# FLG Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is FLG the right CRM solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130021/FLG-360/reviews

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FLG

4.8 (40)

[View alternatives](https://www.capterra.com/p/130021/FLG-360/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of FLG

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

SB

Sam B

Head of Golf sales and operationsMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years.

“Pretty user friendly, easy to track email activity, custom field creation“

May 20, 2024

Michael B

Administrative DirectorRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years.

“Very easy to use and set up and would be great for a small business that doesn't need to do anything too complex“

February 20, 2024

DS

DANIEL ROSS YOUR S

DIRECTORReal Estate, 11 - 50 employeesUsed the software for: More than 2 years.

“We cannot recommend FLG enough, having tried various CRM systems for the real estate and other companies we have FLG is by far the best and easiest system to use for new starters and existing employees, The integration, lead tracking and management allows us to keep track and in touch with all our clients in the best possible way and the automation of emails and templates speeds up communication, we could not function in the way we do without the system.“

November 2, 2020

OA

Omar A

Head of ITMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years.

“The usability & user interface it offers is really second to none, from the minute you use it, its incredibly intuitive from an administration point of view and user point of view.“

November 3, 2020

## Showing most helpful reviews

Showing 1-25 of 40 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael B.  
Administrative Director  
Renewables & Environment  
Used the software for: 2+ years

### "Great Platform Let Down By Lack of Updates and Support"

February 20, 2024

4.0

The platform is great, but it does feel like it's been abandoned and just never gets new features or updates. We're currently scouting other CRMs that have a more active development cycle, which is a pity as FLG is a UK based company. Support also takes forever to answer emails, and never picks up the phone.

Pros

Very easy to use and set up and would be great for a small business that doesn't need to do anything too complex

Cons

It seems like new features are just never added. The last major update I can find was dated March 2023, and it was just to add custom fields. Development feels like it's been totally abandoned despite having regular feedback submissions, which doesn't imspire much confidence in the longevity of the platform

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing FLG

Price and pitch focused on support and on-boarding

Review Source

JR

Jonathan R.  
MD  
Real Estate  
Used the software for: 2+ years

### "Flexible & Great Value "

November 19, 2019

5.0

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons

Looks awful on my iPhone, hard to read on small screens

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Was too rigid, i like the "whole business" package of FLG - you really can achieve anything

Review Source

Response from ClearCourse

November 20, 2019

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly. Lauren Shaw - Marketing Manager

SB

Sam B.  
Head of Golf sales and operations  
Marketing and Advertising  
Used the software for: 1-2 years

### "Does what it needs to do "

May 20, 2024

3.0

Good working product, good integration with the call management software

Pros

Pretty user friendly, easy to track email activity, custom field creation

Cons

You can’t send an email to multiple email addresses such as a BCC

Review Source

NM

Nathan M.  
Digital Marketing Manager  
Financial Services  
Used the software for: 2+ years

### "FLG solves so many business issues."

October 10, 2019

5.0

Having been using FLG for over 5 years, I've always been satisfied with FLG. It's particularly good that they allow users to vote on how the platform is continually developed.

Pros

Workflows make it super easy to automate all points of a customers journey.

Cons

Hard to say, possibly the minimum 5 licenses - but I understand why they use this pricing structure.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing FLG

Seemed to be more cost effective in the long run, which it was.

Review Source

Response from ClearCourse

October 11, 2019

Thanks for the feedback Nathan - much appreciated. Fantastic to hear you're getting plenty of value from our automated workflows! Please keep your suggestions and votes coming on our product feedback voting site. Our minimum charge per account is to ensure we continue to offer a great platform to customers without compromising on things like our excellent support service. Lauren Shaw

bS

brandon S.  
company director  
Insurance  
Used the software for: Less than 6 months

### "Very Powerful system with outstanding service "

December 28, 2020

5.0

Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of \[SENSITIVE CONTENT HIDDEN\] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance.

Pros

This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request. The software also allows me to migrate other methods over to which I use to pay other third parties for.

Cons

the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing FLG

customer support and assistance as I was setting everything up myself and new to this type of software.

Review Source

Response from ClearCourse

January 4, 2021

Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business.

Amy M.  
Customer Experience Coordinator  
Retail  
Used the software for: 2+ years

### "FLG Review Oct 2019"

October 10, 2019

5.0

Pros

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away. Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone. Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Review Source

Response from ClearCourse

October 11, 2019

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature. Thank you for your suggestions - I've passed these on to the product team. Lauren Shaw

OA

Omar A.  
Head of IT  
Marketing and Advertising  
Used the software for: 2+ years

### "FLG is great for small-medium sized businesses "

November 3, 2020

5.0

Overall, It's been a great experience with all things involved.

