Who Uses This Software?

SendGrid serves everyone from independent developers to enterprise level corporations. Anyone who needs to reliably send email from their application can use SendGrid.


Average Ratings

125 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month
  • Pricing Details
    Additional cost for marketing and triggered emails
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SendGrid
  • sendgrid.com
  • Founded 2009
  • United States

About SendGrid

SendGrid helps you focus on your business without the cost and complexity of owning and maintaining an email infrastructure to ensure deliverability. SendGrid manages all of the technical details, from scaling the infrastructure, ISP outreach, reputation monitoring, whitelisting services and real time analytics. The SendGrid platform will improve your transactional and marketing email delivery, and easily scale to meet the needs of any business.


SendGrid Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

SendGrid Reviews Recently Reviewed!


Capterra-loader

An Easy to Use Email Marketing Software

Jul 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam.
2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison
3. A/B Testing
4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Cons: 1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste.

I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column.
However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width.

2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

Overall: The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Capterra-loader

SendGrid offers a great transactional email API, but deliverability & support issues hold it back

Aug 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

Cons: While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

Overall: Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Sendgrid shines on mass mailing, but lacks some required features

Jul 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sendgrid is ready for your scale. From the smallest Saas apps to the largest enterprises, Sendgrid was built with scale in mind. It handles transactional emails very well, and is relatively simple to integrate into your codebase or product workflow. Templates come out of the box, but some coding knowledge is needed to style transactional emails. All templates can be easily versioned.

Concerns on security and blacklisting are limited. As long as you follow their recommendations, Sendgrid will deliver your email.

Pricing is very fair and generous. In years of use, I've never gone over a plan limit.

Cons: Functionality can be limited in interesting ways depending on your plan. On the most basic paid plans, several code features are just missing. Reporting is the most glaring issue, with basic reporting showing only a rolling group of recently sent emails. Without a deeper dive into your logs, you may miss issues.

Transactional emails also lack some features that seem required, like weblinks for email and easy native unsubscribe. There are workarounds for both, but not without challenges. Version tracking for templates is also completely missing, unless you use new versions for each edit you make.

Overall: Transactional email

We use SendGrid to send emails from our database. It does a fabulous job!

Dec 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It sends emails from our database. The set up for that was extremely easy, and as a non-profit, the pricing is extremely affordable. It allows us to see general statistics for our emails as well as monitor whether a specific recipient actually opened a specific email or clicked on it. It also notifies us if someone clicks spam or unsubscribes so we can remove them from our database. It's easy to monitor what is happening to our emails. When we were somehow blacklisted by AT&T, we were able to catch that quickly and get it resolved.

Cons: SendGrid campaigns is a little difficult to work with. Also, their unsubscribe groups doesn't seem to work as well as I would like. It is difficult to know exactly what categories of email people are wanting to receive.

Overall: They consistently send out my emails and help us comply with the CAN-SPAM act. They help us make sure people are getting the emails they want but not the ones they don't. I can't imagine trying to manage our emails without them.

Capterra-loader

Awesome software!

Mar 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We needed an email server provider for our web application and my friend recommended me Sendgrid 3 years ago. We are still using it without any problem. Our Pro 300K plan gives us a clean, dedicated IP address so our automatic emails don't end up in Spam folders.

You can observe the email's journey and get various analytics on how many emails are delivered, how many people have opened, how many clicks etc.

Our marketing team also started to use Sendgrid to send newsletters. It is very easy to manage contact lists and subscriptions.

Customer support is great. They helped a lot whenever we have a question or problem.

API documentation is clean and thorough.

Cons: Website menu structure is a bit complicated and left menu fonts are faded. It is hard to read the menu elements. It's color should be darker.

Overall: We send approximately 300K emails per month and Sendgrid made this job very easy for us. I strongly recommend this software.

Capterra-loader

Our email client backup

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My course site sends about 50,000 emails a year, containing important information like login/passwords, due dates for content, and other time-sensitive things. Instead of relying on my marketing email client (which can end up in the promotions tabs, or users can mark as spam), my course emails are sent by SendGrid, and always land in the Primary box, because of it's incredibly relevant material. And it just works. It was easy to hook it up to my website, and quickly test.

Cons: It's not a email client. It's more of a backbone, that you use another piece of software to build the emails. Which is fine for my use case, since the course site builds the email, and SendGrid sends the email out to my student.

Overall: piece of mind!

Used to be great but now it's so complicated

Jul 11, 2018
3/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Lots of features for transactional e-mail and marketing, great UI, price is reasonable if you can get it to work

Cons: Trying to implement a simple contact form through Sendgrid's Web API is worse than pulling teeth, and the documentation has different code library examples scattered around the web, nothing works. Ridiculous that Sendgrid doesn't publish a common use example for PHP. Those developers may think they did, but they didn't. And support takes their sweet time, and they won't help with your PHP code at all. So guess what? Leaving Sendgrid. Simple.

Overall: I'd recommend Sendgrid to programmers and app developers, but not business owners trying to get Sendgrid to work for them. Way too difficult with no documentation.

