# Page 5 | OpenCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is OpenCRM the right CRM solution for you? Explore 294 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129881/OpenCRM/reviews --- OpenCRM 4.6 (294) [View alternatives](https://www.capterra.com/p/129881/OpenCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of OpenCRM ## Showing most helpful reviews Showing 101-125 of 294 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Rhianna H. Customer Relationship Specialist Marketing and Advertising Used the software for: Less than 6 months ### "A Fantastic CRM" June 9, 2021 5.0 Very good. Pros The ease of use, the custom ability, and the additional chat function support. Cons I would of liked to have tailored the tabs on the company module a little more but there is always a workaround, that's the beauty of it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)[1CoreSolution](https://www.capterra.com/p/79010/1CoreSolution/) Reason for choosing OpenCRM We are a Global company and the UK are the first country within the organisation to roll out a new CRM system. Due to this, we didn't want to over invest and find that the system was not utilised fully by the work force. From start to finish I have felt supported, valued and listened to by the Team at Open CRM, to name a few, \[SENSITIVE CONTENT HIDDEN\] have offered me extensive and valued support and have listened to and taken on board our company vision and CRM needs to implement a software that is great for our organisation. The set up and customisation is very user friendly and easy to use. We have now rolled out our new system which has been welcomed with very positive feedback. Review Source Response from OpenCRM June 10, 2021 Thank you so much for taking the time to leave us such a positive review! It's hugely appreciated. It's always a large task to implement a new CRM system into your business so it brings huge smiles to our faces to read that the process has been smooth and as hassle-free as possible. We are very proud of our customizable CRM solution, so to read your feedback about how well OpenCRM has slotted into your business is brilliant to see! If there is anything else we can do for you give us a shout and thank you again for taking the time to leave us such a glowing review JG Joanna G. Head of Opernations Music Used the software for: 2+ years ### "Great system and service" February 22, 2023 5.0 Really happy. We use it daily Pros The layout, onboarding and service is all fantastic Cons Sometimes the reports can be tricky to raise but other than that, fantastic! Reason for choosing OpenCRM As Above Review Source Response from OpenCRM February 23, 2023 Thank you so much Joanna for your brilliant 10/10 review. We love providing systems for all types of businesses, so to see such a fantastic review come through from one of our users in the music industry was a pleasure to see. If you think you would like some extra resources to help with your system reporting, give us a shout on our support channels and we can point you in the right direction for some help videos and tutorials. If there is anything we can ever do for you, please reach out to us, we are always here to help. DT Dawn T. MD Publishing Used the software for: 2+ years ### "Excellent crm system" February 21, 2023 5.0 I have all my customers in one place and its easy to organise my events and keep track of where I am up to with the customers Pros It was easy to set up with the help of open crm and its easy to use. Cons It would be nice if I could have my company colours on the system, so when we send out paperwork it has my branding on it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing OpenCRM The cost and the ease of use Review Source Response from OpenCRM February 22, 2023 Thank you so much for your amazing review, Dawn! We are so happy that you picked us over Zoho or Salesforce. We may be able to help with your company branding on outgoing communications. If this is something you would like to investigate with us, please give us a shout either on our Live Chat or via phone or email. Thank you again and we wish you a lovely day DP David P. Business Development Manager Telecommunications Used the software for: 2+ years ### "Easy Open CRM" June 22, 2021 5.0 Having all the information in relation to companies, contacts and opportunities in one place makes life so much easier. Pros Very easy to use and manage, the ability to easily change fields to suit our market place and produce relevant reports that assist the sales team do their job. Cons Sometimes takes a while to work out how to change a column on a standard search result, but OpenCRM are always on hand to assist. Review Source Response from OpenCRM June 23, 2021 Thank you so much for leaving us this awesome review! The customizable nature of OpenCRM is certainly a huge benefit to the vast majority of businesses who choose to come on board, so it's brilliant that you have mentioned this and brought it to the attention of the wider world! We always think a CRM system should work for you, not you working for the CRM system, so having the ability to customize the system to fit your business