Who Uses This Software?

Industries: Insurance, Banking, Finance, Real Estate, Education, Law, B2B, Recruiting, Contractors.


Average Ratings

46 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DYL
  • www.dyl.com
  • Founded 2009
  • United States

About Dial Your Leads

All-in-one VOIP phone system with sales automation. Includes lead management, texting, and campaign dialing. Automates follow-up calls, texts, and emails in one interface. Virtual Office, mobile apps for Iphone and Android, call recording tracking.


Dial Your Leads Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • A/B Testing
  • Campaign Management
  • Drip Campaigns
  • Lead Capture
  • Lead Notifications
  • Lead Scoring
  • Lead Segmentation
  • Performance Metrics
  • Personalization
  • Pipeline Management

Dial Your Leads Reviews Recently Reviewed!


Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We Would Not Buy Online Leads Without This Company! We are a Farmers Insurance office in Nevada. Our office began to purchase leads in 2010 using 5 vendor companies. I spent more time trying to track the leads than I did selling and contacting the consumers. Follow-up was a nightmare and Excel wasn't the answer for a variety of reasons. Some of our staff members struggle with computers while others are excellent, we needed a system which could be easily understood and adapted by all while still being robust enough for advanced users. After numerous demos with a number of others looking for a fit for our users it became obvious that Dial Your Leads was the right fit for our office. All the others were very rigid, overly complex, "one size fits all" programs and they were over-priced. DYL offered simple, great functionality for users and administrators. It has been very responsive to suggested additions to the service and makes continuous refinements to the pages. What does it do for us? All our online lead partners send leads directly to DYL and they immediately call the prospective client. This gives us a leg up on competitors because we get to speak with the consumer and they get a busy signal. After the initial call an email drip campaign can be started with one click on the mouse. Consistent contact equals sales. This is a huge advantage over having staff write bulk emails, or worse still, individual reminder emails. The benefit is the time saved for staff and consistency and control of sales message by you! A page is created showing all information associated with a prospective client. All calls to the prospect have a staff name and time stamp associated along with a record of what occurred. All the information is presented completely and simply. This allows anyone on staff to see where we are with any particular prospect at any given time. Just because "Robert" goes to lunch doesn't mean we can't close a sale if the prospect calls us. All quotes may be easily uploaded to the prospects page. This allows so much! I can make calls from anywhere with an internet connection and have any quote I need available as I speak with the consumer along with a complete contact history. Any staff member can review and understand if a consumer calls and wishes to review a quote. We can keep track of any and all quotes emailed to the prospect. Folders allow you to create XDate folders for each month and/or each user. These Xdated leads can then be easily set to automatically call the consumer at the optimum time. Another big advantage for getting the most out of every lead and for staff time management. The value of DYL goes all the way through the service. As an admin I can change which lead is assigned to which staff member as needed. I have access to outgoing recordings of calls for training and best practices work-shops. The reports available provide a wealth of information on productivity, and allow me to allocate new leads appropriately. Any staff can answer any call and be up to date on where we are in the sales process with any prospect while the phone is still ringing. The service is very inexpensive, one monthly fee no matter how many users your office needs. The call campaigns are an additional cost, but the cost is nominal. Customer Service is phenomenal. I'm promising anyone who reads this review that you will not find a company which tries harder or cares more about your business, other than yourself. No system works without a hiccup now and then, and I'm the person who must get things back to normal. DYL has gone above and beyond for me on numerous occasions. The customer service I've received is the reason I decided to write a review for the company. Lastly Tools, Tools, Tools - Drip Email - The drip emailer allows each user to automatically send a series of emails to consumers. The drip system is very simple and yet has enough muscle to be useful. Campaigns - Call campaigns are easily uploaded to the system and then may assigned by admins to particular users. Results of those campaigns are also easily tracked by admins. Staff adjustable auto call back - This little feature allows the staff to automatically set a call to occur when it is most likely that we will reach the prospect. Admin Tools - There are a bunch and they are simple, functional and effective. Why not try this one first? Since you do not have to sign a contract DYL should be your first option. If you find it didn't work for your office, you can simply drop the service with nothing lost.

Great phone system that's easy to use and has lots of features

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Comments: I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL.

Pros: Call recording, ability to listen to calls and track how much time my staff is on the phone, the ability to easily identify and customize the names of callers, the price.

