# Page 3 | Lime CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Lime CRM the right CRM solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129925/Lime/reviews

---

Lime CRM

4.3 (145)

[View alternatives](https://www.capterra.com/p/129925/Lime/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of Lime CRM

## Showing most helpful reviews

Showing 51-75 of 145 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AN

Andreas N.  
Head of Commercial  
Textiles  
Used the software for: 1-2 years

### "Happy Lime CRM user"

March 18, 2025

4.0

Very positive. Great openness from the Lime team to tailor made specific solutions for us. Have turned out to be very useful

Pros

Very accessible. Easy to use. Great tool to have on exhibitions

Cons

Missing the function to go back to previous window on the mobile. Sometimes lagging, need to pay attention when typing phone numbers etc. Easy to miss a digit.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Lime CRM

Implementation by the supplier. Open to tailor made solutions

Review Source

JF

Jonas F.  
Aftermarket manager  
Building Materials  
Used the software for: 6-12 months

### "Modern and Logic!"

March 18, 2025

4.0

Gives us an easy access and overview of the customers, contacts and projects.

Pros

Modern and logic program! Gives a good overview and easy to search.

Cons

Opens sometimes more windows than older version.

Switched from

[Lime Go](https://www.capterra.com/p/229083/Lime-Go/)

Software where going obsolite and needed to be replaced.

Review Source

HG

Helena G.  
Administrator  
Maritime  
Used the software for: 1-2 years

### "The platform is easy to use"

March 17, 2026

4.0

Very easy to work in the system and the process of creating and updating contacts works really smoothly.

Pros

The platform is easy to use and it is quick and easy to add new contacts to existing companies. Easily print lists.

Cons

Right now I don't have any major opinions about anything I dislike, everything works as it should in our daily work.

Review Source

fM

fredrik M.  
Sales Manager  
Industrial Automation  
Used the software for: 1-2 years

### "Sales Manager"

March 18, 2025

3.0

It´s a easy system to use and to do changes in.

Pros

Flexibilitet and easy to add you own fields.

Cons

Making rapport out from Lime is not so good

Review Source

MJ

Mats J.  
VD  
Building Materials  
Used the software for: 2+ years

### "Benders Sverige AB"

March 18, 2025

4.0

very good. easy navigating good service when needed

Pros

fast search and precise. reliable and easy to intergrate.

Cons

the price is on the high end. maybe shooting to high development?

Review Source

KS

Kaveh S.  
Head of Business to consumer and Events  
Sports  
Used the software for: 2+ years

### "Head of B2C and Events"

March 24, 2025

4.0

Fast and flexible CRM that serve our clubs well.

Pros

That it is flexible and fast. Especially since moving to the web.

Cons

All the server upgrades and the high consultant rate.

Review Source

DL

Daniel L.  
Service Manager  
Machinery  
Used the software for: 6-12 months

### "Lime CRM review"

September 7, 2023

4.0

The support during the implementation of the CRM was superb. We are waiting for some improvments in the system regarding the add-on functions but overall we have now a functioning CRM system with better overview of ourcomplete business.

Pros

The best feature with Lime CRM for us was to be able to handle both sales and field service in one program. We have now a machine register which is the link between the Sales department and Service department.Very good overview over our opportunities, work orders, to-does, service agreements, tickets, etc.

Cons

I don't like the actual functionality of the add-on for Microsoft Outlook. You can only chose to connect oportunities that belongs to the contact in the e-mail, it should be possible to connect to any oportunity in the system. It should be posssible to choose if you want to synchronize the e-mail with the attachements embedded in the e-mail or as separate documents.

Switched from

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Synchroteam](https://www.capterra.com/p/129634/Synchroteam/)

To merge the functions in SuperOffice and Synchroteam in one program.

Review Source

CB

Carl B.  
Consultant manager  
Information Technology and Services  
Used the software for: 2+ years

### "Lime CRM review"

September 6, 2023

4.0

Good. however it needs a bit of customisation, which I can´t do easyly enough on my own and need Lime employees for this.

