--- title: "SalesNOW Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SalesNOW Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/129914/SalesNOW/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SalesNOW Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SalesNOW ## What is SalesNOW? SalesNOW is the Mobile & Online CRM that your sales team will love!! Our award-winning CRM is designed to make you and your sales team significantly more productive, whether you run a small business or an enterprise sales team. And best of all, our SalesNOW Success Team will work with you to configure SalesNOW to best meet your business needs, import your data, train your team - all at no charge. And then we'll give you 30 days to put SalesNOW to the test. Phone & email support is always free. ## What is SalesNOW used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $19.95 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SalesNOW?[Manage this product listing](https://www.g2.com/products/salesnow/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SalesNOW 4.6 (81) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $19.95 Per Feature Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (81) Ease Of Use 4.0 (977) Value For Money 4.9 (71) Value For Money 4.2 (799) Customer Service 5.0 (79) Customer Service 4.0 (770) ## SalesNOW alternatives [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (18,833)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (256)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about SalesNOW Overview ### What problems does SalesNOW solve? SalesNOW solves fragmented sales and operational workflows by centralizing lead, opportunity, customer, order, and appointment data in a configurable CRM. Sales representatives, managers, operations, and administrative teams use it to track prospects through installation or billing, coordinate field activity, trigger follow-up notifications, and produce reports for pipeline visibility. Answer based on 58 reviews Overview ### Which roles and teams benefit most from SalesNOW? SalesNOW is most used by sales managers, business development teams, and sales support staff who track prospects, manage accounts, and coordinate follow-up activities. Owners, presidents, and directors use it to monitor pipeline activity and customer relationships, while office and IT managers support contact records, reporting, and day-to-day system administration. Answer based on 79 reviews Overview ### What company size and specific industries is SalesNOW built for? SalesNOW is designed for small, medium, and enterprise businesses that need a simple, affordable mobile and online CRM. It is suited to companies across industries that want to manage sales activity, work from anywhere, and support faster selling without added complexity. Features and Usability ### What are the key features of SalesNOW? SalesNOW includes core CRM, customer management, dashboards, and mobile app access for sales teams. Its differentiating capabilities center on customizable fields and workflows, while common sales functions cover lead and opportunity management, pipeline tracking, sales forecasting, activity tracking, reporting, and mobile call or visit notes. Answer based on 58 reviews Overview ### How well does SalesNOW support the sales process? SalesNOW supports day-to-day sales management with lead tracking, opportunity stages, orders, appointments, proposals, and shared customer records. Small business sales teams value its customization, accessible support, and simple interface, while some users report slow Deal screens, limited iPhone reliability, and a feature set that may feel too basic for complex sales processes. Answer based on 27 reviews Overview ### How does SalesNOW help sales teams work together? SalesNOW helps sales teams coordinate territories, accounts, pipelines, and follow-up through shared records, dashboards, mobile access, and workflow notifications. Small and midsize organizations value the intuitive navigation, customization, and visibility for managers and field reps. Teams may still need training and consistent leadership to overcome resistance and achieve full adoption. Answer based on 18 reviews Integrations ### Which third-party tools and platforms does SalesNOW integrate with? SalesNOW integrates with four third-party tools: Constant Contact and Mailchimp for email marketing, plus Gmail and Microsoft Outlook for email communication. These integrations support contact outreach and email-based sales activities by connecting SalesNOW with commonly used marketing and inbox platforms. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does SalesNOW offer? SalesNOW provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for reviewing features and setup details. Answer based on 4 reviews Getting Started and Support ### What customer support options does SalesNOW offer, and how do users rate the experience? SalesNOW offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Reviewers generally report fast, friendly, knowledgeable assistance, with responsive staff helping with setup, customization, and issue resolution. Some users say initial data setup and software adoption can take longer than expected. Answer based on 58 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) SalesNOW includes **Customer Database** and **Real-Time Data**, giving teams a central place to store customer records and access up-to-date information during sales and service interactions. However, it does not offer **Data Security**. Instead, it provides other features that reviewers also consider important, including **Contact Management** (**44%**) and **Search/Filter** (**45%**), which help users organize contacts and quickly find the right records when needed, helping businesses respond faster and manage customer relationships more efficiently. Contact Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Calendar/Reminder System 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Email Management 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Knowledge Base Management 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support SalesNOW 50 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Field Sales Management: Manage or track sales completed by field teams/employees - For Sales Teams/Organizations: Caters to sales teams - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Product Catalog: Present a catalog of inventory that customers can view - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (80) 4.5 Based on 80 reviews ## Pricing Value for money 4.9 (71) Free Trial Basic $19.95 Per Feature, Value for money 4.9 (71) 4.9 Based on 71 reviews ## Integrations [ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (79) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (79) 5.0 Based on 79 reviews ## User reviews Overall rating 4.6 Based on 81 reviews Filter by rating Counts reflect reviews