# Page 4 | OpenCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is OpenCRM the right CRM solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129881/OpenCRM/reviews --- OpenCRM 4.6 (294) [View alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of OpenCRM ## Showing most helpful reviews Showing 76-100 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Suzanne H. Marketing Manager Construction Used the software for: 2+ years ### "Vital tool" June 6, 2024 5.0 Great platform to use for what we need it for. We probably don't use it to the best of its function. Support is always available when yo need it. Pros Easy to use. Clearly formatted and easy to navigate. Visually pleasant. Cons Sometimes setting up reports can be tricky. Occasional duplication of leads if inputting at the same time. Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us a review. We all really appreciate it! If you would like to explore your use of the system further, we have a customer success department. If you reach out to your account manager, they can help to get you set up with a free session to look at your current usage, your overall business goals and how we can help you achieve those. If this would be something you are interested, please reach out to us Thank you again, we hope to hear from you soon. MB Mark B. Business Development Manager Facilities Services Used the software for: 1-2 years ### "Open CRM review 05.06.24" June 5, 2024 5.0 Very helpful, and I would not be able to do my job without it. Keeps a lot of information stored and navigates quickly. Easy to use. Pros It is a relatively fast process to find what you are looking for and well laid out. You are offered tutorials on a regular basis. Even if you don't require them it is reassuring to know that help is a click away. Cons I am happy with everything, well there is just one over eager drop down box that drops if you hover over near it. It just gets in the way of the drop box below it and you have to wait for it to go back in its slot. LOL apart from that it is very useful. Review Source Response from OpenCRM June 10, 2024 Thank you so much for an excellent review, Mark. We are aware of a bug with a 'jumpy' drop-down box, and this is being looked at. It will be addressed for you shortly, but thank you so much for mentioning it. It allows us to reassure you that we're on it :-) Thanks again, Mark. Have a brilliant day. SW Sade W. Business Development Executive Education Management Used the software for: 2+ years ### "Brilliant CRM System " June 4, 2024 5.0 Brilliant customer service always go above and beyond and happy to help with any question Pros Easy to use and navigate. Helps with work flow and sales stages Cons Looks slightly dated and although the system gets updates all the time and new features the look hasn't changed for years Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us such a brilliant review. We do have plans to update the UI experience with OpenCRM in the future, but as you correctly pointed out, our current efforts are focused on creating and implementing even more new features to help you run your business more easily. Thanks again for such a brilliant review and please don't hesitate to reach out to us if we can help with anything else RN Raquel N. Marketing Broadcast Media Used the software for: 6-12 months ### "CRM Voting" April 4, 2024 3.0 Quite useful and great. I am happy with this tool. Pros I have used other CRM tools and I can say this one is very useful. Cons Maybe it can be a little be diffult to start. Review Source Response from OpenCRM April 9, 2024 Thank you for your review Raquel, We are slightly confused, however, as your words and comments are all nice and positive and read as though you are happy with your system. But you have rated us poorly in some areas of this review (Customer Support, Value for Money, Likelihood to Recommend), is there something we could do in those areas to help you more with your system? Did something go wrong during your implementation phase perhaps? We would love to hear more from you and try and address those potential issues. Please reach out to us either via Live Chat, Phone or Email, and we can take it from there. Thank you again for your review and kind words KC Kerry C. Office Support Construction Used the software for: 2+ years ### "Great system and great value for money " August 13, 2021 5.0 This is the second time i have now introduced Open CRM to a company. Both companies i have brought this system in to have found that it works so well. Pros I like how customisable the system is! Our company records information in different ways so being able to adapt the system easily is a key feature Cons the only thing i do not like about the system is the colour. It is not always the easiest colours to work with Reason for choosing OpenCRM I used Open CRM because i knew their system worked well and it is great value for money Review Source Response from OpenCRM August 19, 2021 Thank you so much for taking the time to leave us a review! The customisable nature of OpenCRM is hugely important to the vast majority of our clients so thank you very much for bringing this to the attention of a wider audience! In terms of the colours you have mentioned, I can't say to much, but watch this space ;-) Thank you again and do give us a shout if there is anything else we can help with ST Sophie T. Quality Administrator Biotechnology Used the software for: 2+ years ### "Don't be scared, dive in" June 4, 2024 4.0 I am very pleased with the support and ease of use. Pros OpenCRM is very intuitive and if there is anything you're not sure about, customer support is very responsive and knowledgeable. Cons There seems to be inconsistencies with our email syncing with OpenCRM's helpdesk. but this may be pilot error. