# Page 2 | SalesNOW Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is SalesNOW the right CRM solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129914/SalesNOW/reviews --- SalesNOW 4.6 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of SalesNOW ## Showing most helpful reviews Showing 26-50 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah V. Director of Training and Development Used the software for: 1-2 years ### "Great product! Very affordable and versatile for our sales needs" July 5, 2018 5.0 Pros We switched to SalesNow from a much pricier product and couldn't be happier. Not only is SalesNow VERY affordable for our company, we are able to customize and tailor SalesNow to suit our unique sales needs. The customer support is AMAZING! Our Account Manager, Caleb, continues to go above and beyond! I have recommended SalesNow to many of our clients and wouldn't hesitate to recommend to anyone needing a highly customizable, versatile, affordable sales solution. Cons There are very few cons. Anything challenging we've encountered, we've been able to find a solution or workaround, thanks to our account manager and the development team. Review Source Sara C. Sales Support Analyst Packaging and Containers Used the software for: 2+ years ### "SalesNOW 5 stars across the board!" August 27, 2018 5.0 The SalesNOW team is amazing! 5 stars across the board Pros Ease of use Ease of customization Outstanding customer/technical support Cons I have been using the software for over 2 years and I have not found a challenge to speak of. Review Source Response from Interchange Solutions October 31, 2018 Great to here Sara, We are glad to be apart of your successful journey these past 2 years! You and your team are champion rockstars. Yes, you're that good. Let us know if there is anything else we can assist you with to keep your positive experience alive and your company growing! :) All the best, Mark Dudley C. Vice President of Sales Hospital & Health Care Used the software for: 2+ years ### "Highest Quality CRM on the market" August 14, 2018 5.0 SalesNow keeps me in communication with my Sales Team! I have used other CRMS but nothing works Like SalesNow! Look me up on LinkedIn I will tell you how they have customized it for our needs! Pros Me and my team use the mobile app daily! It works great and SalesNow customized it specifically for our needs! It keeps me up to date in real time with my Sales Team! Cons No cons here! If I had some cons they fixed them in the first few days! Review Source JP Jason P. Information Systems Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "SalesNOW has been an excellant product for our company." September 30, 2020 5.0 Our experience with SalesNOW has been fantastic - from the migration, through continued support, and very quick response times, to new projects. Pros The software is easy to understand and use, even for those who are not so technically savy. Cons That our salesmen don't use it to it's fullest capability. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SalesNOW Not as complex to set up and use, better, more personalized support. Recommendation from collegue. Review Source RH Rusty H. Deputy Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product that provides fantastic value!" April 12, 2021 4.0 Easy. From the demo to setup and customization, this product was was easy to learn, setup, and use. Great customer support and training made the setup and learning process quick and easy. Pros Web-based CRM and access to all project information, documents, and notes. Cons Clunky dashboard for project management without some additional customization. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[FunnelMaker](https://www.capterra.com/p/169466/Funnelmaker/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SalesNOW I tested 6 CRMs and went with SalesNOW due to it being the best value for a small organization. I like the ease of access and software integration options. Review Source NA Neil A. VP Sales and Marketing Security and Investigations Used the software for: 6-12 months ### "A better solution" November 7, 2018 5.0 SalesNow allows my entire staff to see the sales process from beginning to end. Ops and admin departments have access to all the info they need for scheduling, installing and billing. Sales Team can design a system, present a proposal and agreement, both in person or remotely, with their computer/tablet/phone. Works great even when there is no Wi-fi. Electronic signature will add another positive, time-saving dimension to our sales process. Sales reps always know where they stand, numbers-wise, and can manage their production better. Our rep and his team are always accessible, respond to emails and calls ASAP, and work closely with our group frequently. They're not afraid to think outside the box. And they really care. Pros Easy to use. Great pricing. Best customer service. Cons Constant Saving is tiresome but probably necssary. Review Source Response from Interchange Solutions December 10, 2018 Hey Neil, Thanks for your great review! :) We appreciate your feedback on constant saving and you can be reassured that we will look to better accelerate the process. Your great points on why you choose/keep us reminds us why we do what we do. We are in this partnership for the long haul! Thanks again! :) - Jason Durst, Chief of SalesNOW Client Happiness GK George K. Project Mgr/Business Development Mgr. Business Supplies and Equipment Used the software for: 2+ years ### "Great Support and Responsive" August 14, 2018 5.0 We have better visibility of what is happening in the market in our territory and industry. We are handling more sales contacts with the same