Pros

Great to get easy access to all communication between clients. Like that i can calibrate infotiles as reminders for when example. fram agreements needs to be renegotiated or upcomming orders are ending.

Cons

It´s a bit of a hassle to use the desktop version sometimes and that tit doesnt work for mac users.That I need to reconfigure everything from the Desktop version to fit the Web version. Automatic flows etc.

Alternatives considered

[Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Switched from

[Lime Go](https://www.capterra.com/p/229083/Lime-Go/)

Needed a more compherensive product for customer assignements, orders, Employees our consultants, etc.Now however the Lime Go client seems almost better in some aspects (over view of businesprocess etc) than Lime CRM client web version. Shoulöd we switch back?!

Review Source

RJ

Rebecca J.  
Projektledare  
Education Management  
Used the software for: 2+ years

### "A daily help to make your work more effective"

February 10, 2022

5.0

With out CRm I would have spent hours on customer follow up and analysis. I save so much time!

Pros

That it is easy to use and helps me to reach my goals. If anything goes wrong support is there for you.

Cons

The segmentations features. When I use set segmentations it works well but it is troublesome to create own segmentations.

Review Source

Response from Lime Technologies

March 21, 2022

Hi Rebecca! Thank you for reviewing Lime CRM. If you need help segmenting, don't hestitate to call our support who are happy to help you out. Best regards, your friends at Lime

SL

Sara L.  
Product Manager  
Financial Services  
Used the software for: 1-2 years

### "Lime - Dicom Expense"

February 9, 2021

4.0

This has helped us keep track of our prospects and customer in a way better way than previous solutions with excel sheets etc. Now we have one installed process which could be better on our end, but as CRM's go, we have everything we need with Lime.

Pros

Easy to use, integration was a bit tricky since we had a lot of customization done, but always satisfied with our salesperson, \[SENSITIVE CONTENT HIDDEN\]. I like the way it is configured and that the functionality is wide, a lot of tiles and you can configure it with personalized filters.

Cons

There could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Ideally, it would also be a full on cloud solution with the same functionalities as the on prem, but they are getting there.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Lime CRM

The trust we felt with \[SENSITIVE CONTENT HIDDEN\] as our salesperson, really sealed the deal.

Review Source

Response from Lime Technologies

September 17, 2021

Hi Sara! Thank you for the feedback. And just to keep you updated about our cloud functionalities, we have worked hard the last 6 months to develop our cloud solution to a product that is compatible with all the important functionalities that we already offer in our on-prem solution. The only functionalities not supported by cloud are the add-ons that we are replacing with new add-ons which will be available in cloud. We hope that this will be helpful for you in using Lime CRM onwards!

MR

Mattias R.  
Systemansvarig  
Insurance  
Used the software for: 2+ years

### "Easy to adminster"

February 4, 2021

4.0

Easy to administer and to use.Filters and views make it possible to see what you are most interested in. A big challenge is to get the user to register relevant data in the system.

Pros

The access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system.

Cons

Integrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing Lime CRM

Lundalogik's configuration process is well defined and indicates a lot of experience of customer adaptations, but also knowledge of Lime as a system and its possibilities. Support and management is also a strong factor where Lundalogik had by far the best offer.

Review Source

Response from Lime Technologies

March 21, 2022

Hi Mattias and thank you for reviewing Lime CRM! It warms our hearts to hear that you find it easy to use and customize. If you struggle with users not registering data as directed, don't hesitate to reach out to us and we can help out with user trainings. Best regards, your friends at Lime

JJ

Jenny J.  
Distriktsansvarig  
Performing Arts  
Used the software for: 2+ years

### "Jennys review"

September 6, 2023

5.0

Easy to update our customers business and history etc. Easy to access while on the goNice staff at the support. (Although we have changed customer client three times in a year)Things to improve:Easier and more customerfriendly updating of for example Info tilesUpdates about latest updates are not communicated to the clients in the best way.

Pros

Ease of use while on the go salesThe "To do list"

Cons

That it has three different softwares for me as an admin to update at : Admin, LISA and Client is too much and LISA doesn't work on my new computor with latest Windows.

