# Page 10 | OpenCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is OpenCRM the right CRM solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129881/OpenCRM/reviews --- OpenCRM 4.6 (294) [View alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of OpenCRM ## Showing most helpful reviews Showing 226-250 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Michael C. Operations Manager Security and Investigations Used the software for: 1-2 years ### "Makes managing leads and opportunities much easier" August 18, 2021 5.0 Pros I went from static spreadsheets to this for CRM. I'm so much more organized now. As you acquire higher numbers or leads and opportunities it's very difficult to use a spreadsheet. Spreadsheets also make it difficult to use the info at a later time. Cons I'm still figuring out how to possibly adjust some items such as leads/opportunity addresses for US format. There is county, but no state. This may just be something our admin needs to adjust. Review Source Response from OpenCRM August 23, 2021 Thank you very much for leaving us this review, it's hugely appreciated! Moving from a spreadsheet way of working to a CRM system such as OpenCRM is such a good move, so we are so happy to see you are reaping those benefits. If there is anything we can help with directly, please don't hesitate to reach out to us and we can discuss any issues you might be having. Thank you again KH Kate H. Surveyor Environmental Services Used the software for: 2+ years ### "Great software!" February 21, 2023 4.0 Pros Very easy to use for the whole team! Makes the lead - conversion process really easy! Cons Interface is a little boring, can easily be confused between items/tasks. Review Source Response from OpenCRM February 23, 2023 Thank you so much for your glowing review Kate, we really appreciate it! If there is anything we can help with, please don't hesitate to reach out to us, we're here to help :-) HB Hugo B. Technical Consultant Environmental Services Used the software for: 6-12 months ### "Easy process of works" June 2, 2023 4.0 Pros The ability to quickly capture lead information quickly and easily. Cons The process for finding monthly totals is clunky and can be a long, time consuming exercise. Review Source Response from OpenCRM June 9, 2023 Thank you so much for your review, Hugo, If you would ever like any help with your monthly totals, we could sit with you and see what your process is. There may be a way we can help with some automation or tips and tricks to speed that one up for you :-) Thanks again for your review and we do hope to hear from you soon CD Carrie D. Account Manager Telecommunications Used the software for: 2+ years ### "Open CRM Review" February 21, 2023 5.0 Good Pros it is very straightforward and simple to use Cons Nothing I really like the software and would highly recommend. Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review, Carrie. We are so pleased to read how happy you are as an OpenCRM user. If there is anything we can do for you at all, please give us a shout NT Noemie T. consultant Real Estate Used the software for: 1-2 years ### "Its a big almost" June 7, 2023 3.0 I use it because I have to. Pros It has everything you need but somehow its heavy and lots of clicks and annoying to use. Cons The look of it, the visual functionality Review Source SK Samantha K. Commerical Manager Information Technology and Services Used the software for: 2+ years ### "Easy to navigate CRM system" June 9, 2021 4.0 Pros Open CRM is easy to use, you cant really go wrong. I like that you can reach out for support via a chat function and they get back to you quickly. Cons Sometimes the system can be slow loading Review Source Response from OpenCRM June 10, 2021 Thank you very much for taking the time to leave us such a kind review. We are very proud of our support channels so it brings a big smile to our faces when we read about your positive experiences using our support systems. Please reach out to us directly if there is anything else we can do for you and thank you again for taking the time to leave us this review ZM Zoya M. Operatiopns Coordinator Events Services Used the software for: 6-12 months ### " OpenCRM Review" July 6, 2023 5.0 very smooth Pros its very easy to use and convenient, the best part is i can use it easily on my phone anytime and anywhere. Cons it can have more options other than that i think it is perfect Review Source Response from OpenCRM July 7, 2023 Thank you so much for your brilliant review, Zoya, we really appreciate it. If there is anything else we can do for you at all, please don't hesitate to reach out to us. TW Thomas W. Marketing Executive Management Consulting Used the software for: 6-12 months ### "All In One Business Solution" February 21, 2023 5.0 As a day to day experience opencrm makes my life easier. Pros Really enjoy creating and sending mailers within the platform provides many more metrics than other platforms. Cons Reporting features can sometimes be temporamental Review Source Response from OpenCRM February 22, 2023 Thank you so much for your excellent review, Thomas! It's always nice when one of our many marketing users is enjoying the ease of use when it comes to marketing through your OpenCRM system. If there is anything we can help with, perhaps some further info on reporting? Just give us a shout on Live Chat and we can discuss this with you further. Thanks again DM Darren M. Accounts Manager Textiles Used the software for: 2+ years ### "Open CRM" February 21, 2023 4.0 Pros Easy to use and links well with Sage. Good for our size company Cons Sage balances need to kept up to date better Review Source Response from OpenCRM February 22, 2023 Thank you very much for your review, Darren. If you would like