# Page 3 | Lime CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lime CRM the right CRM solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129925/Lime/reviews --- Lime CRM 4.3 (145) [View alternatives](https://www.capterra.com/p/129925/Lime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Lime CRM ## Showing most helpful reviews Showing 51-75 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Andreas N. Head of Commercial Textiles Used the software for: 1-2 years ### "Happy Lime CRM user" March 18, 2025 4.0 Very positive. Great openness from the Lime team to tailor made specific solutions for us. Have turned out to be very useful Pros Very accessible. Easy to use. Great tool to have on exhibitions Cons Missing the function to go back to previous window on the mobile. Sometimes lagging, need to pay attention when typing phone numbers etc. Easy to miss a digit. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Lime CRM Implementation by the supplier. Open to tailor made solutions Review Source JF Jonas F. Aftermarket manager Building Materials Used the software for: 6-12 months ### "Modern and Logic!" March 18, 2025 4.0 Gives us an easy access and overview of the customers, contacts and projects. Pros Modern and logic program! Gives a good overview and easy to search. Cons Opens sometimes more windows than older version. Switched from [Lime Go](https://www.capterra.com/p/229083/Lime-Go/) Software where going obsolite and needed to be replaced. Review Source KS Kaveh S. Head of Business to consumer and Events Sports Used the software for: 2+ years ### "Head of B2C and Events" March 24, 2025 4.0 Fast and flexible CRM that serve our clubs well. Pros That it is flexible and fast. Especially since moving to the web. Cons All the server upgrades and the high consultant rate. Review Source fM fredrik M. Sales Manager Industrial Automation Used the software for: 1-2 years ### "Sales Manager" March 18, 2025 3.0 It´s a easy system to use and to do changes in. Pros Flexibilitet and easy to add you own fields. Cons Making rapport out from Lime is not so good Review Source MJ Mats J. VD Building Materials Used the software for: 2+ years ### "Benders Sverige AB" March 18, 2025 4.0 very good. easy navigating good service when needed Pros fast search and precise. reliable and easy to intergrate. Cons the price is on the high end. maybe shooting to high development? Review Source DL Daniel L. Service Manager Machinery Used the software for: 6-12 months ### "Lime CRM review" September 7, 2023 4.0 The support during the implementation of the CRM was superb. We are waiting for some improvments in the system regarding the add-on functions but overall we have now a functioning CRM system with better overview of ourcomplete business. Pros The best feature with Lime CRM for us was to be able to handle both sales and field service in one program. We have now a machine register which is the link between the Sales department and Service department.Very good overview over our opportunities, work orders, to-does, service agreements, tickets, etc. Cons I don't like the actual functionality of the add-on for Microsoft Outlook. You can only chose to connect oportunities that belongs to the contact in the e-mail, it should be possible to connect to any oportunity in the system. It should be posssible to choose if you want to synchronize the e-mail with the attachements embedded in the e-mail or as separate documents. Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Synchroteam](https://www.capterra.com/p/129634/Synchroteam/) To merge the functions in SuperOffice and Synchroteam in one program. Review Source CB Carl B. Consultant manager Information Technology and Services Used the software for: 2+ years ### "Lime CRM review" September 6, 2023 4.0 Good. however it needs a bit of customisation, which I can´t do easyly enough on my own and need Lime employees for this. Pros Great to get easy access to all communication between clients. Like that i can calibrate infotiles as reminders for when example. fram agreements needs to be renegotiated or upcomming orders are ending. Cons It´s a bit of a hassle to use the desktop version sometimes and that tit doesnt work for mac users.That I need to reconfigure everything from the Desktop version to fit the Web version. Automatic flows etc. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Lime Go](https://www.capterra.com/p/229083/Lime-Go/) Needed a more compherensive product for customer assignements, orders, Employees our consultants, etc.Now however the Lime Go client seems almost better in some aspects (over view of businesprocess etc) than Lime CRM client web version. Shoulöd we switch back?! Review Source RJ Rebecca J. Projektledare Education Management Used the software for: 2+ years ### "A daily help to make your work more effective" February 10, 2022 5.0 With out CRm I would have spent hours on customer follow up and analysis. I save so much time! Pros That it is easy to use and helps me to reach my goals. If anything goes wrong support is there for you. Cons The segmentations features. When I use set segmentations it works well but it is troublesome to create own segmentations. Review Source Response from Lime Technologies March 21, 2022 Hi Rebecca! Thank you for reviewing Lime CRM. If you need help segmenting, don't hestitate to call our support who are happy to help you out. Best regards, your friends at Lime Thomas T. Head of Media and IT, CDO Sports Used the software for: 2+ years ### "Great system with both CRM and FRM capasity within the same system" February 10, 2021 4.0 We use this system for the Leagues - Eliteserien and OBOS-ligaen as well as all clubs within these leagues. It is a great tool for aggregation all fan activites and touchpoints as well as making the marketing departements more professional. Pros The search function Ability to add tickets through integrations Easy to customize Cons Not all functions from the desktop version is in the webversion yet. Still have to use the desktop client in order to do some stuff. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM Cost, functionality and the fact that they had a lot of already plugins towards the sports segment Review Source Response from Lime Technologies March 21, 2022 Thank you for taking the time to review Lime CRM! If you are missing any functionalities in the web client, don't hesitate to reach out to us to see if we can add them for you. All the best, your friends at Lime SL Sara L. Product Manager Financial Services Used the software for: 1-2 years ### "Lime - Dicom Expense" February 9, 2021 4.0 This has helped us keep track of our prospects and customer in a way better way than previous solutions with excel sheets etc. Now we have one installed process which could be better on our end, but as CRM's go, we have everything we need with Lime. Pros Easy to use, integration was a bit tricky since we had a lot of customization done, but always satisfied with our salesperson, \[SENSITIVE CONTENT HIDDEN\]. I like the way it is configured and that the functionality is wide, a lot of tiles and you can configure it with personalized filters. Cons There could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Ideally, it would also be a full on cloud solution with the same functionalities as the on prem, but they are getting there. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM The trust we felt with \[SENSITIVE CONTENT HIDDEN\] as our salesperson, really sealed the deal. Review Source Response from Lime Technologies September 17, 2021 Hi Sara! Thank you for the feedback. And just to keep you updated about our cloud functionalities, we have worked hard the last 6 months to develop our cloud solution to a product that is compatible with all the important functionalities that we already offer in our on-prem solution. The only functionalities not supported by cloud are the add-ons that we are replacing with new add-ons which will be available in cloud. We hope that this will be helpful for you in using Lime CRM onwards! MR Mattias R. Systemansvarig Insurance Used the software for: 2+ years ### "Easy to adminster" February 4, 2021 4.0 Easy to administer and to use.Filters and views make it possible to see what you are most interested in. A big challenge is to get the user to register relevant data in the system. Pros The access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system. Cons Integrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Lime CRM Lundalogik's configuration process is well defined and indicates a lot of experience of customer adaptations, but also knowledge of Lime as a system and its possibilities. Support and management is also a strong factor where Lundalogik had by far the best offer. Review Source Response from Lime Technologies March 21, 2022 Hi Mattias and thank you for reviewing Lime CRM! It warms our hearts to hear that you find it easy to use and customize. If you struggle with users not registering data as directed, don't hesitate to reach out to us and we can help out with user trainings. Best regards, your friends at Lime JJ Jenny J. Distriktsansvarig Performing Arts Used the software for: 2+ years ### "Jennys review" September 6, 2023 5.0 Easy to update our customers business and history etc. Easy to access while on the goNice staff at the support. (Although we have changed customer client three times in a year)Things to improve:Easier and more customerfriendly updating of for example Info tilesUpdates about latest updates are not communicated to the clients in the best way. Pros Ease of use while on the go salesThe "To do list" Cons That it has three different softwares for me as an admin to update at : Admin, LISA and Client is too much and LISA doesn't work on my new computor with latest Windows. Reason for choosing Lime CRM The easy layout and customerfriendly way to check on your customers. The API solutions with our databases. Review Source JH Jan H. CEO Medical Devices Used the software for: 6-12 months ### "Review from Key2Compliance" September 6, 2023 4.0 We can in a more professional way cooperate in the sales and marketing team. We can in a way better way follow leads and work with resources. Our communication is way more professional than before. Pros The graphic design, the easiness of use and the service level from the Lime team. For us Lime has meant a lot both in contract management but most importantly we can in a very good way expand our sales and marketing team. Cons I would like to see better connections between Lime CRM and Bisnode or similar systems to import information more easily. Review Source SB Staffan B. Consultant Manager Information Technology and Services Used the software for: 2+ years ### "Lime CRM as an adaptation" February 4, 2021 4.0 If and when everybody feels comfortable with working in Lime CRM then we can benefit from the system. We will have the transparecy and sharing of information. We can have customer plans that everybody are comitted to. We can have data as a support for decision making. We are not there yet, but I feel that we are getting there. Pros First of all, Lime CRM is easy to use. It is is easy to get started and it is easy to select level of mandatory fields. In our organisation we try to keep the mandatory fields to a minimum in order to make it easy to create items and work in Lime CRM. And the quick search is absoulutely marvellous. Cons It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source Response from Lime Technologies March 21, 2022 Hi Staffan and thank you for the review. Regarding your feedback about our desktop application, we actually have a web client application that is offered in the cloud. Please reach out to your point of contact at Lime to get to know more about the web client and how you can get started with it! Best regards, your friends at Lime GJ Gunnar J. Key Account Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Lime review - feedback" September 6, 2023 4.0 Have used it for sveveral years and find it good for my daily work Pros Really like the todos,,. Cons Sometimes updates are release which not always seems to have been tested thorouglly Review Source MG Marie G. Regional Manager Non-Profit Organization Management Used the software for: 2+ years ### "Ease of use CRM system" February 12, 2021 4.0 I like that the new tab system allows me to find a lot of information about a specific person/company in a easy way. We are mostly using it for keeping track of possible leads and network possibilities we are slowly starting to realise the options for email integrations and what that can help us with. Pros I love that it is easy to use, that you can use it on