# Page 2 | Lime CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Lime CRM the right CRM solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129925/Lime/reviews

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Lime CRM

4.3 (145)

[View alternatives](https://www.capterra.com/p/129925/Lime/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Lime CRM

## Showing most helpful reviews

Showing 26-50 of 145 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RA

Robert A.  
Customer Success Manager, Area Sales Manager  
Biotechnology  
Used the software for: 2+ years

### "A flexible CRM with strong support and real partnership"

March 27, 2026

5.0

Overall a very positive experience. Lime CRM provides a solid foundation for customer‑centric work and process ownership. When combined with good dialogue and support it becomes a strong tool for both daily operations and long‑term structure.

Pros

Strong flexibility and good support for structured customer workflows. Lime CRM works well for tracking communication, cases, and customer history in one place. I also really appreciate the personal and responsive support, the collaboration with \[sensitive content hidden\] has been excellent, with a pragmatic, solution‑oriented approach and quick feedback.

Cons

Some workflows require initial setup and internal alignment to fully match real‑life processes. Certain functions are powerful but not always immediately intuitive, which can require guidance or training before teams fully adopt them.

Review Source

CG

Cassandra G.  
Operations manager  
Real Estate  
Used the software for: 2+ years

### "Lime for customer service"

March 23, 2026

4.0

Happy and easy to use. Knowledge about the customer in one place, platform for a good overview within the company

Pros

We use it on daily basis to connect and deal with emails from our customers. Perfect platform to use within the company

Cons

We only usew it i customerservice and can use it more within our company. Tricky to learn some parts.

Alternatives considered

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)

Reason for choosing Lime CRM

A better deal and we already had the system

Review Source

Jessica F.  
Travel Designer  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Lime CRM at work"

March 30, 2026

4.0

I previously worked in Lime Easy and found it easier to get an overview there compared to Lime CRM. CRM contains a lot of functionality, but there is room for improvement when it comes to gaining a clear overview.

Pros

It is easy to save both text, documents and email. The reminders help me organize my different tasks.

Cons

It would be better if the emails that are imported were sorted by their original dates, instead of all being assigned the same date for the day I add them.

Switched from

[Lime Go](https://www.capterra.com/p/229083/Lime-Go/)

We changed from: Lime Easy because it was not updated and we could not keep using this. We had to make the changes.

Review Source

Marcus E.  
Product Owner  
Online Media  
Used the software for: 1-2 years

### "Easy to use with great support in-house"

March 25, 2026

4.0

Overall good experience. Easy to use on Desktop/Mobile and with modifications it's easy to use on the field as well.

Pros

Easy to use and easy to modify. Their support is top of the line with rapid response on every topic. Great for sales teams that wants control and easy overview of their tasks.

Cons

I could wish for more integrations with third party vendors. Some plugins could need some extra love as well.

Review Source

Raluca M.  
Key Account Manager  
Fund-Raising  
Used the software for: 2+ years

### "Easy and user-friendly"

March 17, 2026

5.0

I have been using Lime for many years now and I am familiar and content with it - both the product per sei and the support.

Pros

It's easy to use and understand. The support function (by e-mail) is also very efficient and we get help when needed.

Cons

Sometimes it's hard to extract info/make reports. It takes more time to test and learn it. I would like this function to be easier.

Review Source

SB

Shayan B.  
Business Developer  
Oil & Energy  
Used the software for: 2+ years

### "Lime CRM review"

March 17, 2026

4.0

A good system and very adaptable. Good staff who cater to our needs and can adapt CRM to our needs. It is very easy to work with the consultant at Lime and they are very structured and really listen to your needs.

Pros

Value for money and great team to work with. A Swedish company with roots and a feeling for Swedish customers.

Cons

Low functionality compared to the solution we have today. It will be a huge step for us to move to the web version and move the server to the cloud. It's a tough job but it has to be done.

