--- title: "OpenCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OpenCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/129881/OpenCRM/" page_type: "product" language: "en" --- # OpenCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OpenCRM ## What is OpenCRM? Manage your sales, grow your business, and increase profits. In OpenCRM, you have all the tools you need to run your business from a single system. From your Sales Process to Customer Service right through to your Email Marketing, its all right here at your fingertips. All features are available to all subscriptions, no hidden paywalls. ## What is OpenCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) Top alternative Featured Overall rating Based on 294 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price £39 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.opencrm.co.uk&name=OpenCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenCRM 4.6 (294) VS. [4.5 (4,477)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price £39 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (294) Ease Of Use 4.4 (4,378) Value For Money 4.6 (213) Value For Money 4.3 (3,509) Customer Service 4.7 (257) Customer Service 4.4 (3,519) ## OpenCRM alternatives [4.4 (18,801)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) ## FAQs about OpenCRM Overview ### What problems does OpenCRM solve? OpenCRM solves scattered customer data, inconsistent follow-up, and disconnected sales-to-support workflows by centralizing contacts, leads, quotes, orders, tickets, calendars, and reporting in one customizable system. Sales, support, admin, accounts, and small business teams benefit most by reducing manual tracking, speeding onboarding, and keeping everyone aligned on customer activity. Answer based on 194 reviews Overview ### Which roles and teams benefit most from OpenCRM? OpenCRM is most used by sales leaders, business development teams, account managers, and directors who need a clear view of pipelines, customer interactions, and revenue opportunities. Marketing and operations managers use it to coordinate campaigns, manage follow-ups, streamline internal processes, and improve visibility across customer-facing teams. Answer based on 294 reviews Overview ### What company size and industries is OpenCRM built for? OpenCRM is for mid market businesses, but reviewer data shows it is used mainly by small businesses at 90%, with Information Technology and Services the top industry at 10%. It also appears in Construction at 6% and Telecommunications at 5%, supporting sales, customer, and prospect management. Answer based on 294 reviews Features and Usability ### What are the key features of OpenCRM? OpenCRM includes core CRM features like contact management, lead and opportunity management, task management, and calendar management. Reviewers also highlight differentiators such as customizable fields and reports, email marketing campaigns, and integrations with tools like Microsoft 365, Xero, Sage, Mailchimp, and JotForm. Answer based on 117 reviews Pricing ### How much does it cost and what fees or limitations are included? OpenCRM offers a single Complete Business plan at £39 per user/month, plus VAT, with a free trial available. Reviewers describe it as good value, with no hidden charges and full usage included per user. Reported limitations center on currency conversion and quote updates using current exchange rates or product prices. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does OpenCRM integrate with? OpenCRM connects to 12 platforms, with reviewer-confirmed integrations including Microsoft Outlook, Microsoft Excel, Xero, Jotform, Sage 50 Accounting, Microsoft 365, Stripo.email, and WordPress. Official catalog integrations also include Mailchimp, Google Calendar, Textlocal, ClicData, Dashly, and Zapier for broader workflow and reporting connections. Answer based on 39 reviews Getting Started and Support ### How easy is it to onboard and train a team on OpenCRM? OpenCRM offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Most new users and nontechnical staff pick up daily tasks quickly, while admins and teams handling setup, reports, or deeper configuration usually need more time and more targeted guidance. Answer based on 31 reviews Getting Started and Support ### What customer support options does OpenCRM offer, and how do users rate the experience? OpenCRM offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, friendly, and knowledgeable, with quick issue logging and helpful guidance during setup and training. Some mention occasional slower responses, overly technical explanations, and online help that could be clearer. Answer based on 74 reviews User interface ### Is OpenCRM easy to use day to day? OpenCRM works well for daily CRM tasks with a clear layout, flexible views, and straightforward navigation for many teams. Small businesses and first-time CRM users often find it intuitive after setup, though some users describe parts of the interface as dated, click-heavy, or clunky for email, data entry, and back-button navigation. Answer based on 64 reviews ## Who uses OpenCRM? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) OpenCRM supports all three features that reviewers rate most important: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales cycle, and manage new opportunities more effectively, allowing teams to improve follow-up, maintain visibility into revenue, and build stronger customer relationships. Contact Management 4.5 (189) 65.08% of 189 reviewers that rated this feature as important or highly important With this capability, you can easily add, edit, and search for contacts, tailor fields to your needs, and view all relevant information in one place. Reviewers appreciate the intuitive interface, bulk import from Excel, and seamless integration with Lead Forensics. Sales Pipeline Management 4.2 (144) 59.03% of 144 reviewers that rated this feature as important or highly important You benefit from clear tracking of sales opportunities, visual dashboards, and forecasting tools. Reviewers indicate it’s easy to monitor progress, plan ahead, and maintain transparency, though