# Page 9 | OnTheClock Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is OnTheClock the right Time Clock solution for you? Explore 718 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130009/OnTheClock-com/reviews

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OnTheClock

4.7 (718)

[View alternatives](https://www.capterra.com/p/130009/OnTheClock-com/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 9 - Reviews of OnTheClock

## Showing most helpful reviews

Showing 201-225 of 718 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PH

Pieter H.  
Owner  
Food Production  
Used the software for: 2+ years

### "Great product"

June 1, 2022

5.0

Very good system for HR use

Pros

Perfect product to use for employees to log their work times

Cons

nothing,works well I would say that you can maybe look at price or to help small businesses to get say at least 5 employees on before paying monthly?????

Review Source

Response from OnTheClock

September 6, 2022

Hi Pieter, thanks so much for the awesome review about how the system helps your employees log their time. We greatly appreciate your suggestions for small business pricing for 5 or fewer employees. Have a wonderful day!

MB

Mark B.  
President  
Medical Practice  
Used the software for: 2+ years

### "Love this product"

August 12, 2019

5.0

Easy, professional, intuitive, inexpensive, feature rich, and a set-it and forget-it type of product. We have never had to call for customer service in two years of use.

Pros

It's accurate, easy to use and implement, super reliable, and very cost efficient. Don't let the big payroll services sell you an expensive time clock product that isn't better than OnTheClock.com and that costs 10 times more!

Cons

What I like least about this software is that I didn't know about it years before I implemented it. We were using a paper system for time reporting by employees until we found someone padding their hours. OnThe Clock.com stopped the padding process immediately and paid for itself 10 times over.

Review Source

Response from OnTheClock

August 14, 2019

Hi Mark, Wow, wow, wow. This is what we have to say from your awesome review and feedback. It makes OnTheClock very happy to read how we have helped you and your company. Sounds like you had an issue with time theft from an employee, which is a huge situation among millions of companies in the world. Thanks again, OTC Team

JS

Jared S.  
General Manager  
Veterinary  
Used the software for: Less than 6 months

### "OnTheClock.com is a easy to use, affordable, and effective program for scheduling."

August 17, 2023

5.0

I have enjoyed using OnTheClock.com! Their support staff is great. Every time I have needed assistance, they have been able to answer every questions for me with little to no hesitation.

Pros

OnTheClock.com makes it easy for us to input schedules, keep track of clocking in/out, and post schedules every week. The program works very well and we love using it.

Cons

The only con I can think of is not being able to see the timesheet next to the schedule for that individual staff member. If that feature were added, that would give my review a total 10 out of 10.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

The quickbooks time was not as user friendly as OnTheClock and had too many issues with scheduling.

Review Source

LD

Lauren D.  
Owner  
Construction  
Used the software for: 2+ years

### "Find an alternative"

February 22, 2022

2.0

Less paper

Pros

It's pretty basic. No need for training.

Cons

We've had to remove and re-add employees b/c their username/password combo randomly no longer works. No idea why it's happened. We've just dealt with it because I haven't made finding another time tracking option a priority. I wish you could have more characters in the job name. Ideally, we'd like to include both the address and client's name in the job name. Depending on the length of the street, we sometimes don't even get to put in the entire address (including apt/suite number)

Review Source

Response from OnTheClock

February 23, 2022

Hi Lauren, we're sorry to hear about your situation. Please contact us ASAP so we can help resolve your issue. 888-753-5999. We look forward to helping.

JN

Justin N.  
Admin  
Construction  
Used the software for: 1-2 years

### "OntheClock has revolutionized our business and helped us increase revenues!"

August 23, 2019

5.0

10/10. Highly recommend! Skip the other apps and use OTC.

Pros

Prior to OTC, we were having employees manually log hours. This was not effective and very time consuming because we had no way to oversee that employees were being honest about their time logs. We then tried out a few other applications, but they lacked essential functionality that we required. Then we tried OTC. It is a game changer! Our employees press 1 button on their phone to clock in and the same button to clock out. SIMPLE. The app also has GPS tracking, which shows us exactly where the employee is when they clock in and out. This ensures that they are being truthful about punches. The best part is that its completely free up to a certain number of employees. We're happy to pay for our 10 employees.

Cons

Our biggest issue was the User Interface for the admins. They recently overhauled it and now we love it. So no cons now.