Pros

FLG is great for a small to medium sized business, and especially great for starting out. We first used FLG when we had 5 users, and have now scaled up to over 90 users with an additional 50 partners. The usability & user interface it offers is really second to none, from the minute you use it, its incredibly intuitive from an administration point of view and user point of view. Really easy to train, it takes our in house trainer around 25 mins to go through all the features of FLG in detail to even the least tech savvy people. FLG offers an extensive range of API's that allow most businesses to do pretty much anything. You can use tools like Zapier & FlowXO to manage these if you don't have any coding knowledge. That's how we started out.

Cons

Expandability once you've built your business to a larger level and would like more customisability. However this only really affects business with extremely custom requirements.

Review Source

Response from ClearCourse

November 4, 2020

Hi Omar, Thank you very much for taking the time to leave us this wonderful review. We really appreciate it. It's fantastic to hear that FLG has helped you grow your business, and that it's so easy for your new users to get started. Thank you for your business!

DRYS

DANIEL ROSS YOUR S.  
DIRECTOR  
Real Estate  
Used the software for: 2+ years

### "ESSENTIAL TO OUR BUSINESS"

November 2, 2020

5.0

5 star

Pros

We cannot recommend FLG enough, having tried various CRM systems for the real estate and other companies we have FLG is by far the best and easiest system to use for new starters and existing employees, The integration, lead tracking and management allows us to keep track and in touch with all our clients in the best possible way and the automation of emails and templates speeds up communication, we could not function in the way we do without the system.

Cons

Nothing. The only added benefit would; be to have a mobile app

Reason for choosing FLG

Ease of use, lead tracking, templates, many reasons

Review Source

Response from ClearCourse

November 3, 2020

Hi Daniel, Thank you very much for this great review! We're over the moon with your comments, and so pleased to hear how FLG helps you do business. Please keep any suggestions for improvement coming in our product feedback area. Thanks for your business!

Ash-Lee Michael J.  
Director  
Financial Services  
Used the software for: 2+ years

### "Great customer service"

October 10, 2019

5.0

Pros

It's easy to use and understand and great to have for a large client bank.

Cons

The fact this product wasn't tailor specifically for our industry

Alternatives considered

[eKeeper](https://www.capterra.com/p/185264/eKeeper/)

Reason for choosing FLG

I'm leaving FLG for eKeeper.

Review Source

Response from ClearCourse

October 11, 2019

Thank you for the feedback Ash-Lee Michael, it's much appreciated. We're pleased to hear you find the platform easy to use for your large client bank. Please don't hesitate to contact us with your suggestions on how we can further improve the product. Lauren Shaw

VR

Verified Reviewer  
Business protection adviser  
Insurance  
Used the software for: 2+ years

### "Organise your business"

June 2, 2020

5.0

Customer service has always been great with optimizing our system and arranging lead suppliers to feed the leads in

Pros

The crm is so easy to use and organising the work day is very streamlined. I know where i am with clients at all times

Cons

A few teething problems with receiving leads from certain clients

Reason for choosing FLG

ease of use and clear colours for tasks

Review Source

Response from ClearCourse

June 9, 2020

Thanks for the great review it's much appreciated - pleased to hear it helps you keep your working day so organised.

MF

Milton F.  
Director  
Legal Services  
Used the software for: 2+ years

### "Brilliant"

November 2, 2020

5.0

Brilliant and relevant

Pros

Effective. Accessible. Friendly and helpful staff.

Cons

Nothing that I can think of right now thank you

Review Source

Response from ClearCourse

November 3, 2020

Thanks for the lovely comments Milton! We're very proud of our great support team. We're grateful you took the time to leave us a review, and thank you for your business.

JB

Jonathon B.  
Managing Director  
Financial Services  
Used the software for: 6-12 months

### "Great CRM"

September 4, 2019

5.0

Pros

easy to use, great pricing aswell get a real value for money. The customer support is also very responsive and quick to solve any issues,

Cons

Small things need to be updated to make the use of this easier for a sales person for example notifications of tasks. This is currently being worked on.

Review Source

Response from ClearCourse

October 10, 2019

Thanks for the review, Jonathon! It's fantastic to hear you're getting so much value from the FLG platform, and that you're receiving great support from our team. I hope the updates being worked on will meet your requirements - please feel free to discuss any further suggestions for improvement with us at any time. We really appreciate your feedback! Lauren Shaw

BR

Ben R.  
Head of Sales  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Fantastic Software"

November 14, 2019

5.0

Pros

This software has streamlined our business automating processes which saves a lot of time and gives us visibility in to our business to make sure that we are on track.