Good Product, Not Great

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -SendGrid has recently in the last year, come up with a better pricing model for its newletter service. Our E-mail service provider spend was cut in 1/2. -Easy to use. API is well put together and good for programmers. -Reporting is good. I can get to the information I want fairly quickly and easily.

Cons: - Lacking some features / integrations we'd like to see, like with social media platforms - We feel we significantly overpaid for services from SendGrid in the past, and nearly left SendGrid due to completely being unwilling to works with us in getting something back for that. - Web UI is still a little buggy. - Fixing bugs and new feature implementation seems slow

An integral piece of software to ensure delivery of our mail from our custom solutions

Aug 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid gives you so much visibility on what is going on with your email campaigns. I can see who has opened, clicked, and viewed the emails being sent out, verify that they are going out, and get statistics on volume and visibility of these emails.

For our team we are using SendGrid with .Net and Azure functions since the integration is already built out and very functional. All we had to do was configure an account and link our profile in Azure and SendGrid basically handled the rest.

Cons: Some of the definitions for how users are interacting with the messages can feel a bit arbitrary but overall is pretty good.

Overall: SendGrid is helping us schedule a mass amount of automated emails internally to our various departments to assist them in their day to day jobs.

If it were possible to give out negative stars in customer support I would

Apr 25, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It sends emails and that's about the only good thing about this product

Cons: This product and their customer support team had an editor that could switch between code and design view that I loved and they discarded it. They advertise like the switch they made is genius and is unquestionably better. It's also frustrating how they just ignore customer issues like this, all I want is a simple way to switch between code and design view and they won't even respond to me when I ask about it.

TLDR; Terrible customer service & buggy template editor

Overall: emails

Great email delivery service. Can't beat the price!

Apr 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SendGrid delivers almost ALL my email reliably. For my volume of email, it's a FREE service. Allows me track my emails through the delivery process, and manually resend when necessary.

Cons: The FREE service does not allow you to use CHAT support. I'd be willing to pay for this feature! They use to move me to better IP groups when the IP group I was in became blacklisted, now they don't. The NEW version of their website's User Interface is not as good for me as the previous version was.

Awesome software for our company.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sendgrid manages and distributes all of our email notifications to the clients. We normally send about 10,000 + a day and this program lets us monitor who's received it and who's spammed or bouncing them back.

Cons: The layout is hard to navigate if you're logging in for the first time. It does get easier. I wish there was more criteria to search for. Error message reasons do not make sense sometimes.

Overall: Great software for any company that send a lot of emails to clients. Automation is key!

Capterra-loader

The best transactional Email service provider, Email management..

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Provide best transactional Email service
- High-grade deliverability, scalability, and reliability when it comes to email management
- Very easy to use
- Drag and drop feature enhance the efficiency
- Campaign email management is easy
- I love the template mail feature because it helps in my product a lot

Cons: I am a programmer and wanted to implement Sendgrid API in my startup company to send Welcome messages. I used Python, but the official documentation of Sendgrid in Python is very poor. There are lots of issues on Sendgrid Github repository.
Apart from this Prices for Sendgrid Services are bit high as compared to other competitors.

Overall: We have a startup, Sendgrid provides us free 30000 Email. We have implemented Sendgrid API into our product to send Welcome Emails. So it helps us a lot.

Our database sends 1,000+ emails a day via Sendgrid

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've been using Sendgrid for our notifications since 2013. It was easy to set up, and I once we did it we haven't touched it for years, everything has been working smooth since.

Cons: Sengrid has recently limited the view of email activity to 3 days. We've used this feature once a month reviewing bounces and drops to maintain our reputation score above 99%.

Overall: We did not have to set up our mailing server and worry about compliance. Sendgrid would monitor reputation and ensure deliverability.

A one-stop shop.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of configuration when integrating SendGrid with our in-house or 3rd party applications. In addition to that, SendGrid has proper Feedback loops set up, which allows us to scale our operations accordingly.

Cons: It can be difficult to really get the answers you need when you need them with send grid because their UI has so a lot of options within it and the Marketing Campaigns UI is not the best, in comparison to other ESPs.

Amazing product! Delivers emails right in the inbox

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use SendGrid integrated with Mautic to send emails and email campaigns. We started to use SendGrid after MailChimp stopped it's free plan. We've been satisfied with the solution and the delivery rate offered is amazing. You get 12k free emails which is sufficient to start with. The APIs are easy to use and available for almost every task.

Cons: The dashboard UI could be better. Sometimes the color is so light that it is just difficult to read the back-end. But that's about it.

Overall: - Email sending
- Reliable delivery of emails
- Spam rate score calculations
- Automation of campaigns
- Integrations with other tools

Great Software in Emailing system

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid is a great tool for emailing system. its very easy in terms of configuration, implementation, administration and cost effective etc. there are multiple feature you can setup in setting sections according to requirement. I really want to appreciate the SendGrid team to create a user friendly and spammer free tools.

Cons: However SendGrid is the best tool, i have used in past. but there is always a scope in any software for betterment. in this case I just want some customization in reports. it will be better if we can customized the reports according to requirements.

Capterra-loader

Easy to use from a Customer Support perspective

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use and navigate. Many of our Customer Support Representatives have access to Sendgrid due to the ease of use. Sendgrid provides a lot of data that is helpful when investigating an issue related to email marketing.