Switched from

[ClockShark](https://www.capterra.com/p/155467/ClockShark/)

Needed better functionality.

Review Source

Response from OnTheClock

August 26, 2019

Hello Justin, Thank you for taking the time to give us an honest and detailed review. We are happy that you enjoy our new time clock user interface.

Emma Z.  
Co Owner  
Retail  
Used the software for: 2+ years

### "I love how convenient this software is for my employees to use and for me to access their data."

April 30, 2018

5.0

Pros

I like the ability to limit where my employees can sign in online. This allows me to make sure remote employees are actually at work when they clock in.

Cons

I would like to make it easier to get to the basic login screen for my employees. They often have to go to the more detailed home page first.

Review Source

Response from OnTheClock

May 1, 2018

Hello Emma, Thank you for the kind review. Here is the link below that will take your employees directly to our employee punch site. https://www.ontheclock.com/time-clock/ You can save it as a favorite on your browser. Also, we offer a widget/button for you to install onto your website for easy employee punching. The instructional link on how to install this is below. https://www.ontheclock.com/Add-A-Punch-Clock-To-Your-WebSite.aspx Hope this helps! Have a great day! -OTC Team

MK

Matt K.  
Owner  
Computer & Network Security  
Used the software for: 1-2 years

### "Efficient and Complete"

January 12, 2021

5.0

Overall it was exactly what I needed. The tools are very simple and easy to manage. The reporting is direct and to the point. It doesn't offer many thrills, but for the cost it's well worth the price.

Pros

The mobile platform gave a quick way to track the jobs with GPS and time stamps - VERY valuable as a contractor who travels to jobs all over. Keeping track of each client is a huge value for end of quarter reporting.

Cons

Wish they had a billing/invoicing component as part of their tool. It would be super if an invoice could be sent immediately to the client. If there IS this feature, I've not seen it yet! It does have to be connected to the Internet always for the tool to work fully... it would be nice if you could still check-in with GPS and have the software automatically add the stamp/clock track create the entry WHEN you get back online?

Reason for choosing OnTheClock

The simplicity and mobile app options made it my first choice.

Review Source

Response from OnTheClock

January 28, 2021

Hello Matt, thanks so much for your review and feedback. We appreciate the features requests and always pass these along to our developing team for future ideas. Have a great day!

TS

Terrie S.  
president  
Real Estate  
Used the software for: 1-2 years

### "On The Clock - Very Effective For Our Team!"

January 11, 2021

5.0

I really like it. It's awesome to look at "timecards" and see how many labor hours are being charged daily, weekly, etc. No surprises when we do payroll like when we used the Google calendar.

Pros

I like everything about this product. Before we used on the Clock, we used the Google calendar to keep track of everyones hours and it was extremely time consuming to run reports, etc. On The Clock is extremely easy and our team members rarely (I mean really rarely) experience any problems with the app!

Cons

I do have difficulty remembering how to "add" a punch if someone forgest to clock in. I wish there were an icon on the dashboard to do that. I should remember, but for some reason, I find that hard at times.

Reason for choosing OnTheClock

#1 was price; #2 was easability of use.

Review Source

Response from OnTheClock

January 28, 2021

Hi Terrie, thank you for your valuable feedback and generous review. We would love to help with how to add a punch if need be. Feel free to contact us for assistance. Have a great day, OTC Team

JR

Jamie R.  
Office Manager  
Machinery  
Used the software for: I used a free trial

### "GPS does not always track"

June 30, 2020

3.0

Everyone I talked to is great, I will give it a try. They told me GPS is a new feature and that they will continue to roll out features for it. I just wish it was much more transparent on how the employee controls the GPS.

Pros

The interface is great on the admin side. Our employees have liked the ease of use. The cost is really reasonable as well.

Cons

The biggest drawback and why I might switch back to TSheets is that the GPS is dependent on the employee. If they close the app out it stops tracking them. It defeats the purpose of having it to prevent time theft. I am not sure why it can't continue to run in the background as that is what TSheets does. If you create geofencing it only matters for punching in and out. If they leave it does not punch them out but continues to keep their time. The GPS feature is great but if the employees have the control over it, it defeats the purpose of having it.

Reason for choosing OnTheClock

I have a friend that uses it which is why I am using the free trial. I really liked the interface and the ease of use for our employees.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

The cost of OnTheClock was significantly cheaper than TSheets and it looked like the offered the same features. However, TSheets does not allow the employee to use the app unless they agree to the GPS tracking.

