Groomsoft

Groomsoft


5 / 5
22 reviews

Who Uses This Software?

Pet Groomers, Dog Groomers, Cat Groomers, Horse Groomers, Grooming Salons, Boarding and Kennels, pet sitters and walkers.


Average Ratings

22 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Groomsoft
  • www.groomsoft.com
  • Founded 2006
  • United States

About Groomsoft

The simple way to run your pet grooming business. Groomers have told us that Groomsoft Messenger SMS appointment reminders eliminate no shows. Great mapping features for mobile groomers saves time and money with Optimized routing & the ability to find pets past due for a groom near your current appointments. Groomsoft is accessible wherever you have Internet access and a web browser. Packed with great features such as, groomer scheduling, time blocking for no grooms, waiting list and more.


Groomsoft Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management

Groomsoft Reviews Recently Reviewed!


Ease of use

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Groomsoft for over over three years. It is easy to use and train employees to use. It allows us to keep track of customers, prices, pass and present groom instructions, incidents, and comments.

Cons: Can be confusing to set recurring appointments. Especially when a customer ask for their next appointment. If a customer cancels or changes a recurring appointment it is hard to reset the appointments or restart the appointments from that time on.

Overall: I have had an overall positive experience with Groomsoft. The prices have been reasonable in comparison to other subscription prices. I would highly recommended to anyone that is running a grooming business. It is paperless, a good place to store grooming instructions, and record pass grooms comments. As well as, incidents and customer complaints to avoid future issues with clients. It allows you to set appointments anywhere (mobile phone, home computer, etc). It is a good place to keep track of finances. It easy to see at a glance from month to month and year to year how well the business is doing. In the past, if I had a problem it was easy to get someone from customer support on the phone to walk me through my issues.

Vendor Response

by Groomsoft on January 23, 2019

Hi Shelley,

Thank you for the great review it really helps us make Groomsoft better for everyone.

The Groomsoft Team :-)

Groomsoft for Small Grooming Salon

Mar 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quite customizable, I can keep a lot of information on the client and pet, as well as unlimited photos and information about each groom on each client's pet. I also like that I can enter the services/fees and have it all calculated for me, including separating out tips and I think the "reports" are very good.

Cons: 1) I really dislike not being able to put just a birth year in for a cat. Many clients do not know when their cats were born as not all are purebred...many are from shelters. I have to skip that entry and put a birth year in the "notes" and then I am unable to quickly glance at the cat's age on future visits - I have to look at the date of their first visit and calculate from the year to the present to see their age. I would like to be able to put:

- day/month/year OR month/year OR year and have it automatically show me their age each time I enter a new appointment.

Overall: It is fairly easy to use. Quite basic but for a small business it is adequate. The customer service is very good and Representative is VERY quick to reply when contacted.

Vendor Response

by Groomsoft on March 18, 2019

Hi Debra,

Thank you for the excellent review. :-)

The Groomsoft Team

Great Program!

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to make appointments anywhere and any time. I can easily see what is booked for which groomer at a glance. It really is very easy to use once you learn it. The customer service, as rarely as Ive used it, is fantastic and fast.

Cons: It takes a little while to figure out all the ins and outs. I feel like some things are a little repetitive and others are not as useful as they could be. I love the idea of the waiting list but am finding that if i move an appointment as opposed to creating a new one, it stays on the waiting list. I also would love to change the time that the reminder texts go out and haven't been able to figure that out.

Overall: Overall we have been very happy with Groomsoft. I love that you take suggestions and upgrade it regularly

Vendor Response

by Groomsoft on January 22, 2019

Hi Katie,

Thank you for the great review. :-)

A team member from support will be emailing you so we can better understand your experience while using the waiting list and help answer your question about changing the appointment reminder times.

The Groomsoft Team

Great Technical Service

Aug 13, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, very automated, very affordable, helpful customer service, great overall format.

Cons: A couple of options not currently available for mobile groomers, but hopefully will come in the future. The mobile version does not always communicate with the desktop version.

Overall: Groomsoft is very easy to use and has many features. Groomsoft now allows you to create your own templet, which is an awesome feature. Shawn in the Tech dept. did an awesome job working with me to create my own personalized templet.

Recommendations to other buyers: Would love to have a mileage variable to add to my templet. Would love to have a option in the services section for adding discounts. For example, being able to select a $5 discount for a client which would automatically minus $5 off their total price.

Vendor Response

by Groomsoft on August 14, 2016

Thank you for the awesome review.