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Needed more functions and was recommended OpenCRM by our IT people. Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving such an awesome review, Sophie! It's very much appreciated! We also want to say thank you for making the wider world aware of the intuitive nature of OpenCRM and, of course, our 5-star rated customer support! Thank you again, you know where to find us if you need any help in the future :-) DM Dan M. Bid Manager Renewables & Environment Used the software for: 6-12 months ### "Open CRM Review" February 21, 2023 4.0 OpenCRM has been a great way or organising and managing our sales and marketing data, collecting it into one place rather than relying on various different spreadsheets or peoples email contact. Pros I like that almost everything is configurable so that you can tailor it to meet your companies requirements. Cons The graphical display is not a good as some of it's competitors. For instance the graphical reporting is limited and it's missing some of the drag and drop functionality that many of the other companies selling CRM solutions include. Reason for choosing OpenCRM N/A not involved in the purchase Review Source Response from OpenCRM February 22, 2023 Thank you so much for your brilliant review Dan. We take on board your comments about the drag-and-drop functionality and this will certainly be fed back to our development team. Thank you again and don't hesitate o reach out to us if there is anything we can do for you RO Richard O. CRM and Data insight execusive Telecommunications Used the software for: 1-2 years ### "CRM review " June 4, 2024 4.0 a good crm for small business has it as all the functions needed. Pros easy to use and create report and user friendly Cons slow, doesn't have alot of Ai functions . complex in the back end when creating workflows some times. Review Source Response from OpenCRM June 10, 2024 Thank you so much for taking the time to leave us a review, Richard. We would love to hear your ideas for where you think we could implement some AI features within your system. Our website has an ideas board; any AI features you think might be helpful would be a welcome addition to our ideas board. Unfortunately, creating complicated strings of automation and workflow can get a little tricky. However, we always have our online chat available within office hours, and we are always happy to help if you get stuck with workflows. Thank you again for your kind words, we really appreciate it! VR Verified Reviewer Head of Operations Education Management Used the software for: 2+ years ### "CRM as it should be!!!" June 6, 2024 4.0 Could not run my business with out the CRM. Pros The ease of usage, if I can use it anyone can. Has all the correct features for my needs. Cons Sometimes it seems to need too many clicks to get back to where I was. Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us a review. We really appreciate it :-) HB Howard B. Account Manager Telecommunications Used the software for: 2+ years ### "OCRM - breeze to use and superb value! " August 10, 2021 5.0 easy to quote, easy to send contracts - thats what I need. Pros I came from being a regular salesforce user, to me what was a relatively unknown in the CRM world. Its easy to use, easy to quote and send contracts for customer signatures. Cons none currently, I love it! I think if a user is deleted off the system, all their imprints are also gone - but i could be wrong? Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) moved companies, but had used Salesforce for at least 10 years. Picked up OCRM within a few weeks of seeing it. Review Source Response from OpenCRM August 13, 2021 Thank you very much for reviewing OpenCRM! It's so nice to see that, as an ex-Salesforce user, you picked up OpenCRM quickly and easily...and as our main competitor, it's brilliant to see that you love your OpenCRM system in comparison! Thank you again and do reach out to us directly if we can help you or your team with anything else SJ Shanae J. Customer success Represntative Staffing and Recruiting Used the software for: 1-2 years ### "Functional Platform " June 4, 2024 5.0 Overall an amazing and functional platform Pros The user friendliness and the pipline management, its good for forecasting and with the ability to move a sale through the pipeline is just great Cons The mass email feature, its too limiting and requires too much manual support Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us a review, Shanae. If you would like some help with your email marketing through OpenCRM, please contact us. We have a Customer Success department whose job it is to make sure you're getting the best from your system. It feels like an area of the system that we could take a look at with you and possibly