Cons: There are some aspects of the service that you would assume should be included in your subscription, but you are required to pay for them (a-la-carte style) if you want to use them.

Great ESP with SMTP support

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to set up, white label url, and get emails sending through API and marketing campaigns. Fast delivery and general reporting.

Cons: The pricing could be more granular for marketing campaigns. The cost per email address is not always relevant especially if you have a segment that you rarely send to. Campaign tracking pixels would be nice to add to website to have a simple CRM system in send grid campaigns.

Capterra-loader

Want to send Promotional Emails? for me Sendgrid is the best solution..

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - The best thing I like about Sendgrid is Transactional Emails, I have sent plenty of promotional emails for my product.
- Template feature helps me a lot
- Very very easy to use and manage
- In the Dashboard, we can see the analytics of the mails sent. Analytics as in, Total requests, spams, how many emails are opened, and plenty more. This helps me to analyze and change our stratergy accordinlgy.
- High-grade deliverability, scalability, and reliability

Cons: - Documentation is poor, lots of issues on GitHub repo.
- Little expensive as compared to other competitors
- Customer support is not good, I had a technical issue and I mailed them regarding the issue. I got the reply but very late.

Easy to use and sends email fast

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We just use the SMTP relay portion of the software. It's extremely easy to get setup and email gets delivered quickly. We had blacklist issues with previous providers so it's nice to see that's not an issue. Pricing is very reasonable.

Cons: I believe the reporting could be a bit better. Finding specific messages can sometimes be hard. Other than that I can't really complain about the software.

The best in business

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how simple and easy to track the email activity. It gives me an outlook, and in-detail view. It does a lot more than that, but this is what is relevant to my role. Also, it has a whole community to track everything new in e-marketing.

Cons: Nothing I'm aware of, but maybe they don't have a phone app. Sometimes I need to know the stats of one email, but it's only possible by day.

One of the better transnational email solutions out there

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Sendgrid is a great tool for anyone looking for a transactional solution. Their pricing is reasonable and their uptime is super low. Has been a big improvement for us moving from a custom in house soltution to Sendgrid

Cons: Their support is sometimes a little slow and their marketing solution is improving. It's not at the level of other marketing solutions (campaign monitor) yet though.

Awesome email service to ensure your email gets delivered and help you track it

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid is a very reliable email service. With our local service, we consistently had delivery problems for our transactional email, and often ran into IP blacklisted and our emails being considered spam. After switching to SendGrid those problems have gone away. SendGrid has a great user interface, is easy to setup, and allows for us to easily see when emails have been delivered, opened, or when links have been clicked. Great customer service, highly recommend!

Cons: Email logging could have a longer history on the sendgrid website, however they do have an API to receive the email history data so we can capture and store the data ourselves so it's somewhat offset.

So easy and so affordable

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid makes it easy to have emails delivered right to my user's inbox. There are already a ton of integrations available. The API itself is really easy to use. I haven't gone a day without using it since I signed up.

Cons: Every time you change plans, you need to explain the upgrade. I know it's a security measure to avoid spammers, but it could take a little less longer.

Good Product, Excellent Documentation

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a developer, the importance of clear well-written documentation cannot be overstated. In my opinion, SendGrid's documentation is one of their best assets.

Cons: SendGrid definitely excels as an email deliverability platform for applications, but their offering for email marketing when compared to the likes of MailChimp, ActiveCampaign and, etc. leaves a lot to be desired.

Application that allows for the tracking of emails, sent at minute and large overview.

Jun 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Application that allows for the tracking of emails, sent at minute and large overview. You can see where emails were sent from your domain to specific domains, or even from a sub-domain.

Cons: The biggest concern is that email content is not tracked through SendGrid, and while not a huge issue when dealing with the large scope, this feature could increase its positivity.

Poor deliverability

Jul 12, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Good starting point for a small company. Freemium plan was working quite well. After an initial period volume started to increase and that caused the upgrade.

Cons: Ironically we started to have deliverability problems as soon as we upgraded to the Essential plan. Our emails started to bounced with "face" reasons given as explanation. According to their support, the recipient complains caused the bounces. Yet, it these very recipients complained to us that they were not receiving their email notifications. The only solution the Sendgrid offered was to upgrade to a dedicated IP address that would not help much because our lower volume of email traffic. Very disappointing lack of support.

Glitches glitches and lacking data

Jul 26, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's versatile and offers importing of as many contacts as you want which is ideal for us given that we use Salesforce to import contacts from. Has most features that an marketing software has, other then automations.

Cons: I can't count how many times I've come across glitches. And user glitches that lasted months! particularly during the switch over from the original newsletter system to the "marketing campaigns" system. It was very poorly managed to the point where we couldn't even switch users without completely logging in and out. Managing unsubscribes across multiple users is virtually non-existant, and the data is deleted after 3 days. not very long at all for a paid software system.

Saddened I didn't try this earlier

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this for our transactional emails, and have realized that sendgrid provides powerful tools for analysis of delivery of transactional and marketing emails. The unsubscribe feature is excellent, and ensures we remain CAN-SPAM compliant.

Cons: The main sendgrid website is a little hard to navigate, but this isnt an issue with the app itself.