some wish for improved dashboard reporting and color-coded activities. Lead Management 4.2 (144) 50.00% of 144 reviewers that rated this feature as important or highly important This aspect helps you capture, organize, and follow up on leads efficiently. Some users say it’s straightforward to manage and group leads, ensuring none are missed, and appreciate how it supports timely follow-up and conversion to new business. Data Import/Export 4.2 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Import and export data to and from software applications Task Management 4.3 (94) 50.00% of 94 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Contact Database 4.5 (145) 71.72% of 145 reviewers that rated this feature as important or highly important It gives you a centralized, easily accessible space to store and update all client details. Users think the database is simple to search, keeps information organized, and supports bulk emailing, while allowing everyone on the team to access up-to-date contact data. OpenCRM 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: It gives you a centralized, easily accessible space to store and update all client details. Users think the database is simple to search, keeps information organized, and supports bulk emailing, while allowing everyone on the team to access up-to-date contact data. - Contact Management: With this capability, you can easily add, edit, and search for contacts, tailor fields to your needs, and view all relevant information in one place. Reviewers appreciate the intuitive interface, bulk import from Excel, and seamless integration with Lead Forensics. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: This aspect helps you capture, organize, and follow up on leads efficiently. Some users say it’s straightforward to manage and group leads, ensuring none are missed, and appreciate how it supports timely follow-up and conversion to new business. - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: OpenCRM offers flexible reporting tools that let you customize, automate, and schedule reports. Some reviewers find the analytics valuable for tracking sales, performance, and trends, though a few mention setup can be tricky and design options could be improved. - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: You benefit from clear tracking of sales opportunities, visual dashboards, and forecasting tools. Reviewers indicate it’s easy to monitor progress, plan ahead, and maintain transparency, though some wish for improved dashboard reporting and color-coded activities. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (294) 4.4 Based on 294 reviews ## Pricing Value for money 4.6 (213) Free Trial Complete Business £39.00 Per User,Per Month It includes: - 2tb File Storage - Access to All the Features Including UK Based Team - Fully Customisable - GDPR Features - Support Included - UK Data Centres - User Permissions Value for money 4.6 (213) 4.6 Based on 213 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (257) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (257) 4.7 Based on 257 reviews ## User reviews Overall rating 4.6 Based on 294 reviews Filter by rating 5(187) 4(88) 3(18) 2(1) 1(0) Mentioned topic Sorted by most recent BB Brigitte B. Director Market Research ### "The most flexible end to end CRM software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 The support is fantastic. They are always supportive to find a solution that fits your business processes. It is NOT a humanless software company and they will always go the extra mile to help you sort problems and find solutions. Pros The flexibility to be able to tailor the software to your own working practices. The ability to have a software that can be easily and cost effectively tailored to existing business processes. Cons The inability to pull certain fields across all modules. The reporting module is less flexible and the email design aspect of the software is not very user friendly compared to competitors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 8, 2026 Thank you for your lovely comments Brigitte. The pros and benefits are great to read, and the cons you mention give us ideas to work towards. All feedback is appreciated, it helps us understand what our customers need! AN Anonymous User Regional Sales Manager Industrial Automation ### "Regional Sales Manage using OPEN CRM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 13, 2025 Use it daily, very helpful for keeping the rest of my team up to date on jobs. Will continue to use OPEN as or internal CRM. Pros Ease of Use, Sales management functions and the ability to leave quick notes on each file keeping the wider business up to date Cons I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 19, 2025 Thank you so much for the positive feedback. This is Graham, and I am one of the management team over at OpenCRM HQ. I am sorry that you feel email tracking is not always working for you, and I would be very happy to investigate what you are seeing and your reasons for frustration. Just drop the support team a message via Live Chat/Email/Phone, and reference that you have had this exchange. If you have any other queries, please do get in touch. We genuinely want to help and keep you satisfied. AN Anonymous User Director and Software Developer Computer Software ### "OpenCRM User Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Pros We have been using OpenCRM for a number of years and it has really helped streamline certain parts of our daily routines. The support ticket system is invaluable to us and allows our customers to raise any issues that are then recorded in OpenCRM and our team can deal with them accordingly. Cons The system is very easy to use and I can't think of anything that stands out that I don't like. Navigating the system is easy. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 11, 2025 Thank you so much for taking the time to share your feedback—it genuinely means a lot to us. I’m pleased to hear that OpenCRM is working well for you. As always, if you need anything at all, feel free to reach out via Live Chat, email, or phone—we’re always here to help. SR Samantha R. Operations Director Events Services ### "Open CRM GPM Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2025 Everyone is always really helpful and quick to reply. \[sensitive content hidden\] is the most helpful person ever! We started with a company of about 6 people using the system, we now have over 23 and a second company who have just signed up! Pros Easy and straight forward to use! The customer support is really quick and helpful. They system itself is adaptable and you can make it work how you need to. Cons Can be a bit glitchy and clunky. Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing OpenCRM The people were a lot nicer and easier to work with. Along with the costs being a lot cheaper Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 11, 2025 Hi Samantha. Thanks so much for your kind words and thoughtful feedback—it’s genuinely great to hear that you’re enjoying working with us! I’m Graham Anderson, MD here at OpenCRM, and I just wanted to personally say how much we appreciate it. If anything ever comes up, don’t hesitate to reach out—we’ll be here, ready to keep being super helpful. Graham SP Shanay P. finance Events Services ### "fantastic!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 5, 2025 10/10. would reccommend to my friends/other businesses. very useful CRM. not too expensive either which is great Pros The ability to customise things on there. saves time. when i want to create something, its easy to do. Cons sometimes when there is a glitch it takes a few days to fix which is inconvenient. however this rarely happens Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 7, 2025 Shanay, this is Graham, I am one of the team members over at OpenCRM HQ. Thank you so much for the positive review, it really is appreciated and great to see you getting so much from your CRM system. I have raised your feedback with the support team. As you have such a customised solution, I can see the frustration when the more complex features need second line support investigation, but equally, we want to do the best we can for you and your colleagues, so will look at how we improve these response times. if you have any other questions or feedback please just reach out via Live Chat, Phone or Email - we love to catch up. AN Anonymous User Customer Success Executive Internet ### "Great tool that helps me manage client relationships" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2025 Helps me stay on top of pipeline and day to day activities. Great tool for tracking past activity ,scheduling future activity and overall managing client relationships. Pros The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client. Cons It times out giving an error after logging an activity which impacts productivity. It is a recent issue that has been happening. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 23, 2025 Hi this is Graham, thank you for your kind words and star rating. You mention activity time outs which is not something known as an issue, we would love to help and explore circumstances, if you reach out to support on live chat, email or give us a call, really keen to help understand what is happening 👍 If you need to escalate the discussion please feel free to contact me direct.  Graham Anderson Managing Director CH Connor H. IT Technician Computer Software ### "OpenCRM review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 30, 2025 My overall experience with OpenCRM has been very positive. It’s a well-designed, user-friendly CRM system that has made managing contacts, tasks, and projects much easier and more efficient day to day. Pros OpenCRM is a very efficient and reliable system with a clean, easy-to-use interface. It’s intuitive, well-organized, and makes managing client data and communication smooth and hassle-free. Cons At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow. Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) The company outgrew the previous system and OCRM provided the necessary features. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Melene B. Operations Administrations Online Media ### "CRM Great tool to have" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 5, 2025 Pretty good I do need to do a lot of reporting and CRM is my back up tool for information that i would have to request from The Business Manager. Instead of interrupting them I would refer to the opportunities or the notes that they themselves have entered to finalize my report Pros that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me Cons I dont use much of it to dislike anything it is a very helpful tool with my reporting and finding clients in the backend of our platform Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Mayur L. Design Engineer Design ### "Outstanding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 29, 2025 very enjoyable - everything is in clear order and CRM is easy to use. quick and fast as well. Pros everything is clear and easily readable with sections and subsections. it is very easy to use Cons There isn't anything I do not like on CRM. the only thing that could improve is the number is items you can upload - at the moment is it 5 more would be good. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AZ asad Z. Network Performance Electrical/Electronic Manufacturing ### "crm review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2025 OpenCRM has proven to be an exceptionally reliable and versatile tool for managing our customer relationships. Its intuitive interface and comprehensive features have helped us streamline workflows, enhance client communication, and boost overall productivity. The high level of customisation ensures it meets our specific business needs perfectly, and the support team has been consistently responsive and efficient. On the whole, it has been an invaluable asset to our operations. Pros the ease of using it. It has a lot of tools which help Cons There is not anything I can say at the moment which I do not like about opencrm Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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