# OnTheClock Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OnTheClock Software - reviews, pricing plans, popular comparisons to other Time Clock products and more.

Source: https://www.capterra.com/p/130009/Setmore/

---

# 

 OnTheClock Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 22, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OnTheClock

## What is OnTheClock?

OnTheClock is a comprehensive employee time clock, scheduling, and payroll solution specifically designed for small and medium-sized businesses. It enhances timecard accuracy and ensures compliance with time tracking, payroll, and tax laws. Launched in 2004, this user-friendly platform simplifies employee time tracking, allowing businesses to save time and improve payroll efficiency. By collecting time data in real-time, OnTheClock enables managers to monitor employee productivity and attendance seamlessly. OnTheClock caters to a diverse range of industries that require accurate time tracking for payroll and employee management. It is particularly beneficial for businesses with hourly employees and offers features that streamline payroll processes while reducing the likelihood of errors. With its robust time clock capabilities, OnTheClock helps businesses maintain compliance with labor laws while providing employees with a reliable way to track their hours worked.

## What is OnTheClock used for?

[Time Clock](https://www.capterra.com/time-clock-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/)[Payroll](https://www.capterra.com/payroll-software/)

Recognitions

Shortlist

Best ease of use

Top alternative

Featured

Overall rating

Based on 775 user reviews

Reviews sentiment

Positive

95%

Neutral

3%

Negative

1%

Pros & cons

Effortless time tracking experience

Intuitive and accessible design

Punch management challenges

Limited customization options

Starting price

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

-   Attendance Tracking / 2026
-   Employee Scheduling / 2026
-   Time Clock / 2026
-   Time Tracking / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Payroll / 2025
-   Time Clock / 2025

Our "Best of" badge program showcases products with the highest ratings...

Do you work for OnTheClock?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ontheclock.com&name=OnTheClock)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OnTheClock

4.7 (775)

VS.

[4.6 (5,302)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (775)

Ease Of Use

4.7 (5,302)

Value For Money

4.8 (704)

Value For Money

4.5 (5,061)

Customer Service

4.7 (671)

Customer Service

4.6 (5,074)

## OnTheClock alternatives

Highest Rated

[4.9 (4,846)](https://www.capterra.com/p/172127/Rippling/reviews/)

Starting price

$8.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.8 (1,124)](https://www.capterra.com/p/134003/Buddy-Punch/reviews/)

Starting price

$4.49

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (1,359)](https://www.capterra.com/p/130949/Paycom/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.6 (3,478)](https://www.capterra.com/p/110968/BambooHR/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/130009/OnTheClock-com/alternatives/)

## FAQs about OnTheClock

Overview

### What problems does OnTheClock solve?

OnTheClock solves manual timesheet errors, scattered PTO tracking, and poor visibility into employee hours across locations, remote work, and field jobs. It gives managers, payroll admins, small business owners, and mobile crews accurate clock-ins, GPS-backed attendance, job-level time records, and faster payroll preparation without constant follow-up or paperwork.

Answer based on 437 reviews

Overview

### Which roles and teams benefit most from OnTheClock?

OnTheClock is most used by business owners, office managers, and operations leaders who need simple employee time tracking, scheduling, and attendance oversight. Finance and administrative teams use it to support payroll, bookkeeping, and reporting, while practice managers, reception staff, and executives rely on it for day-to-day workforce visibility and accountability.

Answer based on 759 reviews

Talk to an expert

### More questions?

Ask our experts

Overview

### What company size and industries is OnTheClock built for?

OnTheClock is built primarily for small businesses, which make up 97% of reviewers, with the strongest industry presence in Hospital & Health Care, Construction, and Insurance at 8% each. It is designed for businesses of all sizes, but reviewer use is concentrated among small organizations rather than midsize firms or enterprises.

Answer based on 771 reviews

Features and Usability

### What are the key features of OnTheClock?

OnTheClock includes core time tracking tools like clock in/out, employee time tracking, timesheet management, and payroll integration. Differentiating features include GPS location tracking and geofencing for punch verification, plus PTO accrual, time-off requests, scheduling, manager approvals, and mobile access for remote or multi-location teams.