Overall: I really enjoy the poiwer of sendgrid. We converted from mandrill, and have been nothing short of ecstatic. We custom brand the sending domain and user interface. The API is excellent, and a drop in replacement with excellent documentation. The tracking and stats facilities are excellent, and more powerful than we can imagine. We have several user identities with varied levels of access to the service.

Capterra-loader

Easy to use mail service for developers

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid is super easy to setup and use. The sdks and developer references make is super easy to implement in pretty much any language or framework.

Cons: The "Activity" and logs only go back a few days. It makes it difficult to research if emails were successfully delivered if they are older than a few days.

Overall: Easy to use email sending platform

Capterra-loader

A big player in the email service market. Do email, and they do it well.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid is a huge player in the SaaS email sending business. They have many features, and their API is clean and easy to use. They provide SDKs for most platforms, which are super nice and easy to use.

Cons: It's a little pricey.
Their API can be pretty slow to send emails.
Free plan is not usable at any scale.

Overall: Email as a service.

Simple and relialbe

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use it to send out invoices daily. It makes the process very seemless with just the click of a button. It also give great tools on how to track your emails. We also use it for marketing emails.

Cons: Sometimes keys will expire without notice, and our invoices will stop going out. Not a big problem, just a minor annoyance.

Best Transactional Email Service

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sendgrid is a very easy to use email service with a clean user interface and tons of functionality. We switched to sendgrid for all our transactional email to ensure consistent and reliable delivery of our email. The integrations and web site with logging is extremely helpful to track down emails and ensure delivery. Highly recommend

Cons: Their interface is real hard to navigate, Lacking some features / integrations we'd like to see, like with social media platforms

Great Performance , great API

Apr 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I mostly use the API, and I develop on top of that to my platform can send emails It easy to implement is quick, and we don't get many errors, Very happy, it helps make my work look good.

Cons: I don't have any complaints, but of course, maybe a cheaper price for the ones that only use the API to send emails.

Email Deliverability isn't trivial.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid has a well-documented API that makes it easy to get excellent deliverability on emails automated from our app and website. We have used it for years with multiple iterations of our products, and it remains an essential technology for our business.

Cons: It's not perfect - there have been a few instances where email confirmations our clients expect to be instant were delayed by several hours. But, in those situations, customer support was responsive.

Capterra-loader

A really good email relay service

Jan 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: An easy way of delivering mail through a reputable, tracked cloud relay service. The ability to have multiple sub users with different quotas set for each. The pricing is really competitive.

Cons: The response on customer tickets hasn't been as fast as I'd expect, some tickets took days to get a response.

Better value than other email providers

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great pricing SMTP Great customer service Very motivated to improve Easy to integrate with my Social Engine site

Cons: Complicated to understand at times as there are a lot of technical terms. The pricing also goes up sharply after a certain number of emails, but that¿s after a high threshold of emails.

It's a great all in one tool for all emailing requirements of our multiple products.

Jul 31, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It takes care of all kinds of emailing solutions - marketing emails, transactional emails, detailed insights on received, opened, etc.
It is relatively quite easy to configure and setup as compared to a couple of other services that we tried. The customer support is quite readily available.
There are lot of email templates to use from; can build a custom one too.
In all, a great tool & simple to use!

Cons: The interface may be overwhelming for some because there are too many things that can be done with this tool. This may be a boon as well as a curse for some.
Otherwise there's nothing much to dislike about this tool.

Simple answer to programmatic emailing

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Super simple to set up - documentation was pretty clear, and we were able to hook up our email domain to their systems in 15 min. We use them for simple transactional emails, and haven't had any deliverability issues.

Cons: We would switch our Mailchimp marketing emails to them if their UI editing and management tools were as robust - but they seem to making nice improvements in this area, so maybe that will come sooner than we realize :)

A good engine but poor management

Sep 14, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The fact that the trust that I can have that emails are being delivered. Its a piece of mind that most CMS are assured but with send grid I'm a fan

Cons: Unfortunately the management cues are bad. There are very limited analytics tools that causes questions and backups

Drives our business and platform

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We send out emails daily to thousands of our users that in-turn drive traffic to our site. Their ability to send and deliver emails out is phenomenal! If there's any issues with their server, they are quick to let their users know and we can streamline that to our users.

Cons: They have a strong support system but would be nice to have a complimentary consultation service that is built into your subscription.

Support is not ok! Paying full monty and still coming in to spam of hotmail

Sep 08, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The api is easy to manage and to make. This is the only advantage, but api may be good but then the emails won't deliver what is the use of a good api then.

Cons: Very bad customer service. Do not have the knowledge. And only try to sell extra . For example they cause a problem in the email and therefore it is delivering into spam of hotmail. Then they will propose to contact their specialist, but you will be charged!

Sendgrid is the best white label email service

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to work with the Sendgrid API. You can send them all the emails you want and they send them out. It is just that easy.

Cons: I don't have any concerns with Sendgrid. I do wish it was easier to find lists of people that I have sent emails to.

