--- title: "OpenCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/129881/OpenCRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # OpenCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenCRM ## What is OpenCRM? Manage your sales, grow your business, and increase profits. In OpenCRM, you have all the tools you need to run your business from a single system. From your Sales Process to Customer Service right through to your Email Marketing, its all right here at your fingertips. All features are available to all subscriptions, no hidden paywalls. ## What is OpenCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) Top alternative Featured Overall rating Based on 294 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price £39 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenCRM?[Manage this product listing](https://www.g2.com/products/opencrm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenCRM 4.6 (294) VS. [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price £39 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (294) Ease Of Use 4.4 (4,394) Value For Money 4.6 (213) Value For Money 4.3 (3,522) Customer Service 4.7 (257) Customer Service 4.4 (3,532) ## OpenCRM alternatives [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) ## FAQs about OpenCRM Overview ### What problems does OpenCRM solve? OpenCRM solves scattered customer information, missed follow-ups, and disconnected sales-to-project workflows by centralizing contacts, activity history, opportunities, quotes, tasks, and support tickets. Sales teams, account managers, operations staff, and customer support teams benefit from tailored fields, scheduled actions, shared records, and reports for tracking pipeline progress, workloads, and customer interactions. Answer based on 135 reviews Overview ### Which roles and teams benefit most from OpenCRM? OpenCRM is most used by sales, business development, and account management teams to track leads, manage customer relationships, and monitor pipeline activity. Marketing managers support campaign follow-up, while directors and managing directors review sales performance. Operations, office, project, and finance managers coordinate customer-related processes, quotes, bids, and internal handoffs. Answer based on 294 reviews Overview ### What company size and industries is OpenCRM built for? OpenCRM is for mid-market businesses managing sales and customers, while 90% of reviewers are small businesses. Its leading reviewer industries are Information Technology and Services at 10%, Construction at 6%, and Telecommunications at 5%. Midsize businesses account for 7% of reviewers, and enterprises represent 3%. Answer based on 294 reviews Features and Usability ### What are the key features of OpenCRM? OpenCRM includes contact management and a searchable contact database for maintaining customer records and linked information. Sales pipeline management, lead management, and lead capture support opportunity follow-up and prioritization. Reporting and analytics provide cross-record reports, while task management, workflow management, and calendar reminders help coordinate daily sales activities. Answer based on 86 reviews Pricing ### How much does it cost and what fees or limitations are included? OpenCRM offers the Complete Business plan at £39 per user/month, excluding VAT charged at the current rate. A free trial is available. The plan includes all features, 2TB storage, support, UK data centres, GDPR tools, and user permissions. Reviewers report clear per-user pricing with no hidden charges, though currency conversion can be inconsistent. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does OpenCRM integrate with? OpenCRM integrates with 12 third-party tools, including Microsoft Outlook and Microsoft 365 for email and calendar workflows, Microsoft Excel for data export, and Xero and Sage 50 Accounting for invoicing. It also connects with Jotform, Mailchimp, Google Calendar, ClicData, and Zapier for forms, marketing, scheduling, dashboards, and app connections. Answer based on 35 reviews Getting Started and Support ### How easy is it to onboard and train a team on OpenCRM? OpenCRM is relatively easy for new employees and users with limited IT experience to learn, supported by in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that hands-on guidance helps teams get started, while administrators and users configuring reports, customizations, or advanced features need more time and focused training. Answer based on 31 reviews Getting Started and Support ### What customer support options does OpenCRM offer, and how do users rate the experience? OpenCRM offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users frequently describe support as responsive, helpful, and knowledgeable, with issues often resolved quickly. Some users report that helpdesk navigation can be difficult, online help could improve, and technical explanations or training may move too quickly. Answer based on 74 reviews User interface ### Is OpenCRM easy to use? OpenCRM provides a generally intuitive, customizable interface that helps small business teams manage customer records, pipelines, and daily work without extensive technical training. Some users find navigation click-heavy, particularly when moving between pages, entering data, or using email tools, while certain views and options can feel dated or difficult to locate. Answer based on 64 reviews ## Who uses OpenCRM? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight these as the features buyers focus on most when choosing a CRM: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) OpenCRM supports **Data Security**. However, it does not include **Customer Database** or **Real-Time Data**. Instead, it offers other important CRM capabilities that reviewers also value, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses keep contact records organized, find information faster, and manage customer interactions more efficiently, providing teams with a clearer view of their relationships and daily sales activity. Data Security 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Contact Database 4.5 (145) 71.72% of 145 reviewers that rated this feature as important or highly important It gives you a centralized, easily accessible place to store and update all client details. Users think it’s simple to search, segment, and manage contacts, with clear displays, bulk emailing, and team-wide access to accurate information. Contact Management 4.5 (189) 65.08% of 189 reviewers that rated this feature as important or highly important With this capability, you can easily add, edit, and search contacts, view all details on one page, and tailor fields to your needs. Reviewers appreciate the intuitive layout, quick access, bulk import from Excel, and seamless integration with Lead Forensics. Sales Pipeline Management 4.2 (144) 59.03% of 144 reviewers that rated this feature as important or highly important You can visually track sales opportunities and forecast results with this aspect. Some users say it’s easy to manage, report, and amend pipelines, providing transparency and planning support, though a few wish for improved dashboard reporting. Lead Management 4.2 (144) 50.00% of 144 reviewers that rated this feature as important or highly important This characteristic helps you capture, organize, and follow up on leads efficiently. Reviewers indicate it’s easy to group, update, and track leads, ensuring no opportunities are missed and supporting timely follow-up for new business. Reporting/Analytics 4.3 (125) 60.00% of 125 reviewers that rated this feature as important or highly important OpenCRM offers customizable reporting and analytics that help you track sales, performance, and trends. Some reviewers find reports easy to build and automate, though a few mention setup can be clunky and design options limited. OpenCRM 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: It gives you a centralized, easily accessible place to store and update all client details. Users think it’s simple to search, segment, and manage contacts, with clear displays, bulk emailing, and team-wide access to accurate information. - Contact Management: With this capability, you can easily add, edit, and search contacts, view all details on one page, and tailor fields to your needs. Reviewers appreciate the intuitive layout, quick access, bulk import from Excel, and seamless integration with Lead Forensics. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: This characteristic helps you capture, organize, and follow up on leads efficiently. Reviewers indicate it’s easy to group, update, and track leads, ensuring no opportunities are missed and supporting timely follow-up for new business. - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: OpenCRM offers customizable reporting and analytics that help you track sales, performance, and trends. Some reviewers find reports easy to build and automate, though a few mention setup can be clunky and design options limited. - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: You can visually track sales opportunities and forecast results with this aspect. Some users say it’s easy to manage, report, and amend pipelines, providing transparency and planning support, though a few wish for improved dashboard reporting. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (294) 4.4 Based on 294 reviews ## Pricing Value for money 4.6 (213) Free Trial [View pricing plan details](https://www.capterra.com/p/129881/OpenCRM/pricing/) Complete Business £39.00 Per User,Per Month It includes: - 2tb File Storage - Access to All the Features Including UK Based Team - Fully Customisable - GDPR Features - Support Included - UK Data Centres - User Permissions Value for money 4.6 (213) 4.6 Based on 213 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ ClicData](https://www.capterra.com/p/145730/ClicData/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (257) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (257) 4.7 Based on 257 reviews ## User reviews Overall rating 4.6 Based on 294 reviews Filter by rating Counts reflect reviews available in this feed. 5(187) 4(88) 3(18) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Brigitte B. Director Used the software for: 3-5 years ### "The most flexible end to end CRM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 The support is fantastic. They are always supportive to find a solution that fits your business processes. It is NOT a humanless software company and they will always go the extra mile to help you sort problems and find solutions. Pros The flexibility to be able to tailor the software to your own working practices. The ability to have a software that can be easily and cost effectively tailored to existing business processes. Cons The inability to pull certain fields across all modules. The reporting module is less flexible and the email design aspect of the software is not very user friendly compared to competitors. MD Managing Director Managing Director Used the software for: 3-5 years ### "OpenCRM Review - TGE Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2024 The software is really easy and intuitive to use and can easily be adapted to the way that we want to work and view data. The team behind the scenes are excellent, support is on hand immediately to me and my team whenever we need it. Pros The team made the transition from Salesforce to OpenCRM painless, dealing with everything and ensuring that all our data was transferred into the correct fields. The team at OpenCRM have continued to offer first class support whenever we need it. Cons Learning new administration and programming software OD Operations Director Operations Director Used the software for: 3-5 years ### "Open CRM GPM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2025 Everyone is always really helpful and quick to reply. \[sensitive content hidden\] is the most helpful person ever! We started with a company of about 6 people using the system, we now have over 23 and a second company who have just signed up! Pros Easy and straight forward to use! The customer support is really quick and helpful. They system itself is adaptable and you can make it work how you need to. Cons Can be a bit glitchy and clunky. Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing. SM Sales Manager Sales Manager Used the software for: 1-3 years ### "Honest opinion" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 10, 2024 Worth the $ but not as functional as other CRM's Pros Email management system functions well. Tracking is good. Cons Ease of use and reporting are well below standard. IT IT Technician IT Technician Used the software for: 1-3 years ### "OpenCRM review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2025 My overall experience with OpenCRM has been very positive. It’s a well-designed, user-friendly CRM system that has made managing contacts, tasks, and projects much easier and more efficient day to day. Pros OpenCRM is a very efficient and reliable system with a clean, easy-to-use interface. It’s intuitive, well-organized, and makes managing client data and communication smooth and hassle-free. Cons At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow. DA Director and Software Developer Director and Software Developer Used the software for: 3-5 years ### "OpenCRM User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2025 Pros We have been using OpenCRM for a number of years and it has really helped streamline certain parts of our daily routines. The support ticket system is invaluable to us and allows our customers to raise any issues that are then recorded in OpenCRM and our team can deal with them accordingly. Cons The system is very easy to use and I can't think of anything that stands out that I don't like. Navigating the system is easy. RS Regional Sales Manager Regional Sales Manager Used the software for: Less than 1 year ### "Regional Sales Manage using OPEN CRM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 18, 2025 Use it daily, very helpful for keeping the rest of my team up to date on jobs. Will continue to use OPEN as or internal CRM. Pros Ease of Use, Sales management functions and the ability to leave quick notes on each file keeping the wider business up to date Cons I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time. CS Customer Success Executive Customer Success Executive Used the software for: 1-3 years ### "Great tool that helps me manage client relationships" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2025 Helps me stay on top of pipeline and day to day activities. Great tool for tracking past activity ,scheduling future activity and overall managing client relationships. Pros The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client. Cons It times out giving an error after logging an activity which impacts productivity. It is a recent issue that has been happening. OA Operations Administrations Operations Administrations Used the software for: 3-5 years ### "CRM Great tool to have" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 6, 2025 Pretty good I do need to do a lot of reporting and CRM is my back up tool for information that i would have to request from The Business Manager. Instead of interrupting them I would refer to the opportunities or the notes that they themselves have entered to finalize my report Pros that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me Cons I dont use much of it to dislike anything it is a very helpful tool with my reporting and finding clients in the backend of our platform FI finance finance Used the software for: 1-3 years ### "fantastic!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 6, 2025 10/10. would reccommend to my friends/other businesses. very useful CRM. not too expensive either which is great Pros The ability to customise things on there. saves time. when i want to create something, its easy to do. Cons sometimes when there is a glitch it takes a few days to fix which is inconvenient. however this rarely happens [View all Reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs OpenCRM](https://www.capterra.com/compare/129881-152373/OpenCRM-vs-HubSpot-CRM)[Salesforce Sales Cloud vs OpenCRM](https://www.capterra.com/compare/61368-129881/Salesforce-vs-OpenCRM)[Zoho CRM vs OpenCRM](https://www.capterra.com/compare/129881-155928/OpenCRM-vs-Zoho-CRM)[Bigin by Zoho CRM vs OpenCRM](https://www.capterra.com/compare/129881-204998/OpenCRM-vs-Bigin-by-Zoho-CRM)[Kylas Sales CRM vs OpenCRM](https://www.capterra.com/compare/129881-210630/OpenCRM-vs-Kylas)[Dynamics 365 vs OpenCRM](https://www.capterra.com/compare/129881-157279/OpenCRM-vs-Dynamics-365)[Ploomes CRM vs OpenCRM](https://www.capterra.com/compare/129881-207290/OpenCRM-vs-Ploomes)[eWay-CRM vs OpenCRM](https://www.capterra.com/compare/129881-152769/OpenCRM-vs-eWay-CRM)[Pipedrive vs OpenCRM](https://www.capterra.com/compare/129881-132666/OpenCRM-vs-Pipedrive)[ActiveCampaign vs OpenCRM](https://www.capterra.com/compare/79367-129881/ActiveCampaign-vs-OpenCRM) [Odoo vs OpenCRM](https://www.capterra.com/compare/129881-135618/OpenCRM-vs-Odoo)[Act! vs OpenCRM](https://www.capterra.com/compare/129881-175860/OpenCRM-vs-Act)[monday CRM vs OpenCRM](https://www.capterra.com/compare/129881-245800/OpenCRM-vs-Monday-CRM)[EngageBay CRM vs OpenCRM](https://www.capterra.com/compare/129881-178819/OpenCRM-vs-EngageBay-Marketing)[Brevo vs OpenCRM](https://www.capterra.com/compare/129881-132996/OpenCRM-vs-brevo)[Claritysoft CRM vs OpenCRM](https://www.capterra.com/compare/123868-129881/Claritysoft-CRM-vs-OpenCRM)[Kommo vs OpenCRM](https://www.capterra.com/compare/120048-129881/Kommo-vs-OpenCRM)[HubSpot Sales Hub vs OpenCRM](https://www.capterra.com/compare/129881-214215/OpenCRM-vs-HubSpot-SalesHub)[Less Annoying CRM vs OpenCRM](https://www.capterra.com/compare/118921-129881/Less-Annoying-CRM-vs-OpenCRM)