advise on how to have less human intervention. Thank you again for your brilliant review and we hope you have a wonderful day! GS Gemma S. Senior Account Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Great CRM " June 5, 2024 5.0 Pros It's very visual & straight forward, easy to work & a great tool for working through your own database. Cons Customising it to our individual business needs. Review Source Response from OpenCRM June 10, 2024 Thank you so much for leaving us a review, Gemma. Under 'cons,' you have indicated that you have not been able to customise your system as you would like. Have we understood that correctly? OpenCRM is highly customisable and allows you to adapt the system to your needs. If you have yet to do this, please reach out to us via live chat or a quick phone call. We can advise you on the best place to start as well as help you to get the best out of your OpenCRM system :-) Thanks again, and I hope to hear from you soon. KS Karen S. Administrative Assistant Professional Training & Coaching Used the software for: 2+ years ### "Everyday management of training courses" May 22, 2024 4.0 Good, reliable with a helpful support team. Pros 1\. All the information is easily accessible 2. The reporting function is good 3. Holds information about one event with good links to background information on the company, booking contact, trainer running the course and learners Cons 1\. The search function is poor and very sensitive. 2. It hasn't, in my experience linked well with other office software. 3. Has a few points where it takes you to a different page after you have been editing. Review Source Response from OpenCRM June 4, 2024 Thank you very much for taking the time to leave us a review; it's much appreciated. If you would like help with some of the issues you highlighted in your review, please don't hesitate to reach out to us. We could provide assistance with your integrations or recommend tips and tricks for navigating your system with less frustration. Thank you again for all of your kind words. Have a lovely day! VR Verified Reviewer Mechanical Contracts Manager Environmental Services Used the software for: 2+ years ### "OpenCRM Review" June 4, 2024 4.0 Pros I enjoy the functionality of it and although I only use a small amount, it helps with my daily tasks Cons Not enough features to show the full capacity of system Review Source Response from OpenCRM June 10, 2024 Thank you very much for taking the time to leave us a review. We have features within OpenCRM to cater to all aspects of your business. We also have heaps of integration options for you, in case you're using a more bespoke third-party system and need to connect with OpenCRM. If you would like some help discovering new areas of your system that perhaps you are not using right now, please give us a shout; we would be happy to help :-) EM Emily M. Head of UK Marketing and Education Medical Devices Used the software for: 2+ years ### "Great software" August 10, 2021 5.0 Pros It is easy to learn and intuititve to use. It does everything I would want a CRM system to do Cons Its a little dated in styling and doesn't integrate with Pardot (to my knowledge) Review Source Response from OpenCRM August 13, 2021 Thank you very much for taking the time to leave us a review! It's hugely appreciated. If there is anything else we can do for you, please reach out to us directly as we are always happy to help you or your team with anything they might be struggling with regarding OpenCRM. Thank you again, VO Vickie O. Sales Oil & Energy Used the software for: 1-2 years ### "Great support" February 22, 2023 5.0 Very pleasant Pros The support you get on Chat. I have set our system up with out any previous experience. The support team with on call through the whole process and no amount of questions were too much. Cons There is a few fields that I would like to remove, such as the task durations etc but they are easily ignored. Reason for choosing OpenCRM Price and communication Review Source Response from OpenCRM February 23, 2023 Thank you so much for such a brilliant review Vickie, we really appreciate that. When it comes to the fields you would like to remove, we may be able to help you with that. Some of our fields must remain within a customer system as they have a knock on effect to the deeper functionality of OpenCRM if we were to remove them, however, you may find the specific fields you are troubled by don't fall into that category. Please give us a shout on our support channels if you would like to discuss this further and have us look into whether or not those fields can be hidden. Thank you again for your review, have a wonderful day. Dany B. Director Staffing and Recruiting Used the software for: 2+ years ### "Brilliant Software" August 10, 2021 5.0 The experience of working with OpenCRM has been exceptional for us as a developing recruitment business. It is simple to use for beginners and the Customer Portal where we upload documents is great. Pros The OpenCRM team were friendly and adaptable to make this software exactly how we required it for our business needs. It's functionality and user friendly interface mean we can carry out our tasks and invoicing with minimal fuss. Cons It would be useful if Customer Portal Documents could appear