people. No way would we ever go back to living without it. Pros We were looking for our first CRM, and searched the internet for a cheap and flexible product. What we found was competitive priced. In no way did they come in a cheap, they provided value that went well above what we spend every month. They also customized design, settings and manufacturer interface for us. The support and response has been fantastic for over 2 years. Cons Our own learning curve and implementation. We had to overcome the resistance of our sales team. Once it really got going it has taken off very well. Mostly it took showing them that we would not back down, and that we were going to stand behind our decision and use more of the software, not less. Review Source PS Patrick S. President Real Estate Used the software for: 2+ years ### "SalesNOW Review" August 27, 2018 5.0 We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an older Dos-Based-CRM which only had 1 supplier. I would best describe this experience from a song by Boston, Don't Look Back! Pros High level of security. All information is easily retrievable. Great CRM which tracks everything! Cons I don't have any complaints as this software does what it's supposed to do! Review Source Kristy D. Owner/Designer Construction Used the software for: 6-12 months ### "Great Program...Better Customer Service!!!" August 23, 2018 5.0 I use SalesNOW to keep track of clients and vendors. I was able to use SalesNOW seamlessly with my lead generator so that when each lead came in all the information was already entered into SalesNOW. I loved the ability to attach bids and other documents to each contact. It makes it easy for different departments to look at one contact and see everything that has been done with that client including any paper documents. Pros SalesNOW CRM software is easy to use. I had a little experience with some of their competitors and SalesNOW was so much easier to use. It was a breeze to customize this CRM to my business and my needs. If there was ever any questions on my end their support staff was always there to help. Their team assisted us in creating a form that would work seamlessly with our lead generator. I would highly recommend SalesNOW for all of your CRM needs. Cons I don't have anything negative to say about SalesNOW Review Source MH Monica H. Director of Business Development Hospital & Health Care Used the software for: 2+ years ### "SalesNOW is a wonderful addition to our sales initiative! Expertise, training, and flexibility!" July 7, 2017 5.0 We are better able to evaluate our business not only from lead generation, but also how inquiries flow through the pipeline. We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key. The mobile feature is paramount! Pros I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down. They really become an apart of your team. Couple that with the very affordable cost, and you have an excellent sales and marketing solution. Cons It doesn't integrate with our Health Information System, although they've tried very hard to get that done. Review Source JJ Jim J. Markham Regional Councillor Government Administration Used the software for: 2+ years ### "Simplified my business using SalesNOW" November 14, 2018 5.0 I have automated my entire business using SalesNOW. SalesNOW has made my business so efficient and have helped me have my best year ever. I have automated all of my email templates and have automated my invoicing and receipt management using SalesNOW . Pros SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective. SalesNOW has helped me manage my customer relationships by collecting all of my customer touch points and their business requirements. Cons There is no cons that come to mind, it is a great software. Review Source Response from Interchange Solutions December 10, 2018 Wow, thanks for your stellar review Jim! We will continue to work hard in making SalesNOW a software that stays current, quick, and user friendly. Happy to have you as one of our long term SalesNOW tribe members! - Jason Durst, Chief of SalesNOW Client Happiness NM Nicole M. Sales Coordinator Telecommunications Used the software for: Less than 6 months ### "One of the best decisions we have made." October 5, 2016 4.0 We left a very large CRM program that we were nickeled and dimed on, and decided to try SalesNOW to see what we thought. The main reason we made the switch was the fact that when you call you get to talk to a live person. Another deciding factor was the forecasting tools. We give them 3 stars for features & functionality based on most their graphs are bar charts and we would like to see some Pie charts, we have had some minor issues with the graphs, which are being processed. Anything that we have customized has been reasonably priced. We are very happy with SalesNOW. Pros The ease of use. Running reports on Opportunities is something I do on a regular bases, I live in the advance search. The forecast tools have become one of our go to graphs. Cons There are minor adjustments that need to be made with the graphs, not all of the are legible all the time. I would suggest making more of the fonts black so when the numbers run off the graph they are legible. Review Source Response from Interchange Solutions October 6, 2016 Thank you Nicole for your review. It has been a pleasure working with Electralink and love the Title of your review "One of the best decisions we made". It is a joy working with you and your team and we look forward to continue to support you as you grow your business. Thanks to your feedback we have made some improvements to our dashboards and we strive to continue to improve to support you better. TL TONY L. Manager/Partner