# SalesNOW Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SalesNOW the right CRM solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129914/SalesNOW/reviews --- SalesNOW 4.6 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SalesNOW Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews BV Brett V Sales ManagerNewspapers, 2 - 10 employeesUsed the software for: Less than 6 months. “With this CRM I am able to forecast sales and manage the client list more efficiently instead of using the previous applications I have used in the past.“ October 22, 2021 JD James D OwnerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes it can be a bit slow because it is web based.“ March 31, 2021 BV Brett V Sales ManagerNewspapers, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer support I received when implementing my current process to adapt to the CRM was effortless and had no issues.“ October 22, 2021 DS Darin S Principal & Founder Telecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I have and do recommend this application to any Size business owner looking to tracking their Projects and Sales opportunities $$“ May 18, 2021 BV Brett V Sales ManagerNewspapers, 2 - 10 employeesUsed the software for: Less than 6 months. “This is a first-class product for a fraction of the cost.“ October 22, 2021 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Inside Sales Factory Lead Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Easy Software & Customer Service is excellant" May 15, 2019 5.0 Our Sales Team consists of 5 individuals at 4 different locations. With this CRM, we are now able to put everyone on the same page. It connects and allows for collaboration between Management and their inside/outside Sales Reps. Pros The ease of customizing it to fit your needs. Cons It does have a few limitations...but all CRM's have this issue. Review Source TD Tim D. Director of Business Development Renewables & Environment Used the software for: Less than 6 months ### "Unbeatable Value and Best Customer Support" March 30, 2020 5.0 I was able to solve all of my challenges with SalesNOW either directly, or through "work arounds" that our Account Manager \[SENSITIVE CONTENT HIDDEN\] could come up with. Every time I thought I had a challenge we could not overcome, \[SENSITIVE CONTENT HIDDEN\] always had an answer. Customer Support is KEY when choosing a CRM, and we made the right choice going with SalesNOW as \[SENSITIVE CONTENT HIDDEN\] proved time and time again by setting up meetings and responding promptly to all inquiries. A proper Account Manager can not be understated. Having been pitched numerous software, I could always quickly delineate which reps would not be good at following up on concerns, and in this case, we certainly made the right choice. Pros Integration with our existing business processes was easy and the ability to add unlimited custom fields was a big plus for us. It included many of the things other CRMs did not including audit trail, ability to limit certain users to see specific information, and allowed us to reach a certain level of details other CRMs simply could not provide. Setup was quick and I liked the fact I could set it up myself easily vs waiting weeks on other people such as with other CRMs that mandate you make the changes through them. Cons It's hard to find things I did not like. Maybe that the software does not integrate via Zapier (yet) for other more advanced third party software integrations (as of the time I am writing this review). Reason for choosing SalesNOW Every CRM we investigated (we investigated them ALL!) had some type of problem, challenge, or single reason we chose not to move forward with it. SalesNOW offered us the best value, best of every option, and terrific support to help get up and running as fast as possible. We appreciated the "team approach" to getting things done and the ease of it's use but most importantly - it allowed for an attention to detail other products could not provide mixed with automatic sales functions that were valuable to us. Review Source CS Chris S. Principal Facilities Services Used the software for: 1-2 years ### "Basic & a bit clunky, but excellent support" August 24, 2018 3.0 Pros Straight forward, intuitive, and comes with exceptional service. Cons All but the most basic of customization requires assistance. User interface feels dated and clunky. Review Source RG Roland G. Business Development Director Marketing and Advertising Used the software for: 2+ years ### "Best Feature Rich CRM Software at an affordable Cost with Excellent in-person Customer Support" March 29, 2021 5.0 Nothing but praise for SalesNow working out-side the box to customize their stander CRM plat-form to meet the needs of my customers and products or services sold. Pros While SalesNow has a rich CRM feature set, what makes SalesNow stand out among their competition is the support staff with superior knowledge, friendly demeanor , and in-person support. Cons Nothing that has hurt my business when using SalesNow but I'd like to be able to store a customer's contact photo as part of my contact's record field. Review Source JD James D. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great CRM for the costs" March 31, 2021 5.0 Been a great experience. I really appreciate our account manager's hard work Pros I really like the easy of use of the product. Helps us keep track of all of our contacts, companies, leads, and opportunities. I record my emails in it and our sales people are able to use it on mobile when they are out on the road. Cons Don't have any cons I can think of. Sometimes it can be a bit slow because it is web based. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing SalesNOW costs and ease of use Review Source DS Darin S. Principal & Founder Telecommunications Used the software for: 2+ years ### "Max Boost Wireless relying on SalesNow daily " May 18, 2021 5.0 Max Boost Wireless & my former company Next-Gen have been using SalesNow for over 12/14 plus years with much ease & overall success. I have and do recommend this application to any Size business owner looking to tracking their Projects and Sales opportunities $$ Darin Schnelle Max Boost Wireless Founder Pros The SalesNow application I feel is the most affordable, least complicated, Sales user friendly, management application on the Market. Cons All features are handled and available with the SalesNow application that our team requires ! Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Review Source MB Marshall B. Director Construction Used the software for: 2+ years ### "Great product and service for my business" August 17, 2018 5.0 The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW! Pros The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors. Cons There is honestly nothing that I can say negatively about the software. It was a little bit of a learning curve from some of the older representatives that I manage, but overall the program doens't have any real cons in my opinion. Review Source AG Alex G. Chemicals Used the software for: 6-12 months ### "Chemroy & Workflow Email Notifications" February 2, 2017 5.0 As a whole the strength of the tool really is the ability to customize as an administrator with the features provided. One enhancement that our team loves are the Workflow Email Notifications. Our SalesNOW account has been configured such that certain stage changes trigger email notifications that inform the user or their manager of the updates to the record. These emails are sent with web-links that direct the user to the SalesNOW record instantly. Another strength of the tool that we've been able to leverage is Chat. Using SalesNOW Chat tool our reps are able to bring clarity to their data through instant messaging. Following a SalesNOW appointment users can quickly initiate a Chat related to a specific activity with their manager. These Chats allow teams to point to key take-aways of the meeting or call and then build a strategy for any future engagements. Workflow email and Chat are free enhancements that have become a critical component in the way we do business. I would highly recommend this tool to other small to medium companies looking for a simple system with the potential for customization. It has the bells and whistles that actually matter at an affordable price. Pros \-Customer Service Response Time -Ability to add new features -Ease of administrative changes -Collaboration on new projects Review Source Response from Interchange Solutions February 2, 2017 SalesNOW is proud to work with Chemroy, an industry leading 50 year old Chemical distribution company. Working with SalesNOW, Chemroy has built a reputation for providing responsive, high quality technical solutions to all of their clients. MB Mike B. President Mechanical or Industrial Engineering Used the software for: 6-12 months ### "SalesNow CRM: The Right Solution for our Operation " November 14, 2018 5.0 We needed a one-source platform to streamline and integrate the critical stages of our sales, operational & administrative processes. SalesNow has proven to be that platform for us. Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive. Equally important he continues to ensure a great customer experience for us, thanks to his can-do attitude, customer service & techncial skills and his understanding of our operation and needs. Thanks to his efforts and the strength of the SalesNow platform, it's been an A+ experience for us, from purchase, set up/implementation and currently, the daily utilization by our sales, operations and administrative team members. Pros Ease to Use Easy to Navigate Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion Customized Notifications Customized Reporting Cost-Effective - Great Value Cons It would be great to add a business card scan capability to the mobile app for a quick/easy load of new prospects. Review Source Response from Interchange Solutions December 10, 2018 Thanks for the great review! Caleb has been a huge part of our team and I am glad that as your account manager he is supporting you well in your thriving business. We are currently working on a business card scanner. In the mean time here are few great ones you could look