# Page 2 | Lime CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lime CRM the right CRM solution for you? Explore 145 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129925/Lime/reviews --- Lime CRM 4.3 (145) [View alternatives](https://www.capterra.com/p/129925/Lime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Lime CRM ## Showing most helpful reviews Showing 26-50 of 145 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RA Robert A. Customer Success Manager, Area Sales Manager Biotechnology Used the software for: 2+ years ### "A flexible CRM with strong support and real partnership" March 27, 2026 5.0 Overall a very positive experience. Lime CRM provides a solid foundation for customer‑centric work and process ownership. When combined with good dialogue and support it becomes a strong tool for both daily operations and long‑term structure. Pros Strong flexibility and good support for structured customer workflows. Lime CRM works well for tracking communication, cases, and customer history in one place. I also really appreciate the personal and responsive support, the collaboration with \[sensitive content hidden\] has been excellent, with a pragmatic, solution‑oriented approach and quick feedback. Cons Some workflows require initial setup and internal alignment to fully match real‑life processes. Certain functions are powerful but not always immediately intuitive, which can require guidance or training before teams fully adopt them. Review Source CG Cassandra G. Operations manager Real Estate Used the software for: 2+ years ### "Lime for customer service" March 23, 2026 4.0 Happy and easy to use. Knowledge about the customer in one place, platform for a good overview within the company Pros We use it on daily basis to connect and deal with emails from our customers. Perfect platform to use within the company Cons We only usew it i customerservice and can use it more within our company. Tricky to learn some parts. Alternatives considered [SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/) Reason for choosing Lime CRM A better deal and we already had the system Review Source Jessica F. Travel Designer Leisure, Travel & Tourism Used the software for: 2+ years ### "Lime CRM at work" March 30, 2026 4.0 I previously worked in Lime Easy and found it easier to get an overview there compared to Lime CRM. CRM contains a lot of functionality, but there is room for improvement when it comes to gaining a clear overview. Pros It is easy to save both text, documents and email. The reminders help me organize my different tasks. Cons It would be better if the emails that are imported were sorted by their original dates, instead of all being assigned the same date for the day I add them. Switched from [Lime Go](https://www.capterra.com/p/229083/Lime-Go/) We changed from: Lime Easy because it was not updated and we could not keep using this. We had to make the changes. Review Source Marcus E. Product Owner Online Media Used the software for: 1-2 years ### "Easy to use with great support in-house" March 25, 2026 4.0 Overall good experience. Easy to use on Desktop/Mobile and with modifications it's easy to use on the field as well. Pros Easy to use and easy to modify. Their support is top of the line with rapid response on every topic. Great for sales teams that wants control and easy overview of their tasks. Cons I could wish for more integrations with third party vendors. Some plugins could need some extra love as well. Review Source Raluca M. Key Account Manager Fund-Raising Used the software for: 2+ years ### "Easy and user-friendly" March 17, 2026 5.0 I have been using Lime for many years now and I am familiar and content with it - both the product per sei and the support. Pros It's easy to use and understand. The support function (by e-mail) is also very efficient and we get help when needed. Cons Sometimes it's hard to extract info/make reports. It takes more time to test and learn it. I would like this function to be easier. Review Source SB Shayan B. Business Developer Oil & Energy Used the software for: 2+ years ### "Lime CRM review" March 17, 2026 4.0 A good system and very adaptable. Good staff who cater to our needs and can adapt CRM to our needs. It is very easy to work with the consultant at Lime and they are very structured and really listen to your needs. Pros Value for money and great team to work with. A Swedish company with roots and a feeling for Swedish customers. Cons Low functionality compared to the solution we have today. It will be a huge step for us to move to the web version and move the server to the cloud. It's a tough job but it has to be done. Review Source DA Daniel A. Supply Chain Manager Utilities Used the software for: 1-2 years ### "Lime - a best in class CRM" March 17, 2026 4.0 We are satisfied with both everyday use and more nische tasks and analysis, the BI suite provide excellent reporting functionality Pros Customizability, we use SQL to utomate processes and the database designer covers all our needs to tailor the system to our needs. Cons Some features are needlessly locked and are only accessable through lime personell. Old features and packages are not updated often enough. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Lime CRM Good sales work, local support, we used Lime previously. Review Source SR Sanna R. Administrator Telecommunications Used the software for: 2+ years ### "User-friendly" March 17, 2026 5.0 Pros Lime CRM is very user-friendly. It is easy to learn and understand how to use it. You get a good overview of each customer. Cons The high cost if you want to rebuild of change something you can't do yourself in Lime CRM. The administration tool is not so user-friendly. Review Source EP Edward P. CRM Manager Medical Devices Used the software for: 2+ years ### "Safe Life feedback" March 18, 2025 5.0 In general very good! We have it in 3 different companies/subsidiaries and overall we get out of it what we want Pros The flexibility! As an admin I love the fact that I can do specific changes without having to turn to support/consultant Cons We are currently ”stuck” in the desktop client because the web client did not have the sufficient capabilities at the time. Now the switch to web is almost to big to do… Review Source mR magnus R. administrator Real Estate Used the software for: 1-2 years ### "my experience with Lime CRM" March 17, 2026 4.0 nice! x Pros the way you can change it after your preferences. x Cons bugs and chrashes. x Review Source FB Fredrik B. Key account manager Computer Software Used the software for: 2+ years ### "Bad expirience" March 18, 2025 2.0 Very bad and compllicated, small boxes, totally outdated, No integrations with any of