Cons

I don't really have anything negative to say.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Review Source

Response from ClearCourse

November 15, 2019

Thanks very much for your review Ben! Glad to hear FLG has helped you streamline the way you do business. Lauren Shaw - Marketing Manager

DN

Daniel N.  
Director  
Retail  
Used the software for: Less than 6 months

### "Powerful application"

May 26, 2020

5.0

Pros

Whilst its low cost and relatively simple its extremely powerful out of the box.

Cons

Some of the workflow areas could be easier to set up i.e. copy settings across all lead sources

Review Source

Response from ClearCourse

June 2, 2020

Thanks very much for the review Daniel - we really appreciate it. If you ever need any help with the workflow settings, we're always here to advise you. Have a great day, Lauren Shaw - Marketing Manager.

MP

Mark P.  
Operations Manager  
Legal Services  
Used the software for: 2+ years

### "Great system at a low price"

November 2, 2020

5.0

The system is very easy to use and the guides online are helpful. The price is well worth the package which you get.

Pros

Great claim tracking, easy to use and it is very easy to log calls, documents, etc. The status make the case's easy to track each stage they are in.

Cons

Additional reporting, better tracking on people placing tasks

Reason for choosing FLG

The price and the extensive software provided for the low price.

Review Source

Response from ClearCourse

November 3, 2020

Hi Mark, Thank you very much for the review. Pleased to hear you're getting great value from the platform, and please feel free to provide suggestions for improvement in our product feedback area. We work hard to implement priority improvements. Thank you for your business!

JC

Joanne C.  
Managing Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "An Excellent, Easy-To-Use, UK-Based CRM System"

November 23, 2020

5.0

As a former happy user, we're delighted to be back. The CRM is easy to navigate, has great functionality and at a very reasonable price.

Pros

Firstly, they're UK based, unlike most which are USA based and thus getting hold of anybody before 2pm is nigh-on impossible! Secondly, the system is so simple, yet has so much functionality. From simple contact management, to creating templates, through to workflows - everything is so simple to set up.

Cons

We've come back to FLG after a circa 5 year absence. When we had FLG before, the email capabilities were limited and we often got told our emails weren't "pretty" - that's the main reason why we left tbh. However, that's all sorted now and the emails have much better capabilities. That's why we've come back.

Reason for choosing FLG

We've been fans of FLG360 for years, and only left previously because of the limited email capabilities. Now that's been fixed, we're very happy returning customers.

Review Source

Response from ClearCourse

November 24, 2020

Hi Joanne, Thank you for your kind review and welcome back to FLG - we're delighted to hear you're pleased with the improvements we've made. Thank you for your business.

CI

Chris I.  
Director  
Legal Services  
Used the software for: 2+ years

### "Product feedback "

October 10, 2019

5.0

Flg has served our business requirements consistently for a number of years. As we develop our automation processes we hope the creativity of FLG will provide more solutions for us to use

Pros

The ability to build work flows with communication triggers, tasks and status changes. Very simple to use. Easy user interface and all elements well placed. Integration with 3rd party applications has been simple most of the time. Flg have developed specific solutions which have fitted well with our needs (FlowXO)

Cons

Can’t change multiple templates with one click (I.e. change of address). Looking at applications to auto move statuses, tasks and document upload without human interaction. Not sure this is possible yet

Review Source

Response from ClearCourse

October 11, 2019

Thank you for your feedback, Chris - it's much appreciated. Happy to hear that the platform works so well for your business requirements and that you find it simple to use. I've passed your comments to our product team - please don't hesitate to contact us anytime with more suggestions for improvement. Lauren Shaw

AS

Aaron S.  
Head of Marketing  
Financial Services  
Used the software for: 2+ years

### "Great service and platform"

June 2, 2020

5.0

Pros

The FLG platform has customization options that allow it to be useful no matter the industry of your business. We attribute a lot of our success to the optimization of our sales process through the platform. These options are also supported by first-class customer service and training material if you ever need it.

Cons

As we have grown we have started to see some limitations although few, the one worth mentioning would be that there are only 50 custom fields in the customer data section.

Reason for choosing FLG

We found that with FLG there is a large amount of flexibility to accommodate company changes and growth. It is also very competitively priced which is always a big win.

Review Source

Response from ClearCourse

June 9, 2020

Thanks very much for the great review Aaron. On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

PH

Peter H.  
Technical Director  
Insurance  
Used the software for: 2+ years

### "The Best Keeps Getting Better"

June 2, 2020

5.0

It's been great, I've used FLG for several years now and for a couple of different industries. I have witnessed the software evolve during my time as a customer and I have every faith they will continue to make a great system better.

