# Page 2 | OpenCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is OpenCRM the right CRM solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129881/OpenCRM/reviews --- OpenCRM 4.6 (294) [View alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of OpenCRM ## Showing most helpful reviews Showing 26-50 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director and Software Developer Computer Software Used the software for: 2+ years ### "OpenCRM User Review" August 8, 2025 5.0 Pros We have been using OpenCRM for a number of years and it has really helped streamline certain parts of our daily routines. The support ticket system is invaluable to us and allows our customers to raise any issues that are then recorded in OpenCRM and our team can deal with them accordingly. Cons The system is very easy to use and I can't think of anything that stands out that I don't like. Navigating the system is easy. Review Source Response from OpenCRM August 11, 2025 Thank you so much for taking the time to share your feedback—it genuinely means a lot to us. I’m pleased to hear that OpenCRM is working well for you. As always, if you need anything at all, feel free to reach out via Live Chat, email, or phone—we’re always here to help. MB Melene B. Operations Administrations Online Media Used the software for: 2+ years ### "CRM Great tool to have" June 5, 2025 4.0 Pretty good I do need to do a lot of reporting and CRM is my back up tool for information that i would have to request from The Business Manager. Instead of interrupting them I would refer to the opportunities or the notes that they themselves have entered to finalize my report Pros that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me Cons I dont use much of it to dislike anything it is a very helpful tool with my reporting and finding clients in the backend of our platform Review Source VR Verified Reviewer Customer Success Executive Internet Used the software for: 1-2 years ### "Great tool that helps me manage client relationships" July 22, 2025 5.0 Helps me stay on top of pipeline and day to day activities. Great tool for tracking past activity ,scheduling future activity and overall managing client relationships. Pros The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client. Cons It times out giving an error after logging an activity which impacts productivity. It is a recent issue that has been happening. Review Source Response from OpenCRM July 23, 2025 Hi this is Graham, thank you for your kind words and star rating. You mention activity time outs which is not something known as an issue, we would love to help and explore circumstances, if you reach out to support on live chat, email or give us a call, really keen to help understand what is happening 👍 If you need to escalate the discussion please feel free to contact me direct.  Graham Anderson Managing Director VR Verified Reviewer Regional Sales Manager Industrial Automation Used the software for: 6-12 months ### "Regional Sales Manage using OPEN CRM " August 13, 2025 5.0 Use it daily, very helpful for keeping the rest of my team up to date on jobs. Will continue to use OPEN as or internal CRM. Pros Ease of Use, Sales management functions and the ability to leave quick notes on each file keeping the wider business up to date Cons I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time. Review Source Response from OpenCRM August 19, 2025 Thank you so much for the positive feedback. This is Graham, and I am one of the management team over at OpenCRM HQ. I am sorry that you feel email tracking is not always working for you, and I would be very happy to investigate what you are seeing and your reasons for frustration. Just drop the support team a message via Live Chat/Email/Phone, and reference that you have had this exchange. If you have any other queries, please do get in touch. We genuinely want to help and keep you satisfied. SP Shanay P. finance Events Services Used the software for: 1-2 years ### "fantastic!" August 5, 2025 5.0 10/10. would reccommend to my friends/other businesses. very useful CRM. not too expensive either which is great Pros The ability to customise things on there. saves time. when i want to create something, its easy to do. Cons sometimes when there is a glitch it takes a few days to fix which is inconvenient. however this rarely happens Review Source Response from OpenCRM August 7, 2025 Shanay, this is Graham, I am one of the team members over at OpenCRM HQ. Thank you so much for the positive review, it really is appreciated and great to see you getting so much from your CRM system. I have raised your feedback with the support team. As you have such a customised solution, I can see the frustration when the more complex features need second line support investigation, but equally, we want to do the best we can for you and your colleagues, so will look at how we improve these response times. if you have any other questions or feedback please just reach out via Live Chat, Phone or Email - we love to catch up. ML Mayur L. Design Engineer Design Used the software for: 1-2 years ### "Outstanding" April 29, 2025 5.0 very enjoyable - everything is in clear order and CRM is easy to use. quick and fast as well. Pros everything is clear and easily readable with sections and subsections. it is very easy to use Cons There isn't anything I do not like on CRM. the only thing that could improve is the number is items you can upload - at the moment is it 5 more would be good. Review Source JB James B. Interim Project Manager Hospital & Health Care Used the software for: 6-12 months ### "Top tier customer support" February 27, 2025 5.0 Our project was initially poorly planned due to staff changes and this reflected in a system that wasn't fit for purpose. We were diligently supported however and OpenCRM turned it around to where we are now. Pros Excellent support and help from Leah. Couldn't fault the care and attention we received to make the most of the system. Cons The system could do with a UI update to make the front-end for users friendlier and make the back-end easier to parse Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing OpenCRM Price, compatibility