our systems like Fortnox, Get accept, Lime Go, Financing. We really hate to work in this system. Pros Decent Flexibility to create system to need. Cons I´ts wery bad layout, looks like its from 1980. Endles with small boxes and fields to fill in. No integration to Get accept for us, very bad over all, cant wait to change it out. Review Source LJ Lars J. Quality and Key Account Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Easy to make in your CRM" March 18, 2025 4.0 Fast, easy to admin and very configurable, makes it your own CRM. Pros The flexibility and the many ways you can adjust it to suit you Cons Some visual restrains, more possibilities regarding card layout would do great to the product. The are room for improvements when it comes to the visuals and controls. Could get more modern in that sense. Review Source MS Magnus S. Driftsansvarig IT Education Management Used the software for: 2+ years ### "Great system" March 17, 2026 4.0 I think it is a great system that grows with your business, you can built it up like you want it. It will show you figures of the selling process. Pros I like it because it is flexible, you can use it in many different situations to see how business is going Cons ITs nothing bad with that but sometimes you want to include more things that not in usual CRM system Review Source JT Jan T. Salesperson Consumer Services Used the software for: 2+ years ### "Happy user." March 27, 2025 5.0 Use it for meny years and if i got problem, always get fast help. Pros Easy to use, easy to send to customers, nice customers can direct ask a question. Cons Nothing realy but see what i have sold this year totaly. Review Source MB Marianne B. Coordinator Glass, Ceramics & Concrete Used the software for: 1-2 years ### "A good CRM for beginners and experienced users." March 18, 2025 4.0 It's an easy program and it's developing. Pros It's very easy to start working with it, new users can easy start working fast. Cons That you cant send e-mails directly from the Customercard and it will be filed in the program with the other documents so you can go back and see what's been discussed. Switched from [Limelight](https://www.capterra.com/p/165603/Limelight/) No more updates so we were forced to switch. Review Source AF Alexander F. Sales Manager Machinery Used the software for: 2+ years ### "Lime CRM several years now" March 19, 2025 5.0 Good support, nice contact persons and a modern business approach. Pros The ability to have it costomized for our needs. Cons I dislike that the price regulation is based on a index that measures B2C activities. Alternatives considered [SAP BusinessObjects Business Intelligence](https://www.capterra.com/p/92075/SAP-BusinessObjects/) Reason for choosing Lime CRM Ease of use and better costumer experience. Review Source AL Anna L. Marketing Manager Law Practice Used the software for: 1-2 years ### "Efficient and customisable CRM Solution" March 18, 2025 4.0 My overall experience with Lime CRM has been positive. Pros I appreciated Lime CRM's user-friendly design, which made navigating the system and managing customer relationships straightforward. Cons One aspect I found less favourable about Lime CRM was the occasional complexity in setting up advanced customisations or integrations, which sometimes required more technical expertise than anticipated. Review Source AH Annakarin H. Bid Building Materials Used the software for: 1-2 years ### "Limechechakh" March 26, 2025 4.0 Satisfied, Easley overview, easy to track back. Pros We easier kept track and order of our inquirers. Cons The admin part to add fields etc is diffecult. Email function to be better. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Lime CRM Users located in several places in Scandinavia Review Source JR Jarl R. CEO Staffing and Recruiting Used the software for: 2+ years ### "CEO Seniorstyrken" March 18, 2025 5.0 Great costummer service, very very high client focus. Pros Fast, simple CRM and able to connect API. Work in sverall markets, easy to adjust and make it your own. Cons They dont have an ap, as it use web browser. So it is a bit hard to work on a samrt phone. Review Source DL Dan L. Sales manager Building Materials Used the software for: 2+ years ### "Best CRM system" March 20, 2025 4.0 Good! I would recomend it to other users. As I said before; Easy to use Pros The simplicity of the software and easy to use. You can also change most of the layout by yourself Cons A little bit pricy if you want to add other functions than the basics. often you have to pay both initial hours of the Consultant and then also a monthly cost. Review Source JÖ Jens Ö. Partner and Sales Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Lime makes our moves easy" March 18, 2025 4.0 Lime is essential to our company and we would not be able to do our work without it. Pros It is fast considering the vast numbers of files we have in Lime. The ability to add and change fields ourselves. Overall a pleasant envoirement to work in. Your can add emails easily to the different files in Lime. Cons Can only show 10 000 files in the index. Review Source EK Emil K. Sales Machinery Used the software for: 2+ years ### "Good program" March 18, 2025 5.0 Fits us wery good now. Easy to change layout for your needs. Pros Flexibility. The program are adopted wery nice Cons Some errors and buggs somtime, but allt good latest period. Review Source FZ Fredrik Z. Sales manager Real Estate Used the software for: 2+ years ### "Sales manager" March 18, 2025 5.0 Have been user for about five years and help med every day in my daily work Pros The easy way to use the system and flexibility between computer and phone Cons Maybe to collect all the mails and have tem on ten same place in the system Review Source BR Björn R. salesperson Real Estate Used the software for: 2+ years ### "My review." March 19, 2025 4.0 Very easy to use. Easy to find what you are locking for. Pros Good easy to find info on costomer. Very easy to use. Cons Getaccept ingegration and not to be able to have same persons on multiple cards. Review Source AN Andreas N. Head of Commercial Textiles Used the software for: 1-2 years ### "Happy Lime CRM user" March 18, 2025 4.0 Very positive. Great openness from the Lime team to tailor made specific solutions for us. Have turned out to be very useful Pros Very accessible. Easy to use. Great tool to have on exhibitions Cons Missing the function to go back to previous window on the mobile. Sometimes lagging, need to pay attention when typing phone numbers etc. Easy to miss a digit. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Lime CRM Implementation by the supplier. Open to tailor made solutions Review Source Similar Products Featured