is certainly a key factor in our ongoing success. Thank you again for your time and lovely review, please give us a shout if there is anything else we can do for you. MD Marcus D. Director Information Technology and Services Used the software for: 2+ years ### "Powerful CRM at a faction of the cost" November 6, 2019 5.0 I'm very happy with the product, once you get over the initial configuration and setup of the product (which can be very granular) so that it works for your business its a very powerful tool, from small business up to the enterprise. Pros This CRM product has everything that you need and when you need it, without the addional overhead of having to purchase every addon as you need it. This allows you to know that you have a very comprehensive feature set from day one. It has numerous integrations built in, for example JotForm, Xero, Mailchimp and Sage to name a few, which all help with the sale process and can help with the customer relationship. Cons The interface can be outdated at times and features/options can be hard to find unless you know where they are. But the team at OpenCRM are working on updating the interface and the latest releases are looking much nicer and easier to use. Switched from [HotSpot Software](https://www.capterra.com/p/113609/HotSpot-Software/) Addon sevrice cost and not as customisable. Review Source Response from OpenCRM April 22, 2021 Thank you for leaving your review of OpenCRM Marcus. It's always nice to read such positive words about our software. Please feel free to reach out to us directly if you have any questions or need any help with your system in the future Matthew W. Marketing Manager Financial Services Used the software for: 2+ years ### "Great CRM for a small business" August 26, 2021 5.0 Pros As a fairly small organisation, we find Open CRM easy to use with a handful of users. The support team are excellent when we run into any difficulties and is quick to help. I have used a range of CRMs in the past at previous organisations, some 4x the price of Open CRM but I haven't found them to be as effective or user friendly as Open CRM. Cons The reporting is a bit confusing and could do with being made simipliar. Review Source Response from OpenCRM September 1, 2021 Thank you for taking the time to leave us a review, we really appreciate it! So glad you've found our support team helpful and that you're enjoying using OpenCRM. In terms of reporting, I will make sure to feed your comments back to our interface team. Would you mind replying to the email with some more information of what areas you are finding confusing? It might be that a session with our customer success team can help bridge the gap. Kate B. Administrator Renewables & Environment Used the software for: Less than 6 months ### "I Love working with this program" February 21, 2023 5.0 Absolutely loving working with it. Saves so much time and eases tasks you didn't know needed easing Pros It is easy to navigate, has a great flow throughout the program too Cons the choice of colours on dashboard, could use a little more choice there, especially with multiple users. Reason for choosing OpenCRM I came to the company after it was purchased, but in the infant stages of using it.But I think it's brilliant! Review Source Response from OpenCRM February 22, 2023 Thank you so much for your review Kate, that's some seriously high praise :-) One of our company aims is to ease the daily lives of our users, and sometimes that means making jobs easier that you didn't even know could be made easier, so again, huge thank you for bringing that to the attention of the wider world. If there is anything else we can do for you, please don't hesitate to reach out to us directly. VR Verified Reviewer Techncial Sales Manager Environmental Services Used the software for: 2+ years ### "Not the best" May 7, 2019 3.0 Not great. Our company has been using for a few years and as we have grown its failings have become more frustrating and apparent. We are changing CRM. Pros it has all the features you would expect of an online CRM Cons Its badly laid out and very buggy. We kept coming across things that didnt work. when we reported these bugs OpenCRM admitted they didn't work but if we wanted that functinoality we would have to pay for it. The email program is very bad and barely functions. The reporting system is also overly complex Review Source Response from OpenCRM April 19, 2021 Thank you for taking the time to give your feedback. I am genuinely sorry that your experience was not like the many hundreds of other comments we have received about our product and services. My name is Graham, and I am the Managing Director over at OpenCRM. OpenCRM does not have an email client, so we were left a little puzzled by your comment stating that our email program is 'very bad and barely functions'. It's always disappointing when we have been unable to quantify the areas that you were struggling with, and for that, I can only apologise. Our goal is a bug-free experience for our thousands of users. To clarify, we have never charged for bug fixing, and our approach to feedback around areas of the system that have genuine issues has always been to embrace the feedback to make our product better for our whole community. If you're open to discussing this further, please give me a call. I would be pleased to catch up and discuss any options that we might have in the future. CA Carl A. Director Construction Used the software for: 2+ years ### "Easy to use cloud based CRM" August 17, 2021 4.0 Easy to use and access from anywhere. For our use it is affordable and very customizable. Pros Reporting tools are particularly useful, and great search functions Cons Some of the terminology could be improved and an easier to customize dashboard would be great. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing OpenCRM Budget and customisable features Switched from [Act!](https://www.capterra.com/p/175860/Act/) We wanted a cloud based system at the time Review Source Response from OpenCRM August 19, 2021 Thank you very much for taking the time to leave us a review! It's hugely appreciated! If there is anything within your system that you would like some help customizing, please reach out to us directly, we are always happy to help :-) MM Max M. Owner Information Technology and Services Used the software for: 2+ years ### "CRM Software - I couldn't run my business without " March 20, 2023 5.0 Excellent. The team are always on hand to help if I have any queries. Pros Very easy to use it has all the features and functions I require and more and the cost is affordable for my small business Cons There isn't really anything I don't like. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing OpenCRM Customer support & price Review Source Response from OpenCRM April 6, 2023 Thank you so much for the awesome review, Max! We really appreciate you taking the time to let the wider world know about your OpenCRM experience. If there is anything else we can do for you at all, you know where we are :-) SE Steven E. Marketing Manager Business Supplies and Equipment Used the software for: 2+ years ### "Brilliant!" June 6, 2024 5.0 Pros Ease of use is second to none, and the help from their technical team is always quick and 10/10 Cons Can be a bit confusing to set up reporting. Review Source Response from OpenCRM June 13, 2024 Thank you so much for your awesome review Steven; wow, that's such a good one :-) It feels like you're probably already there with your reporting, but if for some reason you still need some tips and ticks, give us a shout on support, or head to our YouTube channel, where you'll find a bunch of videos that will help. Thanks again, Steven! JH Joanne H. Assistant Office Manager Telecommunications Used the software for: 2+ years ### "OpenCRM User Review " February 22, 2023 4.0 Very user friendly and is leaps and bounds ahead of our previous CRM solution (ACT) It has streamlined our maintenance renewals process and allows us to accurately track man hours vs the cost of our maintenance contracts. From this we can work out profit/loss. Pros Easy to navigate and very user friendly. The best feature for me is that all emails to/from clients are automatically attached to the relevant account. Cons When using Chrome, on occasion, if you press "back" on the webpage, you get a "confirm resubmission" error message Switched from [Act!](https://www.capterra.com/p/175860/Act/) No longer fir for purpose Review Source Response from OpenCRM February 23, 2023 Thank you so much for such a glowing review Joanne, We really appreciate that you took the time to write us such a brilliant review. If there is anything we can do for you in the future, please don't hesitate to reach out to us via live chat, phone or email. JW Joe W. Pre-Sales Technical Engineer Renewables & Environment Used the software for: 2+ years ### "OpenCRM Use" June 4, 2024 4.0 Overall experience is very good and would recommend. Pros The ability to enter and store contacts is great. Cons Sometimes linking end clients, who are not customers, to a site or a sale cannot always be straightforward Review Source Response from OpenCRM June 10, 2024 Thank you very much for your awesome review, Joe! We really appreciate you taking the time to do that. If you would like us to examine your linking frustrations, please contact our support channels; we would be more than happy to advise if we have a simpler solution. Thank you so much again and have a wonderful day! LB Leon B. Service Support Technician Information Technology and Services Used the software for: Less than 6 months ### "A Solid CRM" June 4, 2024 4.0 An ok start but the difficulty of locating customer responses in the Helpdesk and writing back to them is far harder than it needs to be. Pros Easy to see all messages across departments Plenty of information can be contained about customers/contacts Linking assets to Companies is especially useful Cons It's hard to find Customer responses in Helpdesk Way too many new tabs and windows make it too easy to lost what you're doing Apply function seems pointless Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Decision made by higher ups in the business Review Source Response from OpenCRM June 10, 2024 Thank you very much for your review, Leon. We really appreciate you