Who Uses This Software?

SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use SendGrid.


Average Ratings

312 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
    See pricing details
  • Pricing Details
    Additional cost for marketing and triggered emails
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SendGrid
  • sendgrid.com
  • Founded 2009
  • United States

About SendGrid

SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and business growth through their email program. In addition to our award-winning API, SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.


SendGrid Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Contact Database
  • Dynamic Content
  • Email Monitoring
  • Mailing List Management
  • Reporting/Analytics
  • Spam Check
  • Template Management

SendGrid Reviews Recently Reviewed!


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Get into the SendGrid Accelerate Program

May 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Compared to other email service providers, SendGrid has an exceptional deliverability rate. Being a global company and have thousands of users all over the world, we have never had an issue with delivering emails. Over 99% on all promotional campaigns and a near perfect rate on all our transactional emails.

SendGrid has an extremely simple UI/UX. From creating emails in the editor via HTML or drag & drop, to being able to manage our unsubscribe lists and even viewing KPIs on emails and specific categories; SendGrid is extremely intuitive.

Being a startup and going through an accelerator program in the GAN network, we were able to take advantage of SendGrid Accelerate program and leverage SendGrid training, resources, and early beta access to new products. Not to mention their dedicated IP address.

Cons: I've had trouble setting up their tracking with our website via Google Tag Manager. Followed their instructions and ended up contacting SendGrid support and they said that we needed to implement the code on the actual website. Wish we could have it done with Google Tag Manager.

SendGrid recently launched automation/sequences. While this is still in beta, they have a weird setup where you must configure your entire contact list twice to be able to put contacts through the automation. It will be interesting to see their roadmap for this product as they continue to develop the marketing side of their product.

Overall: Our company currently uses SendGrid for all promotional and transactional marketing emails. Our marketing team designs via the HTML editor all our promotional emails, A/B tests, category stats, and segments contact lists inside SendGrid. Our backend RoR setup up the majority of the implementation - he claimed it to be exceptionally easy. For us SendGrid allows us to keep track of all our emails in one place. Rather than having one email service provider for promotional emails (ActiveCampaign, MailChimp, etc) and one email service provider for transactional emails (Mailgun, Mandrill, etc.), we are able to have them all in one place.

Capterra loader

An Easy to Use Email Marketing Software

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam.

2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison

3. A/B Testing

4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Cons: 1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste.

I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column.

However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width.

2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

Overall: The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Capterra loader

SendGrid offers a great transactional email API, but deliverability & support issues hold it back

Aug 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

Cons: While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

Overall: Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Sendgrid shines on mass mailing, but lacks some required features

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned.

Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email.

Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Cons: Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues.

Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.

Overall: Transactional email

Capterra loader

The best mail service provider for marketing and transactional emails.

May 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Have AB Testing enable.

2. Manage unsubscribe emails.

3. Easy to Integrate via API or SMTP.

4. Email Reputation indicator.

5.Full detailed report. You can see if the email it's blocked, bounced or delivered.

6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Cons: Send grid interface it's a little bit confuse.

No more cons to highlight, for me it's a perfect tool.

Overall: I have been working with Sendgrid for more than 2 years and it really has been very helpful.

It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP.

The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly .

Recommended with closed eyes.

Long time customer with 15+ active accounts

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I've used SendGrid for years. They have a 1-click "provision" feature inside the Heroku app store that starts at $0 /month until you hit profit-worthy volume (10k+ emails /month).

The API for sending transactional emails is great, however I have not tried their email marketing feature.

I'm such a big SendGrid fan, in fact, that I built a free SendGrid analytics tool that generates reports for other customers (+ myself) to send better transactional emails: https://lesstransactional.com.

Cons: While building our free SendGrid analytics tool, it became apparent that the "Email Activity" API has a much lower rate limit (ie 10 requests per 5 minutes) than the regular sending APIs.

This required us to make restrictive changes to the app at the last minute, and their support team was unwilling to increase the rate limit for our use case.

Overall: SendGrid was the first to market and has grown more and more powerful over the years, while keeping pricing low and even free pending your needs. Excited to continue plugging it into my side projects and companies.

Capterra loader

Awesome software!

Mar 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We needed an email server provider for our web application and my friend recommended me Sendgrid 3 years ago. We are still using it without any problem. Our Pro 300K plan gives us a clean, dedicated IP address so our automatic emails don't end up in Spam folders.

