# ActiveOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ActiveOps the right Employee Monitoring solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129806/Workware/reviews

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ActiveOps

4.4 (7)

[View alternatives](https://www.capterra.com/p/129806/Workware/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of ActiveOps

Ease of use

4.7

Customer Service

5.0

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Michael C.  
Partner  
Professional Training & Coaching  
Used the software for: 2+ years

### "Easy to implement and easy to use"

October 20, 2020

5.0

Great tool and insightful data. Their coaching of how to use the data responsibly is essential.

Pros

We were up and running in days and seeing relevant data in the first week. Super easy to get ramped.

Cons

Would like more flexible alerting capability.

Alternatives considered

[Verint Workforce Management](https://www.capterra.com/p/247639/Verint-Workforce-Management/)

Reason for choosing ActiveOps

Overall functionality and data capture rate. Also were easier to deal with through the evaluation.

Review Source

KB

Kelly B.  
Process Eng, Sr  
Insurance  
Used the software for: 2+ years

### "Implemented in 2016 and I'm still impressed!"

October 20, 2020

5.0

I've worked with the product since 2016 and I'm still impressed with all of the features and functions it provides. I'm still learning how to utilize it to it's fullest

Pros

As an administrator, it's an impressive program with a ton of very useful features that provides invaluable metrics for the workforce and management

Cons

implementation is time consuming and tricky with a large enterprise like we have. It's not intuitive and definitely require network and product experts

Reason for choosing ActiveOps

n/a

Review Source

KS

Khiyana S.  
Consumer Experience Lead  
Insurance  
Used the software for: 1-2 years

### "WorkiQ"

October 28, 2020

2.0

Overall we were looking for a tool that would provide more analysis of the work that our associates do to allow us to improve our process. This is not the feature we have with the purchased package and we would not want to purchase additional features.

Pros

The ability to manage the associates productivity for those associates that are more production based. The software helps as more of a supporting tool.

Cons

As an Admin the software can run a bit slow pulling up details to set up an associate or research an issue. It would also be nice to see some employee details available on various pages vs grabbing from different areas within the tool.

Review Source

LL

Lisa L.  
Supervisor, Provider Installation  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Lisa's Review"

October 28, 2020

5.0

The idle time helps me to resolve the associates work time to help them see if they are managing their time wisely to meet their production goals.

Pros

The features that are most impactful is being able to see when the associates are working compared to sitting idle. This helps me to see where my associate could be in their work whenever they do not show idle on days they are most productive.

Cons

I would like for the system to be more user friendly when it comes to setting up your own report in order to send something to your associates through email.

Review Source

FM

Floyd M.  
Director Of Information Technology  
Computer Software  
Used the software for: Less than 6 months

### "All in one time tracking and employee monitoring"

May 26, 2022

5.0

Pros

With WorkiQ we can easily measure the idle and meaningful time of the each team member and increase the efficiency of our projects.

Cons

WorkiQ definitely needs to have better reporting features for idle time monitoring.

Review Source

AP

Ashley P.  
Process Improvement Professional  
Insurance  
Used the software for: Less than 6 months

### "WorkIQ Review from Admin "

January 19, 2021

5.0

Pros

This software is currently changing the way we work. With the help of this software, we have improved our focus on qualitative opportunities within our current processes. The support team for this software has been exceptional in helping us through this transition. We have already experienced so many benefits in the short time that we began using WorkIQ.

Cons

As an admin, I would like to see more "grouping" options for parameter configurations vs an all or nothing approach.

Review Source

AM

Anne M.  
Manager  
Insurance  
Used the software for: Less than 6 months

### "WorkiQ"

October 28, 2020

4.0

Pros

I like being able to see my employees productivity

Cons

If I don't capture real-time productivity details (i.e. login/logout times, minute by minute updates) on the same-day, then I can never go back and capture what occurred, other than a high-level snapshot. I'd like to be able to go back and capture the historical data in detail.

Review Source

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