alphabetically. Review Source Response from OpenCRM August 13, 2021 Thank you so much for taking the time to leave us such a brilliant review! Our Customer Portal is one part of our system that we love, so we are very happy that you were able to bring this to the attention of a wider audience. Thank you again for your brilliant review, please reach out to us directly if we can help with anything else RH Rhianna H. Customer Relationship Specialist Marketing and Advertising Used the software for: Less than 6 months ### "A Fantastic CRM" June 9, 2021 5.0 Very good. Pros The ease of use, the custom ability, and the additional chat function support. Cons I would of liked to have tailored the tabs on the company module a little more but there is always a workaround, that's the beauty of it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Coevera](https://www.capterra.com/p/125911/Pipeliner-CRM/)[1CoreSolution](https://www.capterra.com/p/79010/1CoreSolution/) Reason for choosing OpenCRM We are a Global company and the UK are the first country within the organisation to roll out a new CRM system. Due to this, we didn't want to over invest and find that the system was not utilised fully by the work force. From start to finish I have felt supported, valued and listened to by the Team at Open CRM, to name a few, \[SENSITIVE CONTENT HIDDEN\] have offered me extensive and valued support and have listened to and taken on board our company vision and CRM needs to implement a software that is great for our organisation. The set up and customisation is very user friendly and easy to use. We have now rolled out our new system which has been welcomed with very positive feedback. Review Source Response from OpenCRM June 10, 2021 Thank you so much for taking the time to leave us such a positive review! It's hugely appreciated. It's always a large task to implement a new CRM system into your business so it brings huge smiles to our faces to read that the process has been smooth and as hassle-free as possible. We are very proud of our customizable CRM solution, so to read your feedback about how well OpenCRM has slotted into your business is brilliant to see! If there is anything else we can do for you give us a shout and thank you again for taking the time to leave us such a glowing review JG Joanna G. Head of Opernations Music Used the software for: 2+ years ### "Great system and service" February 22, 2023 5.0 Really happy. We use it daily Pros The layout, onboarding and service is all fantastic Cons Sometimes the reports can be tricky to raise but other than that, fantastic! Reason for choosing OpenCRM As Above Review Source Response from OpenCRM February 23, 2023 Thank you so much Joanna for your brilliant 10/10 review. We love providing systems for all types of businesses, so to see such a fantastic review come through from one of our users in the music industry was a pleasure to see. If you think you would like some extra resources to help with your system reporting, give us a shout on our support channels and we can point you in the right direction for some help videos and tutorials. If there is anything we can ever do for you, please reach out to us, we are always here to help. DT Dawn T. MD Publishing Used the software for: 2+ years ### "Excellent crm system" February 21, 2023 5.0 I have all my customers in one place and its easy to organise my events and keep track of where I am up to with the customers Pros It was easy to set up with the help of open crm and its easy to use. Cons It would be nice if I could have my company colours on the system, so when we send out paperwork it has my branding on it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing OpenCRM The cost and the ease of use Review Source Response from OpenCRM February 22, 2023 Thank you so much for your amazing review, Dawn! We are so happy that you picked us over Zoho or Salesforce. We may be able to help with your company branding on outgoing communications. If this is something you would like to investigate with us, please give us a shout either on our Live Chat or via phone or email. Thank you again and we wish you a lovely day DP David P. Business Development Manager Telecommunications Used the software for: 2+ years ### "Easy Open CRM" June 22, 2021 5.0 Having all the information in relation to companies, contacts and opportunities in one place makes life so much easier. Pros Very easy to use and manage, the ability to easily change fields to suit our market place and produce relevant reports that assist the sales team do their job. Cons Sometimes takes a while to work out how to change a column on a standard search result, but OpenCRM are always on hand to assist. Review Source Response from OpenCRM June 23, 2021 Thank you so much for leaving us this awesome review! The customizable nature of OpenCRM is certainly a huge benefit to the vast majority of businesses who choose to come on board, so it's brilliant that you have mentioned this and brought it to the attention of the wider world! We always think a CRM system should work for you, not you working for the CRM system, so having the ability to customize the system to fit your business is certainly a key factor in our ongoing success. Thank you again for your time and lovely review, please give us a shout if there is