We do have coupons in Groomsoft that if added to the appointment would deduct the discount. Coupons could be created by going to Settings > Manage Coupons. After they are created, you can add them to the appointment by clicking the Coupons link in the receipt area and selecting the coupon.

Love this iCloud appointment service

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and can be accessed through all of my smart devices as well as the desktop computer. Away from the grooming shop, no problem I can set appointments on the fly if I receive texts or phone calls from clients.

Cons: Can not say there's any thing I feel negative about.

Overall: This software became available approximately 1.5 years after I started my business. Lifesaver! I was so tired of all the laborious record keeping I needed to do on calendars, spread sheets - Keeping handwritten grooming notes on cards etc. I always felt things were incomplete. Groomsoft saved my sanity and I gained confidence. Always a glance away is the schedule and details needed for grooming my furry clients.

Vendor Response

by Groomsoft on February 12, 2019

Hi Judy,

Thank you for the great review. :-)

The Groomsoft Team

Great Program

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is easy to navigate and make changes. I love that there are so many things you can do with this other than just scheduling appointments

Cons: The help menu could use some work with subjects that or not common and if they are maybe a one word search for them.

Overall: I have nothing bad to say at all. When I have ever had an issue, or even an idea , I email Groom soft and get a response with in hours. They fix the problem or help me fix it, and they actually look at the ideas that I have submitted and even put one to use. This is a great addition to your business.

Vendor Response

by Groomsoft on January 22, 2019

Hi Wendy,

Thank you for your great review and feedback. :-)

The Groomsoft Team

Groomsoft Review

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and if you make a mistake on something it can be easily fixed. I like that I get a response from Groomsoft right away when I have a question or problem. It has everything you need to keep track of your business needs for grooming.

Cons: Still could use some updates (to be able to split tips and add multiple groomer to one dog)

Overall: Been with Groomsoft for a few years now and so far so good!! Whenever I have a problem they get back to me right away and get the problem fixed as soon as possible. I would recommend Groomsoft.

Vendor Response

by Groomsoft on January 23, 2019

Hi Dawn,

Thank you for the good review. :-)

The Groomsoft Team

Groomsoft is Awesome!

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Groomsoft is easy to use and is very useful in many ways with my pet grooming business. Making appointments and especially the reminder feature is awesome! They listen to your ideas and make changes and updates all the time. Helpful online help with any issue you may have. FB Community page is great too.

Cons: Nothing bad to say!! If you dont like something then let them know!

Vendor Response

by Groomsoft on January 17, 2019

Hi Melissa, Thank you for the excellent review. We really appreciate it.

-The Groomsoft Team

Mobile Grooming by Loel in Walnut Creek, California

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility and the responsiveness of the staff. I love the color coding which I actually use for charting my routes.

Cons: I have wanted to make a note in a client's appointment that only applies to that day - rather than having to go through a more formal process of entering it under client notes or pet notes. This would be a handy addition to the appointment scheduler.

Overall: Great from the get go!

Vendor Response

by Groomsoft on March 12, 2019

Hi Loel,

Thank you for the excellent review and the suggestion. :-)

-The Groomsoft Team

We have been using GS for 3 years and live it.

Jun 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price is great. Easy to use. In 3 years it has never been down except for once and that was only for about 20 minutes. Great customer service.

Cons: When printing the receipt I wish it had the groomers name on it. I also wish it would let you edit the text messages sent out because I don't want them to reply back.

Vendor Response

by Groomsoft on January 17, 2019

Hi Beth,

Thank you for the excellent review. I added your comments below to a list we maintain for consideration on future updates to Groomsoft.

-The Groomsoft Team

I love it

Mar 10, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its packed with features and is affordably priced!

Cons: Not being able to easily identify days off. Not being able to add multiple vacations, or individual vacation days.

Overall: I love that I can access the program anywhere and at any time. The report features are super convenient. Text reminders are a God send! The new mass text feature is wonderful.

Vendor Response

by Groomsoft on March 14, 2019

Hi Leigh,

Thank you for the excellent review. :-)
Your suggestions are great and will help us make Groomsoft even better.

-The Groomsoft Team

Review for Groomsoft

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My business loves Groomsoft. It is very easy to use. The software often gets updated and I am always pleased with the new features. Dog grooming is a challenging schedule, so I am so pleased to find software that really understands how to navigate the complexities.

Cons: I like everything about the software. No complaints.

Vendor Response

by Groomsoft on February 07, 2019

Hi Carrie,

Thank you for giving us an excellent review. :--)

-The Groomsoft Team

Great software

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great price, easy to use. Groomsoft helps me keep track of income, expenses, customers and appointments. Also sends reminders which cuts down on the number of no show appointments.

