# Lime CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lime CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/129925/Lime --- # Lime CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lime CRM ## What is Lime CRM? Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. ## What is Lime CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 145 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Starting price €65 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Construction CRM / 2025 - Inside Sales / 2025 - Real Estate CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lime CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.lime-technologies.com/&name=Lime CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lime CRM 4.3 (145) VS. [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price €65 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (145) Ease Of Use 4.0 (963) Value For Money 4.0 (125) Value For Money 4.2 (786) Customer Service 4.5 (137) Customer Service 4.0 (758) ## Lime CRM alternatives [4.7 (463)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,312)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (18,786)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (734)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129925/Lime/alternatives/) ## FAQs about Lime CRM Overview ### What problems does Lime CRM solve? Lime CRM solves scattered customer data, missed follow-ups, and disconnected sales, service, and support workflows by centralizing contacts, communication history, tickets, contracts, tasks, and product information. Sales teams, customer service, front desk staff, fundraisers, and account managers benefit from faster onboarding, easier case tracking, clearer handoffs, and better visibility into customer development. Answer based on 83 reviews Overview ### Which roles and teams benefit most from Lime CRM? Lime CRM is most used by sales teams, account managers, and commercial leaders who need to track pipelines, manage customer relationships, and coordinate follow-ups. Marketing and communications teams use it to organize campaigns and leads, while executives and administrators rely on reporting, visibility, and process oversight across customer-facing operations. Answer based on 145 reviews Overview ### What company size and industries is Lime CRM built for? Lime CRM is intended for medium and large enterprises in Real Estate, Wholesale, B2B Sales, Consultancy, Construction, Membership, Machinery, and Utility, but 86% of reviewers come from small businesses. Reviewer industry concentration is led by Real Estate at 6%, Building Materials at 6%, and Computer Software at 5%. Answer based on 145 reviews Features and Usability ### What are the key features of Lime CRM? Lime CRM includes core CRM features like contact management, lead and opportunity tracking, task reminders, and document management. Differentiating capabilities include customizable fields and templates, API and third-party integrations, agreements and contract tracking, plus support ticket handling and search tools for customer history and communication. Answer based on 58 reviews Integrations ### Which third-party tools and platforms does Lime CRM integrate with? Lime CRM integrates with 10 third-party tools and platforms, including Microsoft Outlook, Gmail, GetAccept, Fortnox, Azure DevOps, Microsoft Power BI, APSIS One, and Visma.net ERP. These cover email, e-signature and quoting, accounting and ERP, analytics, marketing automation, and development workflows. Answer based on 62 reviews Getting Started and Support ### What training and onboarding options does Lime CRM offer? Lime CRM provides in person training, live online sessions, webinars, documentation, and videos. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, documentation gives written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Lime CRM offer, and how do users rate the experience? Lime CRM offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as personal, helpful, and quick to respond, especially during implementation and by phone. Some reviewers mention occasional delays getting immediate help, slower responses at times, and communication gaps around updates. Answer based on 58 reviews Features and Usability ### How customizable is Lime CRM? Lime CRM gives teams a lot of control over fields, layouts, views, and workflows without deep technical work. Small businesses and first-time CRM buyers often like how easy it is to adapt, though some admins want more modern design tools, better template editing, and less reliance on consultants for advanced changes. Answer based on 23 reviews Features and Usability ### Is Lime CRM easy to use? Lime CRM feels easy to learn for everyday users, with clear views, filters, and a web interface that supports routine work. Sales teams and local admins often find navigation straightforward, but the admin side can feel dated, less logical in places, and harder to manage on Mac or during updates. Answer based on 21 reviews ## Who uses Lime CRM? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 114 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 114 reviews Sales & Business Development 40% Sales & Business Development 40% Administrative 14% Marketing 12% IT & Software Development 8% Others 26% Top industries Based on 114 reviews Real Estate 27% Building Materials 21% Computer Software 21% Machinery 17% Other 14% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.2 (79) 89.87% of 79 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Task Management 4.0 (49) 59.18% of 49 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.1 (46) 84.78% of 46 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Database 4.3 (44) 93.18% of 44 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Email Management 4.0 (41) 78.05% of 41 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Sales Pipeline Management 4.0 (37) 91.89% of 37 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lime CRM 86 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system Track all company interactions with current clients Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Send automated marketing emails based on user actions over a predetermined period Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Primarily serving architecture, engineering, and construction industry professionals For realtors, real estate investors, property managers, and other real estate professionals. Caters to sales teams Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Games or game-like elements to track progress and reward accomplishments Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Plan and coordinate all the resources, costs and time needed to execute assignments Generate quotes or estimates for customers Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Ensure that quotes/invoices are correct before sending to customers Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track information, qualifications, and contact details of subcontractors Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track the duration and expiration of warranty as well as any obligations under that warranty Web form that allows users to enter data that is sent and processed for different reasons Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (145) 4.0 Based on 145 reviews ## Pricing Value for money 4.0 (125) Free Trial Basic €65.00 Per User,Per Month Value for money 4.0 (125) 4.0 Based on 125 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[ Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)[ GetAccept](https://www.capterra.com/p/148367/GetAccept/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (137) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (137) 4.5 Based on 137 reviews ## User reviews Overall rating 4.3 Based on 145 reviews Filter by rating 5(48) 4(89) 3(7) 2(1) 1(0) Mentioned topic Sorted by most recent KA Kennet A. Technical Systems Lead Real Estate ### "A system with many possibilities." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 7, 2026 Overall, I appreciate the few limitations that allow us to have a CRM system that encompasses more than just pure customer data. Pros The biggest advantage is the ability to see aggregated data composed from the user's perspective, as well as the automations and smart updates that can be created in the system. Cons The biggest disadvantage is that it is sometimes difficult to understand where each data belongs. The interface sometimes lacks logic for the user. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jessica F. Travel Designer Leisure, Travel & Tourism ### "Lime CRM at work" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 I previously worked in Lime Easy and found it easier to get an overview there compared to Lime CRM. CRM contains a lot of functionality, but there is room for improvement when it comes to gaining a clear overview. Pros It is easy to save both text, documents and email. The reminders help me organize my different tasks. Cons It would be better if the emails that are imported were sorted by their original dates, instead of all being assigned the same date for the day I add them. Switched from [Lime Go](https://www.capterra.com/p/229083/Lime-Go/) We changed from: Lime Easy because it was not updated and we could not keep using this. We had to make the changes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Robert A. Customer Success Manager, Area Sales Manager Biotechnology ### "A flexible CRM with strong support and real partnership" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 27, 2026 Overall a very positive experience. Lime CRM provides a solid foundation for customer‑centric work and process ownership. When combined with good dialogue and support it becomes a strong tool for both daily operations and long‑term structure. Pros Strong flexibility and good support for structured customer workflows. Lime CRM works well for tracking communication, cases, and customer history in one place. I also really appreciate the personal and responsive support, the collaboration with \[sensitive content hidden\] has been excellent, with a pragmatic, solution‑oriented approach and quick feedback. Cons Some workflows require initial setup and internal alignment to fully match real‑life processes. Certain functions are powerful but not always immediately intuitive, which can require guidance or training before teams fully adopt them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marcus E. Product Owner Online Media ### "Easy to use with great support in-house" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2026 Overall good experience. Easy to use on Desktop/Mobile and with modifications it's easy to use on the field as well. Pros Easy to use and easy to modify. Their support is top of the line with rapid response on every topic. Great for sales teams that wants control and easy overview of their tasks. Cons I could wish for more integrations with third party vendors. Some plugins could need some extra love as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cassandra G. Operations manager Real Estate ### "Lime for customer service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 March 23, 2026 Happy and easy to use. Knowledge about the customer in one place, platform for a good overview within the company Pros We use it on daily basis to connect and deal with emails from our customers. Perfect platform to use within the company Cons We only usew it i customerservice and can use it more within our company. Tricky to learn some parts. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Reasons for choosing Lime CRM A better deal and we already had the system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HG Helena G. Administrator Maritime ### "The platform is easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 17, 2026 Very easy to work in the system and the process of creating and updating contacts works really smoothly. Pros The platform is easy to use and it is quick and easy to add new contacts to existing companies. Easily print lists. Cons Right now I don't have any major opinions about anything I dislike, everything works as it should in our daily work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Magnus S. Driftsansvarig IT Education Management ### "Great system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 17, 2026 I think it is a great system that grows with your business, you can built it up like you want it. It will show you figures of the selling process. Pros I like it because it is flexible, you can use it in many different situations to see how business is going Cons ITs nothing bad with that but sometimes you want to include more things that not in usual CRM system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Shayan B. Business Developer Oil & Energy ### "Lime CRM review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 17, 2026 A good system and very adaptable. Good staff who cater to our needs and can adapt CRM to our needs. It is very easy to work with the consultant at Lime and they are very structured and really listen to your needs. Pros Value for money and great team to work with. A Swedish company with roots and a feeling for Swedish customers. Cons Low functionality compared to the solution we have today. It will be a huge step for us to move to the web version and move the server to the cloud. It's a tough job but it has to be done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Daniel A. Supply Chain Manager Utilities ### "Lime - a best in class CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 17, 2026 We are satisfied with both everyday use and more nische tasks and analysis, the BI suite provide excellent reporting functionality Pros Customizability, we use SQL to utomate processes and the database designer covers all our needs to tailor the system to our needs. Cons Some features are needlessly locked and are only accessable through lime personell. Old features and packages are not updated often enough. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Lime CRM Good sales work, local support, we used Lime previously. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sanna R. Administrator Telecommunications ### "User-friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 17, 2026 Pros Lime CRM is very user-friendly. It is easy to learn and understand how to use it. You get a good overview of each customer. Cons The high cost if you want to rebuild of change something you can't do yourself in Lime CRM. The administration tool is not so user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129925/Lime/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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