--- title: "Veeva CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Veeva CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/129924/Veeva-CRM/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Veeva CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Veeva CRM ## What is Veeva CRM? Online CRM with order management, Chatter collaboration, Concur integration, and mobile support for the life sciences industry. ## What is Veeva CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Veeva CRM?[Manage this product listing](https://www.g2.com/products/veeva-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Veeva CRM 4.5 (18) VS. [4.6 (6,131)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.5 (6,082) Value For Money 4.0 (9) Value For Money 4.3 (4,699) Customer Service 4.2 (9) Customer Service 4.4 (4,491) ## Veeva CRM alternatives [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,490)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Veeva CRM Overview ### Which roles and teams benefit most from Veeva CRM? Veeva CRM is most used by pharmaceutical sales and medical representatives managing healthcare professional interactions, account activity, and field visit planning. Clinical research teams track study-related contacts, while marketing and project leaders coordinate oncology campaigns. Enterprise application leaders, business analysts, and executives oversee CRM configuration, reporting, data quality, and commercial performance. Answer based on 15 reviews Overview ### What company size and specific industries is Veeva CRM built for? Veeva CRM is designed for companies of any size operating in the global life sciences industry, including organizations in pharmaceuticals, biotechnology, and related healthcare sectors. It is built for teams that need cloud-based customer relationship management tailored to regulated life sciences workflows and field engagement. Features and Usability ### What are the key features of Veeva CRM? Veeva CRM offers CRM, contact management, lead management, and interaction tracking for managing customer records and engagement history. It also includes territory management, workflow management, reporting and analytics, an activity dashboard, document storage, and third-party integrations to connect sales processes and supporting content. Integrations ### Which third-party tools and platforms does Veeva CRM integrate with? Veeva CRM connects natively to Salesforce Platform. Getting Started and Support ### What training and onboarding options does Veeva CRM offer? Veeva CRM offers in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover topics for group learning, documentation serves as written reference, and videos provide visual walkthroughs for review. Getting Started and Support ### What customer support options does Veeva CRM offer? Veeva CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support quality is available in the catalog data, so user experience with response times, helpfulness, or common frustrations cannot be assessed from the provided information. ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Veeva CRM includes other functionality that reviewers also consider important, particularly **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, track interactions, and keep account information up to date, helping businesses maintain stronger relationships and support more consistent sales and service work. Contact Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Document Storage Store and organize documents in a centralized system Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Veeva CRM 10 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Document Storage: Store and organize documents in a centralized system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.0 (9) ### Starting price Free trial not available Value for money 4.0 (9) 4.0 Based on 9 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9) 4.2 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 18 reviews Filter by rating Counts reflect reviews available in this feed. 5(13) 4(3) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Responsable d'Analyses Used the software for: 1-3 years ### "Veeva, a SaaS CRM for Pharmaceutical Laboratories" 4.0 June 24, 2015 Veeva is an on-line (SaaS) CRM dedicated for pharmaceutical companies. It is based on Salesforce. So you get most of Salesforce's out-of-the-box capabilities with new fields/forms/workflow. Before choosing this CRM, we looked at the most dynamic tools available on the market, and if possible close to our business. After many tests and analysis of the specifications, we selected Veeva. Working for a Animal Health laboratorie, we had to customize it, as our business is not exactly the same as Human Health. It was a good test to verify how easy to customize Veeva is. As usual, the main thing is to define precisely what you want, but once it's done, Veeva is highly customizable. And quickly. (New) field and/or (new) forms can be on production very quickly (you have a sandbox to play and test), including an high level of security allowing to define what can be done by who, or what is visible or editable, etc. Workflow, specific rules, and triggers are (a bit) more difficult to develop. My advice is to train internally one person as administrator in order to be very reactive when an update (of your needs, sales and marketing teams have so many ideas !) is necessary. About the support, the Veeva support is very good (or I was very lucky) : we got a good local support (France) for the launch, and then the Veeva support (one Veeva guy) was very efficient. But when we moved to a global support, made by one of the "Big 4", it was a nightmare to manage. Where I was disappointed it is about reporting. The reports that you can create are quite limited. Pros I like the easy and fast customization (forms, fields) for an internal Veeva admin (for example) What if very useful too, is the import tool, allowing you to import / update and export data of your database. And of course, as a SaaS, the possibility to access your application and data on any device. I sometimes use my android phone (and somes reps their iphones) to quickly look at what I need (instead of open my laptop, ...) when of course I have a connexion (see below). Cons Offline app... As for many companies, I have reps on the road all week long, and depending where they are, no 3G/4G connexion. And sometimes, no Wifi in hotel. So an offline version is very important and usefull. Currently, only 2 offline versions : one for Windows, but no more maintained, and one for iPad, with an unknown future (and you have to buy iPad for all your fieldforce) ... So a good way to improve this app should be to provide good offline version on various platforms. Reports are to be improved too, as the reporting tools and reporting capabilities are very limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer University intern Used the software for: I used a free trial ### "Veeva CRM Review: Empowering Pharmaceutical Companies for Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2023 I had the chance to use Veeva CRM while interning at the university's pharmaceutical product development and research division. The program has proven to be a priceless tool for growing revenue and maintaining client interactions. Our team's productivity was greatly increased by its industry-specific functionality, such as tracking interactions with healthcare specialists and adhering to regulatory regulations. We were able to discover areas for improvement and acquire insightful information about our sales success thanks to the rich reporting tools. The software's