Pretty Solid and Reliable

Oct 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We've used Sendgrid for a few years now, without a hiccup. It's worked well for us and has been very reliable. Their interface is easy to use and has most of the features you would expect, e.g. reporting, graphs, metrics, and the ability to search for users and emails that were deployed. I've had various members of my team trained up using it without any problems and they use it on a daily basis. We're heavily invested in it now. Sendgrid has pretty good customer service too, and have helped us quickly whenever there has been an issue. Sendgrid is solid and reliable.

Pros: - Reliable. - Has the features you need for transactional email, but also email campaigns too. - Has very good reporting - Has good customer service. - Offers a static IP address.

Cons: - Can get a little pricey if you send over 100,000 emails - Doesn't allow you to see much about the email that was sent, e.g. headers, subject, or body, which makes debugging issues hard.

Good delivery and API. Used it for free

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I liked most about Sendgrid was that it had really good deliverability. It integrates well with other tools using API.

Cons: It was some-what hard to set up for the situation I was using it for. Which most people probably wouldn't run into.

Capterra-loader

Easy emailing program, to send all your automatic emails and makes it easy to check your reputation

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the statistics, and that I can check if emails have reached their destination and if they've been opened. It also automatically checks if an email recipient is marking your mail as spam or blocks fake email addresses.

Cons: I don't like that you can't check which email it was that was sent. That would be nice if it was blocked or marked as spam. Then you can narrow your search down.

Great ESP for any email needs

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple setup and has the ability to scale

Cons: Old admin was better

Overall: One of the best background services you can set and forget. Runs nearly all the companies I've set up for email and half the emails that end up in my inbox. Amazing delivery rates that no one else in the industry can touch.

Recommendations to other buyers: No

Incredible feature set for transactional and deliverability is probably the best in the industry.

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Emails are always delivered and you can hookup the notifications to your data warehouse to get more insight into what happening. Having the option for a dedicated IP and also customer support is awesome.

Cons: The email marketing side of things could use some improvements. Transactional side needs dynamic templates. Slightly complicated to use / setup.

Solid deliverability with some of the better customer service in the space.

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service really stands out with SendGrid in comparison to other email service providers. When you can carry a conversation with a competent professional who actually understands the software they are supporting, it makes a huge difference these days.

Cons: I'm not a huge fan of their email builder, but this is more a matter of personal preference. I find it a tad inefficient in comparison to some others I've used in the past.

Overall: Excellent customer service in comparison to other email service providers.

Great for transactional emails

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: No time setup and install
Very fast email delivery
HUGE free tier
super easy to use.

Cons: No cons yet!

Overall: Sendgrid is the best option out there for your transactional emails, in my case I use it straight fwd from my Heroku projects and is a very nice way complete process email related (like signup confirmations or forgot password related functions).
The free tier is HUGE and the email timing is also great.

Excellent Deliverability and Reliability

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to integrate pretty much every external application that I need as well as quickly integrate all of my WP sites to use Sendgrid to send all my emails.

Cons: The main UI on the Sendgrid Dashboard could be a little more user-friendly overall and could benefit from a "quick links" tab for the most used areas of the app.

Capterra-loader

Best Email Delivery Service i ever used

Aug 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, trustworthy, i haven't had any problems with any of the thousands of emails my app has send

Cons: The dashboard can get some tweaks, for example better colors.

Capterra-loader

your mailing app

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Awesome API and is dead simple to implement, you won't need to spend too many hours configuring this.
-Sendgrid has an incredible email analytics, his dashboard has everything that you might want in your transactional email platform.
- 24/7 support that will actually help you in times of needs.

Cons: I would say in terms of price they aren't the cheapest (not the most expensive as well) could be a key factor here. Also I read that they have neglected smaller customers (not my personal experience)

Awesome all around

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and configure. Tons of great features. Amazing support and staff. Support base is fantastic with their knowledge base, videos, blogs and resources.

Cons: There haven't been any true 'cons' yet that I've experienced in working with SendGrid. Their marketing module has come along way.

I love SendGrid. We use it to ensure deliverability across our sites.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer service. We had an issue a while back about email deliverability - it ended up being a provider error but SendGrid took their time to work through the issue with me and give me some suggestions of next steps I could take even though the issue ended up not being on their end. Very impressed.

Cons: I wish there was a way SendGrid could "talk" to the email provider a little more in depth. We sometimes have emails that are delivered, but the email provider is actually holding on to them for some reason, usually because it thinks it's spam. But I want to know the full story.

Overall: great way to communicate to clients how their deliverability it.

Simple email

Oct 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Send grid was simple to use. Never had any large issue when I was using it. Great at keeping your database updated on updates with things

Recommendations to other buyers: It's a solid platform so nothing exactly standsout as terrible or outstanding. I'd still recommend people try other services first to see what fits for you better

Amazing product that does the job!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We send out all our transactional emails with the easy to use API. Never had any problems and easy to set this up.

Cons: The marketing side is still not as good as some competitors, but this is not the main use for us. Also it's improving in the last few months

Good email service for non-coders

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: If you don't know how to code, this is the best email marketing software. It offers an awesome drag and drop style newsletter build that anyone can learn. It is easy to use and learn. Also, great pricing.

Cons: There are always little bugs I run into with fonts changing or features not showing on my end, showing up in a test email. For example, my social media bar always sends white when it's black on my side. It sounds small but it makes it look sloppy.