Answer based on 339 reviews

Integrations

### Which third-party tools and platforms does OnTheClock integrate with?

OnTheClock integrates with 10 third-party tools, with reviewer-confirmed connections to QuickBooks Online, Gusto, and Zoho Inventory. Its payroll-focused catalog also includes ADP Workforce Now, ADP Resource, Paychex Flex, Paylocity, QuickBooks Enterprise, Sage Payroll, and Square Payroll.

Answer based on 36 reviews

Getting Started and Support

### How easy is it to onboard and train a team on OnTheClock?

OnTheClock is quick to onboard for most employees, who usually learn clock-ins, PTO, and approvals with little or no training. It offers live online sessions, webinars, videos, and documentation for managers and admins, who may need more time with timesheets, reports, dashboards, and configuration settings.

Answer based on 22 reviews

Getting Started and Support

### What customer support options does OnTheClock offer, and how do users rate the experience?

OnTheClock offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, friendly, and easy to reach, often mentioning real people answering calls and quick chat help. Some report occasional slower replies, uneven agent knowledge, or isolated unprofessional interactions.

Answer based on 164 reviews

Security

### How does OnTheClock handle data security and access control?

OnTheClock uses role-based permissions, security lockdown settings, email verification, password setup and reset tools, audit trails for timecard changes, and location or IP-based punch monitoring with manager alerts for unverified access. Some users report login friction, account lockouts, and privacy concerns around GPS tracking on personal devices.

Answer based on 21 reviews

## Who uses OnTheClock?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 190 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 190 reviews

Administrative

29%

Administrative

29%

Health & Medical

14%

Sales & Business Development

9%

Education & Learning

6%

Others

42%

Top industries

Based on 190 reviews

Hospital & Health Care

35%

Health, Wellness and Fitness

18%

Insurance

18%

Non-Profit Organization Management

17%

Other

12%

## Pros and Cons

Effortless time tracking experience

95% positive reviews out of 190

Most reviewers describe ease of use as a major benefit, highlighting quick setup, minimal training, and intuitive navigation.

Sheldon M.

Fabricator, 51 - 200 employees.

"I also really like that the app keeps it simple from having to go out of the way in the shop in the morning/afternoons"

Punch management challenges

47% negative reviews out of 51

Some users report punch in/out can be confusing, slow, and difficult to correct if mistakes occur.

Intuitive and accessible design

93% positive reviews out of 55

Most users report the user interface is straightforward, easy to understand, and requires little instruction to operate.

Limited customization options

50% negative reviews out of 46

Some reviewers describe settings and customization as confusing, outdated, and lacking advanced personalization or seamless updates.

Jose M.

Call Agent, 11 - 50 employees.

"Sometimes the interface does not update properly and after you check out or in, it does not change the legend on the status."

Affordable for small companies

90% positive reviews out of 31

Most reviewers indicate small business suitability, emphasizing low cost, flexibility, and essential features for smaller teams.

## Features

AI summary

Based on 11,786 Time Clock reviews

Capterra data shows that buyers of time clock software rank the following features as their top priorities:

-   **Clock In/Out** (**66%** of reviewers rated this feature as critical)
-   **Employee Time Tracking** (**60%**)
-   **Timesheet Management** (**53%**)

OnTheClock supports all three features that reviewers rate most highly: **Clock In/Out**, **Employee Time Tracking**, and **Timesheet Management**. Together, these capabilities help businesses record work hours accurately, keep employee time data organized, and manage payroll-related records more efficiently, allowing teams to reduce manual errors and maintain clearer oversight of attendance and labor time.

Clock In/Out

4.6 (145)

97.93% of 145 reviewers that rated this feature as important or highly important

It gives you a simple and efficient way to record work hours, whether in the office or remotely. Some reviewers find clocking in and out quick, accurate, and easy to use, highlighting its reliability and clear interface for daily use.

Employee Time Tracking

4.7 (62)

98.39% of 62 reviewers that rated this feature as important or highly important

Track and measure time worked for employees

Employee Scheduling

4.4 (25)

80.00% of 25 reviewers that rated this feature as important or highly important

Assign working shifts or tasks to employees based on their availability

Mobile Access

4.7 (172)

87.79% of 172 reviewers that rated this feature as important or highly important

With mobile access, you can track time and clock in from anywhere using your phone, which is especially helpful for remote and field employees. Reviewers appreciate the flexibility, reliability, and convenience, noting it makes time tracking easy and accessible on the go.