taking the time to share your thoughts with us and the wider world. It sounds like you are having some frustration when using your Helpdesk module. We may be able to address this. Please feel free to reach out to our support team if you would like some advice on how to get the most out of the Helpdesk module. CB Connor B. Design Engineer Design Used the software for: 1-2 years ### "Positve review of open CRM" June 4, 2024 5.0 Pros ease of use, ability to attach docs quick, search engine. Cons the fact you can only attach 5 documents at one given time more would be better, the way its layed out there is a lot of info on the same page i wish it was customisable so i only have what i need on the screen Review Source Response from OpenCRM June 10, 2024 Hi Connor, This one is a little odd because OpenCRM is highly customisable! We would love to show you how to reduce your screen bloat so that you see only the information that you really need! Please contact us via our support channels, as we can 100% address this for you! LA Linda A. Infrastructure engineer Information Technology and Services Used the software for: 2+ years ### "Open CRM Review" August 18, 2021 4.0 Overall I like using OpenCRM and the Support staff are really friendly and knowledgable. Pros It's easy to use and navigate. And it's also easy to add products and pricing etc., Cons With ticketing I don't like the fact that if you add an email in the cc when raising a ticket directly from CRM, the cc recipients don't receive the ticket update. Review Source Response from OpenCRM August 23, 2021 Thank you so much for taking the time to leave us a review, it's hugely appreciated. If there is anything we can help with further, such as a fix for your issue with helpdesk tickets, please reach out to us and we can explore your options in this instance. Thank you again for your review :-) PR Peter R. Information Support Officer Financial Services Used the software for: 2+ years ### "Comprehensive CRM system with impressive customisability and great support" February 23, 2023 4.0 Pros Easy to use and ultimately customisable - the OpenCRM platform allows us to quickly adapt our sales processes and inventory, be that adding new product lines, amending the sales order processes, starting up new offices (with associated new terms & conditions), or any development that would typically throw a spanner into the works; we know that OpenCRM can be quickly adapted to allow our business to keep running without delay. The customer services and chat support functions are one of the best on the market and i'd rate them highest amongst any of the 3rd party systems we use. Their staff are knowledgeable, helpful and quick to respond. Cons The user permissions can be a little tricky to get the hang of, with permission levels being either too high or too low to allow the user to access what's required for their job role. Review Source Response from OpenCRM February 24, 2023 Thank you so much for your glowing review, Peter! We really enjoyed reading his one here at OpenCRM. If we can ever help with your user permissions, please let us know. We're always happy to help (as you have pointed out in your review, thank you :-) Thank you again for your brilliant review, we wish you a lovely day. SP Sarah P. Business Operations Manager Utilities Used the software for: Less than 6 months ### "Excellent system" June 6, 2024 5.0 Brilliant. Hard to find fault. Service has been excellent and the teams feedback has been overall very positive. Pros Easy to navigate Responsive helpdesk Customizable Cons Settings can be overwhelming - would be great if you could make changes/amends whilst in the module itself. Reason for choosing OpenCRM Account management and the aesthetics of the system Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to leave us a review, Sarah! It's very much appreciated. I will make sure to send your comments back to our system development team. Thank you for that. If you need anything else from us, you know where we are :-) Thanks again, CC Connor C. Application Engineer Information Technology and Services Used the software for: 1-2 years ### "Review on OPEN CRM" May 25, 2023 3.0 Its the first CRM I have worked with, It seems it has lots of feature I don't use or don't know about, but knowing about them would be handy. The UI feels dated and had to use/see where to go. Pros I like the templating of products. So I can group products into a single product so when I add to a quote it adds the whole list. However, I wish these were easier to change. I also like how everything links e.g lead, contact, company, opportunity, and quote. Cons Not being able to auto update quote with either the current exchange rate or with the updated prices of the products. Plus if there was an update button it would help any time a minor change is made to a product. Review Source Response from OpenCRM June 2, 2023 Thank you very much for your review Connor. Thanks so much for bringing the interconnected nature of OpenCRM to the wider world with your review, we really appreciate it. It feels like you may benefit from some guidance with your system, both to help you with your current