Review Source

Response from OnTheClock

July 7, 2020

Hello Jamie, Thank you for the honest and kind feedback. Our developing team is currently working on some new robust and detailed features that will be geared towards improving the items you mentioned. We would love to have you continue to grow with the OnTheClock family. Have a great day, -OTC Team

CC

Courtney C.  
HR Specialist  
Apparel & Fashion  
Used the software for: 2+ years

### "User friendly!"

July 2, 2018

3.0

For a small business, the cost is very economical.

Pros

The cost, very economical for a small business. Customer service employees are very nice, but still need some training in knowing all functions of the software. Nice to be able to get a hold of a real person so quickly though.

Cons

Kind of archaic compared to the latest software out there. Visually it could use a few updates and would be great if you could see how much pto you would have for a future date.

Review Source

Response from OnTheClock

July 5, 2018

Hello Courtney, Thank you for the review. Due to our company growing we recently hired additional Customer Support Reps who are still in training. We apologize if this has caused an inconvenience for you, but I can assure you that they will be up to speed in no time when it comes to knowing all the functions of our software. You will also be happy to hear that we are currently in the process of updating our website as well. Regarding how much PTO you have for future dates is located under the PTO tab, then select Current PTO & Requests, and from there you can see all employees' PTO info. If you have any questions please do not hesitate to contact us at 888-753-5999. We appreciate your feedback, and have a great day :) -OTC Team

JS

Jennifer S.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "We love OnTheClock"

May 20, 2019

5.0

We've tried other time keeping solutions, but have stayed with OnTheClock now for approximately 7 or so years because it is so easy and versatile. We don't even use half the available functions because our office is small and "easy", but it's nice to know all those other functions are there for more complex businesses. In only word, the reason we have stayed is because it is "SIMPLE" and we just love that this is one thing we can count on that won't be a hassle.

Pros

Prior to switching to OnTheClock we actually had a thumbprint scanner. Half of our employees couldn't get it to scan their thumbs consistently. We have satellite offices that created a lot of manual adjusting because we only had one scanner. OnTheClock is sooooo much easier! Accessible from anywhere you have internet access and if there are manual corrections/adjustments to make they are a snap and biweekly I get OnTheClock to email our accountant timecards with no hassle.

Cons

n/a - can't really even think of any cons.

Review Source

Response from OnTheClock

May 21, 2019

Hi Jennifer, Thank you for your kind review! Your feedback on how you use our time clock system for your business is very important to us as well. Have a great day!

VR

Verified Reviewer  
Client Relationship Manager  
Computer Software  
Used the software for: 6-12 months

### "OnTheClock"

July 30, 2020

5.0

An overall simplistic, easy to use time clock for your employees. Accessing your time card to view hours is simple. Submitting PTO time to be approved can be done in less than five steps. And the ease of clocking in and out makes using ontheclock worth it.

Pros

My company has been using ontheclock for a little under a year now. The desktop version is extremely easy to use and learn how to use. Clocking in and out is simple. A perk (for me) is seeing how many seconds you have until the time will change. Submitting PTO is simple and easy to use as well. You can easily access your time sheet and what PTO has been approved and what has been denied or even ones that are still in pending.

Cons

I have yet to find a negative thing about ontheclock. It can be slow at times but I do believe that is because of my internet connection and not because of ontheclock.

Review Source

Response from OnTheClock

August 1, 2020

Wow, thanks for the great review! We are very happy to read how our time clock is helping your business. Have a wonderful day!

TM

Tereza M.  
executive director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Why Pay Too Much for Time Tracking Software"

April 27, 2020

4.0

I have had no issues with the program and use it regularly. We saved a lot of money by switching.

Pros

We have a small organization so we pay nothing for this software. It allows us to still track codes, time off etc. In fact, the time off feature works better than with some other companies as we can customize to each employee. It is easy to use. We also work remotely and don't require check in/out and are able to merely enter the number of hours for each job code.

Cons

The time off feature is a little odd as it doesn't show in the administrative reports easily. However, once you learn to use it, it works fine.

Reason for choosing OnTheClock

I reviewed a bunch of products online and reviewed several articles specifically for the nonprofit arena. On the clock was recommended and I found it very easy to use.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

TSheets was too cumbersome for our small organization as we only have a few job codes. In addition, the product was costing us a fortune.