interface with Veeva Vault allowed for simple departmental data sharing and collaboration. Overall, Veeva CRM was extremely important in helping us to empower our team and streamline our sales operations. Pros Veeva CRM provides pharmaceutical companies with a number of benefits. First of all, its pharmaceutical industry-specific features and adaptable workflows especially address the needs of the business, enabling effective management of sales, customer relations, and compliance. The software's powerful analytics and reporting features offer insightful data on sales success, allowing for more targeted decision-making and data-driven decision-making. Veeva CRM's seamless interaction with other Veeva solutions, such Veeva Vault, guarantees efficient data transfer throughout the company. Additionally, the mobile compatibility of the software enables sales people to access crucial data and update records while on the go, boosting productivity and responsiveness. Cons Veeva CRM has many advantages, but there are also certain drawbacks to be aware of. First off, the initial setup and configuration of the software can be difficult and time-consuming, necessitating professional help. The advanced capabilities of the system entail a steep learning curve, according to some users. Although they are a possibility, customization choices may necessitate more development work, which may limit flexibility for some firms. Last but not least, Veeva CRM's implementation and upkeep costs could be prohibitive for smaller pharmaceutical firms with tight resources. However, the expense is frequently justifiable given the software's full capabilities and specialized features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. Mgr. Learning Technologies Used the software for: 3-5 years ### " I currently train our sales force on Veeva CRM, and observe field personnel using this software. " 4.0 December 15, 2017 Pros Veeva CRM Is an extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity. I also appreciate the customer support and involvement by our Veeva solutions consultants. They are extremely invested in our success and work to eliminate barriers and problem areas our users face. Because this is a shared platform, they're not able to fix everything. However, as appropriate, they work really hard to find solutions to our needs. Cons As mentioned earlier, this is a shared platform. So, there are times where we need a solution. However, that solution would negatively impact other Veeva customers and cannot be implemented to our exact specifications. That is why it is so important to have a solution specialist who can help guide, recommend, and advise on the best way is to fix the issue. In some cases, instead of changing the software, we have changed our internal process(es) for the better. In terms of the online version of the software, the user interface is outdated. Both off-line and online interfaces are scheduled for an overhaul and facelift in 2018. This will help improve the user experience and bring a fresher, more modern feel in the way the software presents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director Used the software for: 3-5 years ### "Flexible CRM with Veeva for clinical trials" 5.0 December 21, 2023 Pros \-Integration with various data sources to demonstrate single source of truth -Strong reporting and analytical capabilities for informed decision making Cons Cost is high as compared to competition The tool can be further customized Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer System Analyst Used the software for: 3-5 years ### "CRM for business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 11, 2020 Great software for specific business with lot of features. Pros I like software that follow business and Veeva CRM this is. Every 4 mounts Veeva delivered new features. Cons Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Medical Representative Used the software for: 1-3 years ### "Veeva CRM Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2020 this program is full of the needed data to any sales man who trying to be better in his job Pros veeva keeps my updated by my manually added reports and assisting me with analysis of my daily work Cons sometimes there is a deviation between online and offline version so i have to make a synchronization at least everyday Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO ### "Effective CRM veeva (salesforce) significantly helped PROCARE HEALTH to grow its business in Healthcare!" 5.0 July 26, 2014 As a start-up venture with a lot to prove, we needed an innovative, feature-rich solution that would allow us to deliver the kind of edge our clients demand. Veeva gives us that advantage with a comprehensive suite of applications that provide cutting-edge features using the most relevant devices across all channels. With Veeva iRep, insights from the field are available in real-time so they are immediately actionable. This also gives management access to up-to-date customer information for complete visibility of all customer interactions with reps in the field. It’s a window that gives us the opportunity to improve sales and marketing efforts earlier, and enable our clients to achieve their commercial goals faster. Procare Health provides pharmaceutical companies with outsourced sales support for limited engagements, making it imperative to find an agile CRM that could be easily adapted for each customer’s unique needs. The solution also had to be fast to deploy, allowing Procare to provide its customers a fully functional system right out of the box that would be easily configurable to meet the specific needs of any client quickly. Procare deployed Veeva CRM in just four weeks, dramatically increasing its sales and marketing effectiveness. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prince J. Senior Business Analyst Used the software for: 3-5 years ### "Veeva CRM is very strong, very useful, and very confusing" 5.0 February 8, 2022 Pros Really amazing that you can integrate so many Data Warehouses to Veeva and that Veeva is good in the workspace to have known many especially in the Biotech/Pharma space. Cons There are certain issues loading data and sometimes Veeva will just say that there is a limitation with it. And that's it. No real help beyond that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Global Project Manager - Oncology Marketing Used the software for: Less than 1 year ### "I use it mainly for workflow and distribution of approved documents" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 7, 2018 Pros workflow is clear and it is easy to populate who you want to send the documents to. I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications Cons you can't modify all anchors even though sometimes it's incorrect. some of the references and comments don't translate well into other versions of the same document Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Account Director Used the software for: 1-3 years ### "Good for file reviews with multiple teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 22, 2019 We use Veeva to submit files with tagged references for multiple levels of reviews. I can't say I prefer this over similar programs (eg. Zinc) but it's also not worse. File tagging is tedious and time consuming. Pros Easy to upload and track the status of reviews, remembers files, so can reference them later Cons File tagging is a tedious, very time-consuming process Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129924/Veeva-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Veeva CRM](https://www.capterra.com/compare/129924-152373/Veeva-CRM-vs-HubSpot-CRM)