You can observe the email's journey and get various analytics on how many emails are delivered, how many people have opened, how many clicks etc.

Our marketing team also started to use Sendgrid to send newsletters. It is very easy to manage contact lists and subscriptions.

Customer support is great. They helped a lot whenever we have a question or problem.

API documentation is clean and thorough.

Cons: Website menu structure is a bit complicated and left menu fonts are faded. It is hard to read the menu elements. It's color should be darker.

Overall: We send approximately 300K emails per month and Sendgrid made this job very easy for us. I strongly recommend this software.

We use SendGrid to send emails from our database. It does a fabulous job!

Dec 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved.

Cons: SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive.

Overall: They consistently send out my emails and help us comply with the CAN-SPAM act. They help us make sure people are getting the emails they want but not the ones they don't. I can't imagine trying to manage our emails without them.

SendGrid is a reliable email platform.

May 29, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using SendGrid for the last two years. It is very easy to use. You can design your mail or edit the SendGrid templates. Also there is a code editor. So you can make changes in the code. So you can change the style or make it responsive by writing media query. So you don't have to be bothered about the design issues in sending a mail. Also marketing mails can be send to list of users just by a button click. There are many features which helps you in email marketing and automated email delivery. Thank you team for this wonderful product.

Pros: SendGrid is the best email delivery platform I have ever used. I am a developer and to send automated mails from website was a major concern for me. But using SendGrid I can easily send mail. APIs is easily available and you can design your mail just by some drag and drop. Also there are many templates available in SendGrid. You can just edit the templates and add your images just by uploading to SendGrid photo gallery. Transactional mail templates can be created by desin or code. This is the main attractive part in SendGrid. Also you can upload your users base and send mail to multiple users just by a button click. So SendGrid can be easily used for marketing purpose. So I will say, this is a best option for email delivery service.

Cons: Even if SendGrid is easy, for a beginner it is a little confusing. Because you will not know where to design your template in transactional or legacy . But once you are familiar with it, SendGrid is the best.

SendGrid Review

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For a mail delivery service SendGrid provides all all the data and options a customer could ask for.

Customer Service is one of the best. Courtesy and knowledgeable they are one of the few companies I actually enjoy speaking with.

Cons: None to speak of. Customer Service is always on the top of their game providing Superior service whenever it's needed.

Overall: Our business Server is located with GoDaddy and their email delivery service is basically Black Listed which was a real problem for our mass mailer.

We found SendGrid and decided to Port our Server's emails delivery via them.

We ordered a dedicated IP address and our mailing have been flawless in delivery providing all the data one would need to manage email deliveries and an manage delivery to keep from being accused of spamming or popping up on Black Listings.

If we have any issues or questions customer service is always there for us.

Thanks for your business,

RG

Grant & Associates Web Service

Your Window to the World Wide Web

webmaster@grantweb.com

Send Effective Email Marketing Campaigns

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: SendGrid gives you the power to email market more effectively, regardless of your skill level. Whether you are looking to custom build your HTML templates, or would like to build out their standard templates, SendGrid offers an intuitive software to help you improve your marketing efficiency. The platform also makes it easier to build more comprehensive distribution lists, and allows you to target your messaging to the right people at the right time.

Cons: The only limiting factor of SendGrid is the fact that the tiered pricing may not make sense for all business models. It would be nice to have more notifications with regard to deliverability/reputation issues that occur.

Overall: SendGrid allows us to effectively and efficiently email market to a large database of B2B and B2C subscribers. It can be incredibly beneficial in reaching your target markets at the right time and the right place.

Using sendgrid for the last 5 years

May 27, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have integrated sendgrid API. They provide us with good email deliverability which is a key factor for us. The stats about the email campaigns they send are near accurate and we can trust them. We also use an alternate service provider just to make sure that emails blocked by sendgrid are delivered through that provider.

Sendgrid also provides us with interesting articles via their insiders program. I found that insightful and engaging. We can get opinions from experts in the area there.

Cons: If you are planning to reach out to recipients who have opted in to receive emails, then sendgrid works best. If you are planning to send marketing emails to anyone who didn't subscribe with you chose another email service provider.

Great SMTP email service that checks all the boxes

Jul 05, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall SendGrid has been a very solid solution for sending our product related emails. We have been using SendGrid for many years now and haven't run into issues, once it was setup we just left it alone and have sent thousands of emails over time.