available in this feed. 5(54) 4(22) 3(5) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Inside Sales Factory Lead Used the software for: Less than 1 year ### "Easy Software & Customer Service is excellant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2019 Our Sales Team consists of 5 individuals at 4 different locations. With this CRM, we are now able to put everyone on the same page. It connects and allows for collaboration between Management and their inside/outside Sales Reps. Pros The ease of customizing it to fit your needs. Cons It does have a few limitations...but all CRM's have this issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Business Development Used the software for: Less than 1 year ### "Unbeatable Value and Best Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2020 I was able to solve all of my challenges with SalesNOW either directly, or through "work arounds" that our Account Manager \[SENSITIVE CONTENT HIDDEN\] could come up with. Every time I thought I had a challenge we could not overcome, \[SENSITIVE CONTENT HIDDEN\] always had an answer. Customer Support is KEY when choosing a CRM, and we made the right choice going with SalesNOW as \[SENSITIVE CONTENT HIDDEN\] proved time and time again by setting up meetings and responding promptly to all inquiries. A proper Account Manager can not be understated. Having been pitched numerous software, I could always quickly delineate which reps would not be good at following up on concerns, and in this case, we certainly made the right choice. Pros Integration with our existing business processes was easy and the ability to add unlimited custom fields was a big plus for us. It included many of the things other CRMs did not including audit trail, ability to limit certain users to see specific information, and allowed us to reach a certain level of details other CRMs simply could not provide. Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them. Cons It's hard to find things I did not like. Maybe that the software does not integrate via Zapier (yet) for other more advanced third party software integrations (as of the time I am writing this review). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Used the software for: 1-3 years ### "Basic & a bit clunky, but excellent support" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 28, 2018 Pros Straight forward, intuitive, and comes with exceptional service. Cons All but the most basic of customization requires assistance. User interface feels dated and clunky. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Development Director Used the software for: 3-5 years ### "Best Feature Rich CRM Software at an affordable Cost with Excellent in-person Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2021 Nothing but praise for SalesNow working out-side the box to customize their stander CRM plat-form to meet the needs of my customers and products or services sold. Pros While SalesNow has a rich CRM feature set, what makes SalesNow stand out among their competition is the support staff with superior knowledge, friendly demeanor , and in-person support. Cons Nothing that has hurt my business when using SalesNow but I'd like to be able to store a customer's contact photo as part of my contact's record field. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Great CRM for the costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2021 Been a great experience. I really appreciate our account manager's hard work Pros I really like the easy of use of the product. Helps us keep track of all of our contacts, companies, leads, and opportunities. I record my emails in it and our sales people are able to use it on mobile when they are out on the road. Cons Don't have any cons I can think of. Sometimes it can be a bit slow because it is web based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal & Founder Used the software for: 3-5 years ### "Max Boost Wireless relying on SalesNow daily " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2021 Max Boost Wireless & my former company Next-Gen have been using SalesNow for over 12/14 plus years with much ease & overall success. I have and do recommend this application to any Size business owner looking to tracking their Projects and Sales opportunities $$ Darin Schnelle Max Boost Wireless Founder Pros The SalesNow application I feel is the most affordable, least complicated, Sales user friendly, management application on the Market. Cons All features are handled and available with the SalesNow application that our team requires ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Great product and service for my business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2018 The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW! Pros The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors. Cons There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Used the software for: Less than 1 year ### "Chemroy & Workflow Email Notifications" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2017 As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we've been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements. Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price. Pros \-Customer Service Response Time -Ability to add new features -Ease of administrative changes -Collaboration on new projects Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "SalesNow CRM: The Right Solution for our Operation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2018 We needed a one-source platform to streamline and integrate the critical stages of our sales, operational & administrative processes. SalesNow has proven to be that platform for us. Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive. Equally important he continues to ensure a great customer experience for us, thanks to his can-do attitude, customer service & techncial skills and his understanding of our operation and needs. Thanks to his efforts and the strength of the SalesNow platform, it's been an A+ experience for us, from purchase, set up/implementation and currently, the daily utilization by our sales, operations and administrative team members. Pros Ease to Use Easy to Navigate Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion Customized Notifications Customized Reporting Cost-Effective - Great Value Cons It would be great to add a business card scan capability to the mobile app for a quick/easy load of new prospects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SCOTT K. EVP of Sales Used the software for: 3-5 years ### "Value for a Smaller Company" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 17, 2019 Pros For a smaller company on a budget, it is a good value Cons limited on ability to add on, app vs desktop is not as smooth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129914/SalesNOW/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.