and previous experience Review Source TM TIMOTHY M. Technical Account Manager Information Technology and Services Used the software for: 2+ years ### "CRM for IT Resellers" June 7, 2024 5.0 Outstanding product with a great UI, great reporting and functionality. Pros It's customizable, has an intuitive interface and easy reporting Cons nothing of note to mention here so I will leave the field blank Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) OpenCRM gives us the Functionality and customization we need to run the business Review Source Response from OpenCRM June 13, 2024 Thank you so much for such an awesome review, Timothy! Wow, those are some brilliant words :-) If there is anything we can help with in the future, you know where we are! OB Oliver B. Manager Retail Used the software for: 2+ years ### "Excellent product" June 6, 2024 5.0 Overall very happy but improvements are always needed! Pros Excellent how all the contacts are stored in one place and connected to each sales order/invoice/purchase order! Easy to look back at history when dealing with a customer. Would recommend as great support always received via the online chat! Cons Can be a bit clicky trying to locate certain things. Under a contact tab to find the sales order have to click on a lot across the bottom and this can not be moved to make less clicks. Also the same problem with payments. The duplication settings in contacts can also not be set after you have started using it. The email marketing can also be tricky having to rely on stripo but its not the end of the world. Review Source Response from OpenCRM June 13, 2024 Thank you so much for your review, Oliver; there are a few things to unpack here. Firstly, thank you very much for highlighting our interconnected echo system within OpenCRM and, of course, our 5-star support. From your review, it sounds like you might still be using the subtabs across the bottom of your modules. I wonder if you have tried using the newly introduced Time Line instead. We have found it much easier to navigate a record's connections and history by using the Time Line. If you'd like some help with this, please give us a shout on support or reach out to your account manager. Thanks again for your kind words and hopefully, we can get you using your system with a few less clicks :-) SL Sarah L. Regional Sales Manager Publishing Used the software for: 1-2 years ### "OpenCRM is easy to use, customisable, and with responsive support." June 5, 2024 5.0 This is a very adaptable system, perfect for tracking opportunities and planning work tasks. It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more. Pros OpenCRM is easy to use and to customise based on our business needs. System administration is user friendly, so even end users without an IT background can understand and be involved in customisation. There are many user guides available, and, when needed, the customer service is very responsive and helpful. There are many additional modules which can be utilised, such as activity management which integrates with the Calendar and is very helpful for organising workload. I find it very helpful to use the functionality available to create activity plans for opportunities which help to ensure that customer needs are met at optimum times. Cons Overall OpenCRM is a great system. My minor frustration has been that there are a limited number of filters in the reports. Although I generally find the number of filters available are sufficient for most purposes. Review Source Response from OpenCRM June 10, 2024 Thank you so much for such an awesome review, Sarah! So much good stuff in this one :-) Please don't hesitate to give us a shout if you ever need anything. Have a wonderful day! KS Karen S. Company Secretary Professional Training & Coaching Used the software for: 6-12 months ### "Fantastic Business Tool" June 11, 2024 5.0 The team at OpenCRM are such a pleasure to work with. Our implementation came with a steep learning curve, but we have felt supported all the way. OpenCRM software has a great user interface and so much potential that we are just starting to tap into. Feeling excited about continuing to improve our efficiency over the coming months as OpenCRM becomes even more central to our business. Pros Flexibility and great user interface. Ability to create custom workflows. Customizable dashboard. Cons Nothing comes to mind. There was a steep learning curve with the implimentation but we have been well supported. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing OpenCRM Suited our business needs better. It was a cost effective, flexible solution. Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) Sage CRM user interface and lack of mobile app was an issue. It had also become very costly. Review Source Response from OpenCRM August 27, 2024 Thank you so much for such a brilliant review, Karen! We really appreciate it when our users take the time to tell the wider world about your positive experiences so, huge thank you again! AP Angie P. Careers Project Lead Education Management Used the software for: 2+ years ### "Great CRM package for small businesses" June 5, 2024 4.0 Extremely postitive from the initial sales enquiry, through to setting up and since then daily use. Pros This was the first CRM system we have used and it was extremely easy to setup. The support from the team was phenomenal and we were guided and supported at every stage and also since then, support is available at the click of a button and any queries have been resolved straight away, the team are great. Cons It is a basic CRM package and many additional features can only be used via add ons, saying that it is compatible with a lot of add ons and therefore can be easily modified to suit users needs. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing OpenCRM It suited our business and business needs and cost was in our budget. Review Source Response from OpenCRM June 10, 2024 Thank you so much for your kind words, Angie! We all really appreciate it, and I will make sure to pass on your praise to our support team. If there is anything we can help you with in the future, you know where we are. We hope you have a wonderful day! tP tony P. Consultant Real Estate Used the software for: 2+ years ### "Essential management tools " June 4, 2024 4.0 Essential everyday tool by my side at all times and places. Pros Keeping all relevant data about long and complicated transactions, property searching and management. contact data of multiple players and general information available and up to date in one easy to access place. Cons A bit clunky for data entry and large file data storage and not integrated to other digital formats Review Source Response from OpenCRM June 10, 2024 Thank you very much for taking the time to leave us a review, Tony; we really appreciate it. Please don't hesitate to contact us if there is anything we can help with regarding integrations we could explore. Thanks again SH Suzanne H. Marketing Manager Construction Used the software for: 2+ years ### "Vital tool" June 6, 2024 5.0 Great platform to use for what we need it for. We probably don't use it to the best of its function. Support is always available when yo need it. Pros Easy to use. Clearly formatted and easy to navigate. Visually pleasant. Cons Sometimes setting up reports can be tricky. Occasional duplication of leads if inputting at the same time. Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us a review. We all really appreciate it! If you would like to explore your use of the system further, we have a customer success department. If you reach out to your account manager, they can help to get you set up with a free session to look at your current usage, your overall business goals and how we can help you achieve those. If this would be something you are interested, please reach out to us Thank you again, we hope to hear from you soon. VR Verified Reviewer Head of Operations Education Management Used the software for: 2+ years ### "CRM as it should be!!!" June 6, 2024 4.0 Could not run my business with out the CRM. Pros The ease of usage, if I can use it anyone can. Has all the correct features for my needs. Cons Sometimes it seems to need too many clicks to get back to where I was. Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us a review. We really appreciate it :-) AM Antonia M. Head of Sales Financial Services Used the software for: Less than 6 months ### "Great start to use of OpenCRM as our new solution" June 6, 2024 5.0 Excellent overall experience with OpenCRM. Pros The team are great at supporting your transition journey, and the web chat help is incredibly useful. What sold it for us during our decision making process was the clean views, customisability of fields/sections, and the simplicity of the system. Cons If we had to choose anything, it would be that we have noted a few bugs in the software but that is very minor, and the support team have always picked up and logged any incidents incredibly swiftly. Alternatives considered [theCRM](https://www.capterra.com/p/217949/theCRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing OpenCRM 1\. \[sensitive content hidden\] People buy from people and \[sensitive content hidden\] was relaxed, professional, and knowledgeable2. OpenCRM is the right fit for us in terms of size and complexity3. Price point was most cost effective for our needs. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was far too big and complex for our needs and was never implemented/configured correctly for our own ease of use. We needed something smaller, simpler, more budget friendly, and easier to adopt. Review Source Response from OpenCRM June 13, 2024 Thank you for leaving us such an awesome review, Antonia, wow, those are some impressive words :-) If there is anything else that we can help you with at all, you know where we are! Have a wonderful day, thanks again LS Laura S. Development Consultant Computer Software Used the software for: 2+ years ### "Fantastic support" June 4, 2024 4.0 I find the product easy to use on a daily basis and I am always delighted by the friendly helpful support we receive. Pros For what we use it for it is easy to use. There are many other functions which we have yet to explore. The team are always very helpful when I want to try something new. I love the accessibility of the support team. They are always very helpful. Cons It is a bit complicated to use sometimes as there are so many functions, but this will be the same with any comprehensive CRM and may be due to my lack of knowledge rather than deficiencies in the product. Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us a brilliant review Laura. OpenCRM is a large and powerful CRM product, and we understand that it can be a little overwhelming and complex to begin with. We hope that now that you are settled down and using the areas you need, you're not getting stuck. Please don't hesitate to reach out to us at all. If you are stuck or if perhaps you would like to explore more, we're always happy to help :-) Thanks again for your kind words. Have a wonderful day Laura! PR Paul R. Publishing Manager Publishing Used the software for: 2+ years ### "A great system" June 4, 2024 5.0 Fantastic. Having used other CRM systems I can say with confidence that OpenCRM is the best I've experienced. Many others appear fancier but have issues that one must simply accept, whereas OpenCRM simply works, and works well. Despite lots of highly specific custom options, it all runs smoothly and any issues are dealt with swiftly. Pros Lots of functionality but still simple to use. Highly customisable and responsive. Solid foundation with high level of custom options; our database produces hymn books for example. Cons Some functionality difficult on a small screen, though with all our custom options hard to tell whether this is standard or a result of our complexity. Review Source Response from OpenCRM June 10, 2024 Thank you so much for your amazing review, Paul! We love reading such a glowing report from an OpenCRM user :-) Give us a shout through our support channels in the future if you need anything, and thank you again! EM Emma M. Service Director Education Management Used the software for: 2+ years ### "Open CRM Review" June 4, 2024 4.0 Very positive, quick to respond to issues and solutions to ensure the