Pros: SendGrid is a very reliable solution for sending emails via SMTP or via their API. We have experienced great deliverability of our emails as well as excellent reliability with their service. SendGrid has good pricing as well and can handle sending a large number of emails without a high cost.

Cons: The initial setup took a bit of time, it wasn't entirely clear how to authenticate with SendGrid - the documentation was a mix between explaining normal SMTP email sending and sending via the API and it wasn't always clear which they were referring to.

Capterra loader

Our email client backup

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My course site sends about 50,000 emails a year, containing important information like login/passwords, due dates for content, and other time-sensitive things. Instead of relying on my marketing email client (which can end up in the promotions tabs, or users can mark as spam), my course emails are sent by SendGrid, and always land in the Primary box, because of it's incredibly relevant material. And it just works. It was easy to hook it up to my website, and quickly test.

Cons: It's not a email client. It's more of a backbone, that you use another piece of software to build the emails. Which is fine for my use case, since the course site builds the email, and SendGrid sends the email out to my student.

Overall: piece of mind!

It's great but needs small corrections

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: There are different templates ready to use to create your marketing campaigns. If you don't find a template that fits your needs you can laying out yours using the design editor or the code one.

With regards to the design editor, you can set up an appealing template only by dragging and dropping the modules available on the tollbar placed on the left side of the page. The code editor allows writing the custom html code of your layout.

Sendgrid offers an A/B test function to test the effectiveness of different texts, images, objects, and so on. Checking the insights you could easily choose the most performing email you created.

After composing an email you can send different email tests (with no limits) to multiple recipients. Schedule option available.

You can switch from desktop to mobile view in just a click.

You can update your contact lists and organize them by segmenting the users.

On the homepage you can see your reputation calculated according to the percentage of bounced emails and spam reports you got in your campaigns.

The reports and the insights collected by the tool are really useful, reach and detailed.

Cons: The design editor and the coed one are not synchronized. If you create your template on the design editor and then edit it in the code one you might lose many formatting options.

Sometimes you can't undo your actions.

Overall: Sendgrid is an efficient tool for email marketing. It allows sending emails with a high rate of delivery and very low bounce one thanks to its reliability. It is really convenient!

Easy Email Relay Service

Nov 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I know SendGrid has a lot more to offer than I actually use. I have it linked up with a database program and use it as a relay service for sending emails. It has been a solid service. There have been a few times I've had to get in touch with customer service for some help, and they were responsive and helpful.

Cons: Being on the lowest tier, we end up sharing an IP with who knows who else, so our messages are sometimes flagged as spam and bounce because of their IP source. The price jump to the next level which would give us a dedicated IP is hard to justify - several times the price for what I'm guessing would be going from a 99.5% success rate to what would probably be about 99.9%.

SendGrid as a backbone

Jan 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid helps me on a daily basis with templating, delivering and monitoring emails. I've tested other solution and no one manages to provide essential features for marketing email campaigns and transactional emails with such an easy way. I'm pleased to verify each day how SendGrid has made bulk send of custom internationalized emails simple and robust.

Cons: SendGrid is a great product but I regret it does not allow me to see more than 3 days of sent emails' status without charging me for an extra. I'm also a little bit disappointed that checking emails' status (received, bounced, in spam, etc.) is only possible through their website and not directly from an API request.

Overall: As CTO of SteerIO - a French startup which helps project managers monitoring their projects' health - I've been able to easily transform a rather complex international emails system to a fully integrated implementation. And SendGrid provides me all the options I need to reducing spam flags on my emails, securing and signing links and images I add in them, injecting variables in maintenable templates, etc.

Good Product, Not Great

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -SendGrid has recently in the last year, come up with a better pricing model for its newletter service. Our E-mail service provider spend was cut in 1/2. -Easy to use. API is well put together and good for programmers. -Reporting is good. I can get to the information I want fairly quickly and easily.

Cons: - Lacking some features / integrations we'd like to see, like with social media platforms - We feel we significantly overpaid for services from SendGrid in the past, and nearly left SendGrid due to completely being unwilling to works with us in getting something back for that. - Web UI is still a little buggy. - Fixing bugs and new feature implementation seems slow

Capterra loader

SendGrid - Easy configuration, Budgeted plans

Dec 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid app is a great tool for any organization for their emailing solution in terms of marketing and transactional emails. SendGrid is very easy in configuration as minimum need for support documents.

you can manage lots of things like white listing of domains and support IDs, email templates, reporting etc. Tech support is always available. there are multiple budgetary plan you can choose according to your requirement.