Cons: That I haven't figured out the best way to utilize all of the sales tools, but we're working on that.

DYL is fantastic!

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Switching to DYL from an old fashioned landline provider was the best move I made from a systems perspective. The difference is night and day. We are able to track our businesses outbound and inbound call activity, recall recorded conversations when issues arise, and thoroughly document notes about each call on the system. The lead integration saved us money on third-party lead management platforms and has been very easy to use for all of my employees. We love the system and we have installed DYL at all of our locations, which makes transferring calls between locations a breeze. Check them out!

Cons: My only complaint is that because this is a VOIP system, any issues with an ISP are compounded. This is an issue with any VOIP provider... if there are internet issues, there are phone issues as well. However, typically if we are having internet problems, we cannot access our systems to help clients any way, so it isn't a huge deal if there is short downtime.

Best office tool we've ever had

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have used several phone systems over the years. I evened switched to twice to other providers while with DYL thinking that I could find a better phone system. I quickly came back both times. DYL is hands down the most user friendly and best office tool that we have. The ability to text (with pictures) and to have the last 5 years of call recordings of every phone conversation has saved my office multiple times from potential E&O issues. With the workflow, DYL is now also the best way to ensure that my sales staff are following up on leads correctly and efficiently. It takes most of the repetition and thought out of our follow ups. DYL is hands down the best all in one solution for my office.

Cons: Sometimes the software can be glitchy. Despite this, it is far less glitchy than any other provider out there.

Best VoIP

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DYL is the 3rd VoIP I've been with since I started my Insurance Agency, and nothing compares to DYL! It's allow me to hold my staff accountable to their tasks... It's like it was designed with my business in mind. It gives me coaching opportunities and hard numbers not to mention the basics dialer, text and email. I'm able to keep one step ahead of the competition with real time email/call appointments from web venders... DYL customer service is second to none, I've been on board 3 years now and wouldn't change due to the great customer service alone!

Cons: There's nothing not to like, it could always be less money! But when your business depends on your phone's, you want a company that takes care of you right now...

Great tool for a sales environment

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I've been with DYL for over 4 years. I love that texting, faxing, lead management, and dialing is all in one place. They launched workflows that I'm still implementing. It's definitely helped me keep a pulse on my employee's productivity. The best thing I did was put my phones on one internet connection and computers on another. Our connection sounds great and we've only dropped a handful of times in the past few years.

Cons: I love the app on the cell phone. It's a little finicky at times but it does the job. The only thing I don't like is that when you click to dial a missed call from thee call log it calls their primary number instead of the one they called from. You have to double check to see which one they called from.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: In insurance we have way too much inputting involved in keeping track of customers. I've tried a number of other software programs that were designed to keep my prospects and clients organized. At the end of the day all the other database managment programs just gave me more work and i was loosing track of quality people who wanted what my Insurance Agency could offer them. I found DYL as a referral from another successful Agent who used them specifically for internet leads. I jumped right in and was immediately making multiple calls to my leads without even having to log in to the system! I soon found out that I was too efficient dialing out to my prospects and I needed to purchase less leads because i was drowning in all the appointments, new business and follow ups that were a result of my consistent calling activity. Next, I loaded spreadsheets into DYL and it was the easiest process that you could ever imagine. I don't even have to Map out where all my clients information goes, it pulls my headers and prefills them for me so all if have to do is press the upload button, then the call button, then I'm attacking my spreadsheets. This gave me great versitility for my staff to make phone calls without having to dial the phone. It has helped keep me organized and the system's main advantage over everything else out there is that it is easy to use! I would conservately say DYL has helped me close 50% more leads by keeping all my leads in one place, and holding me accountable to calling them. Honestly, I have no idea what me or my staff would do if they didn't have access to the massive database i've built in DYL. We've literally gone paperless because we have all information i need to quote in one place. I can look up people by phone number, lastname or by folder. Everything is Organized, simple, user friendly and effective. I now have one phone system and I can't wait until I get a bigger office so I can utilize the DYL system for my business to a greater capacity. There is nothing out there like DYL and I'm just blessed to have them on my team. They are always cutting edge, userfriendly, simple and fun to use!

