# Page 3 | OpenCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is OpenCRM the right CRM solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129881/OpenCRM/reviews --- OpenCRM 4.6 (294) [View alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of OpenCRM ## Showing most helpful reviews Showing 51-75 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Martin M. Business Development Manager Food Production Used the software for: 2+ years ### "Inexpensive yet excellent CRM system." February 21, 2023 4.0 Relatively simple to use, support on hand when needed. Most tasks are simple once you have read guides or asked for support. Order input can be a bit slow but suspect this could be made easier with a few tweeks Pros Very easy to set up, simple to modify. Does everything you may need and intergrates with other accountancy systems etc. Very handy mobile app Cons Although most areas are simple we are yet to get to grips with mail campaigns and importing files csv for orders. Would be good if the mobile app did more. Reason for choosing OpenCRM Best match of value for money and functionality. Ability to grow as we do Review Source Response from OpenCRM February 22, 2023 Thank you so much for your brilliant review, Martin! If you would like some help getting to grips with the campaigns module or for us to take a look at your order inputting to see if there is any way we can streamline this, please reach out to us. We're always happy to help you use your OpenCRM system to better effect. Thank you again for your review and we hope you have a lovely day AS Allan S. Purchasing Assistant Plastics Used the software for: 2+ years ### "Open CRM - An excellent application for procurement " April 26, 2023 5.0 It has been a very easy to use product for someone who is new to the system to the same user of this product for over 2 years now. Discovering new functions and the many reports that are available makes for a productive work day, whilst not seeming overly complicated. Pros My day to day use of OpenCRM is always positive. My favourite feature of OpenCRM is its usability and the ease from following all of the related stages of a customer enquiry, starting from adding on a customer's enquiry to the final purchase order. OpenCRM makes it easy by tying together everything related to the company that is requesting goods in order to make the sales process smooth. Cons Sometimes there can be some slight network issues and pages can appear to load rather slowly. Review Source Response from OpenCRM April 27, 2023 Thank you so much for your kind words Allan, it's very much appreciated. If you ever need any help to explore areas of the system you're not using, please don't hesitate to reach out to us. Thank you again, have a lovely day! VR Verified Reviewer Mechanical Contracts Manager Environmental Services Used the software for: 2+ years ### "OpenCRM Review" June 4, 2024 4.0 Pros I enjoy the functionality of it and although I only use a small amount, it helps with my daily tasks Cons Not enough features to show the full capacity of system Review Source Response from OpenCRM June 10, 2024 Thank you very much for taking the time to leave us a review. We have features within OpenCRM to cater to all aspects of your business. We also have heaps of integration options for you, in case you're using a more bespoke third-party system and need to connect with OpenCRM. If you would like some help discovering new areas of your system that perhaps you are not using right now, please give us a shout; we would be happy to help :-) AM Antonia M. Head of Sales Financial Services Used the software for: Less than 6 months ### "Great start to use of OpenCRM as our new solution" June 6, 2024 5.0 Excellent overall experience with OpenCRM. Pros The team are great at supporting your transition journey, and the web chat help is incredibly useful. What sold it for us during our decision making process was the clean views, customisability of fields/sections, and the simplicity of the system. Cons If we had to choose anything, it would be that we have noted a few bugs in the software but that is very minor, and the support team have always picked up and logged any incidents incredibly swiftly. Alternatives considered [theCRM](https://www.capterra.com/p/217949/theCRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing OpenCRM 1\. \[sensitive content hidden\] People buy from people and \[sensitive content hidden\] was relaxed, professional, and knowledgeable2. OpenCRM is the right fit for us in terms of size and complexity3. Price point was most cost effective for our needs. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Salesforce was far too big and complex for our needs and was never implemented/configured correctly for our own ease of use. We needed something smaller, simpler, more budget friendly, and easier to adopt. Review Source Response from OpenCRM June 13, 2024 Thank you for leaving us such an awesome review, Antonia, wow, those are some impressive words :-) If there is anything else that we can help you with at all, you know where we are! Have a wonderful day, thanks again tP tony P. Consultant Real Estate Used the software for: 2+ years ### "Essential management tools " June 4, 2024 4.0 Essential everyday tool by my side at all times and places. Pros Keeping all relevant data about long and complicated transactions, property searching and management. contact data of multiple players and general information available and up to date in one easy to access place. Cons A bit clunky for data entry and large file data storage and not integrated to other digital formats Review Source Response from OpenCRM June 10, 2024 Thank you very much for taking the time to leave us a review, Tony; we really appreciate it. Please don't hesitate to contact us if there is anything we can help with regarding integrations we could explore. Thanks again LS Laura S. Development Consultant Computer Software Used the software for: 2+ years ### "Fantastic support" June 4, 2024 4.0 I find the product easy to use on a daily basis and I am always delighted by the friendly helpful support we receive. Pros For what we use it for it is easy to use. There are many other functions which we have yet to explore. The team are always very helpful when I want to try something new. I love the accessibility of the support team. They are always very helpful. Cons It is a bit complicated to use sometimes as there are so many functions, but this will be the same with any comprehensive CRM and may be due to my lack of knowledge rather than deficiencies in the product. Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us a brilliant review Laura. OpenCRM is a large and powerful CRM product, and we understand that it can be a little overwhelming and complex to begin with. We hope that now that you are settled down and using the areas you need, you're not getting stuck. Please don't hesitate to reach out to us at all. If you are stuck or if perhaps you would like to explore more, we're always happy to help :-) Thanks again for your kind words. Have a wonderful day Laura! CD Christopher D. Principal Investigator Information Technology and Services Used the software for: Less than 6 months ### "UK CRM that does a great job" June 8, 2024 5.0 Tremendously helpful support staff. Any questions I have are answered within minutes, and I'm very pleased with my progress to date. Pros Keeping the data in the UK matters to my clients Being able to integrate with Microsoft 365 is huge The API was simple to use for a past developer like myself Cons I haven't run into anything that I could not do yet Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing OpenCRM I needed a UK-based CRM where my clients can know that their data is never taken outside of the country. Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us such a glowing review! We all really appreciate it here at OpenCRM. If there is anything else we can do for you, please don't hesitate to reach out to us via our normal channels (Phone, Email or Live Chat) PR Paul R. Publishing Manager Publishing Used the software for: 2+ years ### "A great system" June 4, 2024 5.0 Fantastic. Having used other CRM systems I can say with confidence that OpenCRM is the best I've experienced. Many others appear fancier but have issues that one must simply accept, whereas OpenCRM simply works, and works well. Despite lots of highly specific custom options, it all runs smoothly and any issues are dealt with swiftly. Pros Lots of functionality but still simple to use. Highly customisable and responsive. Solid foundation with high level of custom options; our database produces hymn books for example. Cons Some functionality difficult on a small screen, though with all our custom options hard to tell whether this is standard or a result of our complexity. Review Source Response from OpenCRM June 10, 2024 Thank you so much for your amazing review, Paul! We love reading such a glowing report from an OpenCRM user :-) Give us a shout through our support channels in the future if you need anything, and thank you again! EM Emma M. Service Director Education Management Used the software for: 2+ years ### "Open CRM Review" June 4, 2024 4.0 Very positive, quick to respond to issues and solutions to ensure the platform works as we need it to. Pros The live chat allows for quick support to be provided to make changes. Cons We are unable to run reports as we would like to without a large amount of cost or work - we have explored this with the openCRM team a number of times already. Reason for choosing OpenCRM matched our needs best at the time, cost was most competitive Switched from [Alcumus ContractorCheck](https://www.capterra.com/p/219267/Contractor-Check/) Cost and usability of platform no longer met our needs Company we switched from was Alcumus Exchange Review Source Response from OpenCRM June 10, 2024 Thank you so much for taking the time to leave us a review, Emma. I'm very sorry that our reports functionality does not meet your needs without some further paid development. We appreciate you trying to work with us on this. Again, thank you for your excellent review, and please let us know if we can help with anything further. AN Andy N. Director Automotive Used the software for: 2+ years ### "Just love OpenCRM!" February 21, 2023 5.0 A highly recommended solution to storing customer data, and managing their needs. We really feel like we are on top of the situation, rather than fire fighting. Pros Easy to use, easy to update. And we can monitor everything we need to. Cons Not a lot, really. Installation was pretty easy, and learning the system quick and painless Reason for choosing OpenCRM Price, useability, and did exactly what we wanted from it. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Better solution, more affordable. Review Source Response from OpenCRM February 22, 2023 Thank you so much for such an awesome review, Andy! We love to read that you're getting along so well with your system. Getting on top of things is exactly what OpenCRM is for, so we are so happy that you brought that to the attention of the wider world. Thanks again and please don't hesitate to give us a shout if there is ever anything that we can help with. TG Tim G. Managing Director Facilities Services Used the software for: Less than 6 months ### "Fabulous Open CRM!" November 7, 2023 5.0 On the occasions that I have used the online support, the reaction has been almost immediate and the issue resolved. Every area of Open CRM that I have come into contact with has delivered first class customer service - we are exceptionally happy that we chose Open CRM - Thanks Guys Pros Both \[sensitive content hidden\] have been extremely patient and supportive during the Open CRM integration. The system does everything I desired (and more) and will allow us to collate and therefore, use our business information to evaluate and plan for the future. Everything is now in one place, has an audit trail and is easily searched for and used. The training sessions with \[sensitive content hidden\] were informal, informative, hands on and were never rushed. \[sensitive content hidden\] was always happy to go over a particular area of the system as many times as was necessary (which was often) to allow me full understanding. Cons There is nothing about using Open CRM that I dislike. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing OpenCRM Functionality, it was proven to be able to do what we required from a system - the explanation of the system itself was head and shoulders above that of anyone else so I understood how it was going to benefit us Review Source Response from OpenCRM April 9, 2024 Thank you so much for your brilliant review Tim! Everyone here at OpenCRM really appreciates it. I have also passed on your specific compliments to the team dealing with your system implementation. Thanks again, you know where we are if you ever need anything. kM kevin M. Head of Sales Environmental Services Used the software for: 2+ years ### "CRM in the field of Water Treatment in UK" February 21, 2023 5.0 Very positive - best CRM i've ever used - would strongly recommend to others. Pros The system is comprehensive from cradle to grave in terms of adding contacts, seeing through the quote stage, order stage and invoice stage. The reports then produced to monitor the salesforce and see real results is invaluable. Cons Sometimes hangs on loading pages which then goes back to the main screen once started searching. Review Source Response from OpenCRM February 22, 2023 Thank you Kevin for such a glowing review! We really appreciate it If you would like some help with your page load times, this is something that we can certainly look at for you. When using your OpenCRM system, just click on the chat icon in the bottom right-hand corner and our support agents will look into this for you. Thank you again for your review, 'The best CRM you have ever used' is certainly high praise that we are very proud of AW Aimee W. Sales Executive E-Learning Used the software for: 2+ years ### "OpenCRM Review" February 21, 2023 5.0 Extremely pleasant and a vital tool which I use daily. Pros Super easy to use and can be tailored to meet your needs. Cons I would've preferred our business to integrate incoming leads from the website Review Source Response from OpenCRM February 22, 2023 Thank you very much for your review Aimee, it's so nice to read that you are getting on with OpenCRM so well. If you and your company ever decide to bring those leads in directly from your website, do let us know as we can certainly help with this. Thanks again VR Verified Reviewer Sales Manager Medical Devices Used the software for: 2+ years ### "Contact management on the move." March 10, 2023 4.0 Keeping a handle on customer contacts and touch points is vital to keeping opportunites progressing to new business. Pros Easy access to all features of OpenCRM is vital either at the office or on the road. I find use of the software across my mobile phone, tablet and laptop makes ensures information is updated promptly. Cons Perhaps too many clicks to access some key windows. Preparation of reports needs Review Source Response from OpenCRM March 15, 2023 Thank you so much for your kind words! If you ever need anything from us, please don't hesitate to reach out, either via the Live Chat icon in the bottom right-hand corner of your system or via Phone or Email. Thank you again, have a lovely day! LB Luke B. Sales Support Information Technology and Services Used the software for: 2+ years ### "Good System" February 23, 2023 4.0 Customer support is top teir and help fix any issues that could arise Pros Easy to manage and use and quite versatile for the amount of work required Cons Some issues with getting features to run as required Review Source Response from OpenCRM February 24, 2023 Thank you so much for your review, Luke, It's really appreciated. Thank you also for highlighting our 5-star customer support in your review. Letting the wider world know about our excellent UK Support team is, again, something we really appreciate. If you're still having any issues with the features you require, please don't