into: Sam Card and FoxCard (both free). Thanks again for your feedback! - Jason Durst, Chief of SalesNOW Client Happiness Scott K. EVP of Sales Automotive Used the software for: 2+ years ### "Value for a Smaller Company" July 16, 2019 3.0 Pros For a smaller company on a budget, it is a good value Cons limited on ability to add on, app vs desktop is not as smooth Review Source MM Mike M. Director Construction Used the software for: 1-2 years ### "Sales Now App" February 2, 2017 4.0 The SalesNow tech support team is consistently thorough in their inquiry and/or problem responses, often being able to resolve a dilemma within minutes by adjusting settings and/or showing me (the user) how to do so such that the app does what I need it to do. On more than one occasion, they've availed themselves to impromptu GoToMeeting sessions where they can see my concern or perceived issue, then walk me through options that better suit my needs. In the course of the most recent of these sessions, I discovered functionality that I didn't know existed. We are quite likely a very small fish in their pond, but their level of support suggests that we are just as important as the client with hundreds or thousands of users. Pros Ease of data capture relating to client and prospect calls Cons Limited reporting functionality Review Source MD Michelle D. IT Manager Wholesale Used the software for: 2+ years ### "SalesNow - the CRM that does the job and more" August 21, 2018 4.0 I have been dealing with SalesNow for many years now and I have always found the team at SalesNow extremely helpful and while there are many CRMs out there with many features I find SalesNow the most flexible for our needs. Pros The flexibility of the product - with the ability to customise where required and the most efficient support around. Cons I am "nitpicking" when I say the GUI could do with some modernisation. Review Source PD Phil D. Sales Manager Automotive Used the software for: Less than 6 months ### "CRM Software Review" May 17, 2019 5.0 Pros I like being able to sort data. I can sort by customer, by call-type, or time-frame so that I can get an accurate picture of what my sales folks are doing and how often customers are being seen. It is relatively easy to use. The phone app is decent as well, once you get used to it. Cons Like any software, it is only as good as the information that gets entered into it. I would like more options under the reports tab so that I can pare down the information. It takes some editing to get just the information I need. Lastly, it would be much more efficient if the information could be transmitted daily, automatically. SalesNOW's time is money, which I get, but there is a fee oftentimes for customizing fields or adding to the software. Review Source MM Mark M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "They go the extra mile to make SalesNOW work for "your" business." July 6, 2017 5.0 Organizing prospect from inquiry to sign on. Pros For both the software AND the company, it's their willingness to help tailor what they have to your business. On the beginning set up stage, they were extremely helpful and patient in making their program be the right fit for our business. And it absolutely is. Cons It's not really a con. The only thing that would make it better for my business would be the integration of customizable templates, on an individual client basis. I use another program for that, but would much prefer to use SalesNOW for all my prospect scheduling and communication. Review Source DK Dave K. VP Operations Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Sales Automation that actually helps Sales instead of Sales Reporting" May 10, 2018 5.0 If you don't have your own IT staff, and you want to sales automation, you won't go wrong with SalesNOW Pros Very Fast Implementation, Tools focused on what a sales guy needs, GREAT customer support!, GREAT value for the money Cons Light in the report area, but if you can do excel, the export functions will allow you to fill this gap easily. Also, I would like a little more sophistication in the sales funnel graphics, but hey, I'm spending 1/10 what the extremely lovely people at Salesforce would have scammed from me. Review Source DH De H. Director of Operations Used the software for: 6-12 months ### "SalesNow a HUGE Boost to our sales system" July 13, 2016 5.0 Pros We had reviewed several CRM options before going with SalesNow. A lot of them were very complicated and we have several sales guys that aren't very tech savy. SalesNow was pretty intuitive to use and the staff at SalesNow were great to work with. They provided ample training sessions for our staff and uploaded/integrated all of our company info to get us up and running. Now we are about 6 months in and still getting tremendous service fom the techs if we have a question or find a customization that we want to make. Can't say enough good things to express how happy we have been with both their product and their service. Cons The only thing we found that we didn't like, is that SalesNow doesn't integrated with our email blast program