--- title: "FLG Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FLG Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/130021/FLG-360/" page_type: "product" language: "en" --- # FLG Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FLG ## What is FLG? FLG is a simple yet powerful CRM platform that can handle 100,000s of leads and automate the workflows in your processes. Perfect for UK small to medium B2C businesses who need a CRM with multi-channel customer contact, intelligent workflows, integration options, marketing automation and reporting & analytics. Unlike other CRMs, we include 5\* UK-based telephone and email support, built-in compliance templates, and we don't make you change your sales process to use it. ## What is FLG used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Overall rating Based on 40 user reviews Reviews sentiment Positive 98% Neutral 3% Negative 0% Starting price £19.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FLG?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.clearcourse.co.uk/&name=FLG) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FLG 4.8 (40) VS. [### Coevera](https://www.capterra.com/p/125911/Coevera/) [4.6 (216)](https://www.capterra.com/p/125911/Coevera/reviews/) Starting Price £19.99 Per User, Per Month Starting Price $65 Per Feature, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (40) Ease Of Use 4.6 (208) Value For Money 4.7 (37) Value For Money 4.5 (133) Customer Service 4.8 (39) Customer Service 4.5 (164) ## FLG alternatives [servis.ai](https://www.capterra.com/p/167757/FreeAgent-Network/) [4.6 (71)](https://www.capterra.com/p/167757/FreeAgent-Network/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167757/FreeAgent-Network/) Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [4.5 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155563/Freshsales/) [Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/) [4.6 (131)](https://www.capterra.com/p/133582/Gold-Vision-CRM/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133582/Gold-Vision-CRM/) ## FAQs about FLG Overview ### Which roles and teams benefit most from FLG? FLG is most used by directors, managing directors, and operations leaders who need visibility into performance, service delivery, and business oversight. Marketing and sales teams use it to manage campaigns, customer engagement, and pipeline activity, while administrators and IT leads support day-to-day coordination, system management, and smoother cross-team workflows. Answer based on 40 reviews Overview ### What company size and specific industries is FLG built for? FLG is designed for UK businesses that are adopting a CRM for the first time. The target audience is not tied to a specific company size or industry, but it is aimed at organizations seeking a straightforward CRM starting point. Features and Usability ### What are the key features of FLG? FLG offers CRM and contact management, lead capture, lead distribution, lead nurturing, and sales pipeline management. It also includes marketing automation, email management, campaign analytics, workflow management, reporting and analytics, document management, calendar sync, task management, and third-party integrations for multi-channel sales and customer tracking. Pricing ### How much does it cost and what fees or limitations are included? FLG starts at £19.99 per user per month for the Lite plan, with a minimum of 3 user licenses. The Professional plan is £34.99 per user per month with a 5-license minimum. Both plans use usage-based pricing for lead overage, SMS, and similar services, and a free trial is available. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does FLG integrate with? FLG integrates with 12 third-party tools, including communication and calling apps like Aircall, CircleLoop, and VICIdial; marketing tools such as Buffer and Mailchimp; business and CRM platforms like Zoho CRM, LeadsBridge, and Formstack Forms; and file, finance, and automation tools including Dropbox, FreshBooks, QuickBooks Online Advanced, and Zapier. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does FLG offer? FLG provides in person training, live online sessions, documentation, and videos to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does FLG offer? FLG provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as easy to reach, helpful during setup, and quick to resolve issues, though the platform itself can take time to learn. Answer based on 7 reviews Ease of use ### How easy is FLG to use? FLG feels easy to learn for most teams, with a clear interface and straightforward daily workflows. Small and midsize businesses often find setup simple, training manageable, and tasks like tracking activity or managing cases easy to follow, though some customizations and more complex needs can make the system feel confusing at first. Answer based on 10 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) FLG supports all three features that reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and support more consistent sales execution. Contact Management 4.6 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.7 (13) 76.92% of 13 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Interaction Tracking 4.