# Page 12 | OpenCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is OpenCRM the right CRM solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129881/OpenCRM/reviews --- OpenCRM 4.6 (294) [View alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of OpenCRM ## Showing most helpful reviews Showing 276-294 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jamie F. Head of Operations Telecommunications Used the software for: 6-12 months ### "Great System" February 28, 2023 5.0 Pros The implementation and ease to be able to amend the software to suit our business requirements was great. Customising fields/modules is something which we needed and to have full control is great for this. Cons There is no way of bulk editing records which for us as a company does slow us down doing manual tasks. Review Source Response from OpenCRM March 15, 2023 Thank you very much for your review, we really appreciate it! It's always brilliant when a customer can highlight our 5-star customer support for the wider world. If there is anything we can do for you, please don't hesitate to reach out to us directly, either via Live Chat, Phone, or Email. Thanks again, and have a lovely day! MB Mark B. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Great CRM System" February 21, 2023 5.0 I think it is a great CRM System Pros Easy to use, manage contacts and pipeline. Cons Would like to see more options for quote generation - being able to shift line items around, add pictures to a quote, etc Review Source Response from OpenCRM February 22, 2023 Thank you for such a glowing review, Mark, it's very much appreciated when our OpenCRM users share their experience with the wider world! We have an ideas board on our website (www.opencrm.co.uk) and we are always open to new ideas for enhancements to the system. If you head over there and pop your ideas down about quote customisation, I'm sure our development team would be happy to read those ideas and hopefully put them into practice on our future roadmap. NW Nicole W. Business Support Manager Accounting Used the software for: 1-2 years ### "CRM Review" February 21, 2023 5.0 Great :) Pros It is easy to use as a team - and has everything we need Cons How long it has taken us to personalise how we want it Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review Nicole, it's hugely appreciated by us here at OpenCRM. Let us know if there is anything we can help with directly. IM Ian M. GM Construction Used the software for: Less than 6 months ### "Baker steel trading" June 22, 2021 4.0 generally very swift and easy Pros I know there is great customer service that comes with the product Cons I found it fiddly to build reports and maximise it's potential Reason for choosing OpenCRM I have used it in a previous company. Review Source Response from OpenCRM June 25, 2021 Thank you very much for leaving us a review, its much appreciated that you have shared your experience using OpenCRM with the wider world. We also love it when a client moves workplaces and likes using OpenCRM so much that they bring an OpenCRM system into that new workplace! Very cool! Thank you again for leaving us this lovely review and please don't hesitate to reach out to us if there is anything else we can do for you. rE ruth E. Administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "User Review" February 21, 2023 5.0 Pros Easy to use interface with frequent updates Cons Sometimes can be lumpy in adding multiday tasks Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review, Ruth. It's much appreciated. Give us a shout if you would like to chat about your use of your system, we are always happy to try and help you streamline and ultimately make your day easier :-) MZ Muhammad Z. Finance Manager Events Services Used the software for: 2+ years ### "Good" February 22, 2023 4.0 Pros Easy to use and access, useful for time and staff management Cons A little expensive and development work takes long Review Source SS Sam S. Project Manager Media Production Used the software for: Less than 6 months ### "Excellent Product" February 22, 2023 5.0 Overall it is a very useful service and I would recommend to a friend. Pros It makes incredibly easy to look at your pipeline and figure out what you need to do that day to keep on top of it. Cons Adding in new contacts is not very easy as you have to add the company and person separately. Review Source Response from OpenCRM February 23, 2023 Thank you for your review Sam, we rally appreciate it. If there is ever anything we can do to help, please give us a shout on our normal support channels. Thanks again and have a lovely day. BB Barry B. workshop technician Medical Devices Used the software for: 6-12 months ### "OpenCRM" February 21, 2023 5.0 Alittle odd at first but this is because it was new. Now it is a very useful tool. Pros Really easy to use and very well laid out. Cons Nothing to mention. Nothing negative found at all. Review Source Response from OpenCRM February 23, 2023 Thank you for your awesome review, Barry! Your 10/10 score is certainly bringing smiles to the team here at OpenCRM :-) If there is ever anything we can do for you at all, please don't hesitate to reach out to us directly, we're here to help! EV Eduardo V. KAM Human Resources Used the software for: Less than 6 months ### "CRM is great" February 21, 2023 5.0 It has been great, I use it every day, and it works amazing and the option to get a report is super helpulf Pros All the features I never thought I could use Cons There is no option to customize, like the color of the actual system or letters, font, etc. Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review Eduardo! We love to see such a large company using OpenCRM to such great effect! I'm afraid to say that, although we do offer many customisation options, we are pretty wed to the colours that we use within OpenCRM. We have, however, just introduced a few different options for customising your toolbar and general OpenCRM 'skin' colours, so do get in touch if you would like some further info on how to do this. Thanks again and have a lovely day there. KS Kathryn S. Clinical Application Specialist Medical Devices Used the software for: Less than 6 months ### "Helpful tool but hard to navigate " February 28, 2023 4.0 Pros Creating quotes is very easy, as well as exporting them. Cons I find navigation of the software is difficult Review Source Response from OpenCRM March 15, 2023 Thank you very much for your review. We would like to help with your navigation issues. Our software exists to reduce the stress and frustration you might feel in your day to day, as well as being an overall business tool allowing you to stay on top of everything. So to read that you're getting frustrated with the navigation of your system means we should try and connect to reduce that for you and give you a better user experience. Thank you again for your review and as I say, please reach out to us when you're ready and we can look into your issues with you. DC Dan C. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Solution" December 1, 2023 5.0 Pros It's incredible Value for Money. The system does a lot for a one off set price per user. Cons We haven't found any yet! Everything has been nice and straight forward Review Source Response from OpenCRM April 9, 2024 Thank you so much for your review Dan! If you ever need anything, please don't hesitate to jump on live chat (bottom right-hand corner of your system) or give us a call. Thanks again and have a lovely day! JW Jeremy W. Managing Director Facilities Services Used the software for: Less than 6 months ### "Works ok for us" May 12, 2023 4.0 Pros Good up time, useable features and customization Cons Report set up requires better than basic user level Review Source Response from OpenCRM May 16, 2023 Thank you so much for your review, Jeremy. If there is ever anything that we can do for you, please don't hesitate to reach out to us via phone, email, or Live Chat. sV shirley V. Sales Administrator Environmental Services Used the software for: Less than 6 months ### "crm" February 21, 2023 5.0 very good Pros Easy to use. simple procedures. easy to navigate Cons different saved quote numbers from first quote to conversion Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review, Shirley, it's very much appreciated :-) KR Kevin R. Sales Executive Information Technology and Services Used the software for: 1-2 years ### "OpenCRM" February 22, 2023 5.0 Pros Easy to use, good search features. All modules are linked so can quickly move from area to another. Cons Used for CRM, and order processing, so didn't really engage with other modules. Review Source Response from OpenCRM February 23, 2023 Thank you so much for your review Kevin, we really appreciate it. If there is anything we can do for you, please don't hesitate to give us a shout. CM Cristina M. KEY ACCOUNT MANAGER Human Resources Used the software for: Less than 6 months ### "friendly user" April 1, 2023 5.0 Friendly userFast learn to use Pros Open CRM its super friendly user, i recommend it Cons None, its very easy to use. It makes my work super easy Review Source Response from OpenCRM April 6, 2023 Thank you so much for the awesome review Cristina, It's hugely appreciated! JT John T. Chief Operations Officer Consumer Goods Used the software for: Less than 6 months ### "Easy to use trackable software " June 22, 2021 5.0 Pros Ability to, at a glance, update and easily keep track of all factory projects. Stores all the information required in one accessible place, both on my desktop and mobile phone. Cons Wish we could customize and tweak quicker Review Source Response from OpenCRM June 25, 2021 Thank you so much for taking the time to leave us this review. It's always brilliant to see our clients using OpenCRM to the fullest. Please give us a shout if we can help with anything and thank you again for leaving us a review HG Hannah G. Business Development Accounting Used the software for: Less than 6 months ### "Easy to use" February 21, 2023 5.0 Great Pros I find it easy to navigate and clear on the information it provides Cons Not noticed a con as of yet. Been using since November. Still learning the full system and features. Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review, Hannah! If you encounter anything you would like to explore further within your system, please make sure you get in touch and we would be happy to help. Thank you again! HM Harry M. Operations coordinator Events Services Used the software for: Less than 6 months ### "Open crm review" February 21, 2023 5.0 Pros Easy use, quick to learn, simple layout Cons Sometimes slow to load content, Review Source Response from OpenCRM February 23, 2023 Thank you very much for your review Harry, it means a lot to us here at OpenCRM that you took the time to write some nice things about us. If there is anything we can do for you, please reach out to us. Thanks again Harry SA Sadiqa A. IT Manager Information Services Used the software for: 2+ years ### "OpenCRM Review" February 23, 2023 4.0 Pros Easy to use in terms of administration, easy to run reports Cons If i don't have the correct link for my organisation it is hard to get to the login page Review Source Response from OpenCRM February 24, 2023 Thank you so much for your review Sadiqa, we really appreciate it. If there is anything we can do for you, please don't hesitate to reach out to us, we are always happy to help. 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