iContact. But they do offer an integration with another email blast service which is free so this is pretty minor for us Review Source CN Cathy N. US Sales Coordinator Oil & Energy Used the software for: Less than 6 months ### "Excellent product and service" May 14, 2019 5.0 We are able to track a bid pipeline and our rep activities with this system and provide our Corporate Office with information they are interested in reviewing. We have had excellent Customer Service and I am very impressed with the system and the support we receive. I can give this an excellent rating and that is very rare! Pros This is by far the easiest CRM system I have worked with. Our company previously used another system and it was clunky, not user friendly at all, so no one would use it. Our reps are actually excited to use this system and that is all I could ask for! Cons So far, I haven't found anything I dislike about SalesNow. Review Source DR David R. Agency Principal Insurance Used the software for: 6-12 months ### "Sales Now" March 26, 2021 5.0 Pros Perfect for our agency. Great cost! CRM that does what we need to have done. Gives us a great look at our agency! Cons no major problems... enjoy the product. Helps Review Source DS Denise S. Office Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Sales Now is a great CRM" July 14, 2015 4.0 Pros When we were setting up our branch, the staff was very helpful and took extra steps to show us little tricks. Reports are easily ran and notes can be followed up on easily. Cons There is not something I do not like about the product. My inability to use it like I want to comes from me not taking the time to dive in and spend time playing. It purely a user issue - Review Source DS Desirae S. Data Quality Professional Farming Used the software for: Less than 6 months ### "SalesNOW" April 20, 2017 4.0 Overall bang for buck is good, especially if you have a team of salespeople that are not overly tech savvy. Pros What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive. Cons What I liked least about this product is that it doesn't seem to work well on iOS. You are unable to lookup contacts by email address and instead of opening up pages in a new tab, it opens them up in a new window. Review Source KD Kris D. Development Director Religious Institutions Used the software for: 6-12 months ### "SalesNOW Review" February 22, 2017 5.0 I can't say enough about how good our experience has been with them. After talking with numerous other sales programs, they were the organization that 'got' what it was we are doing as a nonprofit religious organization and were able and oh-so willing to do some customization for us - all a a fraction of the cost of the other sales programs! We've now used them for 9 months and couldn't be happier. Their sales folks have become friends and have our organization's mission at heart. Pros The company's non pushy sales reps, the way they understood our mission, they way they tried to contain the cost for us, the quick response time of the reps when we do have a question. Review Source DC Derek C. National Sales Manager Retail Used the software for: Less than 6 months ### "Very good system and an amazing system at the price." February 15, 2017 5.0 The system is much more powerful and robust than we need. It does everything we need it to very well and does much, much more. We really like using it but our implementation has been difficult since it is new to us. I wish we could "hide" the things that we will likely never use to streamline the system more to our business model. We are a retail environment and it is not really tailored for retail (none are), it is more suited for B2B. Overall we are very happy with it and still learning all of the details and things it can do. Pros Very powerful and very inexpensive Cons Not specifically tailored for retail use. Review Source JB James B. CEO Insurance Used the software for: 2+ years ### "Good; Needs to be Faster" July 17, 2015 4.5 Pros Vendor support. Ease of navigation. Ability to tailor it. Cons Very slow speed with several functions. In our case, this is particularly the situation with the Deals area. Review Source DH David H. Director of Sales Used the software for: 6-12 months ### "SalesNow is a great CRM!!" September 15, 2016 4.5 Pros Very easy to use. The set-up was simple and the back-end customer service was phenomenal! Cons There were a few glitches with the software when using Google email. Review Source DB Dick B. Director of Sales Telecommunications Used the software for: Less than 6 months ### "Easy to Implement, but Detailed in Scope" July 13, 2016 4.5 Pros A large number of useable out of the box features, very minimal customization required. We were operational with 80% of our requirements in 90 minutes. It can also be easily customized if required, the edit tabs are well laid out and all fields can be edited. Cons Standard reporting is very good, when you do make some field edits, you do need to ensure the reporting properly catches them, we did have one or two glitches, but ntohing serious. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.