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Calendar/Reminder System 4.9 (9) 33.33% of 9 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks FLG 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Field Sales Management: Manage or track sales completed by field teams/employees - For Small Businesses: Designed for small businesses - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web-based Deployment: SaaS, web-based, online deployment - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (40) 4.5 Based on 40 reviews ## Pricing Value for money 4.7 (37) Free Trial [View pricing plan details](https://www.capterra.com/p/130021/FLG-360/pricing/) Lite £19.99 Per User,Per Month It includes: - 1 day free initial setup - Lead Management - Outbound SMS - Outbound Emails - Inbound SMS Replies - SMS Short Codes - SMS Short Links - Document Management - Dialler Integration - UK - Based Email Support - Access to Knowledge Base - Custom Branding Professional £34.99 Per User,Per Month It includes: - 3 Day Free Initial Setup - All Lite Package Features - Advanced Fact Finding Journey Tool - Insights Advanced Reporting and Analytics - Funnel Reports - Partner Portals - Appointments Scheduling Tool - Secure Document Uploads - UK - Based Telephone and Email Support - Access to Knowledge Base - Custom Branding - Built-in GDPR Compliance Value for money 4.7 (37) 4.7 Based on 37 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Buffer](https://www.capterra.com/p/143492/Buffer/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (39) 4.8 Based on 39 reviews ## User reviews Overall rating 4.8 Based on 40 reviews Filter by rating 5(35) 4(4) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SB Sam B. Head of Golf sales and operations Marketing and Advertising ### "Does what it needs to do " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 20, 2024 Good working product, good integration with the call management software Pros Pretty user friendly, easy to track email activity, custom field creation Cons You can’t send an email to multiple email addresses such as a BCC Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michael B. Administrative Director Renewables & Environment ### "Great Platform Let Down By Lack of Updates and Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 February 20, 2024 The platform is great, but it does feel like it's been abandoned and just never gets new features or updates. We're currently scouting other CRMs that have a more active development cycle, which is a pity as FLG is a UK based company. Support also takes forever to answer emails, and never picks up the phone. Pros Very easy to use and set up and would be great for a small business that doesn't need to do anything too complex Cons It seems like new features are just never added. The last major update I can find was dated March 2023, and it was just to add custom fields. Development feels like it's been totally abandoned despite having regular feedback submissions, which doesn't imspire much confidence in the longevity of the platform Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing FLG Price and pitch focused on support and on-boarding Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS brandon S. company director Insurance ### "Very Powerful system with outstanding service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 28, 2020 Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of \[SENSITIVE CONTENT HIDDEN\] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance. Pros This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request. The software also allows me to migrate other methods over to which I use to pay other third parties for. Cons the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reasons for choosing FLG customer support and assistance as I was setting everything up myself and new to this type of software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor January 4, 2021 Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business. Thomas C. Managing Director Marketing and Advertising ### "Solid Sales CRM - Solid Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2020 Pros Service and Support are brilliant. The system is easy to set up and agile if any further changes are required. Cons I feel there are some aspects of the reporting suite that could be tweaked. Reasons for choosing FLG Cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 4, 2021 Thanks for leaving us a review Thomas, it's much appreciated. We're pleased to hear you've received great support and you're finding the system easy to use. Please feel free to contact us anytime if you need any help and advice on reporting. MW Matt W. Managing Director Legal Services ### "Great support from \[SENSITIVE CONTENT HIDDEN\], great communication and helped throughout the process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 8, 2020 Great customer support service Pros Once you know your way around it is easy to use, great that you can bespoke requirements of your own. Cons Setting up at the start, if your a computer dinosaur it can be daunting once going through Reasons for choosing FLG Customer service from \[SENSITIVE CONTENT HIDDEN\] Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 14, 2020 Thanks for the review Matt! Great to hear you're now finding FLG easy to use and are tailoring it to your business requirements. If you ever need any help, we're here to support you. AR Andrew R. Director Financial Services ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2020 The customer service whilst setting the system up is second to none, the staff are easy to contact and have also made outbound calls to ensure the system is up and running effectively. Great company, nice and helpful staff! Pros Does exactly what it states on the tin. Once you get a grips of how to use the system it is simple and effective. Cons It's the same as most things, what you put in at the beginning reflects on what you get out of the system. Be prepared to spend quite a bit of time at the start setting it up and getting it right for your business. