_type: "product" language: "en" --- # Service Proz Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Service Proz ## What is Service Proz? Service Proz allows your small business to run just as efficiently as a large corporation. Utilizing our CRM you can create a professional estimate, convert to a work order, schedule to the calendar, and complete the work order. All data including images, notes, messaging and money are stored in history. Our SMS message center allows constant communication with customers and technicians utilizing our desktop and mobile app. Other features include tracking inventory, reporting and invoicing. ## What is Service Proz used for? [Roofing](https://www.capterra.com/roofing-software/)[Handyman](https://www.capterra.com/handyman-software/)[Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Service Proz?[Manage this product listing](https://www.g2.com/products/service-proz/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Service Proz 5.0 (11) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $50 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (11) Ease Of Use 4.6 (1,446) Value For Money 5.0 (10) Value For Money 4.4 (1,249) Customer Service 5.0 (11) Customer Service 4.6 (1,399) ## Service Proz alternatives [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,746)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Service Proz Overview ### Which roles and teams benefit most from Service Proz? Service Proz is most used by business owners, executives, and operations teams in service-based trades who need visibility into scheduling, job progress, and customer activity. Coordinators, ordering specialists, and warranty or front-office staff rely on it to manage installations, track orders, handle service requests, and keep daily workflows organized. Answer based on 11 reviews Overview ### What company size and specific industries is Service Proz built for? Service Proz is designed for service companies of any size that need to track sales, estimates, work orders, and scheduling. It fits businesses in field service and other service-based industries that rely on mobile access to connect office staff with workers in the field. Features and Usability ### What are the key features of Service Proz? Service Proz offers work order management, scheduling, dispatch management, and automated scheduling for field jobs. It also includes billing and invoicing, quotes and estimates, payment processing, and payment collection in the field, plus CRM, customer database, service history, time tracking, inventory management, and technician management. Getting Started and Support ### What training and onboarding options does Service Proz offer? Service Proz provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars can cover group learning, documentation offers written reference material, and videos provide self-paced review. Getting Started and Support ### What customer support options does Service Proz offer? Service Proz provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. No reviewer feedback about support is available in the catalog data, so support experience details such as response time, helpfulness, or common frustrations cannot be assessed from user comments. ## Features AI summary Based on 4,034 Order Management reviews Not all Field Service Management products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Service Proz includes **Mobile Access**, which gives field teams the ability to view updates and manage work while away from the office. However, it does not offer **Job Tracking** or **Job Scheduling**. Instead, it provides **Customer Database** (**66%**) and **Scheduling** (**61%**), which can help businesses keep customer information organized and coordinate appointments more efficiently, helping teams stay informed and respond faster in day-to-day service operations. Accounting Integration Integrate with a third-party accounting system Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. Service Proz 43 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar: A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. - Checklists: An itemized to do list that can be edited as tasks are completed - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Dispatch: Notifies field service workers of their upcoming assignments. - Dispatch Management: Manage sending personnel and resources to a site as needed - Electronic Signature: Digitally sign online documents - Equipment Tracking: Track the location of specific equipment at all times - Field Service Management: Manages and dispatches work orders, allocates assets and resources, manages contractors, and schedule jobs - File Storage: Store and access documents, forms, and photos in one centralized place - For HVAC Companies: Software designed specifically for HVAC companies - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Quotes/Estimates: Generate quotes or estimates for customers - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 5.0 (10) Basic $50.00 Per User,Per Month Value for money 5.0 (10) 5.0 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 11 reviews Filter by rating 5(11) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM JOnathan M. ordering specialist Construction ### "GREAT SOFTWARE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2020 clear visible schedule for all in the company to see Pros ease of use, customizable, accessible anywhere Cons most problems that we were having have been corrected Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PB PAIGE B. RECEPTIONIST,WARRANTY Construction ### "RECEPTIONIST/ WARRANTY DEPARTMENT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2020 iv'e been working with service proz for 5 years now and it only get better and better. They are willing to Try and improve the system and obviously have been doing a great job at doing so. Pros everyone can see what's scheduled / you have the ability to change who can add notes/ schedule/ It's easy to navigate. Cons i don't care for the deleting process, for example having to delete a duplicate work order. i also wish there was a way to make the original work order into the new homeowners information so we had every piece of info for when our service department goes out they can see the install and start up pictures. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Jeff V. CEO Construction ### "Great software and service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2020 I am in the field alot and its great that I can run my business with the software anywhere I am through my smart phone. Pros The software is easy to use both on PC and smart phone. Customer service is great and very fast. \[SENSITIVE CONTENT HIDDEN\] is very helpful anytime you need him. Cons None I can think of. This software does a great job with all my needs. Reasons for choosing Service Proz Price and features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WR Wendy R. Operations Manager-Hearth Building Materials ### "Real Time Field Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2020 This software has greatly helped our company by providing us with real time job pictures and notes. This benefits us for liability issues as well as viewing job site problems by the office and sales staff. The visibility to see which job techs are working on in the their schedule without bothering them with a phone call is a scheduling benefit as well. Pros The ability to see pictures and notes from the field in real time is great advantage to our company. Cons Some of the data entry is redundant but this is may be due to how our company is choosing to use the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alyx M. Fireplace install coordinator Construction ### "Love the Company/Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2019 Pros I love that we are so close with the creator and are able to make adjustments to fit our company. The software has enabled us to efficiently organize our customers and serve them in the best way possible. The feature to upload pictures and notes specific to the job while on site from a mobile device has saved us multiple times from angry customers. Cons I love that it is so easy to talk to the creator about changing things however, when changing things it can kind of create bumps in the road. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Roc W. Owner Construction ### "Game changer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2019 Its been amazing Pros It completely changed my life. It allowed me as a small business owner the same advantages that I knew when working for large companies. It got me organized and streamlined so I could better help my customers. Customer service rep and his team are amazing and you can’t beat the value. Cons Nothing!..Every question answered and every issue dealt with quickly and professionally. Reasons for choosing Service Proz Service Proz software is easy to use but very adaptable to individual needs. It also allowed our mobile employees access to our customer base to see more information on each customer to perform their job better and faster at the job site. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL jason L. owner Construction ### "SERVICE PROZ" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2019 Pros Easy to use mobile APP. I run my business mostly mobile on the road. Being in constant contact with my data is a great feature. I can take a service call and dispatch the work order to a tech anywhere. My techs can see the work order on their phone and know exactly where to go and what to do to get the job done. Great Product! Cons Personally everything i have asked this software to do it has done for me! Nothing negative ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Natalie C. Executive Director Construction ### "Amazing Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2019 The team have made the complicated transition from paper to paperless as easy as possible. They were readily available for training and questions with fast and knowledgeable communication. They have made this transition prompt and effective with zero down time. It's so difficult to find consistently reliable people and \[SENSITIVE CONTENT HIDDEN\] and his team have been nothing but that. This isn't a company where once you sign up you never hear from them again - there is continuous training and support that has made this a successful transition at every level for our entire company of 100 employees.  I would 100% recommend ServiceProz. Pros ServiceProz has completely revolutionized our business. We now have oversight at any moment on all of our locations, we can pull up a job and its history instantly, and it allows us to see our technicians and installers work in real time. There is a single source of truth for each job - all the information, communication and logistics are in ServiceProz and I can't emphasize enough how this communication and transparency makes our jobs go as smoothly as possible in the construction industry. It's difficult to convey just how much ServiceProz has changed the way we operate. We used to have the entire process on paper - from sale to install - and the amount of time, triple entry, delayed reporting and lost paperwork was an inefficient and frustrating system that prevented us from growing our business and burning out our employees and not to mention affecting our customer relationships. ServiceProz maximizes our efficiency and assists everyone in doing their job better without the headache of human error. Our customers want answers immediately, they don't want a call back or for us "to look into it" - they are busy and want an estimate or to be scheduled right away. An estimate takes seconds to create either on the mobile or desktop and the CRM helps our salespeople to organize their contacts and relationships, making the sales process quick and easy. Cons ...continued from Pros: As for operations, since the jobs are in real time and we are able to see the schedule on each desk, we have answers immediately for our customers for availability or where our technicians are at a given point in time. Our installers and field supervisors upload photos to the work orders so that the scheduling department and sales team can see what is going on and that is priceless. The main obstacle is with our field people and that is with getting cell service. We are moving cell companies to try and offset this challenge. Reasons for choosing Service Proz ServiceProz is very user friendly and the interface is easy to learn on the desktop and mobile - that was something that stood out against other software programs that I was looking into.  Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DG David G. OWNER Consumer Services ### "My business Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2019 Pros After numerous attempts with other software, this is absolutely the program for us! To start with the ease of use, anyone can operate in Service Proz. Also having the capability to access and manage multiple technicians in multiple cities, along with office personnel. Service Prozs gives us the ability to track everything from who, and exactly when a service request has been placed, dispatched, acknowledged, mapping, through completion, to finalizing. We are able to monitor and manage in real-time every facet of our industry. Cons We operate a 24-hour service company, I have on one occasion while working late on a holiday weekend, experienced a system software update which was breif but inconvient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH BJ H. Owner Construction ### "Service Proz Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2019 Exceptional customer service, responsive to concerns and requested modifications Pros Photo history, mobile and desktop friendly. Personal Cons It does not have the ability to upload video to the file Reasons for choosing Service Proz Smaller more nimble company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129723/Service-Proz/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.