Review Source

Response from OnTheClock

April 29, 2020

Hi Tereza! Thanks for the awesome review. Please do not hesitate to contact us if you need assistance with our time off tracking feature - we would love to help. Thanks again, -OTC Team

MS

Mary S.  
owner  
Hospital & Health Care  
Used the software for: 2+ years

### "OnTheClock is easy to use and makes tracking employee hours and locations easy"

May 9, 2023

5.0

I found it easy to use and affordable. My bookeeper liked how the data was sent to her when I emailed it.

Pros

That I could set times they can't punch in before, know the location they are punching in from, or limiting employees could send me and that I can email the report to the bookkeeper.

Cons

saving data when entering a new employee

Reason for choosing OnTheClock

don't remeber, was tyears ago

Review Source

AL

Angie L.  
Ing Software  
Information Technology and Services  
Used the software for: 2+ years

### "Buen aplicativo"

July 20, 2023

5.0

Pros

Me ha permitido llevar el control del ingreso del personal.

Cons

Podria mejorar mas cuando se solicita informes mas detallados.

Review Source

JS

Jana S.  
Small Business Owner  
Financial Services  
Used the software for: 1-2 years

### "OnTheClock keeps everyone on time!"

May 11, 2021

5.0

This has made my life easier just by not having to play "Big Brother" when checking on my employees' hours as now all of the important info is tracked on OnTheClock and easily accessible!

Pros

The ability to GPS track where employees are punching in.

Cons

The fact that sometimes the GPS signal doesn't give the most exact location if there isn't a WiFi signal nearby.

Reason for choosing OnTheClock

OnTheClock integrates well with Quickbooks which helps with my payroll and financial reporting. It is also more user-friendly and I love the GPS feature!!

Review Source

Response from OnTheClock

May 26, 2021

Hello Jana! Your review and feedback is very appreciated. If your employees are using our mobile app, then please recommend they power off and back on their devices from time-to-time. This will help the device to update their GPS location and improve accuracy. If you need assistance then please contact us at 888-753-5999. We will be more than happy to assist. Have a wonderful day, OTC Team

DM

David M.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Functional and affordable"

July 8, 2022

5.0

Been using since I had only 3 employees-- this product grows easily with business growth.

Pros

Customer service is great. Affordable, easy-to-use option for time tracking

Cons

Certain functions are sometimes not found easily, but customer service is so good this is not a major issue.

Review Source

Response from OnTheClock

September 13, 2022

Hi David! Thanks for the great review and for your feedback about the system and our Time Tracking Specialist assistance that has been provided to you. Have an amazing day!

JA

Jacqueline A.  
ESL  
E-Learning  
Used the software for: 6-12 months

### "Very good and recommended product. Very efficient to use. "

November 29, 2022

5.0

With this product, it gives our company good clock times and my bosses and managers can detect the teachers if they called their students late or early for their schedules.

Pros

The ease with which we can use it makes it simple to verify and synchronize the time. It is very friendly to use.

Cons

I think what you need to be improved is the font size and more interesting colors so that we can play with it and depends on our moods.

Review Source

VR

Verified Reviewer  
Owner  
Glass, Ceramics & Concrete  
Used the software for: I used a free trial

### "Unprofessional Customer Service to say the very least"

June 4, 2020

1.0

I believe that the software has great potential, but with mediocre customer support...what do you have?

Pros

Was anxious to try the software and get set up for next payroll After watching the introduction video, reading the features and customer reviews it seemed to be the right fit for what we were looking for and was hoping for some additional information before signing up, until I made the call and spoke with one of your reps

Cons

I was impressed with the capabilities of what the software could potentially provide for my business. However, the customer service was poor and very unprofessional. The individual who answered seemed put out by the call and was very short in his answers and did not expand on any of their services. He seemed irritated by having to answer any questions. I also heard his dogs barking in the background which interrupted the conversation. I understand that people may still be working at home due to COVID, but I expected professionalism just the same. After hearing the dogs barking I asked if they had a call center and his reply was "this is it, the number you called". Nevertheless, after reading several reviews and the positive comments about their OnThe Clock customer support I was disappointed that my experience had not met my expectations or that of the many reviews. Their website even invites you to call...(Under the contact tab) Contact Us We would love to speak with you about any comments, questions or concerns. Please do not hesitate to use the contact information below. Apparently, not the case.

