# OpenCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OpenCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/129881/OpenCRM --- # OpenCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenCRM ## What is OpenCRM? Manage your sales, grow your business, and increase profits. In OpenCRM, you have all the tools you need to run your business from a single system. From your Sales Process to Customer Service right through to your Email Marketing, its all right here at your fingertips. All features are available to all subscriptions, no hidden paywalls. ## What is OpenCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) Top alternative Featured Overall rating Based on 294 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price £39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.opencrm.co.uk&name=OpenCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenCRM 4.6 (294) VS. [4.2 (1,301)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price £39 Per User, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (294) Ease Of Use 4.0 (1,289) Value For Money 4.6 (213) Value For Money 4.1 (1,165) Customer Service 4.7 (257) Customer Service 3.9 (1,154) ## OpenCRM alternatives [4.7 (460)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,971)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (18,777)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) ## Who uses OpenCRM? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (189) 65.08% of 189 reviewers that rated this feature as important or highly important With this capability, you can easily add, edit, and search contact details, keeping all correspondence and tasks visible in one place. Reviewers appreciate the speed, customizability, and seamless integration with tools like Lead Forensics, though some want a more concise layout. Contact Database 4.5 (145) 71.72% of 145 reviewers that rated this feature as important or highly important It gives you a centralized place to store, update, and access all client information. Users think it’s easy to search, segment, and manage contacts, making communication efficient for the whole team. Some wish for better handling of duplicate data and more custom fields. Sales Pipeline Management 4.2 (144) 59.03% of 144 reviewers that rated this feature as important or highly important You benefit from visual, easy-to-use tools for tracking sales opportunities and forecasting. Reviewers indicate it supports team transparency, planning, and reporting, though some want improved dashboard reporting and color coding for activities. Lead Management 4.2 (144) 50.00% of 144 reviewers that rated this feature as important or highly important This aspect helps you track, group, and follow up on leads to maximize new business. Some reviewers find it intuitive and straightforward, supporting timely responses and easy updates, while others mention they use opportunities more often than leads. Reporting/Analytics 4.3 (125) 60.00% of 125 reviewers that rated this feature as important or highly important OpenCRM offers flexible reporting and analytics, letting you pull, customize, and automate reports for tracking sales, targets, and trends. Reviewers appreciate its usefulness for multiple teams, though some find report setup clunky and want more design options. Lead Capture 4.2 (96) 41.67% of 96 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers OpenCRM 46 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results It gives you a centralized place to store, update, and access all client information. Users think it’s easy to search, segment, and manage contacts, making communication efficient for the whole team. Some wish for better handling of duplicate data and more custom fields. With this capability, you can easily add, edit, and search contact details, keeping all correspondence and tasks visible in one place. Reviewers appreciate the speed, customizability, and seamless integration with tools like Lead Forensics, though some want a more concise layout. Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads This aspect helps you track, group, and follow up on leads to maximize new business. Some reviewers find it intuitive and straightforward, supporting timely responses and easy updates, while others mention they use opportunities more often than leads. Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Track all opportunities for potential sales and convert them into recurring revenue Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Generate quotes or estimates for customers Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns OpenCRM offers flexible reporting and analytics, letting you pull, customize, and automate reports for tracking sales, targets, and trends. Reviewers appreciate its usefulness for multiple teams, though some find report setup clunky and want more design options. Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. You benefit from visual, easy-to-use tools for tracking sales opportunities and forecasting. Reviewers indicate it supports team transparency, planning, and reporting, though some want improved dashboard reporting and color coding for activities. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Group leads or contacts based on their specific characteristics Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (294) 4.4 Based on 294 reviews ## Pricing Value for money 4.6 (213) Free Trial Complete Business £39.00 Per User,Per Month It includes: - 2tb File Storage - Access to All the Features Including UK Based Team - Fully Customisable - GDPR Features - Support Included - UK Data Centres - User Permissions Value for money 4.6 (213) 4.6 Based on 213 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (257) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (257) 4.7 Based on 257 reviews ## User reviews Overall rating 4.6 Based on 294 reviews Filter by rating 5(187) 4(88) 3(18) 2(1) 1(0) Mentioned topic Sorted by most recent BB Brigitte B. Director Market Research ### "The most flexible end to end CRM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 The support is fantastic. They are always supportive to find a solution that fits your business processes. It is NOT a humanless software company and they will always go the extra mile to help you sort problems and find solutions. Pros The flexibility to be able to tailor the software to your own working practices. The ability to have a software that can be easily and cost effectively tailored to existing business processes. Cons The inability to pull certain fields across all modules. The reporting module is less flexible and the email design aspect of the software is not very user friendly compared to competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 Thank you for your lovely comments Brigitte. The pros and benefits are great to read, and the cons you mention give us ideas to work towards. All feedback is appreciated, it helps us understand what our customers need! AU Anonymous User Regional Sales Manager Industrial Automation ### "Regional Sales Manage using OPEN CRM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 13, 2025 Use it daily, very helpful for keeping the rest of my team up to date on jobs. Will continue to use OPEN as or internal CRM. Pros Ease of Use, Sales management functions and the ability to leave quick notes on each file keeping the wider business up to date Cons I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2025 