Capterra-loader

Better deliverability than SES for us, but still lacks features

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Deliverability is good when you get your own IPs. Easy to use and setup. Stats are ok, but not kept forever.

Cons: It lacks features such as drip campaigns (automated email serious based on when a subscriber joins your list).

Overall: More emails delivered.

Helps run everything smoothly

Feb 24, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid has been super helpful in automating emails - Deliverability is great. And has wonderful customer support.

Cons: The only thing I'd say is that it can be tricky to set up for the first time when using a third party app.

SendGrid let's me check any emails that run through our software quickly and easily!

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: On SendGrid I can see any emails that have been processed, bounced, marked as spam, blocked, etc. which helps when customers calling in about email issues. It allows me to fix the issue quickly and in return help our customers faster.

Cons: I find SendGrid can be a little intimidating without any walk through or explanation on how to use it. I wish there was a "help" section where I can search for answers.

Capterra-loader

Sendgrid is great as an email delivery platform, but it could have more features

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integrations were super easy. Providing a SMTP interface made for a seamless transition from using SES and Gmail to Send Grid. Email delivery is fast, and bounce rates are very low. The ability to dump all events is also super helpful for slicing delivery and engagement in the email channel.

Cons: I was looking for a service that made getting information about our email sending easier. I had to combine this service with keen.io in order to have a full package. For developers looking for a turnkey solution, I would set those two up as a pair. Otherwise, you can consume the stats and process them on your platform.

Overall: Email Sending. It's effective, It's cheap, and it has all of the bells and whistles I need to integrate it into my platform.

SendGrid has proved to be a no-brainer for our custom software dev agency

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have experience using SendGrid both as a transactional email sending engine (using templates) as well as using them for email campaigns.

Pricing: for their functionality, we've found their pricing to be an excellent value

Documentation and Support: very helpful, we rarely need to ask "how do I do this" questions of the support team. However, when we have had to ask for help the support team has been helpful. One minor annoyance is that I've grown used to super quick response to questions (e.g. via chat). Although their email support time isn't terrible (< 24 hours in my experience) I've found myself waiting for a response.

Functionality: their API is easy to use, especially with the node.js library. The website has been very easy for us to use. Campaigns are easy to manage, as are Contacts. The ability to easily segment the contact list into dynamic groupings is very useful. One minor annoyance -- email campaigns open by default in WYSIWYG mode, which appears to mess with the code we created using Zurb Foundation for Emails. We end up copy/pasting the email source code again each time we enter edit mode for a campaign.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Capterra-loader

Improving front end, UI, and features for email marketers

Jun 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: SendGrid started as a primarily backend email client with access to their API. I haven't had much experience with this - I've primarily dealt with their newer front end UI for email marketers. Their templates are improving and I have started using those. I

Cons: The email-builder interface isn't super intuitive. It's sometimes of a hassle to find specific activity for one user. Their logic for creating user segments is pretty poor. Definitely lacking on the ability to fully utilize customer data.

Easy way to offload email processing

May 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Quick to set up, easy integration with C# codebase and apps on MS Azure. Offloading the email processing workload allows developers to spend time on business critical code.

Cons: Hard to tell what SendGrid stores, where and for how long. Can be an issue in todays privacy sensitive environment.

SendGrid For Email Tracking

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use interface that puts the information we need up front in an easy to use format. We use it primarily to track email disposition...and it does this perfectly.

Cons: The only thing we wanted to see for some time was more history. Sendgrid just announced 30-days history...and resolved that "ask."

Quick and easy set up for email automation

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great sequences, easy to use templates and made capturing an audience's attention very simple for any level user!

Cons: Not as many features as some of the top competitors but the pricing is there and it makes it easy to run basic automation.

Capterra-loader

got it for free through their startup program

Jan 30, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i liked the support, and set up, and the interface for designing email campaigns. really nice looking tool

Cons: unfortunately the majority of emails that we tried sending through their platform never reached their intended destination

Difficult for beginners, but many tutorials.

Apr 19, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We use SendGrid to put emails out to all of our Wisely loyalty users. I was tasked with this, I have no previous knowledge of how to build these types of emails or anything. I was able to figure out a decent looking email to send to everyone. I'm glad that they offer templates to start with. I really love the details in seeing how many recipients open the emails - both numbers and percentage, times, etc. The reporting is fantastic! Customer service is great.

Cons: I only used the templates that SendGrid provided, I could not figure out how to create one. I also didn't have a ton of time to devote to it. I think if I had more training on it, it would've been easier but I am thankful I don't have to put these emails together anymore.

best transnational email service

Mar 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sendgrid is a great tool when it comes to create, send and maintain marketing emails. Sendgrid provides customized email templates. Message delivered is super fast. Provides matrices and report of sent emails. It is easy to integrate in majority of programming languages.

Cons: Although Heroku provides a free starter plan with 12000 email per month the next available plan starts at around per month and provides only 40,000 emails

Overall: We send transnational and marketing email using Sengrid. It is easy to integrate and We are very satisfied with the performance.

