--- title: "DYL Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DYL Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/130022/Dial-Your-Leads/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # DYL Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DYL ## What is DYL? All-in-one VOIP phone system with sales automation. Includes lead management, texting, and campaign dialing. Automates follow-up calls, texts, and emails in one interface. Virtual Office, mobile apps for Iphone and Android, call recording tracking. ## What is DYL used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 76% Neutral 4% Negative 20% Starting price $75 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DYL?[Manage this product listing](https://www.g2.com/products/dyl/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DYL 4.0 (51) VS. [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $75 Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (51) Ease Of Use 4.5 (912) Value For Money 3.7 (32) Value For Money 4.7 (831) Customer Service 3.8 (50) Customer Service 4.8 (851) ## DYL alternatives [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (256)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130022/Dial-Your-Leads/alternatives/) ## FAQs about DYL Overview ### Which roles and teams benefit most from DYL? DYL is most used by agency owners, presidents, and other business leaders who need call tracking, lead management, and performance visibility across sales operations. Insurance agents, producers, and customer service teams rely on it to manage inbound and outbound calls, follow up with prospects, and keep client communication organized. Answer based on 36 reviews Overview ### What company size and specific industries is DYL built for? DYL is designed for small to mid-sized businesses in insurance, banking, finance, real estate, education, law, B2B, recruiting, and contracting. It fits organizations that need a solution for sales and customer communication across regulated and service-oriented sectors. Features and Usability ### What are the key features of DYL? DYL includes core lead management and CRM features, plus a VoIP phone system with call tracking, call recording, and inbound call routing. Reviewers also highlight workflow automation for instant lead dialing and follow-up, along with reporting tools that track call activity, staff productivity, and sales pipeline performance. Answer based on 25 reviews Overview ### Is DYL a reliable phone system for a business? DYL works well as an all-in-one business phone system for many offices, though reliability depends partly on internet stability. Small insurance agencies often value call recording, texting, transfers, reporting, and caller tracking, while some teams report outages, call quality issues, ghost ringing, and setup or support frustrations. Answer based on 18 reviews Limitations ### Does DYL have a lot of bugs or downtime? DYL offers useful calling and lead tools, but reliability concerns come up often in user feedback. Many insurance agencies describe freezes, app glitches, outages, and feature problems that affect daily work, while some long-term customers report stable performance, minor issues only, or improvements after updates and setup adjustments. Answer based on 23 reviews Getting Started and Support ### How good is DYL phone support? DYL provides helpful phone support for many teams, but response speed and follow-through appear inconsistent. Insurance agencies and call-heavy offices often like the friendly staff and issue handling when reached, though some users report delayed callbacks, longer wait times, and trouble getting technical problems fully resolved. Answer based on 23 reviews Getting Started and Support ### What training and onboarding options does DYL offer? DYL provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup, webinars offer scheduled instruction for groups, and documentation gives written reference material for self-paced learning and feature lookup. Answer based on 6 reviews Getting Started and Support ### What customer support options does DYL offer, and how do users rate the experience? DYL offers chat support. Users often describe support as friendly, responsive, and helpful, with some saying issues are resolved faster than before. Others report inconsistent follow-through, long waits, delayed callbacks, and unresolved technical problems, especially when trying to reach more specialized help for ongoing service issues. Answer based on 25 reviews Features and Usability ### How well does DYL handle lead management? DYL handles lead management very well for fast-moving sales teams that need quick follow-up and clear tracking. Insurance agencies often use it to route incoming leads, trigger calls, texts, and emails, organize notes and quotes, assign records to staff, and monitor accountability through call history, workflows, and reporting. Answer based on 20 reviews ## Features AI summary Based on 14,838 Unified Communications reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) DYL focuses on other CRM capabilities that reviewers also consider important, including **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, track interactions, and keep outreach efforts consistent, helping businesses maintain clearer records and support stronger day-to-day customer relationships. Interaction Tracking 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Campaign Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Drip Campaigns 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period Lead Capture 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Distribution 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Route and distribute your leads to third party buyers Lead Engagement 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels DYL 23 features Application programming interface that allows for integration with other systems/databases Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Send automated marketing emails based on user actions over a predetermined period Intended to be used by insurers Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Divide leads into buckets based on predefined criteria and routing rules Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Tools designed to streamline the process of lead generation and management for sales teams Pipeline view and tracking lead status Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.3 (50) 4.3 Based on 50 reviews ## Pricing Value for money 3.7 (32) Basic $75.00 Per Month Value for money 3.7 (32) 3.7 Based on 32 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (50) 3.8 Based on 50 reviews ## User reviews Overall rating 4.0 Based on 51 reviews Filter by rating 5(32) 4(7) 3(1) 2(2) 1(9) Mentioned topic Sorted by most recent JG Jurgen G. Manager Insurance ### "Bad service never wants to resolve the problems their clients have" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 20, 2023 Bad Small has an issue every week. never resolve tech problems Pros Nothing is the worst service. They have the worst customer service they want to tell you the problem is the browsing of your computer but never resolve the actual issue Cons They have the worst customer service they want to tell you the problem is the browsing of your computer but never resolve the actual issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LN Lacey N. PRODUCER Insurance ### "So-So service" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 26, 2022 They were fantastic at the beginning, but after parting ways it was like war to get anything from them. Pros You could quickly and easily get someone on the line to help with an issue, but resolving the issue was what was difficult. Cons Once we switched to another phone system/ carrier, the company would not let us keep our recorded calls between our agency and the client. If we need a call log, we still have to call them to get the record. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Researcher Research ### "the best intelligent business phone system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 26, 2021 Pros What I like most about DYL it combines the best Volp phone service with sales and customer service software to manage your business it's so easy and profitable Cons what i like least about this software u can listen to live calls and use the office chat and transfer calls with a simple drag-and-drop interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PH Patricia H. Agency Owner Insurance ### "Steep Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 22, 2020 Mixed. I don't know that I will renew my subscription when it expires. Pros I like that it can hook up to our CRM and leads can be managed automatically. The only problem is, I can't figure out how to use it. Tech support is not very available. Cons Steep learning curve. I know people who use it and love it. We're probably only using 25% of it's capabilities. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Terrible customer service at Ring Central Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. William V. agent Insurance ### "Priced us out." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 14, 2019 Good overall, just found a cheaper source, albeit that they have less features. Pros Good VOIP provider. Softphone integrated with my agency management system and would pop up the record of the customer calling. Cons There were interruptions in service and the cost was getting too much. Reasons for choosing DYL price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Allen M. Agent Insurance ### "Great Value. Great Features. Improving software and services. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 4, 2019 Their software platform allows us to automatically route calls in based on the caller ID when we have grouped callers into specific groups. We can have a call from a specific person in, recognized automatically and routed differently than the default setting. We can also have multiple phone numbers that all call in and can be handled differently. Nice to be able to measure this as well. Pros Lots of funtionality for managing inbound calls, measuring call volume/activity, flexibility of the system. Cons Some of the software has some minor bugs in it still. Very few are major, but we do continue to find them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rich C. CEO Insurance ### "Destroying Your Leads " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 February 9, 2019 I've been with DYL for over 6 months now. It's the same broken record. You send in a request when something isn't working, they open a support ticket, it's sometimes a few weeks later before someone gets back to you, and when they do they just tell you it's being worked on. They try to be friendly but there's never any fixes! I don't know who is running this operation but management needs a restructuring as the people hired on are clearly not cutting it. My insurance business has lost out on tens of thousands because of counting on their software to run properly. What bothers me most, is that people are not up front about it. They try to appease you by saying it's being worked on, or they hired on more people to fix it, but it's never resolved. They just keep passing the buck and stall, stall, stall. It's been old for a while now. The app hasn't worked for over 5 months now. How can this be? How can a software company survive with this kind of IT? Honestly still baffled by it all. Pros The only thing that works consistently with the software is the texting which is a nice feature. The automatic phone dialing when a lead comes in works 90% of the time, which is big for them. Cons Imagine spending days and weeks sending emails, only to find out that no one is reading them. No not because of the content, because they were never delivered! The app is a joke. I don't know what kind of interns are working on this, but way too buggy to think you'll have a reliable business using it. You'll see a fraction of your leads at best and when a client or lead comes in, don't even think you'll be notified, because it's not happening. So that essentially means if you're not in front of a land line you're basically unemployed. Is this 1989 or 2019? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Mark W. Owner ### "Great phone system that's easy to use and has lots of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 7, 2019 I've been in the insurance business for 18 years and have been with DYL for 3 1/2 years. It's the best phone system I've had. It's easy to use, has lots of features and the support has been good. It definitely makes us more productive. One example is we can label calls as "Spam" and then avoid them when they call again, which is a big headache for all small businesses. From a management side, the reports are easy to run so I can track my staff's calling times, listen in on their calls if I want and easily play back any call for coaching. This recording feature has also saved our agency several times when a customer complained. We just go back and listen to the recording and that gives us the information needed to deal with the complaint. We're not fully using all of the sales tools in DYL but we're in the process of implementing more and more of them to help increase our sales. All in all, I'm very happy with DYL and from listening to other agents plus my prior experience, I don't think their combination of tools, ease of use and support can be beat. I highly recommend DYL. Pros Call recording, ability to listen to calls and track how much time my staff is on the phone, the ability to easily identify and customize the names of callers, the price. Cons That I haven't figured out the best way to utilize all of the sales tools, but we're working on that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Anthony C. Agency Owner Insurance ### "I've tried the the competitors...DYL Wins" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2019 When any concerns arise, this team addresses them with diligence. Nothing gets left up in the air. Pros DYL and its feature rich, all in one platform allow me to run my agency in an efficient manner. Their key features like call recordings and statistical reports are very impactful in the sales space allowing for countless coaching opportunities. I've tried other providers and my first hand experience leaves me with no doubt that DYL is the superior platform. Cons Hard to find any faults without nitpicking. They could have a social media page for users of their platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jordan J. Agency Owner Insurance ### "Very good service..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 1, 2019 Pros DLY has empowered my staff with the ability to reach customer in other ways other than just a phone call... In this forever changing technology world in which we live... With DLY we can text and email the customer... Which is a great advantage.. Cons Whenever the internet goes down... We cannot make phone calls out and customers was not able to call the office... Which is not good for business... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130022/Dial-Your-Leads/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.