Cons: Improvement is always better than the things running as usual. so reporting system could have been better.

Overall: Overall experience with SendGrid was good and fulfill our requirement for what we are searching.

Capterra loader

Exceptional value for the money

Jun 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid is very easy to use and integrates with our product exceptionally well. Aside of all the automated and user-related emails that our application sends via SendGrid, I found it to be very useful for targeted email campaigns to track which users reviewed updated SOPs and training and so on. The support is great, when our account got hacked the were immediately on it.

Cons: SendGrid has recently reduced sending history to just 3 days, which is s bummer, because we were using history for monthly audits.

Overall: We're sending all our app user communication via SendGrid (password resets, user communication, scheduling and reminders).

Sendgrid is my first choice for email deployment at scale

Jan 07, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: - Lots of options to integrate (marketing campaigns vs API)

- Now supports dynamic templating via Handlebars

- Reliable for improving deliverability

- Great team - constantly making recommendations and working closely with us to help improve our email marketing

Cons: - Sometimes support can be a little basic/frustrating till we get escalated to someone more advanced

- Dynamic templating currently has a character limit in the subject lines (it's a problem for us as a global business)

Overall: Overall, very happy to be using Sendgrid. Generally easy to use, and a good team to help us figure things out when things go sideways.

An integral piece of software to ensure delivery of our mail from our custom solutions

Aug 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid gives you so much visibility on what is going on with your email campaigns. I can see who has opened, clicked, and viewed the emails being sent out, verify that they are going out, and get statistics on volume and visibility of these emails.

For our team we are using SendGrid with .Net and Azure functions since the integration is already built out and very functional. All we had to do was configure an account and link our profile in Azure and SendGrid basically handled the rest.

Cons: Some of the definitions for how users are interacting with the messages can feel a bit arbitrary but overall is pretty good.

Overall: SendGrid is helping us schedule a mass amount of automated emails internally to our various departments to assist them in their day to day jobs.

SendGrid makes emailing and associated analytics easy

Sep 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The SendGrid software and AP make it very easy to provide email functionality within applications. Whether you are using it's API s or the web interface it is a breeze. The free tier is good enough to get started without any costs. I loved the software so much that I even started using it for sending New Year greetings

Cons: None. Absolutely love this software and it's ease of use

Overall: Our Enterprise application needed the ability to send emails to customers and partners and track their delivery/ response and action taken from the email. SendGrid allowed us to roll this out fast, cheap and frictionless

A++ SendGrid - Well Done!

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the ability to customize through their API is extremely easy. The reporting aspect is easy to use and great to incorporate into daily metrics.

Cons: We did the SendGrid Consultation to get our reputation better. Although they gave good insight I thought the value we got out of it didn't offset the actual cost. Also, to keep an ongoing report, it was additional money that was a bit pricey.

Overall: I've been extremely satisfied with SendGrid and it has really helped us drive results for our business. I'd highly recommend to anybody looking for an ESP.

Good Service, Bad Support

Nov 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The functionality of the software is great, sending through SMTP or API calls are quick. Very reliable tool to use for sending mass emails.

Cons: Not a fan of their support. There is no number to call, cannot contact support without logging in, which is an issue when they lock out your account.

Their support teams takes too long to contact you, and they are bad at following up.

Overall: We are using SendGrid to send out confirmation emails from our website, as well as newsletters. The service works as expected, they have a lot of FAQ's that will answer majority of your questions.

Reliable email sending with tracking capabilities

Jan 02, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you are able to see exactly when a mail was sent and delivered and in some case when it was read as well. It makes tracking so easy. I have had a number of cases where clients requested proof that an email was sent to them and SendGrid never failed to ensure that the needed proof was avalable.

Cons: Sometimes navigation is a bit of an issue. The menu structure takes a bit getting used to, but I wouldnt change it though.

Overall: SendGrid is always reliable as ell as accurate. From the free version to the paid, the quality is always 100%.

The most reliable email service provider out there

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: First and foremost, reliability. Sendgrid never let me down, their sending infrastructure works like a swiss clock. You might want to go the dedicated IP route if you're serious about your deliverability but it's totally worth it, the transparency and insights you get with it are awesome.