Dyl review

Oct 19, 2017
1/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Your customer service is terrible! The people I have spoken with are very nice but they NEVER EVER do what they say they are going to do. I never get call backs when I was promised I would. I have asked to have a tech call me so I can explain my issues directly to then instead of through a 3rd person. The customer service people will ONLY address 1 issue at a time instead of listening to ALL my issues with your service. I am told I can never talk to a Tech Rep. When I complained about your service in the past I was told we need a new router. I knew it was horseshit. Since the upgrade I not been told I need a new router. Instead I have been told "we are aware of the issue there is a open ticket" whatever that means but my issues are still not fixed! You have some very good features and I liked your service but since the upgrade it has taken a turn for the worst. I am so sorry that I am looking to replace you.

Pros: I like that for the most part I can see when someone is calling in if it is a lead or a current customer (only after I entered the customers name in the system)

Cons: Where do I start? My biggest complaint is in campaigns I can only dial through 1 time. If I dial through more than once my notes disappear and I am able to call do not calls. Dispositioning seems to be the issue but I cant get a tech person to call me back to resolve. They system freeze ALOT! We cant pull a campaign out and re scrub in Allstate systems and put back in. We lose all notes and are still able to call do not calls. since the upgrade notes are difficult to see unless we put them in the sticky note pad which is double work. We can no longer see faxes at all not even for a few days. My Allstate email box is full so I cant keep big files. Plus it takes forever to get the email notification that the fax didn't go through. Why cant Dyl tell me if it went through and why id the send fax button small and hidden? When working a campaign it has me recalling the same number over and over. People have complained when I have left a voice mail that my message is garbled and they could not understand it. Our phones display Herndon, Va weather when I am in Williamsville, NY 14221. We no longer display Nicholas Pagano Allstate Agency on our caller ID. When a lead is automatically upload in our system it forces us to call it right away. We have to pause our leads then when we set up an appointment it will not let us call it because we are paused. It is also very hard to determine if it is a new lead or an appointment. When I call comes in and I am in a campaign since the upgrade I now have to hit view to see who is calling. Where before it would show. There is another girl in the office and a lot of the time her phone is the only phone to ring or the only phone to be able to answer the call. If I pick up it doesn't Answer it right away. And when it does its dead air. If the other girl picks up she ends up getting the call even though I answered it 1st.

I've tried the the competitors...DYL Wins

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: When any concerns arise, this team addresses them with diligence. Nothing gets left up in the air.

Pros: DYL and its feature rich, all in one platform allow me to run my agency in an efficient manner. Their key features like call recordings and statistical reports are very impactful in the sales space allowing for countless coaching opportunities. I've tried other providers and my first hand experience leaves me with no doubt that DYL is the superior platform.

Cons: Hard to find any faults without nitpicking. They could have a social media page for users of their platform.

Destroying Your Leads

Feb 09, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The only thing that works consistently with the software is the texting which is a nice feature. The automatic phone dialing when a lead comes in works 90% of the time, which is big for them.

Cons: Imagine spending days and weeks sending emails, only to find out that no one is reading them. No not because of the content, because they were never delivered!

The app is a joke. I don't know what kind of interns are working on this, but way too buggy to think you'll have a reliable business using it. You'll see a fraction of your leads at best and when a client or lead comes in, don't even think you'll be notified, because it's not happening. So that essentially means if you're not in front of a land line you're basically unemployed. Is this 1989 or 2019?

Overall: I've been with DYL for over 6 months now. It's the same broken record. You send in a request when something isn't working, they open a support ticket, it's sometimes a few weeks later before someone gets back to you, and when they do they just tell you it's being worked on. They try to be friendly but there's never any fixes! I don't know who is running this operation but management needs a restructuring as the people hired on are clearly not cutting it. My insurance business has lost out on tens of thousands because of counting on their software to run properly. What bothers me most, is that people are not up front about it. They try to appease you by saying it's being worked on, or they hired on more people to fix it, but it's never resolved. They just keep passing the buck and stall, stall, stall. It's been old for a while now. The app hasn't worked for over 5 months now. How can this be? How can a software company survive with this kind of IT? Honestly still baffled by it all.