anything else we can do for you. MD Marcus D. Director Information Technology and Services Used the software for: 2+ years ### "Powerful CRM at a faction of the cost" November 6, 2019 5.0 I'm very happy with the product, once you get over the initial configuration and setup of the product (which can be very granular) so that it works for your business its a very powerful tool, from small business up to the enterprise. Pros This CRM product has everything that you need and when you need it, without the addional overhead of having to purchase every addon as you need it. This allows you to know that you have a very comprehensive feature set from day one. It has numerous integrations built in, for example JotForm, Xero, Mailchimp and Sage to name a few, which all help with the sale process and can help with the customer relationship. Cons The interface can be outdated at times and features/options can be hard to find unless you know where they are. But the team at OpenCRM are working on updating the interface and the latest releases are looking much nicer and easier to use. Switched from [HotSpot Software](https://www.capterra.com/p/113609/HotSpot-Software/) Addon sevrice cost and not as customisable. Review Source Response from OpenCRM April 22, 2021 Thank you for leaving your review of OpenCRM Marcus. It's always nice to read such positive words about our software. Please feel free to reach out to us directly if you have any questions or need any help with your system in the future Matthew W. Marketing Manager Financial Services Used the software for: 2+ years ### "Great CRM for a small business" August 26, 2021 5.0 Pros As a fairly small organisation, we find Open CRM easy to use with a handful of users. The support team are excellent when we run into any difficulties and is quick to help. I have used a range of CRMs in the past at previous organisations, some 4x the price of Open CRM but I haven't found them to be as effective or user friendly as Open CRM. Cons The reporting is a bit confusing and could do with being made simipliar. Review Source Response from OpenCRM September 1, 2021 Thank you for taking the time to leave us a review, we really appreciate it! So glad you've found our support team helpful and that you're enjoying using OpenCRM. In terms of reporting, I will make sure to feed your comments back to our interface team. Would you mind replying to the email with some more information of what areas you are finding confusing? It might be that a session with our customer success team can help bridge the gap. Kate B. Administrator Renewables & Environment Used the software for: Less than 6 months ### "I Love working with this program" February 21, 2023 5.0 Absolutely loving working with it. Saves so much time and eases tasks you didn't know needed easing Pros It is easy to navigate, has a great flow throughout the program too Cons the choice of colours on dashboard, could use a little more choice there, especially with multiple users. Reason for choosing OpenCRM I came to the company after it was purchased, but in the infant stages of using it.But I think it's brilliant! Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review Kate, that's some seriously high praise :-) One of our company aims is to ease the daily lives of our users, and sometimes that means making jobs easier that you didn't even know could be made easier, so again, huge thank you for bringing that to the attention of the wider world. If there is anything else we can do for you, please don't hesitate to reach out to us directly. VR Verified Reviewer Techncial Sales Manager Environmental Services Used the software for: 2+ years ### "Not the best" May 7, 2019 3.0 Not great. Our company has been using for a few years and as we have grown its failings have become more frustrating and apparent. We are changing CRM. Pros it has all the features you would expect of an online CRM Cons Its badly laid out and very buggy. We kept coming across things that didnt work. when we reported these bugs OpenCRM admitted they didn't work but if we wanted that functinoality we would have to pay for it. The email program is very bad and barely functions. The reporting system is also overly complex Review Source Response from OpenCRM April 19, 2021 Thank you for taking the time to give your feedback. I am genuinely sorry that your experience was not like the many hundreds of other comments we have received about our product and services. My name is Graham, and I am the Managing Director over at OpenCRM. OpenCRM does not have an email client, so we were left a little puzzled by your comment stating that our email program is 'very bad and barely functions'. It's always disappointing when we have been unable to quantify the areas that you were struggling with, and for that, I can only apologise. Our goal is a bug-free experience for our thousands of users. To clarify, we have never charged for bug fixing, and our approach to feedback around areas of the system that have genuine issues has always been to embrace the feedback to make our product better for our whole community. If you're open to discussing this further, please give me a call. I would be pleased to catch up and discuss any options that we might have in the future. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.