# Lime CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lime CRM the right CRM solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129925/Lime/reviews --- Lime CRM 4.3 (145) [View alternatives](https://www.capterra.com/p/129925/Lime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lime CRM Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RA Robert A Customer Success Manager, Area Sales ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “Lime CRM provides a solid foundation for customer‑centric work and process ownership. When combined with good dialogue and support it becomes a strong tool for both daily operations and long‑term structure.“ March 27, 2026 KA Kennet A Technical Systems LeadReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “The interface sometimes lacks logic for the user.“ April 7, 2026 RA Robert A Customer Success Manager, Area Sales ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “Lime CRM works well for tracking communication, cases, and customer history in one place.“ March 27, 2026 DA Daniel A Supply Chain ManagerUtilities, 11 - 50 employeesUsed the software for: 1-2 years. “Old features and packages are not updated often enough.“ March 17, 2026 DA Daniel A Supply Chain ManagerUtilities, 11 - 50 employeesUsed the software for: 1-2 years. “We are satisfied with both everyday use and more nische tasks and analysis, the BI suite provide excellent reporting functionality“ March 17, 2026 AL Anna L Marketing ManagerLaw Practice, 201 - 500 employeesUsed the software for: 1-2 years. “One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated.“ March 18, 2025 Marcus E Product OwnerOnline Media, 11 - 50 employeesUsed the software for: 1-2 years. “Great for sales teams that wants control and easy overview of their tasks.“ March 25, 2026 EP Edward P CRM ManagerMedical Devices, 201 - 500 employeesUsed the software for: More than 2 years. “We are currently ”stuck” in the desktop client because the web client did not have the sufficient capabilities at the time.“ March 18, 2025 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Raluca M. Key Account Manager Fund-Raising Used the software for: 2+ years ### "Easy and user-friendly" March 17, 2026 5.0 I have been using Lime for many years now and I am familiar and content with it - both the product per sei and the support. Pros It's easy to use and understand. The support function (by e-mail) is also very efficient and we get help when needed. Cons Sometimes it's hard to extract info/make reports. It takes more time to test and learn it. I would like this function to be easier. Review Source BR Birgit R. Dangerous Goods Safety Advisor Higher Education Used the software for: 2+ years ### "Lime CRM is the No. 1!" March 18, 2025 5.0 Been using it since start and are one of the oldest customers. Thank you for an amazing product. Pros The absolute best is the flexibility and how easy it is to use. Cons The interaction with other programs that often has bugs. And, yes it is a Lime CRM problem. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Upgraded from Kontakt to Lime CRM, wich was a natural step for us to make. Sorry for choosing Notion, it was impossible to move on without chossing anything. Review Source JS Jan S. IT-Ansvarig Non-Profit Organization Management Used the software for: 2+ years ### "IT-Ansvarig/Objektförvaltare" March 18, 2025 3.0 Been user and admin for 15 year. Very good user, good admin but not so much experience about LISA Pros Good support and a lot of flexibility. "Everyhing" is posible Cons Not stabil för the moment. A lot of small problems Review Source JS Jerry S. Product Manager Business Supplies and Equipment Used the software for: 2+ years ### "Lime "Super-user"" March 18, 2025 4.0 Overall very good. It's easy to make small changes in the "LISA" configurator. Pros It's simple to use and have a clean GUI. Cons File handling. Need easier way like Drag & Drop and a Mapp/Folder system. The configurator "LISA" needs to be changed to something more modern. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Reason for choosing Lime CRM It seem to be easier to user. Especially the "Snabbfilter" was appreciated. Review Source HP Hanna P. Marketing coordinator Construction Used the software for: 2+ years ### "Hanna Pergega on Lime CRM" March 26, 2025 4.0 Good dashboard and easy to use, with the template editor as an exeption. Somehow it never works as it should the first time. Pros The customer service team is always quick, to the point and very friendly. Cons High price for smaller business since we have to pay for 10 accounts. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Lime CRM We went from Lime Easy to Lime CRM. It felt like less of project as we were already familiar with your product. Liked your tools for GDPR complience the best. Review Source EB Erika B. Key account manager Machinery Used the software for: 2+ years ### "Lime good Erika " March 18, 2025 4.0 Overall I think it is agood program to work in. Pros I like that I can change so much in the quote make it my own. Cons I don’t like that the Dutch motors are so sensitive. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) To stiff. Very hard to work in. You couldn’t change thing Review Source SB Shayan B. Business Developer Oil & Energy Used the software for: 2+ years ### "Lime CRM review" March 17, 2026 4.0 A good system and very adaptable. Good staff who cater to our needs and can adapt CRM to our needs. It is very easy to work with the consultant at Lime and they are very structured and really listen to your needs. Pros Value for money and great team to work with. A Swedish company with roots and a feeling for Swedish customers. Cons Low functionality compared to the solution we have today. It will be a huge step for us to move to the web version and move the server to the cloud. It's a tough job but it has to be done. Review Source SR Sanna R. Administrator Telecommunications Used the software for: 2+ years ### "User-friendly" March 17, 2026 5.0 Pros Lime CRM is very user-friendly. It is easy to learn and understand how to use it. You get a good overview of each customer. Cons The high cost if you want to rebuild of change something you can't do yourself in Lime CRM. The administration tool is not so user-friendly. Review Source mR magnus R. administrator Real Estate Used the software for: 1-2 years ### "my experience with Lime CRM" March 17, 2026 4.0 nice! x Pros the way you can change it after your preferences. x Cons bugs and chrashes. x Review Source MS Magnus S. Driftsansvarig IT Education Management Used the software for: 2+ years ### "Great system" March 17, 2026 4.0 I think it is a great system that grows with your business, you can built it up like you want it. It will show you figures of the selling process. Pros I like it because it is flexible, you can use it in many different situations to see how business is going Cons ITs nothing bad with that but sometimes you want to include more things that not in usual CRM system Review Source JN Jörgen N. CIO Wholesale Used the software for: 1-2 years ### "Malux thoughts on Lime" September 6, 2023 4.0 LIME is supporting Malux to maintain a high level of internal and external customer service. Helps us save alot of time and not letting any case fall behind. Pros The customizable product, its owned and developed fully by the same people who sold it. Which can make all the diff when it comes to understanding and meet business needs. Cons The lack of a full experience mobile app. The poor integration with Office 365 and calendar synk. The file viewer gui is to elaborate, and missing preview functions for common formats. Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) We needed a new start of CRM and wanted to work with a software that has full ownership and can make changes to the product to fit our needs. Review Source SL Sami L. Sales Group Manager Paper & Forest Products Used the software for: 2+ years ### "Very good value for money" February 4, 2021 5.0 Pros LIME works very well straight out of the box and it's easy to use. Because of this people like it a lot and there is very little if any resistance from the users. Cons At the time of purchase the history data was not available but now that's been fixed too. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM Because of better value for money and superior customer service. Review Source Response from Lime Technologies March 21, 2022 Hi Sami and thank you for reviewing Lime CRM. We are happy to hear that you and your colleagues enjoy working in the system. Best wishes, your friends at Lime AL Anna L. Marketing Manager Law Practice Used the software for: 1-2 years ### "Efficient and customisable CRM Solution" March 18, 2025 4.0 My overall experience with Lime CRM has been positive. Pros I appreciated Lime CRM's user-friendly design, which made navigating the system and managing customer relationships straightforward. Cons One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated. Review Source DL Dan L. Sales manager Building Materials Used the software for: 2+ years ### "Best CRM system" March 20, 2025 4.0 Good! I would recomend it to other users. As I said before; Easy to use Pros The simplicity of the software and easy to use. You can also change most of the layout by yourself Cons A little bit pricy if you want to add other functions than the basics. often you have to pay both initial hours of the Consultant and then also a monthly cost. Review Source EK Emil K. Sales Machinery Used the software for: 2+ years ### "Good program" March 18, 2025 5.0 Fits us wery good now. Easy to change layout for your needs. Pros Flexibility. The program are adopted wery nice Cons Some errors and buggs somtime, but allt good latest period. Review Source ME Martin E. SDM Computer Software Used the software for: 1-2 years ### "Service Delivery Manager" March 18, 2025 4.0 Very easy to change and add new feilds and features to the system. Pros The support is very good and always helpful. Cons The LIME CRM client starts to look little old. If you do changes in the Client the WEB should also be uppdated at the same time. Review Source KL Karin L. Franchise Staffing and Recruiting Used the software for: 1-2 years ### "I like Lime" March 18, 2025 5.0 It is very helpfull in my work to visit customer and follow up and statistic. Pros It´s easy and helps me to have control over my buisness contacts Cons There is no spelling program and sometime I have problems to log in, but the support allways help me! Review Source IW Inger W. Quality, environment, work environment coordinator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good