Payroll Management

4.5 (123)

78.86% of 123 reviewers that rated this feature as important or highly important

Manage employee salary processes, data, taxes, and records administration efficiently

Timesheet Management

4.5 (160)

92.50% of 160 reviewers that rated this feature as important or highly important

OnTheClock offers practical timesheet management that helps you organize, review, and adjust employee hours easily. Users think it streamlines payroll, ensures accuracy, and makes compliance straightforward, with reports that are easy to download and interpret.

OnTheClock 89 features

Generate, file and review 1099 tax forms for IRS (Internal Revenue Service)

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage attendance for classes, shifts, meetings, or events

Track the attendance of specific individuals or groups

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Automatic update of information / software

Automatically create schedules based on business needs or employee availability and qualifications

Automate recording of time to reduce human error

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Track billable hours and/or non-billable expenses for work performed

Create, manage, and send invoices or bills to customers

Facial or other physical recognition to confirm identity

Manage and track employee breaks

Track actual spending to ensure it's in line with the planned budget

Track and manage schedules and meetings via an integrated calendar

It gives you a simple and efficient way to record work hours, whether in the office or remotely. Some reviewers find clocking in and out quick, accurate, and easy to use, highlighting its reliability and clear interface for daily use.

Manages compensation such as salary, bonus, and benefits processes, aligning with policies

Track and manage adherence to policies for any service, product, process, or supplier

Alter the layout and content of reports

Import and export data to and from software applications

Digitally deposit correct payroll amounts into individual employee's bank accounts

Store, manage, and track all electronic documents in a centralized location

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Assign working shifts or tasks to employees based on their availability

Track and measure time worked for employees

Track employee time off under the family and medical leave act (FMLA)

Virtual perimeter for a real-world geographic area

Automates core HR functions such as talent management, employee evaluation and learning management

Calculate labor costs associated with employing a workforce, including wages, salaries, benefits

Report on the allocation and distribution of labor costs across projects

Manage the attendance, schedule, and payroll of the labor workforce

Manage and track employee attendance

Identify the physical location of an individual, asset, device, etc.

Communicate using messages within the system

With mobile access, you can track time and clock in from anywhere using your phone, which is especially helpful for remote and field employees. Reviewers appreciate the flexibility, reliability, and convenience, noting it makes time tracking easy and accessible on the go.

Notifications via mobile devices

Manage and support multiple locations

Different tiers of pricing and billing for different employees and situations

Track employee and task times without internet connection

Track/log the amount of time employees worked per job using a timer

Track employee and task times using internet connection

Manage and record overtime hours for hourly employees

Facilitates integration with multiple third-party payroll systems

Manage employee salary processes, data, taxes, and records administration efficiently

Delegate payroll processing to third party vendors

View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Measure time to completion or hours worked for projects

Clock in and out online or with a card

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Assign available resources to various projects and tasks

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Assign and distribute work schedules to individual employees or teams within an organization

Online portal through which end users can access the system, manage tasks, or obtain information

Facilitate the scheduling and coordination of employee shifts

Schedule shifts via online calendars and available employees

Managing and trading shift details between employees

Track and manage sick leave time

Create, manage and track all task activities and progression

Calculate tax and make deductions on gross income from sources like wages, investments or self-employment

Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Log and record hours worked and costs spent to assist in billing and invoicing

Measure and track time including hours worked and paid time off (PTO)

OnTheClock offers practical timesheet management that helps you organize, review, and adjust employee hours easily. Users think it streamlines payroll, ensures accuracy, and makes compliance straightforward, with reports that are easy to download and interpret.

Track and interpret metrics on the usage of company resources

Request, track, and manage time off requests and vacation time

Automatically create and distribute W-2/1099 tax forms to employees.