Runs our entire automated email communication

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows for customizable templates
Pretty good open rate -- (some SPAM)
Allows for very flexible configurations across many different types of emails

Cons: The learning curve was quite steep. While our rating with the service was "Excellent", we discovered at a later date that a number of emails had been flagged and unsent -- a problem that we fixed immediately, but did not realize was an issue at first.

Overall: It literally runs everything we do with email features of our application. It adds a lot of value to our users, but it takes some heavy lifting to get everything set up correctly.

Capterra-loader

Good mass email software

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best softwares for driving email marketing strategy. The best templates that I have come across, also the amount of personalization that can be driven through personas is great. The flexibility around add unsubscribed prosepects is good. Pricing models are very flexible and great choice for startups.

Cons: The product performs well overall, more personalized targeting features can be added such as IP based etc. The product is more suited towards B2C email marketing, more B2B marketing features can help

Overall: Email marketing

Capterra-loader

Whoohoo! Transactional email done right.

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I used to hate trying to develop any email part of an app. No matter what option I tried, it always wound up in someone's spam box and was always a clunky pain in the ass to implement. NO MORE! Popping this library in and building a generic class to wrap it with made my week.

Cons: The SDK isn't super generic. It's very specific to how SendGrid works. Which I suppose makes sense from SendGrid's point of view, but from an implementation point of view... if I ever switched vendors, I'd need to redevelop more of my email class than I'd like.

Capterra-loader

Basic email marketing

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: If you don't need to advanced email marketing tool, it's right for you. Good user interface and good campaign editors.

Cons: They can improve their marketing tool a bit more, there can be some automation with triggering functionality.

Great for batch email/newsletter

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The new campaign of sendgrid made sending newsletter and batch email easier in a user friendly platform. The average marketer will without a doubt find what he is looking for with sengrid for a lower price than other provider.

Cons: Sending emails using a csv file is not way harder and almost impossible since they removed the legacy newsletter.

Probably the best SMTP service I have used.

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: After trying and testing out many SMTP services, I have found the best and highly reliable SMTP service for my emailing needs.
It definitely provides me the higher delivery rates for my marketing campaigns.

Cons: At first, I was held back by its pricing plans so decided to opt just for its SMTP services.
Also, some of the advanced features were quite overwhelming for me and were also difficult to find those in their documentation.

Overall: High email deliverability assured better sales prospects for my marketing campaigns.

Easy platform to send email using C#

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There is SDK available to implement send email functionality in C#. You can add file, pic and documemt to send email. You can send dynamic html and plan text to email. You can see email activity from send grid portal like email status, bounce emails, fail emails etc.. Portal UI is very clean and easy to understand. Thanks to sendgrid to provide me a lovely tool.

Cons: You need to purchase licence to use sendgrid. Vary good customer support. Value for money. More secury email.

SendGrid not for the faint of heart

Jul 22, 2014
1/5
Overall

Comments: I would recommend against SendGrid. We started using SendGrid using a relative old list. We immediately ran into issues with this list and had our account suspended. Checking the same list with MailChimp we found that MailChimp warned us about the quality issues before sending, allowing us to clean the list, and SendGrid just closed our account after sending and running into high bounce rates. After that we had to deal with a highly critical customer service department that treated us like a headmaster treats a child. Contrastingly, working with MailChimp is a breeze. I realize that using an old list was actually a mistake on our side. However, I believe a service can protect you against making beginner's mistakes in stead of punishing you for them.

Pros: Cheap

Cons: * Easy to make mistakes * When you do, they suspend your account and you get to deal with the stern customer department

Wonderful experience

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Sendgrid has the most robust API that you can connect to your apps. Super handy for sending transactional emails. Great customer service.

Cons: No free options (unless you're grandfathered in from an old plan), marketing emails are pretty barebones and featureless, especially compared to something like mailchimp.

Solid SMTP or ESP

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been running with SendGrid for 3+ months so I don't have too much experience, but the first few months is when I typically deep-dive a product. Delivery rates are decent. Then ESP tools are fairly good. Support is up and down - I can call someone and troubleshoot a problem, which is great. But, I submitted a ticket via web. It was answered a day later. I replied with questions about the ticket four minutes later, two days later, and a week later - no responses. Sending capabilities were shut-off without warning for over a day due to unpublished spam complaint levels. I thought this was a severe response but appreciate their efforts to maintain a user-base adhering to industry best standards.
All in all, SendGrid is a very capable ESP, excellent with transactional, solid API and documentation and a fairly decent value for the service.

Until it was free , it was great.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to setup. We used mostly for notification emails and their API is very robust. Also design and UX are great.

Cons: Until they cut off their free plan a few weeks ago, I couldn't see any cons with this software.

Overall: We relay their functionality on many of the sites we developed and works great. Clean and easy interface.

Provides a robust and reliable email delievery systems!

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SendGrid has affordable plans and solutions for scaling up individual or small business. It provides easy to use and customization marketing campaigns which are useful and packed with powerful features, useful in leads generation. From personal point of view, SendGrid API provides a ton of features to integrate and use the service in a variety of innovative ways to get your job done. It provides powerful features for transactional emails and has a nice UI, so the whole experience of being an user is easy and without any hassle!