platform works as we need it to. Pros The live chat allows for quick support to be provided to make changes. Cons We are unable to run reports as we would like to without a large amount of cost or work - we have explored this with the openCRM team a number of times already. Reason for choosing OpenCRM matched our needs best at the time, cost was most competitive Switched from [Alcumus ContractorCheck](https://www.capterra.com/p/219267/Contractor-Check/) Cost and usability of platform no longer met our needs Company we switched from was Alcumus Exchange Review Source Response from OpenCRM June 10, 2024 Thank you so much for taking the time to leave us a review, Emma. I'm very sorry that our reports functionality does not meet your needs without some further paid development. We appreciate you trying to work with us on this. Again, thank you for your excellent review, and please let us know if we can help with anything further. TH Terry H. Design and Project Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Day to day use of OpenCRM" June 13, 2024 5.0 Pros The layout is easy to navigate, the search bar works really well for my needs. Cons Don't really have any dislikes, everything works well for my needs. Review Source Response from OpenCRM August 27, 2024 Thank you for taking the time to leave us a review, Terry; we really appreciate it. CD Christopher D. Principal Investigator Information Technology and Services Used the software for: Less than 6 months ### "UK CRM that does a great job" June 8, 2024 5.0 Tremendously helpful support staff. Any questions I have are answered within minutes, and I'm very pleased with my progress to date. Pros Keeping the data in the UK matters to my clients Being able to integrate with Microsoft 365 is huge The API was simple to use for a past developer like myself Cons I haven't run into anything that I could not do yet Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing OpenCRM I needed a UK-based CRM where my clients can know that their data is never taken outside of the country. Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us such a glowing review! We all really appreciate it here at OpenCRM. If there is anything else we can do for you, please don't hesitate to reach out to us via our normal channels (Phone, Email or Live Chat) JG Jack G. Sales Manager E-Learning Used the software for: 2+ years ### "Best CRM out there " June 4, 2024 5.0 Pros OpenCRM is the best system out there for the simplicity of use and how you can easily customise the layouts etc. I have used a few CRM's and I found that I picked OpenCRM very quickly. It's very easy to navigate through the different modules. I have also had to reach out to the support team a few times and they have been nothing but supportive! Would highly recommend Cons Not applicable. I beleive it has everything that I would require for a CRM. Review Source Response from OpenCRM June 10, 2024 Thank you so much, Jack, for your awesome review! It's very much appreciated! If there is anything we can help you with in the future, as you have done in the past, just let us know via support. Cheers again, and have a wonderful day! DC Dee C. customer success advisor Education Management Used the software for: 1-2 years ### "everything i need in one place" June 4, 2024 5.0 great! I use it everyday to plan my work schedule, plan tasks for upcoming events and collaborate with other team members. Helps me keep track of tasks and work more efficiently. Pros data entry is logical and easy to do. retrieving contacts and adding to campaigns is simple and makes emailing groups of contacts more efficient. The support team are great, the chat function works really well and the team are quick to respond and solve things. Cons sometimes it's not obvious where or how to do things just by looking at the screen, but the help button explains things well and so do the support group chat. Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us such an awesome review, Dee. We really appreciate it! Thank you also for highlighting our excellent support chat function. We're glad you're using it to such great effect! AB Anthony B. Solutions Architect Computer Hardware Used the software for: 1-2 years ### "Remtek Systems and OpenCRM" June 4, 2024 5.0 From the day we initiated contact, they have been fantastic to work with; even when we have given the team emergencies to work with, they have always achieved our goals. Pros The customisation of the product to allow our Business needs to be met, we aren't industry standard but the system has the capability to be adjust to meet all our needs Cons The limitations in SMS integration, its only available currently in one module Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) The customisation and freedom to use the system it a multitude of ways Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us such an awesome review, Anthony! We love it when our users can tell the wider world about our 'can-do' attitude and our 5-star support team. If there is anything else we can do for you, however, just give us a shout through our support channels jM john M. account manager Information Technology and Services Used the software for: 1-2 years ### "Great solution, all our needs covered. " June 4, 2024 4.0 very good, never needed to speak to customer services, easy to use, all information I need is in one place and easy to find when needed. Pros Easy to use, all information I need in one easy to find solution Cons How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it. Review Source Response from OpenCRM June 10, 2024 Thank you for taking the time to leave us a review, John. The issue you describe above in your review is not something we have been made aware of via our support channels. We would really appreciate it if you could reach out to us and let us address your record creation and save problem. This is not the way the system has been designed to behave, and we would like to take a deeper dive into your specific CRM so that we can fix the issue you describe in your review. Thank you again for your review and we look forward to hearing from you soon. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.