Pros

We love the lead actions and have built some really nice workflows for new leads, quotes and sales. E.g. When a new web lead is received, we notify the user assigned, send the customer a text and a welcome email with a link to an appointment booking calendar in FLG. The advisors love this as it helps improve contact rate.

Cons

The additional fields are limited to 50, but to be honest there hasn't been many times i have needed more than 50 but it would be nice to have to option.

Review Source

Response from ClearCourse

June 9, 2020

Thanks for the fabulous review Peter - we really appreciate it! On your plan you have access to Journeys which allows you to add as many fields as you like, and you can organise them into sections with tables, add calculations etc. Please get in touch with Support and they'll help you set it up and show you how it works.

JC

James C.  
Director  
Financial Services  
Used the software for: 2+ years

### "Been very useful for many years"

November 2, 2020

4.0

Lead management and distribution made easy

Pros

FLG has always been easy to set-up, use and integrate with other tools. Simple logic for dsitribution and management of leads mean that we have contonuted to use it for years

Cons

We've requested many improvements over the years. None of which have ever been implemented

Reason for choosing FLG

Never tried another

Review Source

Response from ClearCourse

November 3, 2020

Hi James, thank you for taking the time to review us - its' much appreciated. Glad to hear you find the platform so easy to use, and please keep your suggestions coming in our product feedback area. We welcome all suggestions and work hard to implement priority improvements. Thank you for your business!

CW

Callum W.  
Head of Marketing  
Insurance  
Used the software for: 6-12 months

### "Great Software For Marketing"

November 5, 2020

5.0

Very good. It's been our key marketing and reporting tool.

Pros

It's so easy to filter your leads and check progresses. Much easier than most software's, it's saved me a great deal of time. It's also so flexible and versatile.

Cons

It can be time consuming to add changes to multiple lead groups.

Review Source

Response from ClearCourse

November 6, 2020

Hi Callum, Thanks very much for the great review. We're delighted to hear you find FLG very easy to use and that it's saving you so much time overall. Thank you for your valued custom.

AB

Andrew B.  
Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Makes Lead Management Effortless"

November 2, 2020

5.0

FLG helps me to get on with my daily duties without having to worry about lead storage and distribution. FLG makes the process fully automated. I have never come across a better product.

Pros

I can rely on FLG to store, manage and distribute my leads very easily without the need to supervise.

Cons

Maybe the admin interface could be a little less confusing but with time I got there.

Switched from

[Lunar CRM](https://www.capterra.com/p/129918/Lunar-CRM/)

Much better features with FLG

Review Source

Response from ClearCourse

November 3, 2020

Hi Andrew, thanks for the great comments! So pleased to hear FLG's automation features are so useful to you and your business. If you ever need any help, please just pick up the phone and we'd be happy to help. Thank you for your business.

JH

Jamie H.  
Managing Director  
Financial Services  
Used the software for: 6-12 months

### "FLG Software Review"

October 10, 2019

5.0

Pros

The software is extremely easy to use for the most part and where there are difficulties the support team are fantastic. On every occasion I have had to speak to the support team, they have always been friendly, knowledgeable and helpful.

Cons

Initially, we had issues as some features we were used to in past CRM's were not available so workarounds had to be found.

Reason for choosing FLG

We road-tested a lot of cloud-based CRM systems but found FLG to be by far the most appropriate for what we required and the ease of use was very appealing

Review Source

Response from ClearCourse

October 11, 2019

Thanks for the great feedback Jamie - so pleased to hear you find the platform easy to use and whenever you need support, you're receiving excellent service from our team. Please feel free to contact us with any suggestions for improvement, Lauren Shaw

SM

Steven M.  
Director  
Financial Services  
Used the software for: 2+ years

### "Great Product"

June 2, 2020

5.0

Pros

Easy to pick up great functions and can get an overview of all your data and performance easily and quickly.

Cons

Not had any issues with it at all. Does everything we need it to any support we have been looking for has been there when we needed it.

Review Source

Response from ClearCourse

June 9, 2020

Thanks for taking the time to write this excellent review, Steven. Delighted to hear you find FLG so easy to use and the functionality meets all your requirements.

JM

Jonathan M.  
MD  
Marketing and Advertising  
Used the software for: 2+ years

### "Good Software"

November 2, 2020

5.0

A very good company to work with. I would highly recommend FLG as a company to work with.

Pros

Lead Management system works very nicely along with the referral section.

Cons

The software is mainly focused on company management rather that lead generation management

Reason for choosing FLG

flexible pricing for a start up

Review Source

Response from ClearCourse

November 3, 2020

Many thanks for the review Jonathan - it's much appreciated. Thank you for your business.

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