Great VOiP For Small Business

Jan 22, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: DYL was a great, cost-effective solution for my business. It provides a lot of features that many of their competitors don't offer or offer with some limitation / high price point. The quality has improved and we now rarely have challenges. The customer support has always been very friendly, it just took a longer time to get in touch with a live rep. They have improved wait time and staff training to where most issues we've had or support needs can be resolved in one call (which for me was big). The annual account renew / re-enrollment is always smooth. Customer support is great to work with.

Pros: It's a great price for the multiple features that are included. Many competitors don't have some options or charge a much higher amount.

Cons: Support used to take a long time to resolve issues or simply answer calls. Now they have email feature that is easy to use and issues are resolved faster. Call time/wait has dropped as well.

Very good service...

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: DLY has empowered my staff with the ability to reach customer in other ways other than just a phone call... In this forever changing technology world in which we live... With DLY we can text and email the customer... Which is a great advantage..

Cons: Whenever the internet goes down... We cannot make phone calls out and customers was not able to call the office... Which is not good for business...

I recommend DYL

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love DYL. I've been a customer for at least 5 years, and have rarely had an issue. Lots of great features and easy to use. Great price and customer service. I highly recommend DYL.

Pros: Great prices and features, and very easy to use. Great customer service (though I rarely have any issues to even call customer service)

Cons: I'm always extremely confused when trying to conference a customer with for example claims department.

Great Value. Great Features. Improving software and services.

Mar 04, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Their software platform allows us to automatically route calls in based on the caller ID when we have grouped callers into specific groups. We can have a call from a specific person in, recognized automatically and routed differently than the default setting. We can also have multiple phone numbers that all call in and can be handled differently. Nice to be able to measure this as well.

Pros: Lots of funtionality for managing inbound calls, measuring call volume/activity, flexibility of the system.

Cons: Some of the software has some minor bugs in it still. Very few are major, but we do continue to find them.

Best decision I've made over the last two years

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It was easy to install and it's worked great from the day we committed to it.

Pros: Ease of use. Allows me to measure my teams activities, listen to recorded calls for training, automate prospect follow ups. It works and it works well!

Cons: There have been less than a handful of system outages over the last two years. This was addressed in 2018 and there have been no further issues.

Great service great price

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Please see pros and cons from above. Great options great features, but they need to provide better customer service.

Pros: There are a ton of features, great pricing for the service and with all the features you would be crazy to use anyone else.

Cons: They need better communication options with customer service, people need to call you back if you have an issue.

Top notice VOIP company!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Started my business in 2015 and started with DYL from day one and have had no problems.

Pros: DYL is a great company. Service is what our company prides in and so does DYL. They also offer a great product at a great price.

Cons: Started with DYL when I opened my doors in 2015 and still going strong with them, I can not find one con with this company.

The backbone to our entire system.

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything. The platform is easy to use, and I feel like I have a complete view of everything going on in my two offices. Been with DYL from the say I opened by business 5 years ago.

Cons: I cannot really think of any. They really have it together. I am happy with the system, phones, and support they offer.

Excellent service and fast and efficient system

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great system - workflows and lead automation have significantly increased our close ratios. Highly recommend.

Cons: The set up and training process took a little longer than expected. System experienced a couple down period over last sixty months - satisfactorily resolved.

Reliable, Professional, Easy to use!

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We are very satisfied with the service and current program.

Pros: The ability to record calls, call your customer base with ease and confidence with a clear voice. Stable and Reliable.

Cons: Sometimes is buggy depending on your Internet Provider as some providers do not work well with DYL.

Streamlined All In One

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Comments: Would help to reopen a forum for DYL users

Pros: Phone, Text, Fax, CRM, Reports, ALL IN ONE. Speed to dialing the prospect is right on and fast. The staff love it

Cons: Email and workflows need to be refined. Workflows can be glitchy. Old version of DYL seemed to work better.

Great features with horrible service and tech support and no refunds

Dec 03, 2018
1/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Comments: Technical support for VOIP service is always busy and can't trouble shoot. I leave a message with an employee to have a tech call me and no return call. I have to call back the next day and sometimes it takes two days to reach them. Once I reach them we do the same trouble shooting to resolve the issue for the afternoon but the problem of bad call quality, ghost ringing, causing internet website issues, answering system cutting clients voice messages off. Management team treating me poorly on a recorded phone line, no return calls. The software platform is some of the best in the industry so if they could ever make their system work it would be awesome. They also try and get a years service paid upfront and give a discount to do so but if their system doesn't work once the year is paid upfront and that client wants to cancel DYL won't refund any of that years money. I signed up in January and paid a year upfront. February I wanted to cancel do to all the technical issues and they said I could cancel but they wont refund any money. Worst company I've ever done business with.