some further help with the OpenCRM side of your Sage integration, please reach out to us through our Live Chat service and we can chat further there. PG Peter G. Chairman Computer Software Used the software for: 2+ years ### "What's not to like about Open CRM" June 23, 2021 5.0 My sales, operations and support teams are all now "customer connected". The Opportunities module helps drive our business forecasting. Pros Great customer support (chat function is really useful), user adoption is easy, useful regular blogs to keep updating with new features. Straightforward to add fields, layouts and create reports. Cons Dashboards a bit clunky but I probably need to spend more time finessing them. Review Source Response from OpenCRM June 24, 2021 Thank you very much for taking the time to leave us a review. We are so happy to read how embedded OpenCRM is in your business. We pride ourselves on our support so thank you for bringing this to the attention of the wider world! If there is anything else we can do for you, please reach out to us, and thank you again for leaving this lovely review! TC Terrileigh C. tele sales Telecommunications Used the software for: 2+ years ### "Terris Review " February 22, 2023 5.0 really good! Pros the set up on the front page/ dash board Cons That its not colour coded on activities Review Source Response from OpenCRM February 23, 2023 Thank you so much for your review, Terrileigh, we really appreciate that. If there is ever anything we can do for you, please reach out to us, we are always happy to help. MF Mary F. Account manager Telecommunications Used the software for: 2+ years ### "Mary" February 21, 2023 4.0 Mainly streamlined and easy to use and report. Pros Easy to use on a daily basis with reminder sent to email. Cons company search can be a bit scratchy also searching by telephone number Review Source Response from OpenCRM February 22, 2023 Thank you for your excellent review, Mary, It's much appreciated. If you would like some help with your searches, give us a shout on Live Chat and we can look at that for you. TL Tristian L. production planner Food Production Used the software for: 2+ years ### "Great Service" February 21, 2023 5.0 Overall very good Pros How easy it is to use and the online support Cons Cartoon lay out made it seem very childish but over all the ease of use has made it palatable Reason for choosing OpenCRM Cheap Review Source Response from OpenCRM February 22, 2023 Thank you for your brilliant review Tristian, it's lovely to see that you are getting on well with your system. We have actually recently just introduced some further customisation options for our toolbar at the side of your system and the general OpenCRM 'skin'. If you would like to speak to us so that we can show you your options, please feel free to reach out. Thank you very much for pointing out the cost-effective nature of OpenCRM, it's something that we're very proud of! TC Tricia C. territory sales manager Research Used the software for: 6-12 months ### "Perfect system for everything in one place to make your sales easier" February 22, 2023 5.0 easy to use and everything in one place Pros the fact that everything is in one place, no need for extra software programs Cons there is nothing in this software I dont like Switched from [OroCommerce](https://www.capterra.com/p/160304/OroCommerce/) changed jobs Review Source Response from OpenCRM February 23, 2023 Thank you so much for such a brilliant review Tricia, we really love seeing those 10/10 reviews :-) If there is ever anything we can do for you, please don't hesitate to give us a shout. AT Amir T. Booker Events Services Used the software for: 2+ years ### "OpenCRM" February 22, 2023 5.0 Pros We have customized CRM from OpenCRM. Whatever we asked for is in our system with regular updates following through. Cons Adding features needs development work which takes time. Review Source MG Megan G. Business Support Accounting Used the software for: 6-12 months ### "Friendly and helpful staff" February 21, 2023 5.0 10/10 service Pros The live chat function is great, someone always responds within a couple of minutes with help.The step by step guides are perfect and have helped me with all of my questions.Always friendly and helpful while speaking to the guys on live chat. Cons There isn't anything i dislike on this particular software. Review Source Response from OpenCRM February 22, 2023 Thank you for your brilliant review, Megan! We're so happy that you're getting on so well with your OpenCRM system. It's also brilliant that you have highlighted our 5-star customer support for the wider world to see, we really appreciate that. Thanks again and give us a shout if there is anything else we can do for you Adrian F. Executive Vice President UK & Ireland Healthcare Sales and Service Medical Devices Used the software for: Less than 6 months ### "OpenCRM for medical device sales" June 9, 2021 5.0 I am very happy that we chose to go with OpenCRM. Pros I find OpenCRM itself very easy to use and navigate. The support and resources are extremely good. I especially like the videos, blogs and FAQs. Cons There were a few things specific to our business that took a little time to have developed for us to get the best from the CRM. Review Source Response from OpenCRM June 10, 2021 Thank you very much for leaving us such a kind review. One of our points of pride is being able to customize OpenCRM to best fit within any business, so we appreciate you bringing this to the attention of a wider audience. As always, our support channels are here for you if you need anything else and thank you again for taking the time to leave us a review sP shane P. Assistant production manager Construction Used the software for: 2+ years ### "Easy to