Star Tractor Ltd. Machinery Used the software for: 1-2 years ### "Good value, necessary features, no frills" August 22, 2018 3.0 Overall a very positive experience. Very good and accessible tech support. Good price point. Has all the features I "need" (would like to be able to scan business cards with OCR directly into database). Pros The lower cost as compared to other options. The minimalist design - I use a fairly high percentage of the available features, whereas other products I looked at, I would have utilized a very small percentage of the available features (and consequently would have paid for a lot of features I would never use). Cons It is quite slow at times, especially when sorting / filtering / searching. Lack of ability to scan business cards. Clunky navigation at times. For example, when entering a new company and then adding a contact, once saved, it goes back to my main screen of alphabetically listed companies. Then I have to find the company again, open it, and add another contact. Review Source BV Brett V. Sales Manager Newspapers Used the software for: Less than 6 months ### "Searching for the Right CRM" October 22, 2021 5.0 With this CRM I am able to forecast sales and manage the client list more efficiently instead of using the previous applications I have used in the past. The cost is definitely a plus for what you receive. This is a first-class product for a fraction of the cost. Pros The customer support I received when implementing my current process to adapt to the CRM was effortless and had no issues. Cons The only I find right now is when I am selecting a business category and I want to back. It brings me back to my original page of the companies and not on the specific business category page. Other than that this is a great product for what I need it to do. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I did not like the functionality of the product. If I can't use it what's the sense of using it. Review Source ME Mike E. Vice President Retail Used the software for: 2+ years ### "SalesNOW for Campaigns" April 2, 2019 4.0 Very simple and easy platform to navigate for the frontline sales team. Reporting metrics by location and team members would make this top notch. Pros The campaigns are loaded by the corporation down to an agency level and provide us with a HOT list of prospects from existing to new opportunities. Cons We can no longer upload data into the system, I do believe that option was disabled by the larger corporation we represent, and not a factor of SalesNOW, that has limited its effectiveness. Review Source DP Darci P. Transaction Coordinator Commercial Real Estate Used the software for: 6-12 months ### "Helping us get organized" February 2, 2017 4.0 SaleNow has been a great way for us to get our contact database organized, and we're starting to utilize other features. We do wish there were a few features that seem to be missing: more personalization of order of contact info, ability to delete chats, easier integration with Outlook, but overall it has been a good resource for us. Pros Helps us to organize contacts and the customer service is always fast and friendly. Cons Wish there was more customization available as far as how information shows for contacts, user settings, deleting chats. Review Source Response from Interchange Solutions February 2, 2017 SalesNOW is proud to work with Atlantic Real Estate Capital which is a full-service commercial mortgage banking firm that was founded in 1979, SalesNOW has helped Atlantic's team of top professionals provide their clients with customized, intelligent solutions. SalesNOW is constantly working on ways to improve our system and we appreciate Atlantic's feedback. TS Tonia S. Co owner Publishing Used the software for: 1-2 years ### "pros and cons from a first time user. " March 23, 2021 4.0 Very pleased. Pros Having a team based database has proven very important for our sales team as we are located in different provinces. Cons Once we got through (what seemed to be forever) setting up our client bases, getting used to optimizing the software took longer than expected. That said, \[SENSITIVE CONTENT HIDDEN\] was always there and very helpful. Reason for choosing SalesNOW sales Now is a very good fit for what we were looking for and \[SENSITIVE CONTENT HIDDEN\] gave a great presentation. Review Source VR Verified Reviewer Marketing & Social Media Coordinator Shipbuilding Used the software for: 6-12 months ### "Exactly what we needed, precisely when we needed it!" November 22, 2017 5.0 Pros The team at SalesNOW has gone above and beyond to understand our process and structure, and to create a product that is highly functional, scrupulously efficient, and fully comprehensive of our unique needs. Our team cannot say enough about the customer support and the individualized attention we have received, in addition to software that fulfills our requirements to the letter without any of the 'bloat.' We would recommend this software to everyone, from large corporations to small businesses. Cons The user interface is somewhat less intuitive than it could be for a standard user, as are the search and advanced search features, but they remain highly functional. Review Source JP John P. Director of Sales and Marketing Building Materials Used the software for: Less than 6 months ### "The Goldmine in SalesNOW CRM System" August 30, 2021 4.0 I love working with this. The ease of use is making my education of the company a smoother process. Pros The way to breakdown the customers from the leads in my database is making the job so simple. Cons The email is a bit clunky for me but I am working through it and trying to find a better way. Review Source