hesitate to reach out to us. We're happy to help and would hate to think of any of our users becoming frustrated. Thanks again and have a lovely day. JG Jack G. Sales Manager E-Learning Used the software for: 2+ years ### "Best CRM out there " June 4, 2024 5.0 Pros OpenCRM is the best system out there for the simplicity of use and how you can easily customise the layouts etc. I have used a few CRM's and I found that I picked OpenCRM very quickly. It's very easy to navigate through the different modules. I have also had to reach out to the support team a few times and they have been nothing but supportive! Would highly recommend Cons Not applicable. I beleive it has everything that I would require for a CRM. Review Source Response from OpenCRM June 10, 2024 Thank you so much, Jack, for your awesome review! It's very much appreciated! If there is anything we can help you with in the future, as you have done in the past, just let us know via support. Cheers again, and have a wonderful day! OH Olivia H. Sales Manager Construction Used the software for: 2+ years ### "Customisable and easy to use! " June 4, 2024 5.0 I used OpenCRM in my previous job so when I moved to a new company i set it up here as it found it simple and easy to navigate. The support is good and it does everything need. Pros Once you get the hang of how to customise filters for reports and the layout of pages it shows you all the specific information you want and the options to add as much or as little info and you want. Cons It doesn't have the option for me to use the oppurtunity section in the way i need it to so I use companies instead. Review Source Response from OpenCRM June 10, 2024 Thank you so much for such a brilliant review Olivia! It's so nice to read that you enjoyed using OpenCRM in your last role and that you pushed for its implementation within your new company! Thank you for being a loyal OpenCRM'er and please give us a shout if there is anything we can help with in the future. AB Anthony B. Solutions Architect Computer Hardware Used the software for: 1-2 years ### "Remtek Systems and OpenCRM" June 4, 2024 5.0 From the day we initiated contact, they have been fantastic to work with; even when we have given the team emergencies to work with, they have always achieved our goals. Pros The customisation of the product to allow our Business needs to be met, we aren't industry standard but the system has the capability to be adjust to meet all our needs Cons The limitations in SMS integration, its only available currently in one module Switched from [Tesseract](https://www.capterra.com/p/10019659/Tesseract/) The customisation and freedom to use the system it a multitude of ways Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us such an awesome review, Anthony! We love it when our users can tell the wider world about our 'can-do' attitude and our 5-star support team. If there is anything else we can do for you, however, just give us a shout through our support channels JR Jenny R. Marketing Manager Construction Used the software for: 2+ years ### "Excellent value software" August 10, 2021 5.0 Was able to introduce quickly (over the Christmas Break) some years ago and haven't seen anything better since. Pros Straightforward. The basic CRM was simple for the team to pick up on. Logical installation. Good value. Cons Would originally liked to have been able to have complex quotes that we could easily personalise from fields within openCRM. Sometimes people have had some oddities where you think you have given people the same functionality and security but they don't completely match and people don't receive all they should. Sometimes there are too many ways in which you can do things and it is dificult to get all to follow the same route-more a management issue! Reason for choosing OpenCRM Best value, and could implement myself over a holiday period. Review Source Response from OpenCRM August 13, 2021 Thank you very much for taking the time to leave OpenCRM such a brilliant review! We pride ourselves on our value for money, so thank you for bringing this to the attention of a wider audience! If you would like some help with your user's permissions and security settings, please reach out to us directly as we would be happy to help however we can. Thanks again! jM john M. account manager Information Technology and Services Used the software for: 1-2 years ### "Great solution, all our needs covered. " June 4, 2024 4.0 very good, never needed to speak to customer services, easy to use, all information I need is in one place and easy to find when needed. Pros Easy to use, all information I need in one easy to find solution Cons How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it. Review Source Response from OpenCRM June 10, 2024 Thank you for taking the time to leave us a review, John. The issue you describe above in your review is not something we have been made aware of via our support channels. We would really appreciate it if you could reach out to us and let us address your record creation and save problem. This is not the way the system has been designed to behave, and we would like to take a deeper dive into your specific CRM so that we can fix the issue you describe in your review. Thank you again for your review and we look forward to hearing from you soon. JS John S. Corporate Finance Partner Accounting Used the software for: 1-2 years ### "A