# Lime CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lime CRM the right CRM solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129925/Lime/reviews --- Lime CRM 4.3 (145) [View alternatives](https://www.capterra.com/p/129925/Lime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lime CRM Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RA Robert A Customer Success Manager, Area Sales ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “Lime CRM provides a solid foundation for customer‑centric work and process ownership. When combined with good dialogue and support it becomes a strong tool for both daily operations and long‑term structure.“ March 27, 2026 DA Daniel A Supply Chain ManagerUtilities, 11 - 50 employeesUsed the software for: 1-2 years. “Old features and packages are not updated often enough.“ March 17, 2026 RA Robert A Customer Success Manager, Area Sales ManagerBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “Lime CRM works well for tracking communication, cases, and customer history in one place.“ March 27, 2026 AL Anna L Marketing ManagerLaw Practice, 201 - 500 employeesUsed the software for: 1-2 years. “One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated.“ March 18, 2025 DA Daniel A Supply Chain ManagerUtilities, 11 - 50 employeesUsed the software for: 1-2 years. “We are satisfied with both everyday use and more nische tasks and analysis, the BI suite provide excellent reporting functionality“ March 17, 2026 EP Edward P CRM ManagerMedical Devices, 201 - 500 employeesUsed the software for: More than 2 years. “We are currently ”stuck” in the desktop client because the web client did not have the sufficient capabilities at the time.“ March 18, 2025 Marcus E Product OwnerOnline Media, 11 - 50 employeesUsed the software for: 1-2 years. “Great for sales teams that wants control and easy overview of their tasks.“ March 25, 2026 SR Sanna R AdministratorTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “The administration tool is not so user-friendly.“ March 17, 2026 ## Showing most helpful reviews Showing 1-25 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas T. Head of Media and IT, CDO Sports Used the software for: 2+ years ### "Great system with both CRM and FRM capasity within the same system" February 10, 2021 4.0 We use this system for the Leagues - Eliteserien and OBOS-ligaen as well as all clubs within these leagues. It is a great tool for aggregation all fan activites and touchpoints as well as making the marketing departements more professional. Pros The search function Ability to add tickets through integrations Easy to customize Cons Not all functions from the desktop version is in the webversion yet. Still have to use the desktop client in order to do some stuff. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM Cost, functionality and the fact that they had a lot of already plugins towards the sports segment Review Source Response from Lime Technologies March 21, 2022 Thank you for taking the time to review Lime CRM! If you are missing any functionalities in the web client, don't hesitate to reach out to us to see if we can add them for you. All the best, your friends at Lime JH Jan H. Integrations Architect Real Estate Used the software for: 2+ years ### "Review from Castellum with an IT angle. " March 18, 2025 5.0 Most of all beside the above it is the staff that works at Lime. We have a great cooperation both in the long term and when we need to get more immediate attention. Pros It's scalability, modifiability, API and and the intuitive GUI. Cons IT has become much better but some mail gets stuck when the system will send an announcement back to the customer when they file a request in our work order solution. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Reason for choosing Lime CRM It was the CRM system that fitted us best. We also had Dynamics on prem and Vitec Capifast Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) We had 6 different installations of CRM systems (Dynamics on prem and Vitec Capifast) in our corporation and migrated to one. Review Source MS Magnus S. Driftsansvarig IT Education Management Used the software for: 2+ years ### "Great system" March 17, 2026 4.0 I think it is a great system that grows with your business, you can built it up like you want it. It will show you figures of the selling process. Pros I like it because it is flexible, you can use it in many different situations to see how business is going Cons ITs nothing bad with that but sometimes you want to include more things that not in usual CRM system Review Source JS Jan S. IT-Ansvarig Non-Profit Organization Management Used the software for: 2+ years ### "IT-Ansvarig/Objektförvaltare" March 18, 2025 3.0 Been user and admin for 15 year. Very good user, good admin but not so much experience about LISA Pros Good support and a lot of flexibility. "Everyhing" is posible Cons Not stabil för the moment. A lot of small problems Review Source HG Helena G. Administrator Maritime Used the software for: 1-2 years ### "The platform is easy to use" March 17, 2026 4.0 Very easy to work in the system and the process of creating and updating contacts works really smoothly. Pros The platform is easy to use and it is quick and easy to add new contacts to existing companies. Easily print lists. Cons Right now I don't have any major opinions about anything I dislike, everything works as it should in our daily work. Review Source JA Johan A. marketing assistant, system administrator Newspapers Used the software for: 2+ years ### "Lime improves the administrative flow" March 21, 2025 4.0 I have been using Lime CRM Desktop every workday for 5 years. I am very satisfied with Lime Pros I appreciate the program's user-friendliness, flexibility, and the ability to adapt the modules to the administrative flow of our organization. Cons Writing an order confirmation from a word template takes time. It feels like a bottleneck in my productivity. Reason for choosing Lime CRM The programs we looked at exhibited limitations in the customizations we needed in our administration. Switched from [Lime Go](https://www.capterra.com/p/229083/Lime-Go/) We used Lime Easy. We needed a new and more adaptable system Review Source AR Andreas R. KAM Computer Software Used the software for: 2+ years ### "Review of Lime CRM" March 18, 2025 4.0 The feeling is positive and the possibilities of having one system for most customer information is good to have. Pros The system is verry easy to use and administrate. Cons Some clickable or dragable icons are hidden some times for example when marking a list that should be extracted to Excel. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM Better price and understanding of our situation from the sales person. Review Source BR Birgit R. Dangerous Goods Safety Advisor Higher Education Used the software for: 2+ years ### "Lime CRM is the No. 1!" March 18, 2025 5.0 Been using it since start and are one of the oldest customers. Thank you for an amazing product. Pros The absolute best is the flexibility and how easy it is to use. Cons The interaction with other programs that often has bugs. And, yes it is a Lime CRM problem. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Upgraded from Kontakt to Lime CRM, wich was a natural step for us to make. Sorry for choosing Notion, it was impossible to move on without chossing anything. Review Source JS Jerry S. Product Manager Business Supplies and Equipment Used the software for: 2+ years ### "Lime "Super-user"" March 18, 2025 4.0 Overall very good. It's easy to make small changes in the "LISA" configurator. Pros It's simple to use and have a clean GUI. Cons File handling. Need easier way like Drag & Drop and a Mapp/Folder system. The configurator "LISA" needs to be changed to something more modern. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Reason for choosing Lime CRM It seem to be easier to user. Especially the "Snabbfilter" was appreciated. Review Source HP Hanna P. Marketing coordinator Construction Used the software for: 2+ years ### "Hanna Pergega on Lime CRM" March 26, 2025 4.0 Good dashboard and easy to use, with the template editor as an exeption. Somehow it never works as it should the first time. Pros The customer service team is always quick, to the point and very friendly. Cons High price for smaller business since we have to pay for 10 accounts. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Lime CRM We went from Lime Easy to Lime CRM. It felt like less of project as we were already familiar with your product. Liked your tools for GDPR complience the best. Review Source DL Daniel L. Service Manager Machinery Used the software for: 6-12 months ### "Lime CRM review" September 7, 2023 4.0 The support during the implementation of the CRM was superb. We are waiting for some improvments in the system regarding the add-on functions but overall we have now a functioning CRM system with better overview of ourcomplete business. Pros The best feature with Lime CRM for us was to be able to handle both sales and field service in one program. We have now a machine register which is the link between the Sales department and Service department.Very good overview over our opportunities, work orders, to-does, service agreements, tickets, etc. Cons I don't like the actual functionality of the add-on for Microsoft Outlook. You can only chose to connect oportunities that belongs to the contact in the e-mail, it should be possible to connect to any oportunity in the system. It should be posssible to choose if you want to synchronize the e-mail with the attachements embedded in the e-mail or as separate documents. Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Synchroteam](https://www.capterra.com/p/129634/Synchroteam/) To merge the functions in SuperOffice and Synchroteam in one program. Review Source MR Mattias R. Systemansvarig Insurance Used the software for: 2+ years ### "Easy to adminster" February 4, 2021 4.0 Easy to administer and to use.Filters and views make it possible to see what you are most interested in. A big challenge is to get the user to register relevant data in the system. Pros The access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system. Cons Integrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Lime CRM Lundalogik's configuration process is well defined and indicates a lot of experience of customer adaptations, but also knowledge of Lime as a system and its possibilities. Support and management is also a strong factor where Lundalogik had by far the best offer. Review Source Response from Lime Technologies March 21, 2022 Hi Mattias and thank you for reviewing Lime CRM! It warms our hearts to hear that you find it easy to use and customize. If you struggle with users not registering data as directed, don't hesitate to reach out to us and we can help out with user trainings. Best regards, your friends at Lime SL Sami L. Sales Group Manager Paper & Forest Products Used the software for: 2+ years ### "Very good value for money" February 4, 2021 5.0 Pros LIME works very well straight out of the box and it's easy to use. Because of this people like it a lot and there is very little if any resistance from the users. Cons At the time of purchase the history data was not available but now that's been fixed too. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM Because of better value for money and superior customer service. Review Source Response from Lime Technologies March 21, 2022 Hi Sami and thank you for reviewing Lime CRM. We are happy to hear that you and your colleagues enjoy working in the system. Best wishes, your friends at Lime AL Anna L. Marketing Manager Law Practice Used the software for: 1-2 years ### "Efficient and customisable CRM Solution" March 18, 2025 4.0 My overall experience with Lime CRM has been positive. Pros I appreciated Lime CRM's user-friendly design, which made navigating the system and managing customer relationships straightforward. Cons One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated. Review Source DL Dan L. Sales manager Building Materials Used the software for: 2+ years ### "Best CRM system" March 20, 2025 4.0 Good! I would recomend it to other users. As I said before; Easy to use Pros The simplicity of the software and easy to use. You can also change most of the layout by yourself Cons A little bit pricy if you want to add other functions than the basics. often you have to pay both initial hours of the Consultant and then also a monthly cost. Review Source EK Emil K. Sales Machinery Used the software for: 2+ years ### "Good