Cons: There are a few features that I would love to see added, however groomsoft is always improving its software.

Vendor Response

by Groomsoft on January 23, 2019

Hi Jessica,

Thank you for the review. :-)

Please send your suggestions to our support team at support@mrrtech.com.

Great program

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of the program and the reports. I am a apsentee owner and with this program I can see everything that is being charged and how it was charged right on my phone. I can even book an appointment when the shop is closed with no problem.

Cons: I would like if it had a business program like quick books in the program

Overall: Very good

Vendor Response

by Groomsoft on January 24, 2019

Hi Joe,

Thank you for the great review. :-)

Quick books integration is in development. If you have not done so already, join the Groomsoft Community Facebook group. The Groomsoft Community group will get the the latest news regarding Groomsoft and its a great place for Groomsoft subscribers to help each other.

The Groomsoft Team.

Capterra loader

Easy and Functional

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and customize for every groomer by color coding.

Cons: The cost of text message reminders is kinda high, but so is every other scheduling software.

Overall: Great! Love the software and the customer service is excellent.

Vendor Response

by Groomsoft on January 23, 2019

Hi Tammy,

Thank you for the excellent review. :-)

The Groomsoft Team

Wonderful

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Constantly updating to new and useful tools. Customer service is great. Easy to use. Great features.

Cons: I have ideas I wish I could implement myself. But I'm not a member of the tech team. Boo. Lol

Vendor Response

by Groomsoft on January 24, 2019

Hi Michelle,

Thank you for the great review. :-)

We want to hear your ideas. Send an email to support@mrrtech.com or use the help menu option within Groomsoft to send us your suggestions.

The Groomsoft Team.

Great software

Jan 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use customer friendly but needs updates

Cons: Checking out, should automatically switch to completed

Overall: I love it but it's annoying to go back to the appointment that was just checked out to switch to completed.

Checking out should switch it automatically to completed!!

Vendor Response

by Groomsoft on January 22, 2019

Hi Chris,

Thank you for the great review. We really appreciate it. :-)

When checking out an appointment the appointment status changes automatically to "Checked out". Groomsoft considers both Checked out and Completed appointments as the same.
To make it easier to see both Completed and Checkout Appointments you can give them the same status color.

How Groomsoft Rocks

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all the different reports you have to chose from. I need to learn more about the expenses though.

Cons: I like all of it.....wth..like I said, you Rock!!!!

Overall: I like that groomsoft adds up me numbers for me.....makes managing the IRS a lot easier.

Vendor Response

by Groomsoft on January 29, 2019

Hi Sheriese,

Thank you for the great review. :-)

Thank you

Jan 26, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the SMS option. Customers love not having to remember, the software does it for them.

Cons: I wish that when a customer texted the reminder number we could get a notice somehow that someone had texted that number

Overall: Groomsoft has taken a lot of paperwork off of me and has given me a lot of time with my family back. Not having to remember to send reminders out every night is a blessing!

Vendor Response

by Groomsoft on January 29, 2019

Hi John,

Thank you for good review. :-)

The Groomsoft Team

Great scheduling system for services providers

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use. New employees always learn it quick. Allows you to choose text message appointments reminder great feature. We wonder if it could be day before appointment as second reminder? I know they remind almost a week prior an appointment..

Cons: To send appointments reminders day before actual appointments as second reminder or 2 days before.. also when employees leave company and you need to edit them as inactive they disappear of the scheduling as well which is strange.

Overall: We like it a lot!

Vendor Response

by Groomsoft on February 01, 2019

Hi Katarina,

Thank you for the great review. :-)

Yes you have the option to send appointment reminders 1 day prior.

Check out this video from our YouTube options.
https://www.youtube.com/watch?v=JBKUA2SYuIQ

This video explains how to manage your appointment reminders.

The Groomsoft Team.

Easy to use!

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Groomsoft is very easy to use and I am able to keep all of my clients and appointments organized.

Cons: There is nothing about this program that I don't like

Vendor Response

by Groomsoft on February 02, 2019

Hi Jessica,

Thank you for the awesome review. :-)

The Groomsoft Team

I love this software and the customer service is A+

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great search features a nd if something is cumbersome or difficult you just call and you get help . He is always open to feedback

Cons: I am happy with the software as it is. Any feedback I have given has always been met with software changes.

Overall: Easy database to use and search , easy scheduling and checkout

Vendor Response

by Groomsoft on November 15, 2017

Hi Laura,

Thank you for the great review.

Sincerely,
Your Groomsoft Team