positive piece of kit!" May 16, 2023 4.0 Pros I like the layout the most - really easy to work around and very user friendly. Never had any issues with the speed or quality of the service - CRM does exactly what you need it to do when you need it to do it! Would definitely recommend. Cons I think the lack of user understanding into the full features that CRM offers is something that could be worked upon. We had a session with a CRM trainer to teach us some hidden features we were not aware of. Appreciate that we were able to find this out, but a more proactive attempt by CRM to demonstrate these functionalities would be appreciated. Review Source Response from OpenCRM May 17, 2023 Hello John, thank you so much for your brilliant review. In terms of discovering those lesser-known OpenCRM features, we would point you toward our youtube channel and social media channels. There, we regularly share tips and tricks for OpenCRM and general help videos. We actually have a free webinar taking place next Wednesday (24th May 2023) over on our YouTube channel. It's aimed at using OpenCRM to better effect alongside our Jotform and Zapier integrations. If you do a quick search for OpenCRM within YouTube, you'll find our channel and from there, just hit subscribe and click the bell icon and you'll be notified of any new videos we upload. I do hope this helps but please feel free to reach out to us directly if you would like further info or some direct URL's to help find those social channels. Thank you again for your review, we really appreciate it. EB Emma B. Health and Safety Administrator Human Resources Used the software for: 6-12 months ### "Admin perspective" May 15, 2023 5.0 Great-easy to work with and to communicate with other employees. Also a great record of communication which helps others to see conversations or calls with clients. Pros Easy to use and navigate. Prompts are there to help if stuck, and functions in a user friendly format. Cons Keywords are sometimes very sensitive-could be broadened. Review Source Response from OpenCRM May 16, 2023 Thank you so much for your review, Emma, we really appreciate it. If you would like some help with your searches when using OpenCRM, please give us a shout. There are a few different ways to search your system and perhaps we could point you towards a more suitable search method. Thank you again and do let us know if there is anything else we can do for you. AK Andy K. Head of National Accounts Business Supplies and Equipment Used the software for: 6-12 months ### "Opportunities Tracking" February 28, 2023 5.0 It's a good system, helps me keep track of my customers and manage my accounts effieciently whilst not missing out on key quotes and opportunities. Pros Tracking opportunities and reminders to follow up on quotes, leads & customer communication. Cons Currently takes 30 minutes for data to be transfered over from our current ordering system (Orderwise) to OCRM. This delay means logging information might be missed whilst we wait for the data to be sent across avoiding double entry. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Response from OpenCRM March 15, 2023 Thank you so much for your excellent review. If there is anything we can do for you, please don't hesitate to reach out to us, either via the live chat icon within your system, phone or email. Thanks again and do get back to us directly if there is anything we can help with. DP Daniel P. Sales Manager Information Technology and Services Used the software for: 1-2 years ### "A lot of bang for your buck" June 30, 2023 4.0 In general it does the things we need, my core use is searching for client details, creating sales opportunities and reporting on them. All of the above works and works well. Pros Pricing was key for us as a growing business, the value for money based on the feature set received was a big factor in our buying decision. Cons When creating a new company, once you save it throws you off the record meaning you have to then search for the company to do any more work on the record. Review Source Response from OpenCRM July 7, 2023 Thank you very much for your brilliant review Daniel, it's very much appreciated. If you would like some help with creating new company records, please check out our YouTube channel (www.youtube.com/opencrm) we have loads of how-to and tip videos there. Alternatively, just reach out to us via live chat and we can take a look at your current process and advise if there is a way to do what you want to do with less frustration. Thanks again, we hope you have a lovely day there. KF Kelly F. Head of Operations Telecommunications Used the software for: 2+ years ### "Great tool " June 4, 2024 5.0 Pros Everything is centralised and easy to use/ access. Cons Not having alerts for out of date helpdesk tickets and having to manually check Switched from [Act!](https://www.capterra.com/p/175860/Act/) We switched as the price was more competitive and performance quality Review Source Response from OpenCRM June 10, 2024 Thank you so much for your review, Kelly. We really appreciate it. We offer ways to flag tickets within the Helpdesk module when they are approaching or reaching 'overdue'. Please reach out to our support team with this one, as we can certainly help you rectify it within your OpenCRM system. Thanks again and have a wonderful day! 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