They have a lot of small smart things built around their platform, like the drop-in Wordpress plugin for instance

Their support service is quick and to the point

Cons: The more advanced features will likely push you to the API, which isn't a bad thing per se, just be aware of it if you want the best integration with 3d party software.

The billing part can sometimes be uncomfortable: if you go over your plan limits for say, an hour in a month - you will get billed for the whole next month of the service.

Overall: I'm a happy customer with numerous different accounts for over 5 years now.

Capterra loader

Amazing customer support team backing a great campaign manager

Dec 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A startup I work with needed a way to create, manage, and contact our growing email list. SendGrid really came to the rescue here - because we were constantly collecting new information (new people, but also getting more data from current customers) we wanted a way to update our client records without overwriting everything. SendGrid takes any new data you enter and finds the appropriate record to merge with, rather than overwrite. So we have all of our communications and statistics for clients back to when we first opened the account still!

Cons: The biggest concern is that we need to "warm up" our IP address when we finally splurged and got a dedicated IP from which to send emails. I wish SendGrid would take our email campaign that we want to send and have an option to "batch send" - something like sending out 25-50 emails every hour, rather than all 1000 emails at once.

Overall: Whenever my team has needed assistance, the customer support team has been quick to provide answers (and then follow-ups when we need further help or clarification). They are not there to give a fast answer and be done, they truly want their users to be happy. So that, coupled with their campaign builder and contact manager, we've had a great experience.

Best email marketing software

May 24, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an easy drag and drop email marketing software. Anyone without technical skills can use this software for sending marketing emails. It is very easy to design emails. The emails will be of responsive so it will fit in all screen sizes. There are so many templates available so you can choose any one and customise according to your need. It is very easy to setup and start your email marketing campaigns. It also offers API for integrating into your website. AB testing helps to know which campaign is performing better. Reporting is very accurate and helps to know how it is performing. Overall a great software for all types of business.

Cons: The template needs to be added more with different categories. The current templates are of old styles.The interface needs to be upgraded with more user friendly panel. Sometime email is getting delayed to deliver.

Overall: I am very much satisfied with the software. It helps to save time for designing emails since it offers a great feature called drag and drop facility. It take very less time to design an email and send. It also offers test email before sending the final email.The pricing is little bit when your contacts and email limit increases otherwise everything is fine.

Excellent Service

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid is very easy to integrate into existing systems and their API is top notch. The service performs very well and we have not had any issues in this regard. The service has also been very stable with issues very few and far between.

Cons: It is a little on the expensive side. Some of the features are a little limiting in certain circumstances, e.g. batch sends with subusers. The web UI can be a little clunky at times.

Overall: Overall, SendGrid has been a good partner for us and I would recommend them to anyone.

Reliable service for transactionals

Apr 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The service is providing what is paid for. The customer support is on point and reliable.

Pros: The interface seems to be quite professionals. They also offer an abundance of documentation in regards to your sending. They offer additional services to improve deliverability and if you are to send usual promotional emails you can use the warmed up IPs from their essentials package. If you are sending transactionals I would have to recommend only PRO accounts.

Cons: They currently lack substantial features in contact list management ( a bit rigid). They do have an automation feature in BETA that seems to be coming together but still waiting for an official version.

Capterra loader

Sendgrid Review

Mar 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the things i like most in sendgrid is the 99% no bounce rate. it has easy-to-integrate sdk for developers like me using several languages like nodeJS and python or php. In the web app, the representation of your entire activities and transactions are well presented nicely. and you will found out the very little times the email wasn't delivered. You can create your own email template in their for you not to code it upon integration, you will just need to provide the exact fields you are requiring. also one of the fastest delivery time in email. also in the past 3 years i think i subscribed a free plan which has 25,000 emails/month.

Cons: Just an improvement which is to make 100% no bounce rate in email sending. and maybe an email notification whenever email bounces.

Also the free plan currently has a lesser free emails per month compare before.

Overall: Overall it is very helpful and you can really used the free plan for small applications that involves more or less 10k emails per month. thats good enough for me given its stability and consistency.

SendGrid solved our email problems

Apr 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid takes the headache out of email. No longer do I waste my days trying to work out why outgoing emails are failing, or being reported as spam. I can monitor all outgoing email, generate reports, and spend my day doing useful things instead!

