# Page 2 | FLG Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FLG the right CRM solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130021/FLG-360/reviews --- FLG 4.8 (40) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FLG ## Showing most helpful reviews Showing 26-40 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SE Seth E. Director Financial Services Used the software for: 2+ years ### "I love FLG" December 18, 2019 5.0 I have been using FLG for 6 years and, for lead generation, management & distribution - it's a must. Pros FLG allows me to manage the customer journey from 'new lead' to 'converted'. We have workflows that nurture leads for years and we often convert leads from 2-4 years ago. Cons It can be a bit confusing, to begin with, but the more you use the software the more intuitive it becomes. Review Source Response from ClearCourse December 19, 2019 Hi Seth, Thank you so much for the great review. We recognise that it takes time to get to know all the different platform features, but we're glad to hear the automated workflows are helping you do business! Kind regards, Lauren Shaw - Marketing Manager AB Anthony B. Marketing Financial Services Used the software for: 2+ years ### "FLG Software review" November 14, 2019 5.0 Always first-class support from people who know the software inside out Pros Very easy to use, looked at others such as Zoho and also tried to use salesforce but found them both very difficult to set up Salesforce needed much more program work to use FLG was an out of the box solution for us. Cons Nothing it has helped our business we couldn't do without it now. Reason for choosing FLG It was just a more finished solution that did most of we wanted from the word go Review Source Response from ClearCourse November 15, 2019 Thanks for the great review Anthony! Wonderful to hear you find FLG so easy to use and that it's really helped your business. Lauren Shaw - Marketing Manager MH Mark H. Director Marketing and Advertising Used the software for: 2+ years ### "Sales / lead CRM" October 23, 2019 5.0 Very good Pros you can customise it with relative ease Cons The additional fields do not form part on any reports Review Source Response from ClearCourse November 4, 2019 Thanks for leaving us a review Mark - it's much appreciated. Did you know that additional fields can form part of your reports with Insights, our latest reporting suite? As an XL edition user, you have access to this. It also offers additional functionality such as being able to schedule and share reports. Have you tried it yet? Let us know if you need any assistance - we're here to support you. Lauren Shaw, Marketing Manager. KM Kwok M. Director Financial Services Used the software for: 2+ years ### "Easy to use lead management system with great support team. " January 16, 2018 5.0 Great front-end lead management and customer contact platform. Pros Great platform for front-end lead management and customer contact. A very easy to use interface . Lots of customisation and always great support. Cons Although there are other systems that can be integrated with FLG we didn't find anything to suit our very complex business needs. It's a shame as the front-end is great and we have used it for years! Review Source Response from ClearCourse October 10, 2019 Thank you Kwok for your review! We're so pleased to hear that you find the platform easy to use and value our customisation options. Thanks for letting us know you're receiving great support - I'll be sure to share your positive feedback with the team. Lauren Shaw CJ Conor J. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great system when you get used to it (can be complicated but the customer support makes up for it)" October 23, 2020 4.0 Great experience so far and I have to give \[SENSITIVE CONTENT HIDDEN\] praise for all the help he's given us. Pros That the support team is usually available to help with any issues. These issues usually resolved very quickly. Cons There are limitations when it comes to assigning leads and setting limits amongst users. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing FLG FLG ticked all the boxes that were critical to us Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Bitrix have many limitations Review Source Response from ClearCourse October 27, 2020 Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance. SA Steve A. Director Legal Services Used the software for: 6-12 months ### "The best CRM software for my small business after trialing many CRM systems for weeks" June 3, 2020 5.0 Easy to use. Simple to administer for other users. Informs you when someone emails. Set tasks, notes, and be reminded of them. To not have FLG would really set back my performance and its great value for money at £90 a month. Pros What attracted me to want to always use FLG was the email form within the system. Perfect for contacting my clients and councils, that all get stored in date order as and when they come in, at the same place. This made the organising of my clients cases a breeze. Cons I have all the features my business requires. There are way more than i need. Reason for choosing FLG Easier to use. Did exactly what i wanted it to do. Review Source Response from ClearCourse June 9, 2020 Thank you so much for taking the time to write this glowing review Steve. We're delighted to hear FLG is making such a positive contribution to your business. LW Luke W. Business Development Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "A great all around system" May 26, 2020 5.0 Excellent service - always at the end of the phone if needed Pros I like the was we can tailor workflows to automatically run. They're easy to set up and change if needed. Cons Using flowxo - I think you need quite a lot of technical experience to get this set up well. If we didn't have the concierge package I would've never figured out the stuff \[SENSITIVE CONTENT HIDDEN\] did for us. Reason for choosing FLG I wanted a UK based system with support and all the of the flexibility that FLG offers. Review Source Response