Automatically subtract garnishments from wages

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (768)

4.6

Based on 768 reviews

## Pricing

Value for money

4.8 (704)

Free Trial

OnTheClock

$5 base fee + $4 per employee

It includes:

-   GPS Tracking
-   Mobile and Online
-   Paid Time-off
-   Payroll and Project Reporting
-   Tools for Business

Value for money

4.8 (704)

4.8

Based on 704 reviews

## Integrations

[

QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[

ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[

Gusto](https://www.capterra.com/p/131882/Gusto/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[

Sage Payroll](https://www.capterra.com/p/215768/Sage-Business-Cloud-Payroll/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (671)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (671)

4.7

Based on 671 reviews

## User reviews

Overall rating

4.7

Based on 775 reviews

Filter by rating

5(578)

4(162)

3(25)

2(7)

1(3)

Mentioned topic

Sorted by most recent

EA

Edward A.

Medical Assistant

Hospital & Health Care

### "Easy to use Time Clock I've ever used. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2026

Over all I really like to convenience of OnTheClock. It fits my needs as an employee and I feel like it makes it easy on payroll as well.

Pros

I like the ease of use when it comes to clocking in and clocking out. I also like the user interface and how it makes things easy to find. My timesheets are easy to read and if there is a mistake it can be fixed with ease.

Cons

The geocode threshold is very hard to work with at times and will not refresh in time when I need to clock out quickly.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SA

Seth A.

PCB assembly

Airlines/Aviation

### "Good product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 23, 2026

it has been good i do wish it wasnt two buttons to clock in tought since my data can be slow sometimes making it take longer than needed.

Pros

it shows me easily how much i have worked and my last weeks allowing me to eaisly see how much i should get payed for last week

Cons

i wish i got emails or notifications around when i normally clock if im not already incase i forget to clock in so i don't have to ask my manager to put in those hours

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

CC

Cody C.

Production Specialist

Printing

### "Great service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 22, 2026

I use OnTheClock every day and its easy to use and access. I have had no complaints and its easy to check your punch history.

Pros

Its easy to use and to access. An associate can easily check their punch in/out history. the app shows in big highlighted font if the associate is OUT or IN.

Cons

If you hit the enter key while the computer screen is black it clocks you in/out if the OntheClock tab is open.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SM

Shundreca M.

Administrator

Individual & Family Services

### "Best Timekeeping App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2026

I love it. Very easy to use and manage. Great record keeping and keeps mew on point about my pay and time.

Pros

It's easy to use. Very simple and straight to the point. It allows me to know how much time I need to make up.

Cons

It sometimes doesn't register a clock out timely. I have clocked out but when i get ready to clock back in the next day, it didn't take.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 23, 2026

Shundreca, thank you so much for taking the time to share your experience! We're really glad OnTheClock is helping you stay on top of your time and pay. The clock-out issue you mentioned is something we want to look into, so please don't hesitate to reach out to our support team, and we'll work to get that sorted out for you.

MW

Marcus W.

Security

Security and Investigations

### "Honest Review "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

2/10

July 20, 2026

Overall, I had a very positive experience using OnTheClock. It made tracking my work hours straightforward and helped me stay organized throughout my employment. I liked being able to quickly clock in and out while knowing my time was accurately recorded. The system was easy to learn, and I rarely experienced any major issues while using it. It also gave me confidence that my hours were being documented correctly for payroll purposes. Although there are a few areas where the interface and performance could be improved, I believe OnTheClock is a dependable time-tracking solution that works well for both employees and employers.

Pros

I liked how simple and easy OnTheClock was to use on both my phone and computer. Clocking in and out only took a few seconds, and I was always able to see my recorded hours without any confusion. The interface was clean, which made it easy to navigate even for someone using the system for the first time. I also appreciated that it kept track of my work schedule and timesheets in one place, making it easier to verify my hours. Overall, the platform helped reduce paperwork and made time tracking much more convenient and organized for both employees and managers.

Cons

While my overall experience was positive, there were a few things that could be improved. Occasionally, the app felt a little slow to load, especially when using a mobile device or switching between different sections. I also think the design could be updated to feel more modern and intuitive. At times, it was difficult to find certain settings without looking through multiple menus. Adding more customization options for notifications, schedules, and reports would also improve the user experience. Even with these minor issues, the platform still performed its primary function of tracking employee time accurately and reliably.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 20, 2026

Thanks for sharing such a thoughtful review, Marcus! It's great to hear that clocking in and out felt effortless and that having your timesheets and schedule all in one place made things easier to manage. Your feedback about app load times, navigation, and customization options is genuinely helpful, and we'll make sure it gets passed along to our team as we continue improving the experience. We're glad OnTheClock gave you confidence that your hours were being tracked accurately, and we appreciate you taking the time to share both the highlights and the areas where we can do better.