goals and also to look at areas of your system that you are yet to explore. This could be done in a couple of ways. Firstly you could take a look at our YouTube channel, we have heaps of help videos and full-length webinars to guide you through those less familiar areas. You can find that at www.youtube.com/opencrm Alternatively, we also have a Customer Success department here. One of the team could spend some time with you to explore your business goals and show you ways to use your system to better achieve those. If this would be your preferred route, please reach out to us. Thank you again for your review. Have a wonderful day. NK Nissana K. Lead Generation Analyst Human Resources Used the software for: 2+ years ### "Excellent Service" June 4, 2024 5.0 Pros I love OpenCRM because of it's easy to use interface, as well as it's many features that ensure my responsibilities are met easily. Cons I don't have any negative comments to say about OpenCRM as I use it diligently and it has not failed me in completing my tasks Review Source Response from OpenCRM June 10, 2024 Thank you so much for such a brilliant review, Nissana! We really appreciate it. You know where we are if you need any help with anything in the future :-) VM Vee M. Programme Director Hospital & Health Care Used the software for: 2+ years ### "OpenCRM for MedTech Portfolio Management" February 22, 2023 5.0 We have been using it for 5 years, and the support team have been brilliant Pros I like that all the data is linked and integrated, which means you do not miss little contacts or notes. Cons The interface does take a bit of getting used to, so could do with being a bit more user friendly Reason for choosing OpenCRM They were based locally, the pricing was simple and straightforward and there was some degree of customisation Review Source Response from OpenCRM February 23, 2023 Thank you so much for your review Vee, it's much appreciated. If you ever want to investigate any further customisation of your system please don't hesitate to reach out to us, we could point you in the right direction for you to do that yourself, or we could take on your customisation project for you :-) Thank you again, have a lovely day YG Yvonne G. Business Development Manager Environmental Services Used the software for: 2+ years ### "Good CRM System" June 4, 2024 3.0 Positive experience - couldnt be without it now Pros Easy to use and quick to pick up how to use - good features and quote generation to sales order to invoice is good and stays linked which is helpful. Cons Unable to save same contact on several sites eg multisite contract Review Source Response from OpenCRM June 10, 2024 Thank you so much for your brilliant review, Yvonne. If there is anything we can help you with, particularly with your contact management, as you mentioned, give us a shout. Thank you again for your review! EF Emma F. Marketing Events Executive Financial Services Used the software for: 6-12 months ### "A Great Platform" June 6, 2024 4.0 Pros I find this platform extremely easy to use when managing client data and I love the way it keeps track of email leads so myself and my colleagues can easily be aware of the latest updates. Cons Sometimes I have found the platform has glitched slightly and I have been unable to see past emails/contact names/numbers however the support team have always been really helpful! Review Source Response from OpenCRM June 13, 2024 Thank you so much for taking the time to send us a review, Emma, we really appreciate it. We also love it when our customers can highlight our awesome support team for the wider world, so thanks again for doing that. If there is anything else we can help you with, please let us know through our normal channels. NM Nick M. Drector Retail Used the software for: 2+ years ### "A solid all round and inexpensive CRM system" August 10, 2021 5.0 From the very start Open CRM have been fully engaged in helping us get the most from the system. Our use of has grown across all areas of the business and it is firmly at the heart of everything we do. Pros It can be used across all areas of the business without the need for expensive bolt ons. Cons Stock management is not the easiest aspect of the system to use Review Source Response from OpenCRM August 13, 2021 Thank you so much for taking the time to leave us such a lovely review! Our aim is always to become your 'go-to' system for every area of your business, so to read that you are using your OpenCRM system so thoroughly is brilliant! Thank you again and do give us a shout if we can help with anything else in regards to your OpenCRM system CC Chris C. Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Top CRM System" June 4, 2024 5.0 Always had great support and help from them when required. Clear and concise help is provided when needed. Pros It is so easy to use and users can pick it up quickly. Cons You can't change the skin or colours of the pages. It would be nice to be able to customise the standard colours. Review Source Response from OpenCRM June 10, 2024 Thank you very much for leaving us a brilliant review! 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