from ClearCourse June 2, 2020 Thanks for the fantastic review Luke! We're pleased to hear you're finding our Concierge edition so useful, plus we have our Zapier integration coming soon which will make connecting with other apps a lot easier. Have a great day! Lauren Shaw - Marketing Manager NP Nancy P. President Banking Used the software for: 2+ years ### "Easy Peasy" October 10, 2019 5.0 Excellent and very cost effective Pros It's very easy to make changes as necessary. Reports are super easy to pull. Very intuitive Cons Adding a logo to my home page is difficult. Adding a Us phone number is also difficult Review Source Response from ClearCourse October 11, 2019 Thanks for the great feedback, Nancy - we really appreciate it. I've passed your comments to our product team. Please don't hesitate to contact us with any further suggestions for improvement. Lauren Shaw MF Mathew F. Operations Director Financial Services Used the software for: 6-12 months ### "FLG Review" November 9, 2020 5.0 Saved time, simplified our technical estate and associate management. Improved our customer experieince. Pros SaaS. Easy to use. Great in-system customer communication. Easy to train users on. Friendly, dynamic support team at FLG. Cons I would like to see more comprehensive data import/export functionality. Review Source Response from ClearCourse November 10, 2020 Hi Mathew, Thanks for leaving us a review - we really appreciate it. Fantastic to hear you find FLG easy to use and you've received great support from our team. We always welcome any product feedback and suggestions for improvement in our product feedback area: https://feedback.getflg.com/flg. Please feel free to leave us a comment or vote on other suggestions, as this helps us shape our product roadmap. Thank you for your business! AR Andrew R. Director Financial Services Used the software for: Less than 6 months ### "Great System" November 26, 2020 5.0 The customer service whilst setting the system up is second to none, the staff are easy to contact and have also made outbound calls to ensure the system is up and running effectively. Great company, nice and helpful staff! Pros Does exactly what it states on the tin. Once you get a grips of how to use the system it is simple and effective. Cons It's the same as most things, what you put in at the beginning reflects on what you get out of the system. Be prepared to spend quite a bit of time at the start setting it up and getting it right for your business. Review Source Response from ClearCourse November 30, 2020 Hi Andrew, Thanks for leaving us a review. Lovely to hear you're pleased with the great service you've received from our team during the onboarding process. We're always here to help whenever you need us. Thank you for your business. TM Tanya M. Administrator Financial Services Used the software for: 6-12 months ### "Excellent piece of software" October 7, 2020 5.0 FLG has allowed our company to streamline our lead management and produce useful management information. Pros The software is extremely easy to use. Its simplicity is its biggest plus. Cons This software hasn't given our company any problems. Review Source Response from ClearCourse October 9, 2020 Thanks for the review Tanya - we're delighted to hear FLG has helped your company streamline its lead management and that you find it so easy to use. Thomas C. Managing Director Marketing and Advertising Used the software for: Less than 6 months ### "Solid Sales CRM - Solid Customer Service" December 22, 2020 5.0 Pros Service and Support are brilliant. The system is easy to set up and agile if any further changes are required. Cons I feel there are some aspects of the reporting suite that could be tweaked. Reason for choosing FLG Cost Review Source Response from ClearCourse January 4, 2021 Thanks for leaving us a review Thomas, it's much appreciated. We're pleased to hear you've received great support and you're finding the system easy to use. Please feel free to contact us anytime if you need any help and advice on reporting. MW Matt W. Managing Director Legal Services Used the software for: Less than 6 months ### "Great support from \[SENSITIVE CONTENT HIDDEN\], great communication and helped throughout the process" December 8, 2020 5.0 Great customer support service Pros Once you know your way around it is easy to use, great that you can bespoke requirements of your own. Cons Setting up at the start, if your a computer dinosaur it can be daunting once going through Reason for choosing FLG Customer service from \[SENSITIVE CONTENT HIDDEN\] Review Source Response from ClearCourse December 14, 2020 Thanks for the review Matt! Great to hear you're now finding FLG easy to use and are tailoring it to your business requirements. If you ever need any help, we're here to support you. LW LEAH W. DIRECTOR Accounting Used the software for: Less than 6 months ### "Great system, great support from the team and user friendly" November 22, 2019 4.0 so far 2 months in and its a great tool, couldn't run the business without this Pros Easy to set up, great support from the team and user friendly Cons doesn't give you a signal for fresh lead when your in a existing client lead Review Source Response from ClearCourse November 25, 2019 Thanks for the review Leah - it's much appreciated. It's fantastic to hear FLG is helping you do business and you've received great support to help you get up and running. Please feel free to contact us anytime if you need any further assistance. Lauren Shaw - Marketing Manager JM Jamie M. National Sales Manager Telecommunications Used the software for: Less than 6 months ### "FLG" June 2, 2020 5.0 Pros Extremely dynamic, very powerful CRM. The workflows are brilliant, the diary system also Cons The set up can be slightly tricky but it should be as well, as it's customised Review Source Response from ClearCourse June 9, 2020 Thanks for the fantastic review Jamie - we really appreciate it. So glad to hear how FLG is helping you accelerate business growth. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.