Reason for choosing Lime CRM

The easy layout and customerfriendly way to check on your customers. The API solutions with our databases.

Review Source

Eduard M.  
Support Engineer  
Environmental Services  
Used the software for: 2+ years

### "Take a look"

September 6, 2023

4.0

Pros

Easy to navigate. Good overview when customized after your needs.

Cons

The desktop version looks a bit oldfashion, fonts and graphics.

Review Source

SB

Staffan B.  
Consultant Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Lime CRM as an adaptation"

February 4, 2021

4.0

If and when everybody feels comfortable with working in Lime CRM then we can benefit from the system. We will have the transparecy and sharing of information. We can have customer plans that everybody are comitted to. We can have data as a support for decision making. We are not there yet, but I feel that we are getting there.

Pros

First of all, Lime CRM is easy to use. It is is easy to get started and it is easy to select level of mandatory fields. In our organisation we try to keep the mandatory fields to a minimum in order to make it easy to create items and work in Lime CRM. And the quick search is absoulutely marvellous.

Cons

It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud.

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Review Source

Response from Lime Technologies

March 21, 2022

Hi Staffan and thank you for the review. Regarding your feedback about our desktop application, we actually have a web client application that is offered in the cloud. Please reach out to your point of contact at Lime to get to know more about the web client and how you can get started with it! Best regards, your friends at Lime

JS

Johanna S.  
Service Coordinator  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Review"

February 11, 2022

4.0

Easy CRM system that covers our needs for our daily work. The customer support is also great!

Pros

It's easy to use and easy to find several documents and contacts. Important tool for all in our department (service) to see the complete chain of work due to visible documentation.

Cons

That there's a limit for the amount of documents you can have in the CRM-system. The limit is 10,000 documents and we have a lot more... which makes it hard to seach under the Document-tab - you can not see a single document, and when you try to search for a document, the complete program breaks down and forces you to close it. I receive a lot of complains because of this.

Review Source

Response from Lime Technologies

March 21, 2022

Thank you for reviewing Lime CRM, Johanna! It's great to hear that so many departments are working together in the system. In order to make your document search easier, the \[quick search\] function is an amazing tool to find what you are looking for. Hope this helps! Best wishes, your friends at Lime

MG

Marie G.  
Regional Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Ease of use CRM system"

February 12, 2021

4.0

I like that the new tab system allows me to find a lot of information about a specific person/company in a easy way. We are mostly using it for keeping track of possible leads and network possibilities we are slowly starting to realise the options for email integrations and what that can help us with.

Pros

I love that it is easy to use, that you can use it on any device and that it instantly merges with the other information on the plattform. Im looking forward to using the mail integration when we have set that up.

Cons

Im missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. Such as possibility to export my previous events to a excel document.

Review Source

Response from Lime Technologies

March 21, 2022

Hi Marie and thank you for reviewing Lime CRM! Great to hear that you find it so easy to use and that you have identified new potential areas of use for you and your team. Also, thank you for the feedback about the web client. We are working hard to develop all the functionalities in the web client and hope to have that in place very soon for you. All the best, your friends at Lime

CC

Christofer C.  
Sales and Market Support  
Renewables & Environment  
Used the software for: 1-2 years

### "CRM Sales"

September 11, 2023

4.0

CRM Lime gave us the platform to gather and connect customer information, future prospects, follow-ups and the sales pipe we needed. A good overall experience.

Pros

Most important is a base for customer information, sales and follow-ups and the connection between them. The best impact is the to-do list as a reminder for follow-ups. Integration with gmail was a must and was solved by great support. The flexibility to add and change fields is of great use.

Cons

The administration tool could be easier to use. Not always logical and it needs practicing by the user. The integration with gmail had its challenges, solved by great Lime Support. The business structure and peoples different permissions how to use and what to see in CRM Lime had its limits.

Reason for choosing Lime CRM

We choose Lime CRM from earlier experiences when working in past companies.