Reason for choosing OnTheClock

The overview of the services the software provides was to the point and crisp. Pricing was on point as well. Thank-you for that!!!

Review Source

Response from OnTheClock

June 24, 2020

Hello and we cannot thank you enough for your feedback. Please let us start off by expressing how sorry we are for your bad experience with a customer support rep. We would love to make this up to you and gather additional details so we can prevent this from ever happening again. Please contact us. Have a great day, -OTC Team

Charla S.  
Administrator  
  
Used the software for: 2+ years

### "Great product and great cost"

June 11, 2018

5.0

Ease of use for myself as well as my employees.

Pros

We have a small office with less than 20 employees and it does all that I need it to do as far as tracking the time, the PTO requests, holiday pay etc for my employees.

Cons

Would like easier reporting. It doesn't have the detail that I would like for each week of pay. We pay bi-weekly and I have to put in custom dates to check each week alone.

Review Source

Response from OnTheClock

June 12, 2018

Hello Charla, We would be more than happy to explore the possibility of adding additional details for easier reporting. Thank you for your feedback! -OTC Team

CA

Corey A.  
Director of Human Resources  
Law Practice  
Used the software for: 1-2 years

### "easy to use and implement"

May 23, 2022

5.0

very satisfied, no snag during implementation and a very easy to understand process for all employees

Pros

time collection and the easy process of clocking in and out for employees

Cons

all features that i use are very informative and are easily accessible, there are no feature that i didlike

Review Source

Response from OnTheClock

May 26, 2022

Thanks for taking the time to review our time clock, Corey!

Ed S.  
Web Designer/Developer/Small Business Tech Support  
Retail  
Used the software for: 2+ years

### "Get rid of time keeping , payroll tracking headaches!"

September 25, 2018

5.0

OnTheClock.com was great! Easy to use, the whole staff and management loved it.

Pros

Accessible anywhere, easy to use, what else can you ask out employee time tracking software? OnTheClock.com made time tracking simple. We found the ease of use really enhanced participation and reduced errors.

Cons

The interfaces could use a little freshening up, but it's a small thing.

Review Source

Response from OnTheClock

September 26, 2018

Hi Ed, Thank you for the kind review. We have great news! We are freshening up our interface and should be released within the next few weeks or so. Have a great day, -OTC Team

vV

vivian V.  
Founder  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easiest Employee Time Clock"

February 21, 2022

5.0

Pros

It's easy to use. Can navigate through the software easily. Needed something functional every other software is complicated or cost too much money. We are a very small business on a budget and this software is exactly what we needed.

Cons

I don't use everything on the clock offers so I cannot be more helpful in this part of the questionnaire.

Review Source

Response from OnTheClock

February 23, 2022

Thank you for the kind review, Vivian!

JS

Joseph S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Want your time clock easier? - Read below"

November 25, 2019

5.0

I like the fact that I don't have a paper trail.

Pros

Really easy way to keep your employees honest about their time clock, punching in/out. I love the GPS feature so that they aren't "clocking in" at home then driving to the office. Called BS on that once! Also, they just whip out their phones once they get here to punch in/out, then they are finished. For payroll. Just go to manage employees tab, select the time frame for payroll. Ours is every 2 weeks. Hours are automatically calculated. IF, there's something odd, I can look at each individual punch. For instance, someone forgot to punch out and was on the clock for 27 hours straight. Quick edit and back to honest hours.

Cons

Sometimes it takes a day to get a response back from customer service. But, that's a rare occasion. A real human typically answers right away.

Review Source

Response from OnTheClock

November 26, 2019

Hi Joseph, Thank you for the great review and feedback. We hope that you never have to wait for a response. Our customer support team does their best to answer tickets as soon as possible. Thank you once again and have a great day!

IF

Inezian F.  
Director of Client Relations  
Law Practice  
Used the software for: 2+ years

### "OnTheClock User"

May 23, 2022

5.0

Pros

I love the ease of clocking in using my mobile device. As someone who has always had to punch in on a computer, I know first hand that computers sometimes take their time opening and connecting to the internet for you to do anything. That's never fun, especially when you need to clock in. This has been a great product to use instead.

Cons

The notes section in the Time Card Entry doesn't always allow you to enter a note.

Review Source

Response from OnTheClock

May 26, 2022

Hi there! Thanks for the awesome feedback! Please contact us if you need assistance with the time card entry notes - we'll love to help!

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