any device and that it instantly merges with the other information on the plattform. Im looking forward to using the mail integration when we have set that up. Cons Im missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. Such as possibility to export my previous events to a excel document. Review Source Response from Lime Technologies March 21, 2022 Hi Marie and thank you for reviewing Lime CRM! Great to hear that you find it so easy to use and that you have identified new potential areas of use for you and your team. Also, thank you for the feedback about the web client. We are working hard to develop all the functionalities in the web client and hope to have that in place very soon for you. All the best, your friends at Lime JH Joni H. Sales manager Hospitality Used the software for: 2+ years ### "Pretty ok, online version is problematic" September 27, 2023 4.0 Pretty alright. Online version is problematic as people have MAC's. Pros Good CRM functions, like how easy it is to use. Happy that invoicing is possible through the system Cons Online version is not good enough or expensive development costs. Can't add on invoicing there so that's why Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM At that time it was most easy to make it suitable for us. Review Source CO Camilla O. COO Computer Software Used the software for: 2+ years ### "Flexible and easy to adjust to our changing needs" September 6, 2023 5.0 Control of our customers through all processes, from lead to on- and off boarding and managing the customer throughout the whole process. We manage tickets and document all communication with customers in one place, in Lime. Pros Easy to filter and search. Flexible and easy to adjust to our ever changing needs. We don´t have to build our processes around the system, instead we build the system around our processes. Cons The reporting tool is hard to use and the new import function is not as good as the old one. It is hard to understand and not as flexible as the older version. Review Source BP Benjami P. CEO Building Materials Used the software for: 2+ years ### "Experiences" September 12, 2023 5.0 We are very happy for Lime Pros The only way to keep customer database in control. Easy to follow leads Cons Reports, we dont use at all. Maybe in the future Reason for choosing Lime CRM we used lime in the past Review Source AH Anders H. E-commerce & Online Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lime CRM is great" September 6, 2023 5.0 Good experience, easy to use and powerful. Pros It is simple to use and very powerful filtering and view setup. Batch editing is easy and fast to do. When needed, export and import is easy. Cons The admin interface LISA must be replaced with a in app solution. Can not connect e-mail direct to companies insted of persons. Review Source TB Toralfa B. Inside sales Medical Devices Used the software for: 2+ years ### "Lime CRM" February 4, 2021 5.0 We use Lime in many different ways in the company. But it gives us a complete picture of our products, customers, support and agreements since they all connect to each other. A good platform! Pros Lime is easy to use and very useful in making selections from the different tabs. Its great how all the different tabs (business areas) integrate with each other. Its easy to add functions/fields as a administrator. Cons The online version is not easy to access on the smartphones. Better if it was an app to download instead. Reason for choosing Lime CRM We got great information from the Lime sales person and they were willing to help with the implementation. It was necessary for us to be able to form the system after our business and Lime allows that. Switched from [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) We needed a better CRM system. Review Source Response from Lime Technologies March 21, 2022 Thank you for the review, Toralfa! We appreciate your feedback about our mobile web client. We are making constant improvements to make it even more user-friendly. We hope you appreciate the changes we have made the past year! All the best, your friends at Lime CH Claes H. Presales Manager Industrial Automation Used the software for: 2+ years ### "Jens S CRM " September 6, 2023 3.0 It is a good system to keep track of customers, easy for the users and you can develope the system as you develope your buisness Pros It is easy to use and has an Excell based structure. We have been able to customize the CRM for our organisation.It has alot of good funcionallitys The Ticket handling is very good, and also here we were able to customize this. Cons The developing of the CRM are expensive in terms of how many hours the programmers estimate the changes will cost. We have also had many bugs and down times when Windows launch new updates. The Templates are Word based and not Excell. Why?The Admin system LISA is really old fashion Reason for choosing Lime CRM For the same reasons in the Pros Review Source DL Daniel L. CEO E-Learning Used the software for: 2+ years ### "Safe@Work" September 6, 2023 4.0 I think the system is capable of a lot more than what we use it for. Pros Your great support. It is also user friendly and easy to use Cons Nothing in particular. If i have to say something it might be that some integrations only are available in the webb version Review Source GL Garlasco L. Digital Marketer Health, Wellness and Fitness Used the software for: 1-2 years ### "Creative CRM Approach for Marketing " March 20, 2024 5.0 he establishment of lead management helps in nurturing relationships and multiply business sales. Pros Lime CRM uses content marketing as a way to reach customers. Cons The software has made every CRM and marketing feature efficient. Review Source KP Karin P. Processutvecklare Oil & Energy Used the software for: 2+ years ### "Lime CRM" September 6, 2023 5.0 We can easy see what's been said between us and the customer. Simple transfer between our departments in the company. Pros It's easy to use and overview all of our tickets, customers and deals. Cons So many options to choose from. We that use desktop client don't get as much updates and new functions as those that uses the web client. Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[Construction CRM](https://www.capterra.com/construction-crm-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.