system" March 18, 2025 4.0 Pros The connection with Outlook. That we can just drag and drop our documents. A good system that we are not yet fully using. Cons It's a bit difficult to work in the web client Review Source AH AnnaLena H. Advisor Non-Profit Organization Management Used the software for: 2+ years ### "Lime CRM for managing development projects in different countries" September 8, 2023 4.0 We can get reports of our data in more or less any format we want, at the same time as we have a user friendly system for our staff to work with. Pros Lime offered to build a portal for our member organisations, making it possible for us to cooperate and share information on multiple levels. We were in need of quite a lot of customization. The team at Lime was great to work with. They helped us sort out what is really important, and to break free from old habits in our old system. Cons As a non-profit organisation we have limited funds to keep developing the system. Lime did a really good job building a solution for us, but of course there are things we would like to keep developing. Reason for choosing Lime CRM We found Lime CRM to be more user-friendly, and the option of a bespoke portal for our member organisations was a deciding factor. Review Source Eduard M. Support Engineer Environmental Services Used the software for: 2+ years ### "Take a look" September 6, 2023 4.0 Pros Easy to navigate. Good overview when customized after your needs. Cons The desktop version looks a bit oldfashion, fonts and graphics. Review Source JS Johanna S. Service Coordinator Business Supplies and Equipment Used the software for: 2+ years ### "Review" February 11, 2022 4.0 Easy CRM system that covers our needs for our daily work. The customer support is also great! Pros It's easy to use and easy to find several documents and contacts. Important tool for all in our department (service) to see the complete chain of work due to visible documentation. Cons That there's a limit for the amount of documents you can have in the CRM-system. The limit is 10,000 documents and we have a lot more... which makes it hard to seach under the Document-tab - you can not see a single document, and when you try to search for a document, the complete program breaks down and forces you to close it. I receive a lot of complains because of this. Review Source Response from Lime Technologies March 21, 2022 Thank you for reviewing Lime CRM, Johanna! It's great to hear that so many departments are working together in the system. In order to make your document search easier, the \[quick search\] function is an amazing tool to find what you are looking for. Hope this helps! Best wishes, your friends at Lime CC Christofer C. Sales and Market Support Renewables & Environment Used the software for: 1-2 years ### "CRM Sales" September 11, 2023 4.0 CRM Lime gave us the platform to gather and connect customer information, future prospects, follow-ups and the sales pipe we needed. A good overall experience. Pros Most important is a base for customer information, sales and follow-ups and the connection between them. The best impact is the to-do list as a reminder for follow-ups. Integration with gmail was a must and was solved by great support. The flexibility to add and change fields is of great use. Cons The administration tool could be easier to use. Not always logical and it needs practicing by the user. The integration with gmail had its challenges, solved by great Lime Support. The business structure and peoples different permissions how to use and what to see in CRM Lime had its limits. Reason for choosing Lime CRM We choose Lime CRM from earlier experiences when working in past companies. Review Source Kari H. Senior Project Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "EMS Customer Care and Quotation process help" September 12, 2023 4.0 I am very happy with this important IT-tool. Customers and Quotations are easily handled, followed and created. Lime is also visually good looking. Pros Easy to use, possibility to local installation, integration with current ERP-system and possibility to create quotation process. Cons Hard to think even one feature that I do not like :) Review Source BP Bobby P. CRM-ansvarig Non-Profit Organization Management Used the software for: 2+ years ### "Lime CRM" September 6, 2023 4.0 All customer relations, contacts and sales are in one place. Also good that all of our events and marketing is connected to each other. Pros Lime CRM is a relative easy product to use and navigate in. It's easy to integrate with third part systems. Cons Feels like some tables could run smoother and faster. Review Source JN Jonas N. Business Area Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Satisfied customer" September 6, 2023 5.0 Easy to see what has been done and to get structure regarding offers, agreements and business. Pros Easy to begin/learn to new coworkers. Quick to use in the daily business. Cons Quite expensiv to develop and to gain education frpm Lime. Reason for choosing Lime CRM Our management team agreed to choose Lime. You had a good presentation. The system seemed easy to use and met our requirements. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[Construction CRM](https://www.capterra.com/construction-crm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.