Pros: The features they offer are great. The people in customer service can be nice sometimes but everything else is poor at best

Cons: Quality is poor, no return calls, no refunds for poor quality and service. Do not pay for a year of service and if you do and find the quality is horrible they will not refund any money if you cancel service.

Jan 24, 2013
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a fast growing, customer loyalty centered insurance agency located in Ventura County. During one of our staff meetings I was struck by how much money was being wasted on obsolete, redundant technologies, and the inefficiencies of generating and communications to prospective and new customers. With the help of Dial Your Leads (DYL) I was able to better track my incoming leads, phone marketing efforts, as well manage constant ongoing communications with prospective customers. Recently, I packaged their lead management systems with their VOIP services and now have a complete solution in one central location and contact. Their software is ever improving and have found their customer service to be extremely efficient and effective. No where else have I had the positive experiences as I've had with them. The learning curve with the DYL Management Systems was little to none, and the software feature set is far superior to what's on the market today. We are able to respond to leads within microseconds of them coming in with no effort on our part. Address incoming callers specifically and manage their exceptions. With multiple support staff, juggling leads and follow-up calls, was always a time consuming effort. Now most everything is automated and managed from a single source, DYL. I can't say enough about what a positive experience I've had. I can't imagine running my agency without them.

Terrible Company

Apr 30, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Comments: Do not go with them! They are pure frauds. system is down constantly, yet their website shows that everything is fine. They have recently removed their Facebook Reviews (I'm guessing too many negative reviews). Also, all of the 5 star reviews on this site are clustered around the same date, very suspicious. The true reviews of the company are more accurately reflected in the past 2 years worth of comments here. Service is awful and expect to wait for 15 plus minutes on hold. No resolution to problems. No one cares over there. I had problems with my system and spoke to an agent, the person the snickered and stated they "put in a feature request to the developers as I was an important customer". They just don't care, simple as that. Many other issues that i can write about, but this is just the tip of the iceberg.

Pros: The advertised system features sound amazing... and price is fantastic. However this is an ideal world when everything is operating smoothly.

Cons: Many of these advertised features don't work properly. Service is awful. Reliability is terrible. List goes on.

Great possiblity

Jan 22, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Due to our mother company's restrictions, we haven't been able to make the fullest use of what DYL offers. This is not DYL's fault, so I haven't let this sway the score of the review

Pros: DYL has made it easier for our staff to be able to listen to prior calls with customers. When we have customers make claims of past conversations and promises (that were not made), we're easily able to listen to the calls to verify what was truly said.

Cons: The instant message is rather useless, as you have to be on their website to use it. If their page is not up on your monitor, you cannot see that someone has sent you an IM.

DYL is the all in one software system

Jul 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The product has really taken our office to the next level, and the service has always been outstanding. Thank you guys

Cons: I can not say that I am really unhappy with anything,

Recommendations to other buyers: If you are looking for a crm,dailer,phone service, texting, and a company that stands behind their product after the sale then talk to DYL. I forgot to mention the fax system and they are constantly striving to make their product even better.

I HAVE NO PHONE SERVICE 2-3 TIMES PER MONTH DUE TO NATIONWIDE OUTAGES.

Jul 06, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: THIS COMPANY IS A JOKE AND HAS COST ME SO MUCH MONEY OVER THIS PAST YEAR. I RUN MY INSURANCE AGENCIES OFF OF INBOUND SALES LEADS. BECAUSE OF DYL I HAVE LOST MONEY. THEY NEED TO SELL THEIR COMPANY TO A MORE COMPETENT BUYER SO CUSTOMERS CAN ACTUALLY USE AND ENJOY THEIR FEATURES. I WILL MAKE SURE NO ONE I KNOW USES DYL MOVING FORWARD. FOR INSTANCE, I AM CURRENTLY SITTING HERE IN MY AGENCY WITH ZERO PHONE SERVICE AS I TYPE THIS REVIEW. MY SALES PEOPLE ARE JUST SITTING AROUND DOING NOTHING.