Cons: Some of the useful services are paid extras, but that's business, right?

Overall: I've been using SendGrid for years, and recently carried out an update to a CMS system to start sending mail through it. It solved a bunch of email issues that the company in question has been facing for years.

Great email delivery service. Can't beat the price!

Apr 15, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SendGrid delivers almost ALL my email reliably. For my volume of email, it's a FREE service. Allows me track my emails through the delivery process, and manually resend when necessary.

Cons: The FREE service does not allow you to use CHAT support. I'd be willing to pay for this feature! They use to move me to better IP groups when the IP group I was in became blacklisted, now they don't. The NEW version of their website's User Interface is not as good for me as the previous version was.

Capterra loader

Send and Forget

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the Accuracy, Easy to use and bullet proof stability

Cons: Price scales... it could be more flexible and customizable

Overall: Years ago, every time I send emails, I must call to check if the mails reach their destination.

The main feature I love in SendGrid is the "Send and Forget"... like a Ground-Air Missile... You fire and your target is dead.

All my applications uses Sendgrid because when a Customer calls and say: "I didn't receive the business alerts!" we simply say: "Check your settings and server... We use Sendgrid" and the conversation is over.

Aim.... fire.... and forget.

Annoying billing problems every month

Feb 04, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Delivers your emails. Almost always to inbox, sometimes to spam box.

Cons: Sendgrid is not able to retry billing. If one billing attempt files, then angry message is sent and then you need to have access to computer with whitelisted IP to click "update payment details" or else billing will not happen and service is stopped. Paypal is not possible. This is most annoying and I do not suggest sendgrid to anyone. Cannot trust or suggest service like that.

Overall: Sending 100K emails each month to our customers.

Functional, but not perfect

Nov 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We are able to send mailing to our very large list using SendGrid as an intermediary. We actually still use our servers for the actual send.

Cons: They've recently updated their template builder - forcing our hand into a more "dynamic" build option, less WYSIWYG option. This is fine, but the new version of the software doesn't work with our server. So, we are using the "legacy" version. If they ever turn off legacy, which I expect they will, the tool may no longer be useful for us.

Awesome software for our company.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sendgrid manages and distributes all of our email notifications to the clients. We normally send about 10,000 + a day and this program lets us monitor who's received it and who's spammed or bouncing them back.

Cons: The layout is hard to navigate if you're logging in for the first time. It does get easier. I wish there was more criteria to search for. Error message reasons do not make sense sometimes.

Overall: Great software for any company that send a lot of emails to clients. Automation is key!

Our database sends 1,000+ emails a day via Sendgrid

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been using Sendgrid for our notifications since 2013. It was easy to set up, and I once we did it we haven't touched it for years, everything has been working smooth since.

Cons: Sengrid has recently limited the view of email activity to 3 days. We've used this feature once a month reviewing bounces and drops to maintain our reputation score above 99%.

Overall: We did not have to set up our mailing server and worry about compliance. Sendgrid would monitor reputation and ensure deliverability.

Capterra loader

The best transactional Email service provider, Email management..

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Provide best transactional Email service

- High-grade deliverability, scalability, and reliability when it comes to email management

- Very easy to use

- Drag and drop feature enhance the efficiency

- Campaign email management is easy

- I love the template mail feature because it helps in my product a lot

Cons: I am a programmer and wanted to implement Sendgrid API in my startup company to send Welcome messages. I used Python, but the official documentation of Sendgrid in Python is very poor. There are lots of issues on Sendgrid Github repository.

Apart from this Prices for Sendgrid Services are bit high as compared to other competitors.

Overall: We have a startup, Sendgrid provides us free 30000 Email. We have implemented Sendgrid API into our product to send Welcome Emails. So it helps us a lot.

Email marketing with the perfect support team.

May 24, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love Sendgrids dedicated email experts ,as they make it easy to get hold of someone when I need assistance with any part of Sendgrid while designing or launching my email campaigns. Its real-time ,customizable metrics and analytics has made it very easy for me to follow every of my previous and current marketing campaigns and measure how effective and ineffective they have been.

Cons: The user interface is quite complex and thus require extra patience to get accustomed to. I must state that the wait was worth it though.

Overall: A major factor which sets Sendgrid apart from competition is its high delivery rate for our newsletters. Coming from a past experience of our emails going to the spam of our target audience, Sendgrid solves this problem and allows us focus on creating interesting content to prick the interest of our target customers and leads.