Cons: The only thing that troubles me is the support staff as they fail to follow up on the issues and support is an area where SendGrid can improve a lot. Also, my shared IP's do not pass the spam checkers and get flagged often as spam.

This is just one piece of a solution, but it does all it needs to do really well.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It performs its function precisely and does it well. I've only ever had a few issues with the platform, but I consider those issues to be standard in an SMTP environment. The flexibility of the whole setup of being able to switch SMTP providers at a given point without tearing up or moving an entire CRM makes this a great starting place. It's much more user friendly than most any other SMTP provider and it absolutely gets the job done.

Cons: I don't love it when compared to the pricing structures of some other platforms, but there are few that do their job with so little user work necessary on the front end.

Easy to implement for process automation.

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We don't use sendgrid as a marketing tool, but rather as the email backend for our customer interface to send them notifications. For this purpose, it does a great job, was easy to set up, and has had no issue keeping track of activity and generating emails to the correct users.

Cons: It is a bit complicated on the front end at first when compared to mailchimp, but it does offer some additional customizations which is nice.

Great email service but at a higher price

May 23, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Easily integrated via API's - Good delivery rates - All user actions are captured and can be used for segmentation -

Cons: - Costly compared to other email service providers - Very Slow UI, sometimes it is plain irritating - Support time is usually more than a day

Bad customer support

Jul 04, 2018
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: they have Good ideas, useful web interface, good api. Prices are ok. That s all.they have Good ideas, useful web interface, good api. Prices are ok. That s all.

Cons: Send via blocked shared IPs (bounces), bad support. We have a problem with a listbombing - they simole closed our account without any support or help. Very long answers on tickets (we are waiting for 24 hours for each answer). Finally don't recommend to use.

great email management software great for mass emails

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This is a great solution when you have to send mass emails. Many other platforms get very expensive to send mass emails.

Cons: You have to set up your own templates so it's not necessarily a good tool for people who don't have some technical background.

I enjoyed using Sendgrid, it helped me a lot!

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to configure campaigns and newsletter and keep track of the emails flux from you to your customers. It is also included in Google Cloud Applications so I'd say it's a great choice, you can't go wrong with Sendgrid

Super easy to use!

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's really easy to use and the platform is so aesthetically pleasing! As a customer support rep, it's important to have quick access to information when someone calls in about email issues, and within seconds, we can figure out what the problem is. Send Grid has been great.

Cons: No cons just yet! I'd recommend it to anyone email delivery software without a doubt. Great product!

Zero Frills Email Solution

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sometimes you need to send out a TON of email and you don't need any frills. The pricing is reasonable. The platform is simple. The reporting works. Your visual edit works and it does a pretty decent job pulling out bad emails.

Cons: There's a TON of room for improvement. I would love some additional custom fields when it comes to sorting my data. I think you need to find a better place to put your "lists" inside its own menu. I've often spent minutes trying to track down where a new set of uploads has gone or struggling to find the right place to do the upload in the first place. You allow for scheduling but not running sequences based on the reactions. I would LOVE to see far more advanced functionality in the future.

Wonderful platform, with good reliability.

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using quite a few email providers but sendgrid turns it up a notch with its interface. The stats, the details etc all are provided but in a more friendly way in comparison to other competitors.

Cons: The stats are not being updated in real time. I have to actively go and search for an email on my own instead of seeing it immediately as failed etc.

Capterra-loader

I still want to use and verify

Mar 01, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I still want to use and verify. I cannot give a review when I am registering. I still want to use and verify. I cannot give a review when I am registering.

Sep 19, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Using sendgrid as our email marketing service has been great so far.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The platform makes sending transactional emails easy and seamless. They also offer a pay as you go pricing which means you don't have to pay them for the period you don't use them.

Cons: The marketing email templates are not good enough. They also use shared IPs which increases the tendency of being spammed.

Overall: Seamless transactional email service.

Why we moved away from SendGrid.com - Lost Account and Useless Support

Nov 04, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It COULD send mail

Cons: You get logged out of your account and their support takes over 48 hours

Overall: So we decided to moved all our services away from sendgrid.com a.s.a.p once they logged us out of our production accounts. They take over 48 hours to respond and then its only to say they either they cant help your or that there is nothing wrong ! Their answer is "Create a new account"

Recommendations to other buyers: JA DONT USE IT !

Send grid is phenomenal for my daily email tasks.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have to utilize this tool daily when troubleshooting email issues at the work place. It's fantastic for finding the emails and verifying they sent, or why they didn't send.

Cons: I wish the email message content was present and I didn't have to switch between several servers to verify all email sends.

One of the best email services

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: SendGrid has been doing a great job so far! It was extremely easy to set it all up. It's great to see stats on how many emails were open, how many % of the emails were marked as spam, etc. It's very easy to integrate new email templates, without wasting our engineers time.

Cons: Nothing critical has been noticed. Sometimes we noticed a delay in emails delivery, but that probably relates to high load on SendGrid's servers, and the delay was never enormous, so no big deal for us (so far).

Easy to use email marketing tool

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use interface.
Can create campaigns within seconds
Can schedule campaigns
Easy to add multiple contacts into the mailing list

Cons: Nothing much. So far it looks good. The mail body customizing options can be improved a bit. Otherwise a great tool.