Review Source

CO

Camilla O.  
COO  
Computer Software  
Used the software for: 2+ years

### "Flexible and easy to adjust to our changing needs"

September 6, 2023

5.0

Control of our customers through all processes, from lead to on- and off boarding and managing the customer throughout the whole process. We manage tickets and document all communication with customers in one place, in Lime.

Pros

Easy to filter and search. Flexible and easy to adjust to our ever changing needs. We don´t have to build our processes around the system, instead we build the system around our processes.

Cons

The reporting tool is hard to use and the new import function is not as good as the old one. It is hard to understand and not as flexible as the older version.

Review Source

Kari H.  
Senior Project Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "EMS Customer Care and Quotation process help"

September 12, 2023

4.0

I am very happy with this important IT-tool. Customers and Quotations are easily handled, followed and created. Lime is also visually good looking.

Pros

Easy to use, possibility to local installation, integration with current ERP-system and possibility to create quotation process.

Cons

Hard to think even one feature that I do not like :)

Review Source

BP

Benjami P.  
CEO  
Building Materials  
Used the software for: 2+ years

### "Experiences"

September 12, 2023

5.0

We are very happy for Lime

Pros

The only way to keep customer database in control. Easy to follow leads

Cons

Reports, we dont use at all. Maybe in the future

Reason for choosing Lime CRM

we used lime in the past

Review Source

BP

Bobby P.  
CRM-ansvarig  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Lime CRM"

September 6, 2023

4.0

All customer relations, contacts and sales are in one place. Also good that all of our events and marketing is connected to each other.

Pros

Lime CRM is a relative easy product to use and navigate in. It's easy to integrate with third part systems.

Cons

Feels like some tables could run smoother and faster.

Review Source

TB

Toralfa B.  
Inside sales  
Medical Devices  
Used the software for: 2+ years

### "Lime CRM"

February 4, 2021

5.0

We use Lime in many different ways in the company. But it gives us a complete picture of our products, customers, support and agreements since they all connect to each other. A good platform!

Pros

Lime is easy to use and very useful in making selections from the different tabs. Its great how all the different tabs (business areas) integrate with each other. Its easy to add functions/fields as a administrator.

Cons

The online version is not easy to access on the smartphones. Better if it was an app to download instead.

Reason for choosing Lime CRM

We got great information from the Lime sales person and they were willing to help with the implementation. It was necessary for us to be able to form the system after our business and Lime allows that.

Switched from

[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)

We needed a better CRM system.

Review Source

Response from Lime Technologies

March 21, 2022

Thank you for the review, Toralfa! We appreciate your feedback about our mobile web client. We are making constant improvements to make it even more user-friendly. We hope you appreciate the changes we have made the past year! All the best, your friends at Lime

SL

Sami L.  
Sales Group Manager  
Paper & Forest Products  
Used the software for: 2+ years

### "Very good value for money"

February 4, 2021

5.0

Pros

LIME works very well straight out of the box and it's easy to use. Because of this people like it a lot and there is very little if any resistance from the users.

Cons

At the time of purchase the history data was not available but now that's been fixed too.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Lime CRM

Because of better value for money and superior customer service.

Review Source

Response from Lime Technologies

March 21, 2022

Hi Sami and thank you for reviewing Lime CRM. We are happy to hear that you and your colleagues enjoy working in the system. Best wishes, your friends at Lime

DL

Daniel L.  
CEO  
E-Learning  
Used the software for: 2+ years

### "Safe@Work"

September 6, 2023

4.0

I think the system is capable of a lot more than what we use it for.

Pros

Your great support. It is also user friendly and easy to use

Cons

Nothing in particular. If i have to say something it might be that some integrations only are available in the webb version

Review Source

JN

Jonas N.  
Business Area Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Satisfied customer"

September 6, 2023

5.0

Easy to see what has been done and to get structure regarding offers, agreements and business.

Pros

Easy to begin/learn to new coworkers. Quick to use in the daily business.

Cons

Quite expensiv to develop and to gain education frpm Lime.

Reason for choosing Lime CRM

Our management team agreed to choose Lime. You had a good presentation. The system seemed easy to use and met our requirements.

Review Source

Similar Products

Featured