Who Uses This Software?

Customers looking for an affordable cloud based CRM solution that would adapt to their way of working.


Average Ratings

20 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • PMAM
  • www.pmamcrm.com
  • Founded 2001
  • India

About PMAM CRM

PMAM CRM brings to you a first complete and affordable full featured CRM Solution. Your Sales team gets instant access to their sales records whenever they need it - even on the go through their smart phones. You get relevant sales information to help you stay on top of the sales process always. Your customers remain satisfied with the service experience they receive. We hand hold our customers through each stage of the implementation process to ensure your CRM implementation succeeds.


PMAM CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

PMAM CRM Reviews Recently Reviewed!

the software is good and easy to use

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The most wonderful thing about this software is that it is application based so our engineers who are always busy on the field can update the software using their mobile phones.

Cons: i think the software is almost flawless some small adjustment here and there which the PMAM team is always ready to help

Overall: we were able to streamline our service team as we are able track the service calls effortlessly

good

Jul 15, 2017
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: for daily work it is easy to use and make the procedure very easy it is very helpful in our daily work for product selection and amount so good

Cons: procedure is long and the net is slow so it takes time to send the required quotation for the customer and should be done little short

It's very helpful and useful for daily work.

Jul 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is very helpful to save each and every data related to customer,meetings,stock and all.

Cons: The software is not recognize duplicate entries by itself.Also you can't find a information through search by contact numbers or emails.

very helpful for having a overall view of sales process

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: leads tracking,funnel very handy tool to analysis sales team performance,schedule call is very helpful

Cons: task unable to use to fullest,for dispatch need a module,invoice module also needs to be included with tally compatibility

Overall: My sales is now more disciplined with a sense of accountability.
lead management is possible .
payment receipt records also helps a lot

its a good and very helping software in terms of managing the data

Jul 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: it helps in data management efficiently, all the contacts details of the clients are available when saved, all the leads are sorted and schedule call helps us to know our daily workflow.

Cons: Again and again giving notification even if we mark call as completed, have to create a separate list name everytime if the corporates are not of similar industry

Overall: my data is managed properly, I get a single database to accumulate all my leads and opportunities.

User interface is good. But sometimes it doesn't seem user friendly. Specially mobile app.

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Updates about all meetings. Great tool to analyze the work and keep watch on important things. It helps in know how of the leads and progress being happening on the leads. Also easy to extract contact details.

Cons: Choosing the time is seems difficult. At times it feel very difficult to input the meeting times. Typing option should be there to enter the call time details.

Overall: Tracking the progress on the leads. Contacts data for all the approached companies

It is easy use the software

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Daily notification and update available it is easy to get the reports and also the opportunity is useful

Cons: the process of sending the quote is too long since finding the product is not easy and also there is no notification for missed calls.

The overall experience is below satisfactory. GUI and Dashboard needs change.

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The calendar functionality is helpful. Needs some betterment in representation of the completed visits and calls

Cons: The dashboard is not that good, there is some error in the dashboard to-do list, it is not getting populated with the next planned visits.

It has been helpful in streamlining sales procedure .

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to operate and understand the software.
It was easy implemented in the sales team which organised the process.

Cons: Nothing encountered as such but needs to improve on mobile user interface as it is still not as easy as desktop version.

Its a good software, user friendly

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: user friendly
as per our format
easy to read reports
easy to access
technical side is too good
problems are resolved

Cons: limitations for use
for certain deployment it takes too long
certain reports needs to be improved.

It's been a good experience using CRM.

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The feature, which i like the most is Leaderboard. With the help of it , using CRM has been become a gamification & its very easy to analyze the whole user performance.

Cons: As such there is no anything, which I like the least, some thingBut would something for implementation:
1.Improve web loading speed
2.would recommend enhancing a feature in schedule call so that people can schedule a call by selecting from & To date if he was on the same call (Tour) for more than one day.

Overall: With the help of this software , we are monitoring the whole sales activity .

easy to save details and search as well

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: EASY SEARCH OPTION AND PUT DETAILS IN EVERY SUB OPTIONS AND ALSO KEEP THE UPDATES VIEW ON HOME PAGES AS WELL AS THE DETAILS ARE UPTO DATE IN EVERY CLIENT WE ENTER.

Cons: CANNOT PUT THE ORDER IN THIS SOFTWARE ALSO NEED THE ENTER BUTTON TO GO FORWARD TO THE NEXT PAGES, NEED TO CHECK WILL REPORTS PROPERLY

Overall: WE GET THE NEW DETAILS AND TIME SAVING AS WELL AS WE CAN SHOW OUR DAY TODAY REPORT ANY TIME. EASY ACCESS

Its very easy to followup customer from his last feedback.

Jul 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can send bulk mail to customers in one time, for am consuming my time to another work, and also I can view my reports for the same. how many emails sent to customer, which is opened, which is read by customer etc.

Cons: The basic software is not that much useful for us. we need to customize more things, and we did also.

Overall: i get more time to get involve in another work

Nice experience,easy to use

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: All the previous notes can be viewed, storage of data is easy , viewing the report and entry of the opportunity

Cons: Lots of entries have to be made, it is a very lengthy procedure,it consumes a lot of time to fill in all the details

its good but can be better .

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The searching option like we just need to put no. name or anything about lead, it shows the result.

Cons: it has a bit lengthy procedure to add notes and schedule the call and create opportunities. and see the reports

easy to use and easy the remember what the last talk has been done

Jul 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to find the last talk words and easy to excess it shows the result and we can find anything about the lead

Cons: it has a long process and the search button cant be entered by pressing the enter button. the calls sometime scheduled are been removed automatically from the plan created

Effective system to understand, maintain your records regarding sales and service and for follow ups

Jul 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Accurate data and report received at any moment. IOS and Android applications available for on the spot meeting update

Cons: it is not auto updated. Need to refresh it manually after making changes in leads, accounts and in order to save it.

This software is great in terms understanding where you stand in achieving your targets

Jul 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Its very user friendly and easy to use. Its gives you an insight on where you stand exactly after every month.

Cons: Sometimes takes lot of time to open the webpage. Better to have more details and clarifications in the help menu.

Good tool to maintain all reports on timely basis.

Jul 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I liked the multiple options under sub categories ....... And very user friendly. Options are very convenient for the users to use smoothly.

Cons: Everytime when we update some info it takes more time to load eventhough internet speed is high.

And Android app is not user friendly.

I tried several CRMs before using PMAM, was impressed with its simplicity of use!

Jul 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease with which we can create leads and accounts as well as do all data entries. The sales pipeline management and forecasting is a good simple tool as well.

Cons: I still want to explore more on report generations for effective decision making which i feel can be improved.

Overall: Helped in tracking all activities of sales team, prioritising them as well as create an useful MIS for the organisation which can be reviewed real time.