YR

Yaqina R.

Contractor

Government Administration

### "Great app software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 17, 2026

Great for managing contractors as well as employees. Less paperwork, and reporting is very good. Solid app.

Pros

I like the ease of use, user interface, employee management features. Also, it makes managing contractors a breeze.

Cons

Nothing. The app is glitch free and seamless to use. Even our most tech challenged staff find it simple.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 20, 2026

Yaqina, thank you so much for the kind words and the thoughtful breakdown of your experience! It's genuinely great to hear that managing both employees and contractors feels seamless, and that even your less tech-savvy team members are finding it easy to navigate. We put a lot of care into keeping things simple without sacrificing functionality, so feedback like yours means a lot to us.

BW

Bailey W.

Account Support Professional

Logistics and Supply Chain

### "On the Clock Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 16, 2026

I like the way it operates and how easy it makes it to clock in. I like that its on my phone so I don't have to worry about my hours

Pros

I like that it gives an accurate look at my exact hours and allows me to see exactly what my shifts were

Cons

Just that it lags sometimes and makes clocking in hard. I also don't like that I have to double check every time to make sure it clocked me in

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 22, 2026

Bailey, thank you so much for taking the time to leave this review! We are glad to hear that having your hours and shift history right on your phone has made things easier for you. We do want to look into the lagging issue you mentioned, as we completely understand how frustrating it can be to second-guess whether your clock-in went through. Please feel free to reach out to our support team so we can help get that sorted out for you!

AB

Andrea B.

Administrative assitance

Law Practice

### "User-Friendly Interface Hampered by Recurring Reliability Issues"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

July 13, 2026

Overall, my experience with OnTheClock has been positive because of its intuitive and user-friendly interface. However, that experience is hindered by recurring technical glitches that cause the system to drop punches or clock me out early once or twice a week. While the tool is easy to understand and use, its reliability needs improvement to eliminate the need for frequent manual timecard corrections.

Pros

The most impressive aspect of OnTheClock is its intuitive design. It’s easy to navigate and understand, making our time-tracking process much more efficient and accessible for everyone.

Cons

What I like least is that I occasionally experience technical glitches where the system fails to record my punches correctly. About once or twice a week, it will either fail to clock me in or clock me out early, which requires me to manually correct my timecards to ensure my hours are accurate.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 15, 2026

Andrea, thank you for taking the time to share such a detailed and balanced review! We're glad the intuitive design has made time tracking easier for your team, but we completely understand how frustrating it must be to deal with dropped punches or early clock-outs a couple of times a week. That kind of inconsistency shouldn't be part of your experience, and we'd love to dig into what's causing it. Please reach out to our support team at support@ontheclock.com so we can investigate and get this resolved for you.

AZ

Ashlynne Z.

Teacher

Education Management

### "10 stars!! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 12, 2026

Great!! Nothing to complain about and super simple/easy to navigate. It’s a great system and I am happy to learn more about it.

Pros

It is super easy. I am new so I have been trying to figure out so many systems, but you guys aren’t one of them!

Cons

This may be because I’m new and haven’t figured out how yet but I’d like an option to change my 4 digit clock in.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Response from Vendor

July 13, 2026

Ashlynne, thank you so much for sharing this! We love hearing that OnTheClock has been one less thing to stress about while you're getting settled into everything. As for changing your 4-digit PIN, you actually can do that through your account settings, and our support team would be happy to walk you through it if you need a hand, reach out to them at support@ontheclock.com. We're glad to have you with us!

DR

Danni R.

Budtender

Retail

### "Best punch in and out"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

2/10

July 11, 2026

Very easy to use for employees. Helpful for my boss. They can control my punches in and out if I cannot access the app, my boss can.

Pros

Easy access to tools and it makes punching in and out made easy. Everything is very accessible in the app.

Cons

Scheduled maintenance messes with the app during times. App glitches and Wi-Fi or service will shut out.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

[View all Reviews](https://www.capterra.com/p/130009/OnTheClock-com/reviews/)

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