Thank you so much for the positive feedback. This is Graham, and I am one of the management team over at OpenCRM HQ. I am sorry that you feel email tracking is not always working for you, and I would be very happy to investigate what you are seeing and your reasons for frustration. Just drop the support team a message via Live Chat/Email/Phone, and reference that you have had this exchange. If you have any other queries, please do get in touch. We genuinely want to help and keep you satisfied. AU Anonymous User Director and Software Developer Computer Software ### "OpenCRM User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Pros We have been using OpenCRM for a number of years and it has really helped streamline certain parts of our daily routines. The support ticket system is invaluable to us and allows our customers to raise any issues that are then recorded in OpenCRM and our team can deal with them accordingly. Cons The system is very easy to use and I can't think of anything that stands out that I don't like. Navigating the system is easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2025 Thank you so much for taking the time to share your feedback—it genuinely means a lot to us. I’m pleased to hear that OpenCRM is working well for you. As always, if you need anything at all, feel free to reach out via Live Chat, email, or phone—we’re always here to help. SR Samantha R. Operations Director Events Services ### "Open CRM GPM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2025 Everyone is always really helpful and quick to reply. \[sensitive content hidden\] is the most helpful person ever! We started with a company of about 6 people using the system, we now have over 23 and a second company who have just signed up! Pros Easy and straight forward to use! The customer support is really quick and helpful. They system itself is adaptable and you can make it work how you need to. Cons Can be a bit glitchy and clunky. Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing OpenCRM The people were a lot nicer and easier to work with. Along with the costs being a lot cheaper Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2025 Hi Samantha. Thanks so much for your kind words and thoughtful feedback—it’s genuinely great to hear that you’re enjoying working with us! I’m Graham Anderson, MD here at OpenCRM, and I just wanted to personally say how much we appreciate it. If anything ever comes up, don’t hesitate to reach out—we’ll be here, ready to keep being super helpful. Graham SP Shanay P. finance Events Services ### "fantastic!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 5, 2025 10/10. would reccommend to my friends/other businesses. very useful CRM. not too expensive either which is great Pros The ability to customise things on there. saves time. when i want to create something, its easy to do. Cons sometimes when there is a glitch it takes a few days to fix which is inconvenient. however this rarely happens Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 7, 2025 Shanay, this is Graham, I am one of the team members over at OpenCRM HQ. Thank you so much for the positive review, it really is appreciated and great to see you getting so much from your CRM system. I have raised your feedback with the support team. As you have such a customised solution, I can see the frustration when the more complex features need second line support investigation, but equally, we want to do the best we can for you and your colleagues, so will look at how we improve these response times. if you have any other questions or feedback please just reach out via Live Chat, Phone or Email - we love to catch up. AU Anonymous User Customer Success Executive Internet ### "Great tool that helps me manage client relationships" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 Helps me stay on top of pipeline and day to day activities. Great tool for tracking past activity ,scheduling future activity and overall managing client relationships. Pros The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client. Cons It times out giving an error after logging an activity which impacts productivity. It is a recent issue that has been happening. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 23, 2025 Hi this is Graham, thank you for your kind words and star rating. You mention activity time outs which is not something known as an issue, we would love to help and explore circumstances, if you reach out to support on live chat, email or give us a call, really keen to help understand what is happening 👍 If you need to escalate the discussion please feel free to contact me direct.  Graham Anderson Managing Director CH Connor H. IT Technician Computer Software ### "OpenCRM review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2025 My overall experience with OpenCRM has been very positive. It’s a well-designed, user-friendly CRM system that has made managing contacts, tasks, and projects much easier and more efficient day to day. Pros OpenCRM is a very efficient and reliable system with a clean, easy-to-use interface. It’s intuitive, well-organized, and makes managing client data and communication smooth and hassle-free. Cons At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow. Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) The company outgrew the previous system and OCRM provided the necessary features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Melene B. Operations Administrations Online Media ### "CRM Great tool to have" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 5, 2025 Pretty good I do need to do a lot of reporting and CRM is my back up tool for information that i would have to request from The Business Manager. Instead of interrupting them I would refer to the opportunities or the notes that they themselves have entered to finalize my report Pros that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me Cons I dont use much of it to dislike anything it is a very helpful tool with my reporting and finding clients in the backend of our platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mayur L. Design Engineer Design ### "Outstanding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 29, 2025 very enjoyable - everything is in clear order and CRM is easy to use. quick and fast as well. Pros everything is clear and easily readable with sections and subsections. it is very easy to use Cons There isn't anything I do not like on CRM. the only thing that could improve is the number is items you can upload - at the moment is it 5 more would be good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AZ asad z. Network Performance Electrical/Electronic Manufacturing ### "crm review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2025 OpenCRM has proven to be an exceptionally reliable and versatile tool for managing our customer relationships. Its intuitive interface and comprehensive features have helped us streamline workflows, enhance client communication, and boost overall productivity. The high level of customisation ensures it meets our specific business needs perfectly, and the support team has been consistently responsive and efficient. On the whole, it has been an invaluable asset to our operations. Pros the ease of using it. It has a lot of tools which help Cons There is not anything I can say at the moment which I do not like about opencrm Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)