Review Source

DA

Daniel A.  
Supply Chain Manager  
Utilities  
Used the software for: 1-2 years

### "Lime - a best in class CRM"

March 17, 2026

4.0

We are satisfied with both everyday use and more nische tasks and analysis, the BI suite provide excellent reporting functionality

Pros

Customizability, we use SQL to utomate processes and the database designer covers all our needs to tailor the system to our needs.

Cons

Some features are needlessly locked and are only accessable through lime personell. Old features and packages are not updated often enough.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Lime CRM

Good sales work, local support, we used Lime previously.

Review Source

SR

Sanna R.  
Administrator  
Telecommunications  
Used the software for: 2+ years

### "User-friendly"

March 17, 2026

5.0

Pros

Lime CRM is very user-friendly. It is easy to learn and understand how to use it. You get a good overview of each customer.

Cons

The high cost if you want to rebuild of change something you can't do yourself in Lime CRM. The administration tool is not so user-friendly.

Review Source

EP

Edward P.  
CRM Manager  
Medical Devices  
Used the software for: 2+ years

### "Safe Life feedback"

March 18, 2025

5.0

In general very good! We have it in 3 different companies/subsidiaries and overall we get out of it what we want

Pros

The flexibility! As an admin I love the fact that I can do specific changes without having to turn to support/consultant

Cons

We are currently ”stuck” in the desktop client because the web client did not have the sufficient capabilities at the time. Now the switch to web is almost to big to do…

Review Source

mR

magnus R.  
administrator  
Real Estate  
Used the software for: 1-2 years

### "my experience with Lime CRM"

March 17, 2026

4.0

nice! x

Pros

the way you can change it after your preferences. x

Cons

bugs and chrashes. x

Review Source

FB

Fredrik B.  
Key account manager  
Computer Software  
Used the software for: 2+ years

### "Bad expirience"

March 18, 2025

2.0

Very bad and compllicated, small boxes, totally outdated, No integrations with any of our systems like Fortnox, Get accept, Lime Go, Financing. We really hate to work in this system.

Pros

Decent Flexibility to create system to need.

Cons

I´ts wery bad layout, looks like its from 1980. Endles with small boxes and fields to fill in. No integration to Get accept for us, very bad over all, cant wait to change it out.

Review Source

LJ

Lars J.  
Quality and Key Account Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Easy to make in your CRM"

March 18, 2025

4.0

Fast, easy to admin and very configurable, makes it your own CRM.

Pros

The flexibility and the many ways you can adjust it to suit you

Cons

Some visual restrains, more possibilities regarding card layout would do great to the product. The are room for improvements when it comes to the visuals and controls. Could get more modern in that sense.

Review Source

MS

Magnus S.  
Driftsansvarig IT  
Education Management  
Used the software for: 2+ years

### "Great system"

March 17, 2026

4.0

I think it is a great system that grows with your business, you can built it up like you want it. It will show you figures of the selling process.

Pros

I like it because it is flexible, you can use it in many different situations to see how business is going

Cons

ITs nothing bad with that but sometimes you want to include more things that not in usual CRM system

Review Source

JT

Jan T.  
Salesperson  
Consumer Services  
Used the software for: 2+ years

### "Happy user."

March 27, 2025

5.0

Use it for meny years and if i got problem, always get fast help.

Pros

Easy to use, easy to send to customers, nice customers can direct ask a question.

Cons

Nothing realy but see what i have sold this year totaly.

Review Source

MB

Marianne B.  
Coordinator  
Glass, Ceramics & Concrete  
Used the software for: 1-2 years

### "A good CRM for beginners and experienced users."

March 18, 2025

4.0

It's an easy program and it's developing.

Pros

It's very easy to start working with it, new users can easy start working fast.

Cons

That you cant send e-mails directly from the Customercard and it will be filed in the program with the other documents so you can go back and see what's been discussed.

Switched from

[Limelight](https://www.capterra.com/p/165603/Limelight/)

No more updates so we were forced to switch.

