CustomAnswers Software

CustomAnswers

5 / 5 11 reviews

Who Uses This Software?

Small to large companies in most all industries with a need for reasonably priced yet feature rich scalable and flexible platform to adapt specific business processes.


Average Ratings

11 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CustomAnswers Software
  • www.customanswers.com
  • Founded 2001
  • Canada

About CustomAnswers

Self-service, knowledge management, CRM, ticket tracking and service request management tools. CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all customers interactions. From Lead generation to Customer Service CustomAnswers is a MUST HAVE when looking for a reasonably priced yet feature rich CRM for your organization.


CustomAnswers Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

CustomAnswers Reviews Recently Reviewed!

WebQA has organized our operations

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility to add as many workflows as our Business needs. The reporting from it greatly enhances our ability to track our internal teams' performance.

Cons: Sometimes external parties have difficulties submitting our more complicated forms (many times related to their browsers) that require time and effort to troubleshoot.

Overall: Streamlining our supplier record setup and maintenance in our ERP

Very stable system with excellent customization capabilities.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When questions arise, or if there is a glitch in the software, the sales rep is very quick to respond and provide the necessary actions needed to rectify the problem. The system is very adaptable for a number of uses - we have created systems for employee work logs to lease administration. Our lease data base has expanded dramatically over the years and the system has been adaptable to the growth and to the changes.

Cons: I have been using custom answers for the last five years and generally have had only positive experiences. The software is very flexible and customizable and maybe a bit too flexible as it requires more effort to learn the extent of all the features that are available. We are likely only using 50% of the tools available.

Overall: With this software we were able to modernize tracking of our employees, tenant requests and leases. This has optimized our manpower requirements and has allowed us to grow our company in a very efficient manner.

We've been using WebQA for years and really feel we've grown up together.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: There's so much functionality under the hood, that it becomes a real problem-solving tool for all kinds of institutional requirements. The support is top-notch, and the feature set is unsurpassed.

Cons: My only complaint would be the lack of a reporting API or database connector that would allow more advanced custom reporting.

Solid Support

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Custom Answers since before the name change. I have had strong support from them and have been able to custom design our registration system with their software. We have doubled in size without the same increase in our admin staff because of the workflows.

Great Service!!

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far my experience with this crm tool has been great!
Would recommend to anyone interested. I can customize it to my business need and run excel reports for daily tracking.
Pros: Can customize tool to work with business call flow, chat, reporting, payments, just about anything I need it to do.
Cons: Haven't found one yet.

Best CRM solution out there!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Awesome, flexible and user friendly!

Responsive customer service

Jun 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent customer responsiveness - whenever I have a question or need help I get a response within an hour and oftentimes the issue is resolved shortly thereafter. The program took some time to learn (like any program) but training was available when I needed it. Extensive workflow capabilities!

Great product!

Jun 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product and will streamline our business. JP has been a pleasure to work with and very responsive to questions about configuration

Excellent product.

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent to our helpdesk. We especially like how the software dynamically changes the order of the answers presented to our clients depending upon up-to-date frequently search terms.

Excellent

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Highly customizable tool and easy to use. Their customer service support is the best ever and has always gone above and beyond my expectation in providing technical solutions to my inquiries.

Excellent program

Dec 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent program, easy to use, adaptable to ever changing property management needs