program" March 18, 2025 5.0 Fits us wery good now. Easy to change layout for your needs. Pros Flexibility. The program are adopted wery nice Cons Some errors and buggs somtime, but allt good latest period. Review Source BR Björn R. salesperson Real Estate Used the software for: 2+ years ### "My review." March 19, 2025 4.0 Very easy to use. Easy to find what you are locking for. Pros Good easy to find info on costomer. Very easy to use. Cons Getaccept ingegration and not to be able to have same persons on multiple cards. Review Source EK Eric K. IT-architect Utilities Used the software for: 2+ years ### "Flexible and extendable solution" March 18, 2025 4.0 Im very satisfied and really looking forward to the new web client. Pros It’s flexibility, extendability and adaptibility regarding the database and fields. It’s nowdays one of our most central systems with lots more than helpdesk data. Cons The desktop client can be quite anoying when magaging data with lots of relations, can get alot of windows. Review Source KS Kaveh S. Head of Business to consumer and Events Sports Used the software for: 2+ years ### "Head of B2C and Events" March 24, 2025 4.0 Fast and flexible CRM that serve our clubs well. Pros That it is flexible and fast. Especially since moving to the web. Cons All the server upgrades and the high consultant rate. Review Source RJ Rebecca J. Projektledare Education Management Used the software for: 2+ years ### "A daily help to make your work more effective" February 10, 2022 5.0 With out CRm I would have spent hours on customer follow up and analysis. I save so much time! Pros That it is easy to use and helps me to reach my goals. If anything goes wrong support is there for you. Cons The segmentations features. When I use set segmentations it works well but it is troublesome to create own segmentations. Review Source Response from Lime Technologies March 21, 2022 Hi Rebecca! Thank you for reviewing Lime CRM. If you need help segmenting, don't hestitate to call our support who are happy to help you out. Best regards, your friends at Lime SB Staffan B. Consultant Manager Information Technology and Services Used the software for: 2+ years ### "Lime CRM as an adaptation" February 4, 2021 4.0 If and when everybody feels comfortable with working in Lime CRM then we can benefit from the system. We will have the transparecy and sharing of information. We can have customer plans that everybody are comitted to. We can have data as a support for decision making. We are not there yet, but I feel that we are getting there. Pros First of all, Lime CRM is easy to use. It is is easy to get started and it is easy to select level of mandatory fields. In our organisation we try to keep the mandatory fields to a minimum in order to make it easy to create items and work in Lime CRM. And the quick search is absoulutely marvellous. Cons It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source Response from Lime Technologies March 21, 2022 Hi Staffan and thank you for the review. Regarding your feedback about our desktop application, we actually have a web client application that is offered in the cloud. Please reach out to your point of contact at Lime to get to know more about the web client and how you can get started with it! Best regards, your friends at Lime MG Marie G. Regional Manager Non-Profit Organization Management Used the software for: 2+ years ### "Ease of use CRM system" February 12, 2021 4.0 I like that the new tab system allows me to find a lot of information about a specific person/company in a easy way. We are mostly using it for keeping track of possible leads and network possibilities we are slowly starting to realise the options for email integrations and what that can help us with. Pros I love that it is easy to use, that you can use it on any device and that it instantly merges with the other information on the plattform. Im looking forward to using the mail integration when we have set that up. Cons Im missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. Such as possibility to export my previous events to a excel document. Review Source Response from Lime Technologies March 21, 2022 Hi Marie and thank you for reviewing Lime CRM! Great to hear that you find it so easy to use and that you have identified new potential areas of use for you and your team. Also, thank you for the feedback about the web client. We are working hard to develop all the functionalities in the web client and hope to have that in place very soon for you. All the best, your friends at Lime CO Camilla O. COO Computer Software Used the software for: 2+ years ### "Flexible and easy to adjust to our changing needs" September 6, 2023 5.0 Control of our customers through all processes, from lead to on- and off boarding and managing the customer throughout the whole process. We manage tickets and document all communication with customers in one place, in Lime. Pros Easy to filter and search. Flexible and easy to adjust to our ever changing needs. We don´t have to build our processes around the system, instead we build the system around our processes. Cons The reporting tool is hard to use and the new import function is not as good as the old one. It is hard to understand and not as flexible as the older version. Review Source BP Bobby P. CRM-ansvarig Non-Profit Organization Management Used the software for: 2+ years ### "Lime CRM" September 6, 2023 4.0 All customer relations, contacts and sales are in one place. Also good that all of our events and marketing is connected to each other. Pros Lime CRM is a relative easy product to use and navigate in. It's easy to integrate with third part systems. Cons Feels like some tables could run smoother and faster. Review Source JN Jonas N. Business Area Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Satisfied customer" September 6, 2023 5.0 Easy to see what has been done and to get structure regarding offers, agreements and business. Pros Easy to begin/learn to new coworkers. Quick to use in the daily business. Cons Quite expensiv to develop and to gain education frpm Lime. Reason for choosing Lime CRM Our management team agreed to choose Lime. You had a good presentation. The system seemed easy to use and met our requirements. 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