Pros: GOOD EASY TO USE FEATURES AS FAR AS LIVE CALL MONITORING, TEXTING CAPABILITIES, CALL RECORDING, ETC.

Cons: AT LEAST 2-3 TIMES PER MONTH DYL HAS NATIONWIDE SYSTEM ISSUES THAT CAUSE OUR PHONES TO NOT HAVE ANY SERVICE. WE LITERALLY GO HALF A DAY TO EVEN A FULL DAY WITHOUT ANY SERVICE.

You get what you pay for - which is not a lot

Feb 22, 2018
1/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: DYL's features are great IN THEORY. The concept of being able to drop a voicemail without waiting for the tone, of being able to send emails and texts from the same platform we're dialing from, the ease of moving from leaving a voicemail to calling the next candidate. DYL has the right idea.

Cons: The execution is awful.They need to either train their tech support better or give customers an account manager. I love the idea of this software, but the software itself doesn't do it's job.

Overall: We are able to increase our dials per hour drastically. That's about it though.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: My office get thousands of leads a month. DYL really helps me take advantage of each lead by being able to contact the customer ASAP. Also, without DYL, I would not know how I would manage the leads. It is so easy to use. Because of DYL I can keep track of ever single lead I have ever had since opening my office! Every staff member I've spoke to has been very helpful as well; they really go out of their way to make sure I'm a happy customer (Thanks Matt and James) I have referred this system to many other Agencies and will continue to do so. The only people I don't refer are competitors. DYL is a big part of why my agency has been successful so far! I have not meet anyone that has used DYL and not stayed (honestly). The system will save you alot of time, effort, and money.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I have been using DYL for over a year now and it has been the single most important tool I have added to my agency. The reason I am able to say that is simple it has increased my close ratio, given me real time reporting features, and the ability to track results with staff members. In order words more money in my pocket. There are many other companies like DYL and I have tried most of them. I have stuck with DYL because it is easy to use but it also gives you the freedom to customize it to your needs. In today's market if you are not using a system like DYL you may just get pasted by. Like I said earlier I have tried a number of programs like DYL but no one comes close with customer service and a product that can enhance your customer experience with your company.

I use this to answer phones and transfer customers.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It's very easy to use. I can call people with the software, text people, and fax. I can also chat with my coworkers in the software.

Cons: There have been a couple of times where the site went down, however, they were very quick to get it back up and going. They always apologized when that happened.

Jan 28, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I have been using CRM Software for over 12 years and can name them all. DYL is on the top of the list for easy to use and manage data. If you are buying internet aggregator leads you will be waisting your money not to have this DYL software. DYL makes it so I am able to get the lead on the phone instantly and beat out the competitors. The dispositions make my "bad lead" credit process streamlined and easy to follow. I also use the campaign dialer feature for crunching thorugh calls and scrubbing the data as I go. It has brough my sales rep's average calls per day from 100 - 500! I couldn't think of running my sales force without DYL.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Dial Your Leads has been an integral part of our Internet Lead Process since day 1. We have been succesfully writing internet leads for over 3 yrs now and cannot imagine implementing any other system in our office. Through DYL we have been able to be first point of contact to many of these leads, and most importantly it has created an atmosphere of inherent accountability. Gone are the days of asking my team members..."how many calls have you made today?". DYL helps secure my marketing invesmtent by assuring we work these leads as efficient as possible. Could not be happier with James, Matt and the entire staff!

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: DYL has been one of the best things to happen to my business. The ease of use along with the ability to track and report makes this a winning product. My agents are able to make three times as many phone calls as they did before converting to DYL. In addition the email drip functions help me seamlessly keep in contact with all of my prospects and current clients without waiting valuable time. Before I was using the corprate system which fails in comparison. I could not give a higher recommendation of this system. I also use their phone system saving me hundreds per month.