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 30, 2020 Hi Andrew, Thanks for leaving us a review. Lovely to hear you're pleased with the great service you've received from our team during the onboarding process. We're always here to help whenever you need us. Thank you for your business. JC Joanne C. Managing Director Marketing and Advertising ### "An Excellent, Easy-To-Use, UK-Based CRM System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2020 As a former happy user, we're delighted to be back. The CRM is easy to navigate, has great functionality and at a very reasonable price. Pros Firstly, they're UK based, unlike most which are USA based and thus getting hold of anybody before 2pm is nigh-on impossible! Secondly, the system is so simple, yet has so much functionality. From simple contact management, to creating templates, through to workflows - everything is so simple to set up. Cons We've come back to FLG after a circa 5 year absence. When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh. However, that's all sorted now and the emails have much better capabilities. That's why we've come back. Reasons for choosing FLG We've been fans of FLG360 for years, and only left previously because of the limited email capabilities. Now that's been fixed, we're very happy returning customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 24, 2020 Hi Joanne, Thank you for your kind review and welcome back to FLG - we're delighted to hear you're pleased with the improvements we've made. Thank you for your business. MF Mathew F. Operations Director Financial Services ### "FLG Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 9, 2020 Saved time, simplified our technical estate and associate management. Improved our customer experieince. Pros SaaS. Easy to use. Great in-system customer communication. Easy to train users on. Friendly, dynamic support team at FLG. Cons I would like to see more comprehensive data import/export functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2020 Hi Mathew, Thanks for leaving us a review - we really appreciate it. Fantastic to hear you find FLG easy to use and you've received great support from our team. We always welcome any product feedback and suggestions for improvement in our product feedback area: https://feedback.getflg.com/flg. Please feel free to leave us a comment or vote on other suggestions, as this helps us shape our product roadmap. Thank you for your business! CW Callum W. Head of Marketing Insurance ### "Great Software For Marketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 Very good. It's been our key marketing and reporting tool. Pros It's so easy to filter your leads and check progresses. Much easier than most software's, it's saved me a great deal of time. It's also so flexible and versatile. Cons It can be time consuming to add changes to multiple lead groups. Switched from [MaxContact](https://www.capterra.com/p/156506/MaxContact/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 6, 2020 Hi Callum, Thanks very much for the great review. We're delighted to hear you find FLG very easy to use and that it's saving you so much time overall. Thank you for your valued custom. OA Omar A. Head of IT Marketing and Advertising ### "FLG is great for small-medium sized businesses " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2020 Overall, It's been a great experience with all things involved. Pros FLG is great for a small to medium sized business, and especially great for starting out. We first used FLG when we had 5 users, and have now scaled up to over 90 users with an additional 50 partners. The usability & user interface it offers is really second to none, from the minute you use it, its incredibly intuitive from an administration point of view and user point of view. Really easy to train, it takes our in house trainer around 25 mins to go through all the features of FLG in detail to even the least tech savvy people. FLG offers an extensive range of API's that allow most businesses to do pretty much anything. You can use tools like Zapier & FlowXO to manage these if you don't have any coding knowledge. That's how we started out. Cons Expandability once you've built your business to a larger level and would like more customisability. However this only really affects business with extremely custom requirements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 4, 2020 Hi Omar, Thank you very much for taking the time to leave us this wonderful review. We really appreciate it. It's fantastic to hear that FLG has helped you grow your business, and that it's so easy for your new users to get started. Thank you for your business! [View all Reviews](https://www.capterra.com/p/130021/FLG-360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.