Enchant

Follow Up Boss

3.5 / 5 7 reviews

Who Uses This Software?

Our primary focus is on serving small real estate teams.


Average Ratings

7 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Pricing Details
    Starting at $79 for a solo agent with 20% off for annual payments
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Enchant
  • www.followupboss.com

About Follow Up Boss

Simple sales software for real estate teams. We help you follow up faster, more often, with the leads most likely to convert into deals.


Follow Up Boss Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management

Follow Up Boss Reviews Recently Reviewed!


An amazing real estate CRM

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's really easy for the end user - who are often real estate agents on the go.

Cons: The mobile app hasn't quite caught up to the desktop, but it's headed that way.

Overall: Follow Up Boss is an amazing real estate specific CRM. I've used it for years with multiple clients and it's really one of the best out there. Leads are easily processed automatically for accurate tracking. It's really easy to control lead distribution by a number of criteria and alerts to assigned agents are easy to set up. There's not a lot of provided content for action plans and email templates, but they are very easy to set up. I highly recommend Follow Up Boss to anyone looking for a flexible and easy to use real estate CRM - especially with a team or small brokerage.

Capterra-loader

great product but subpar support

Jun 25, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The ability to integrate with my own web forms and launch action plans. Accountability with regard to agents on my team (however accountability only works when calls are logged)

Cons: The lack of support mostly with the app. The basic features of the app like logging calls and looking up people works SOME of the time. I have brought issues to their attention sveeral times and they refuse to fix them. This is not a .99 app. I need to pay per year for our team. Will be looking elsewhere for something with better support.

Follow Up Boss has helped dramatically improve our lead distribution and conversion

Jul 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the lead distribution and immediate automatic text and email sending. The distribution can be done by lead source, zip code & price. Each lead is sent a text and email specific to the agent and property. Each lead can me on their own email action plan.

Cons: The support is so good, anything I didn't like has been improved because of customer input. You can submit an issue or improvement request right from the web site.

Overall: Improved lead conversion.

I used follow up boss daily in real estate.

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Follow Up Boss made tracking current and potential clients a breeze. I was able to track where each client was in there process and also add notes related to each specific sale.

Cons: I don't really have any complaints. The software does what it says it's capable of doing and the customer service it always quick.

We used, but moved on

Jun 27, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked having all of leads in one place and able to follow up with quickly. It was nice to have different rotations.

Cons: The integration never worked right for us into top producer. It was very difficult to get everything cancelled.

Vendor Response

by Enchant on June 29, 2018

Hi Tori, Thanks for taking the time to share your feedback! Regarding integrating with Top Producer, Follow Up Boss isn't actually integrated with them at all, so curious to learn more about what you were trying to accomplish there so we can learn how to improve. Regarding your difficulty cancelling, we definitely try to make that as smooth as possible as well - if you can elaborate on where you ran into issues, or if there's anything else remaining we can do to help, let me know!

Capterra-loader

I really enjoy using this software.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the Smart Lists and how using tags I can sort my contacts by when I want to make contact with them, i.e. daily, weekly, 30, 60, or 90 days.

Cons: The most liked feature of using tags for Smart Lists does NOT exist on the mobile application making it useless for me.

Overall: A systemized lead follow up system.

I am not sure about this company. Been trying to reach their sales department since 8am this morning

Jul 24, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing unable to even reach their sales department. Been trying to reach this dept all day. If I ran any of my companies this way I would be out of business.

Cons: I am not sure about this company. Been trying to reach their sales department since 8am this morning. Calls go to voicemail. If sales dept doesnt even answer their phones how can you expect other departments to when there are issues. Red flags going up all over the place.