GK George K. Project Mgr/Business Development Mgr. Business Supplies and Equipment Used the software for: 1-2 years ### "Support has been fantastic!!!" October 6, 2016 5.0 We started using SalesNOW about a year ago. We needed a way of pulling information from many sources together for our sales force. We found setting up and launching SalesNOW was EASY. Our challenge has been changing the culture of our sales team to using everything we are providing them. Some of them are still old fashioned. Everytime we have needed help or customization SalesNOW has been there, even outside of regular hours when we didn't expect them. They are a very enthusiastic and capable team and we really appreciate their efforts. Pros Very intuitive and easy to navigate Cons May be too simplistic for some sales processes Review Source Response from Interchange Solutions October 6, 2016 Thank you George for the Review. It is great to see how under your leadership Eaheart has leveraged the SalesNOW technology and our services to both grow your sales and improve your customer service. Keep up the good work! Sara C. Sales Support Analyst Packaging and Containers Used the software for: Less than 6 months ### "SalesNOW and Its staff get a true 5 Star Rating" February 21, 2017 5.0 I was new to SalesNOW and my first task at the company was to import all the Microsoft Excel sheets into SalesNOW; which included trade show leads, sales target and pipeline lists, along with our customer lists. Our company's goal was to automate and gain the ability to track leads, capture pertinent customers & prospect data along with ease of reporting. I found SalesNOW very user friendly and easy to learn. The staff is ALWAYS available for a quick call or GoToMeeting to discuss questions, set up options, customization and reporting. We are able to quickly customize the product to meet the needs of our company. We were able to quickly have the sales team up and running with SalesNOW. SalesNOW and MD make me look like a Rock Star to my boss! I would highly recommend this CRM. Pros Ease of Use Easy Customization Support staff is always available Cons Haven't found anything yet Review Source Response from Interchange Solutions February 22, 2017 Plastic Industries is a well run organization under the leadership of Gary Perry who put Sara in charge of the CRM administration. Sara is a SalesNOW Rockstar and has used SalesNOW to help Plastic Industries expand their business and provide top notch service to their customers. JD Jeffrey D. Director Marketing and Advertising Used the software for: 2+ years ### "Great CRM and Suport" November 15, 2018 5.0 We are using it to manage our appointment and sales process. it works very well and we are very happy. Pros I like the ease of use and the app. I am very happy with the customer support. Cons it has some limitations, but what it lacks the staff works hard to fix and make it work for us. Review Source Response from Interchange Solutions December 10, 2018 Thanks Jeff for your review! We appreciate your assurance and trust in us. Your questions and needs have helped us improve and grow along side you and your team. Thanks for being such a great member of our tribe! - Jason Durst, Chief of SalesNOW Client Happiness CW Chris W. Sales Manager Automotive Used the software for: 2+ years ### "SalesNOW Review" August 14, 2018 5.0 We work with many vendors and no one exceeds the customer service level of the folks at SalesNOW. Pros Cost/Benefit is very good The staff at SalesNOW is very responsive and eager to help Cons It is generic so some things do not relate directly to our business model Review Source RW Ron W. Vice President & General Manager Oil & Energy Used the software for: Less than 6 months ### "The Best Value in CRM Software" October 11, 2016 5.0 Looking for a CRM - customizable experience that you can taylor yourself? You've found it! We searched far and wide for a company and a product to assist us in creating a better customer experience and improving our team's capabilities of working together. We wanted a CRM tool that supported our sales team in running their territory and managing their accounts. We needed a program that allowed inside sales, customer service, and maintenence to work with our sales team and assist with keeping everyone on the same page. If you want a program just to manage your sales pipeline, you're only scratching the surface - but SalesNOW is affordable enough to start at the beginning, and flexible enough for you to build upon to create a robust, dynamic, information sharing experience for both your employees and customers. The time is now - SalesNOW. Pros Flexibility and mobile platform design. Cons N/A Review Source Response from Interchange Solutions October 11, 2016 Thank you Ron for this Review. SalesNOW is honored to work with such a progressive company that has leveraged technology to grow your business by both adding new customers, expanding the share of wallet of each customer and by automating the business processes to better service your customers. Keep up the great work! AS Andy S. Business Development Manager Wholesale Used the software for: 1-2 years ### "Amazing product!" August 21, 2018 5.0 Any issues that came up was resolved within hours. Pros The user interface is much more intuitive than crm’s my company has used in the past. My outside reps love the mobile app. I have real time information on my teams pipelines. The customer service is exceptional and they helped customize the program for my business. Overall you cannot beat this CRM for the money. Cons I honestly can’t say anything negative about this CRM. I wish I found this CRM sooner. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.