COMPANY REFUSES TO ANSWER THE PHONE OR RETURN CALLS AFTER CHARGING $5K+

Oct 03, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: GREAT DURING THE SALES PROCESS AND TALKING BUT NO FOLLOW UP TO MAKE SURE SYSTEM IS UP AND RUNNING

Cons: COMPANY IS NOT INTERESTED IN HELPING YOU SET UP PHONE SYSTEM OR HELP AFTER THE SALE. ON OUR OPENING DAY, PHONES NOT WORKING, CANT TAKE INCOMING OR MAKE OURGOING CALLS. PHONE CALLS COME IN AND NO ONE IS THERE. WHEN YOU ANSWE THE PHONE, THE CALL IS STILL RINGING ON ALL YOUR OTHER LINES AND NO ONE IS THERE! I WOULD PASS ON THE OFFER OF "PAY IN FULL DISCOUNT". MAKE SURE YOUR SERVICE IS UP AND RINGING OR ALL YOU HAVE IS A BUNCH OF PHONE FROM CHINA THAT ARE WORTHLESS.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: DYL is easy to use, organized and ensures that your Speed to Connect is as quick as possible. I have had a great relationship with James and Roger and they have always been quick to respond to questions or feedback. The frequency of updates in the software is great because we always have an additional edge over the other services. I have used other systems that were over thought, not user friendly and unnecessarily complicated. Out of the box, DYL is an amazing Lead Management System.

They charge you upfront for the year because they customer service and company are so bad.

May 22, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It does have some great functions that can really help with your business. Problem is you can't rely on them.

Cons: Ask yourself how crippled your business will be when all phones inbound and outbound do not work. Then ask if your business can handle that happening 4-5 times a month. Then they refuse to give you our money back even though they wont fix anything and you are stuck in a year contract. Worst business mistake I have made partnering with DYL.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: The software is very user friendly, it allows you to reach the prospect before the competition. It has increased our conversion ratio from under 5% to above 10% on internet aggregator leads. The reporting feature allows you to analize how your Sales folks are responding to prospects, very good accountabilty tool. Last thing, the support you get from the folks at DYL is top notch, very responsive and you will quickly realize they are in this to make you better!

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I signed up with Dial Your Leads in 2010 and have never looked back! The program not only brings leads in front of our sales team but provides me a great tracking tool. The overall result was a 25% increase in closed sales form internet leads. Matthew Vandervort and his team have been a tremendous help on fine tuning our system throughout the past few years. They have great follow up no matter the issue. If you want production growth, use them!

Jan 24, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

Comments: My office is pretty fast paced and I needed a system that would help my team multi-task better and DYL has been the best product in helping to keep my team productive. This system really makes the process thoughtless. The phone rings and within seconds the individual on my screen is on the phone. It's very user friendly, for the technologically challenged people. I have and still would recommend this product.

Wow! A easy to use CRM that calls, emails, faxes, follows up and also sends text. All bundled into 1

Feb 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The cloud based program is on top of there game to be the only one to contact your leads first and has all the features to contact clients right away from calling them within 3 seconds of receiving leads, emailing them, faxing, follows up and even text them. You control your sales production and sales people by with admin tool. Very easy to use and effective!

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: DYL has helped us get our call center up and running! We have able to make hundreds of more calls a day using their system. I am able to track the calls my telemarketers make and check the recordings of the the calls for training purposes. Customer service support has been great and the system is very easy to use.

Jan 26, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: I have been using DYL for nearly 2 years now. The system is one of the best I have ever seen. You have every ability at your finger-tips to manage leads, track call data, and access you account from anywhere. The web-based tool is a breeze to use and the customer support is top-notch. I highly recommend DYL!

DYL - Not ready for prime time.

Jun 21, 2016
3/5
Overall

5 / 5
Ease of Use

1.5 / 5
Features & Functionality

1.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
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Pros: The people are very friendly and fairly responsive.

Cons: The quality and reliability of the telephone service is very poor.

Recommendations to other buyers: Go with a company that has been working with business class services. DYL is very small, as are many VoIP providers. They may or may not be there when you need them. DYL has failed to provide business class telephone services.

I am on hold whenever I call for at least 15 minutes and cannot get my problem solved. I have never written a negative review about any company before this

Nov 10, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The call history is nice to track our phone calls and return calls . Staff calls are easily found .

Cons: The customer service and tech support are really bad. You are on hold a long time and then you have to wait for a return call for.

Jan 24, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Comments: This is my go to lead management and phone system. Not just an autodialer, really allows me to aggregrate my leads and existing customers in a very simple easy to use platform. Can't say enough good things about it.