Review Source

AF

Alexander F.  
Sales Manager  
Machinery  
Used the software for: 2+ years

### "Lime CRM several years now"

March 19, 2025

5.0

Good support, nice contact persons and a modern business approach.

Pros

The ability to have it costomized for our needs.

Cons

I dislike that the price regulation is based on a index that measures B2C activities.

Alternatives considered

[SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/)

Reason for choosing Lime CRM

Ease of use and better costumer experience.

Review Source

AL

Anna L.  
Marketing Manager  
Law Practice  
Used the software for: 1-2 years

### "Efficient and customisable CRM Solution"

March 18, 2025

4.0

My overall experience with Lime CRM has been positive.

Pros

I appreciated Lime CRM's user-friendly design, which made navigating the system and managing customer relationships straightforward.

Cons

One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated.

Review Source

AH

Annakarin H.  
Bid  
Building Materials  
Used the software for: 1-2 years

### "Limechechakh"

March 26, 2025

4.0

Satisfied, Easley overview, easy to track back.

Pros

We easier kept track and order of our inquirers.

Cons

The admin part to add fields etc is diffecult. Email function to be better.

Alternatives considered

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Reason for choosing Lime CRM

Users located in several places in Scandinavia

Review Source

JÖ

Jens Ö.  
Partner and Sales Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Lime makes our moves easy"

March 18, 2025

4.0

Lime is essential to our company and we would not be able to do our work without it.

Pros

It is fast considering the vast numbers of files we have in Lime. The ability to add and change fields ourselves. Overall a pleasant envoirement to work in. Your can add emails easily to the different files in Lime.

Cons

Can only show 10 000 files in the index.

Review Source

JR

Jarl R.  
CEO  
Staffing and Recruiting  
Used the software for: 2+ years

### "CEO Seniorstyrken"

March 18, 2025

5.0

Great costummer service, very very high client focus.

Pros

Fast, simple CRM and able to connect API. Work in sverall markets, easy to adjust and make it your own.

Cons

They dont have an ap, as it use web browser. So it is a bit hard to work on a samrt phone.

Review Source

DL

Dan L.  
Sales manager  
Building Materials  
Used the software for: 2+ years

### "Best CRM system"

March 20, 2025

4.0

Good! I would recomend it to other users. As I said before; Easy to use

Pros

The simplicity of the software and easy to use. You can also change most of the layout by yourself

Cons

A little bit pricy if you want to add other functions than the basics. often you have to pay both initial hours of the Consultant and then also a monthly cost.

Review Source

EK

Emil K.  
Sales  
Machinery  
Used the software for: 2+ years

### "Good program"

March 18, 2025

5.0

Fits us wery good now. Easy to change layout for your needs.

Pros

Flexibility. The program are adopted wery nice

Cons

Some errors and buggs somtime, but allt good latest period.

Review Source

FZ

Fredrik Z.  
Sales manager  
Real Estate  
Used the software for: 2+ years

### "Sales manager"

March 18, 2025

5.0

Have been user for about five years and help med every day in my daily work

Pros

The easy way to use the system and flexibility between computer and phone

Cons

Maybe to collect all the mails and have tem on ten same place in the system

Review Source

BR

Björn R.  
salesperson  
Real Estate  
Used the software for: 2+ years

### "My review."

March 19, 2025

4.0

Very easy to use. Easy to find what you are locking for.

Pros

Good easy to find info on costomer. Very easy to use.

Cons

Getaccept ingegration and not to be able to have same persons on multiple cards.

Review Source

EK

Eric K.  
IT-architect  
Utilities  
Used the software for: 2+ years

### "Flexible and extendable solution"

March 18, 2025

4.0

Im very satisfied and really looking forward to the new web client.

Pros

It’s flexibility, extendability and adaptibility regarding the database and fields. It’s nowdays one of our most central systems with lots more than helpdesk data.

Cons

The desktop client can be quite anoying when magaging data with lots of relations, can get alot of windows.

Review Source

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