Sends Emails

Feb 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: We connect to SendGrid to send emails through our ERP software. Thousands of emails are sent daily and we rarely have issues. When we do, it's a unique situation.

Cons: Occasionally, SendGrid goes down with no notification to us. So we suddenly have hundreds of emails being returned or erroring out and have to chase the problem. I understand that outages happen but a heads up when an error causes downtime for more than an hour would be nice.

Email solutions to fit your needs

Feb 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managing the delivery of our emails from multiple websites is easy. They make A/B testing painless, and their reporting features are above what I would have expected. Managing unsubscribes is quick to do as you only need to search by name or email and uncheck a box!

Cons: Found that some reporting is done on their server's time, and not the timestamp from the sending server, which sometimes makes tracking of emails a bit difficult.

Great for IP Filtered SMTP/Tracking

Jan 21, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's great that you can create individual logins that allow you to track different applications or users email activity. We use it to make sure our clients are receiving their messages and are able to help them troubleshoot if they do not receive their emails.

Cons: I don't like that you have to pay extra for more than 7 days of email activity; however, it is understandable.

Overall: SendGrid has minimal downtime and their customer service is always great.

Good and convenient with a high rate of delivered emails!

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Useful email marketing tool to send marketing emails and analyze their results.

You can easily set up a campaign using the email templates available on the platform or creating your custom ones.

The email editor offers two option: design and code. The design editor allows creating custom layouts by dragging and dropping the modules available on Sendgrid, whilst the code editor offers the opportunity to personalize your templates writing your html code.

The A/B testing function offers the possibility to test different titles, copy and images to check the most performing ones.

Test email and schedule features available.

Report and insights accurate and detailed.

You can check different views according to different devices in real time.

On the left side of the main page, you can constantly check your reputation according to the email you've sent and the percentage of bounced emails and the ones marked as spam.

It is really convenient.

Cons: By switching from design editor to code editor and back again, at any variation you will lose all your previous work.

Overall: Sendgrid is functional, reliable and convenient. I previously used MailChimp but it has become too expensive so I started using Sendgrid and I am looking at its improvements every day. It must be improved, but it is a good tool.

A one-stop shop.

May 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of configuration when integrating SendGrid with our in-house or 3rd party applications. In addition to that, SendGrid has proper Feedback loops set up, which allows us to scale our operations accordingly.

Cons: It can be difficult to really get the answers you need when you need them with send grid because their UI has so a lot of options within it and the Marketing Campaigns UI is not the best, in comparison to other ESPs.

Amazing product! Delivers emails right in the inbox

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use SendGrid integrated with Mautic to send emails and email campaigns. We started to use SendGrid after MailChimp stopped it's free plan. We've been satisfied with the solution and the delivery rate offered is amazing. You get 12k free emails which is sufficient to start with. The APIs are easy to use and available for almost every task.

Cons: The dashboard UI could be better. Sometimes the color is so light that it is just difficult to read the back-end. But that's about it.

Overall: - Email sending

- Reliable delivery of emails

- Spam rate score calculations

- Automation of campaigns

- Integrations with other tools

Great Software in Emailing system

Apr 13, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid is a great tool for emailing system. its very easy in terms of configuration, implementation, administration and cost effective etc. there are multiple feature you can setup in setting sections according to requirement. I really want to appreciate the SendGrid team to create a user friendly and spammer free tools.

Cons: However SendGrid is the best tool, i have used in past. but there is always a scope in any software for betterment. in this case I just want some customization in reports. it will be better if we can customized the reports according to requirements.

Capterra loader

Easy to use from a Customer Support perspective

Jun 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Very easy to use and navigate. Many of our Customer Support Representatives have access to Sendgrid due to the ease of use. Sendgrid provides a lot of data that is helpful when investigating an issue related to email marketing.

Cons: There are some aspects of the service that you would assume should be included in your subscription, but you are required to pay for them (a-la-carte style) if you want to use them.

Great ESP with SMTP support

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to set up, white label url, and get emails sending through API and marketing campaigns. Fast delivery and general reporting.

Cons: The pricing could be more granular for marketing campaigns. The cost per email address is not always relevant especially if you have a segment that you rarely send to. Campaign tracking pixels would be nice to add to website to have a simple CRM system in send grid campaigns.