use" February 22, 2023 5.0 Pros Basic and easy to use software with clear function tabs Cons Nothing to dislike really very helpful staff Review Source Response from OpenCRM February 23, 2023 Thank you so much for your review Shane, I will make sure to pass on your compliments to our support team :-) If there is anything else we can do for you, please gove us a shout, thanks again. CM Craig M. Technical Account Director Computer & Network Security Used the software for: 1-2 years ### "Feed Back" February 22, 2023 3.0 my experience with Open CRM has been frustrating at times the support has been good but feel it lacks functionality compared to SF.COM and Hubspot. Pros I have previously used SF.COM and I have found Open CRM to be easy to use however the reporting is not very easy to use. Cons The dashboards could be better and easier to setup Review Source Response from OpenCRM February 23, 2023 Thank you very much for your review Craig. I think you may benefit from chatting with your account manager to discuss your frustrations. We would never want an OpenCRM user to feel frustrated, at the end of the day, the whole point of your OpenCRM system is to make your workdays easier. If you would like to discuss your frustrations with us further, please reach out to us via email or phone and we can pick this up with your account manager. Thanks again, and have a lovely day. EW Ellis W. account manager Business Supplies and Equipment Used the software for: 2+ years ### "open crm" February 21, 2023 4.0 Pros easy to use on desktop site, access to everyting you need and easy to make changes to features to tailor for your business needs. Cons mobile site is a little difficult to navigate, very easy to press the wrong buttons and can be frustrating especially when processing orders through CRM Review Source Response from OpenCRM February 22, 2023 Thank you for your review Ellis, it's very much appreciated! We especially like it when our users highlight things like OpenCRM's customisable nature for the wider tech community, so thank you for that. If you would like some help using our mobile app, please reach out to us directly as we would love to try and help Thanks again Ellis BN Ben N. Regional manager Chemicals Used the software for: 2+ years ### "Open CRM " February 22, 2023 5.0 Very good - No issues Pros CRM helps me create a quote, upload and send very quickly Cons Nothing, CRM help with day to day tasks Review Source Response from OpenCRM February 23, 2023 Thank you so much for the brilliant review Ben, we really appreciate it. If there is anything we can do for you, please don't hesitate to reach out to us. RG Rhian G. Processor/Admin Utilities Used the software for: 2+ years ### "Good software " February 22, 2023 4.0 Pros once you learn how to use the CRM then it is very easy to use Cons Sometimes its very slow and you have to be precise when you are looking for something and when you in a rush sometimes it is annoying Review Source Response from OpenCRM February 23, 2023 Thank you for your excellent review Rhian, we really appreciate that. We take on board your comments about the speed of your system. When a customer has a very large database it can sometimes affect the speed of page loads and searches. We are, however, constantly looking at this and making huge leaps when it comes to system speed every time we perform an update. Thank you again for your review and we wish you a lovely day. DZ Dariusz Z. Head of Operations Environmental Services Used the software for: 2+ years ### "crm expirence" February 22, 2023 4.0 Pros The software is very easy to use and user friendly Cons I would add traceability to check editing history of the existing Quotes/sales orders Review Source Response from OpenCRM February 23, 2023 Thank you very much for your review Dariusz, We do have audit logs available within OpenCRM, perhaps you would like to chat with our support team to learn how to access those with more ease? Just give us a shout on Live Chat and we can discuss this further for you and investigate. Thanks again for your lovely review. Have a nice day CC Chee C. Service Desk Manager Information Technology and Services Used the software for: Less than 6 months ### "Open CRM" February 22, 2023 4.0 So far so good, ease with the transition between our old platform - \[sensitive content hidden\] has been fantastic Pros We just started using this software on 17th February and the transition from our old platform to Open CRM has been good. \[sensitive content hidden\] has been amazing helping us with training and setting up new reports Cons Straightforward to use but we are still new to this software Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Friday 17th February 2023 Review Source Response from OpenCRM February 23, 2023 Thank you so much for leaving us an excellent review Chee. It's hugely appreciated. I will pass on your kind words to your project manager :-) If there is anything else we can do for you, you know how to give us a shout. Thanks again for jumping on board with OpenCRM and we hope your ongoing project continues to move forward at its current pace. NE Nathan E. Recruitment Assistant Events Services Used the software for: 1-2 years ### "Great Service" February 22, 2023 5.0 Love using Open CRM, as its so easy to use. Pros The features are really easy to use, I came in not knowing CRM and picked it up so easily. Cons A few more options and selections. To filter profiles down easier Review Source Response from OpenCRM February 23, 2023 Thank you very much for your 10/10 review Nathan, we really appreciate it here at OpenCRM. If there is anything we can do for you, please don't hesitate to reach out to us, we're always happy to help. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.